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PODCAST

NCSEA On Location

Interviews and discussions with Human Services professionals and other stakeholders. Recorded on location and meetings and events around the world. All the music contained in the podcast is used by permission and is written and performed by Joe Mamlin.

government

All Episodes

00:45:31

No Blame, No Shame: Real Conversations (Pt. 1)

NCSEA On Location ·

2025/07/16

On today’s program, join Tim Lightner (eWorld Enterprise Solutions) and Linda Rhyne-McKinley (Public Knowledge Inc.), as they co-host a special, two-part series. They are joined by Dr. B. Jo Ann Mundy, Erin Frisch, Charles Smith, Connie Chesnik, Carla West, Chris Wood, and Sharon Pizzuti. They have a round-table discussion on how the National Child Support Engagement Association’s Board of Directors gathered in Detroit, Michigan from August 1st through 3rd of 2024 for candid and open conversations

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00:43:15

Re-Entry from Incarceration: The Complexities and...

NCSEA On Location ·

2025/07/09

On today’s podcast, Scott Eder (Courtland Consulting) sitsdown with James Younge (Manager, Networking for Jobs Program, Philadelphia County Court of Common Pleas, Domestic Relations Division). They continue a conversation on re-entry from incarceration for child support paying parents. James is a Philadelphia native and graduate of Howard University (BA). He has worked in Philadelphia County’s Court of Common Pleas, Domestic Relations Division for 15 years, serving as an intergovernmental affairs

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00:20:13

Continuing the Conversation: Embracing AI in Health...

NCSEA On Location ·

2025/07/02

On today’s podcast, Brandi Gallebo (Franklin County, Ohio Child Support Enforcement Agency) welcomes a guest to talk about artificial intelligence in health and human services. Brandi welcomes Shanita Harrison (Deputy Chief Administration Officer, New Mexico Health Care Authority). Learn about Shanita’s tenure in Health and Human Services, her transition to IT, and what her goals are for the residents of New Mexico. This episode is a follow-up to the April 2025NCSEA web talk: Embracing AI in

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00:20:33

24th Annual NTCSA Training Conference - Soaring...

NCSEA On Location ·

2025/06/25

As a bonus today, come listen to person-on-the-street interviews from the 24th Annual National Tribal Child Support Association Training Conference - Soaring Together: Elevating Tribal Families to New Heights. The NTCSA annual training conference took place this year in beautiful Albuquerque, New Mexico from June 15th to June 19th. Listen as attendees speak about their time and engagement for this premier conference.

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00:36:43

AUG in the ATL: A Preview of the 2025 NCSEA...

NCSEA On Location ·

2025/06/25

This week’s On Location podcast features the two co-chairs of the NCSEA Leadership Symposium, Diane Potts (Co-founder and Director for the Center for Child Support Policy, prior NCSEA President and former member of the NCSEA Board of Directors), and Kelly Micka (IT Senior Manager with NTT Data, and current member of the NCSEA Board of Directors). Listen as they share a preview of what is to come for the 2025 NCSEA Leadership Symposium, happening this August in Atlanta, Georgia. You will get the

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00:36:28

Combining Human Talents with Professional Skills in...

NCSEA On Location ·

2025/06/18

On today’s program, On Location brings you a conversationwith Mary Ann Wellbank who has made such significant contributions to the child support program and NCSEA. Hosted by Pat O’Donnell of YoungWilliams, Mary Ann shares her perspectives on the importance of the “human connections” as we engage with program participants such as active listening, empathy and self-awareness. Mary Ann shares her rich and diverse experiences reminding us to “not assume” but to “actively engage”.

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00:28:38

The New NTCSA Newsletter -- Connections: Tribal...

NCSEA On Location ·

2025/06/11

On this week’s program, join Tim Lightner (eWorld Enterprise Solutions Inc.) as he welcomes Bill Woods (Vice President, National Tribal Child Support Association) to the On Location studio. Bill joins us to share about himself, and the newest endeavor of the National Tribal Child Support Association. Hear about Connections: Tribal Child Support News – how it got started, what to expect, and how to sign up. And as a bonus, find out more about the 24th Annual NTCSA Conference coming up next week

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00:42:47

The Future of Artificial Intelligence in Child Support

NCSEA On Location ·

2025/05/14

On this week’s program, Tim Lightner (eWorld Enterprise Solutions Inc.) welcomes Michael Hyzy (CGI Technologies and Solutions Inc.) to the On Location studio. Michael shares about himself, his career, and about his passions. Listen as he talks about artificial intelligence, where it came from, where it is used in our everyday lives, and what the future looks like with AI. He also discusses where AI and human services can intersect, and how child support may benefit from using artificial

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00:47:57

New Ideas and Dedication: Shaping the Future of Child...

NCSEA On Location ·

2025/05/07

On this episode of On Location, and the continued caseworker series, Scott Eder (Courtland Consulting) heads to the Peace Garden State to talk with Mischelle Hagerty, Administrator of the Establishment and Financial Units for the North Dakota Child Support program. With over 34 years of experience, Mischelle walks us through the evolution of her career, the shift from regional to centralized units, and how new ideas are shaping the future of child support services in her state. Tune in if you want

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00:55:42

Inside Child Support: Caseworker Stories from Michigan

NCSEA On Location ·

2025/04/30

On this episode of On Location, and the continued caseworker series, Scott Eder sits down with Helen Miles, a Child Support Professional with over 31 years of experience at the Calhoun County Friend of the Court in Michigan. Helen shares her journey through the evolving landscape of child support, from managing caseloads and leading teams to contributing to statewide initiatives aimed at improving outcomes for Michigan families. Whether you are new to child support, or a seasoned professional,

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00:36:27

Behind Every Case Is a Story: Challenges, Rewards and...

NCSEA On Location ·

2025/04/23

On today’s program, Scott Eder (Courtland Consulting) continues talking with dedicated professionals who navigate complex cases, balance legal and emotional challenges and make a real difference in families lives every day. Listen as Scott hosts an engaging conversation with Gretchen Smith (Deputy Director of Establishment for Westmoreland County Domestic Relations in Pennsylvania). Gretchen shares how she got started in child support, and worked her way up the ranks from caseworker, to Deputy

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00:30:32

Inside Child Support: Caseworker Stories from Ohio

NCSEA On Location ·

2025/04/16

What's it really like to be a child support caseworker anyway? In this episode, host Scott Eder (Courtland Consulting) sits down with Ohioan Amber Arter (Support Officer at CSEA, Franklin County Child Support) where she works to ensure families receive the support and resources they need. She is dedicated to helping parents understand their cases and achieve the best possible outcomes for their children. Get an inside look at the day-to-day challenges and successes of being directly involved

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00:31:40

Intersecting Drug Court Participation and Child...

NCSEA On Location ·

2025/04/09

On today’s edition of On Location, Tim Lightner (eWorld Enterprise Solutions, Inc.) welcomes Pamela Pipkin (Director of the Monroe County, Wisconsin Child Support program). Learn how Pam got her start with the child support program, hear about some of her accomplishments and about the Monroe County, Wisconsin Child Support Program. Pam joins On Location today to talk about a subject, and an article that she wrote in the January 2025 NCSEA CSQ newsletter, titled “Intersecting Drug Court Participation

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00:48:50

Navigating Military Child Support: Legal Insights...

NCSEA On Location ·

2025/04/02

Military families face unique challenges when it comes tochild support, from frequent relocations and deployments to military pay structures. In this episode of On Location, Scott Eder (Courtland Consulting) hosts Kris Hilscher (a board-certified family law specialist and fellow in the American Academy of Matrimonial Lawyers; and a partner with Sullivan& Hilscher Family Law in Raleigh, North Carolina). Scott and Kris have an engaging conversation, where they break down the key issues affecting

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00:23:41

Recognizing Women’s History Month within the Child...

NCSEA On Location ·

2025/03/26

On today’s program, Pat O’Donnell (of YoungWilliams) continues a very special topic, with another very special group of women on the podcast. Join On Location as we conclude our salute to Women’s History Month highlighting women who continue to make significant contributions to the child support program. Pat talks with Konitra Jack (Child Support Enforcement Director, Louisiana Department of Children and Family Services) and Erin Frisch (Michigan’s Title IV-D Director and Director of the Office of

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00:21:59

Recognizing Women’s History Month within the Child...

NCSEA On Location ·

2025/03/19

On today’s program, Pat O’Donnell (of YoungWilliams) brings a very special topic, and a very special group of women to the podcast. Some of our listeners may be fully aware of Women's History Month, or maybe you are just getting acquainted with this celebration that happens every March. On Location comes to you today from Wyoming, Connecticut, and Wisconsin. Featured today are women that have made significant contributions to the child support program. Welcomed to the podcast are Janelle

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00:32:40

Holistic Family Supports: A Discussion with Lilly James

NCSEA On Location ·

2025/03/12

On today’s program, Tim Lightner (eWorld Enterprise Solutions) has the privilege to talk with Lilly James, Director of the Child Support Enforcement Program for the Nez Perce Tribal Court. Lilly was a featured plenary speaker at the 2025 NCSEA Policy Forum in Washington DC and spoke on “Holistic Family Supports: Integrating Comprehensive Supports for Thriving Families.” Listen as she talks about the Nez Perce program, where it’s located, who it serves, and some highlights of the program. Hear

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00:29:24

The 2025 NCSEA Policy Forum Preview -- Holistic...

NCSEA On Location ·

2025/01/22

Join us for this year’s NCSEA Policy Forum, happening Jan.30th –Feb. 1st in Washington, DC! Hosted by Mariellen Keely, this episode features special guests and Policy Forum Co-Chairs, Trish Skophammer and Carla West. Trish, Director of Child Support Services in Ramsey County, MN, brings over 27 years of experience in child support evolution. Carla, Division Director for Human Services in North Carolina, shares insights from her 28-year career spanning multiple states and roles. With the theme

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00:33:40

The Road to the 2025 Policy Forum

NCSEA On Location ·

2025/01/15

We're gearing up for the 2025 NCSEA Policy Forum, happening January 30th - February 1st in Washington,D.C., where child support professionals will come together to tackle key issues shaping our field. 🎤 In our latest podcast episode, Katie Kenney, Senior Manager for Professional Development at NCSEA, gave us a sneak peek at what’s in store! From thought-provoking discussions on holistic changes in child support policy to the debut of the Roman Forum of Child Support, this year’s conference

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00:56:35

Ain’t Too Proud to Beg: Best Practices in Advocacy

NCSEA On Location ·

2025/01/02

On today’s episode of On Location, Patti Garofalo (Child Support practice Director with NTT Data) hosts a stellar line up to talk about connecting and engaging with legislators and other government officials. Her guests today include Ryann Levering-White, Traci Berry, Kate Cooper Richardson, Carla West and Lyndsy Irwin. They share their own personal experiences and give insight and inspiration as to what has been helpful for them to advocate for the child support program. It’s that time of year,

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232 results

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