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PODCAST

The Modern Hotelier

David Millili & Steve Carran

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

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All Episodes

8:28

#215: How Digital Guides Can Provide a Better Guest...

The Modern Hotelier ·

2025/10/01

In this episode, we sit down with Jaimey Bembry, CEO & Founder of Bhlen, to explore how hotels can transform the guest experience by replacing outdated paper lists and brochures with digital guest guides.Discover how Bhlen helps hotels and hospitality brands: Eliminate paper lists with eco-friendly digital solutions Deliver personalized, hyper-local experiences for guests Boost revenue by promoting on-site restaurants & services Support ESG & sustainability goals with trackable

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6:29

#214: Helping Hoteliers Elevate Their Coffee Programs...

The Modern Hotelier ·

2025/09/30

In this episode, recorded live at the Independent Hotel Show in Miami, hosts Steve and David sit down with Gage Johnston from Dalla Corte, a Milan-based manufacturer of premium espresso machines and grinders.Gage shares how Dalla Corte is helping boutique and independent hotels elevate their coffee programs with innovative automation, Italian design, and practical solutions for low-staff environments. From the Icon Espresso Machine that simplifies latte art and recipe consistency, to

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8:52

#213: An All-In-One PMS that Enhances the Guest...

The Modern Hotelier ·

2025/09/29

In this episode, we sit down at the Independent Hotel Show in Miami with Venkatesh Sakamuri, CEO of Stayflexi, and Krishna Talasila, CIO & Co-Founder of Stayflexi, to explore how they’re transforming hospitality technology. Venkatesh introduces Stayflexi IQ, their new AI-powered data intelligence and revenue management platform designed to help independent hotels compete with big brands. He shares insights on the future of AI in hospitality, the importance of demand and competitor

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14:41

#212: The Independent Hotel Advantage | Scott Eddy at...

The Modern Hotelier ·

2025/09/25

In this episode, David and Steve sit down in person with global traveler and hospitality expert Scott Eddy at the Independent Hotel Show in Miami.Scott shares why he believes independent hotels have a major edge over big brands, the growing importance of wellness and quiet luxury, and why storytelling and showcasing the destination and people are key to standing out. From behind-the-scenes F&B experiences to his personal travel habits, Scott offers real insights for hoteliers looking to

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26:50

#211: How Hotels Can Be an Authentic Part of Local...

The Modern Hotelier ·

2025/09/23

In this episode, hosts David Millili and Steve Carran sit down with Trent Freeman, Vice President of Operations at Valencia Hotel Group. With over 25 years of experience in hospitality and leadership roles at Four Seasons, Omni, and Peabody Hotels & Resorts, Trent brings a wealth of knowledge and passion for creating authentic guest experiences.He shares how his career journey—from starting at the front desk to leading operations across Valencia’s boutique luxury properties—shaped his

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46:17

#210: A Deep Dive into Meetings & Events | with...

The Modern Hotelier ·

2025/09/16

In this episode, hosts David Millili and Steve Carran, sit down for a fast-paced and insightful conversation with Steven Kinsley, President of Kinsley Meetings. From his beginnings as a Ski Bum in Vail to leading a nationally recognized meetings and events company, Steve shares stories, lessons, and perspectives shaped by decades in hospitality and association event planning.What You’ll Hear in This Episode:Fun lightning-round questions: golf skills, favorite emoji, good wine, and time

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7:30

#209: Leading the Food & Beverage at Hotel Polaris |...

The Modern Hotelier ·

2025/09/11

In this episode, we sit down with Chef Ken Butler, Executive Chef at Hotel Polaris, to explore the art of hospitality, the evolution of food and beverage trends, and the behind-the-scenes dedication that makes guest experiences unforgettable. From rooftop sushi to locally sourced Colorado flavors, Chef Ken shares his insights on how culinary innovation and health-conscious choices are shaping the future of dining.Topics covered in this episode:The rise of health-conscious dining: cutting

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8:49

#208: How Hotel Polaris Creates a Great Guest...

The Modern Hotelier ·

2025/09/11

In this episode, we sit down with Nick Nations, Director of Rooms at Hotel Polaris, to explore how genuine care, communication, and technology combine to create unforgettable guest experiences. Nick shares his philosophy on hospitality, why personality and compassion matter more than processes, and how his team leverages both tech and heart-first service to delight guests.Whether you’re in hospitality leadership or simply love great service stories, this episode is packed with insights you

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6:45

#207: How Hotel Polaris Creates a Perfect "Bleisure"...

The Modern Hotelier ·

2025/09/10

In this episode, we sit down with Kevin Barosso, Director of Sales and Marketing at Hotel Polaris, to explore how the property is redefining the balance between business and leisure travel in Colorado Springs. From versatile dining and meeting spaces to unique leisure amenities, Kevin shares how the hotel is creating experiences that attract both professionals and families. He also dives into the evolving role of artificial intelligence in hotel marketing and what that means for the future

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10:11

#206: Behind Hotel Polaris at the United States Air...

The Modern Hotelier ·

2025/09/10

In this episode, we sit down with Curtis Bova, General Manager of Hotel Polaris in Colorado Springs, located right outside the U.S. Air Force Academy. Curtis shares the inspiring journey behind the hotel’s creation, its deep-rooted connection to the Academy, and how it has become a true neighbor within the local community.From its mid-century modern design inspired by the Academy to the service philosophy built on integrity, service, and excellence, Hotel Polaris stands as a one-of-a-kind

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13:07

#205: SOHO House Goes Private, STR Outperfroms Hotels...

The Modern Hotelier ·

2025/09/04

In this episode of The Modern Hotelier: Hospitality Hot Topics with Steve Carran and David Millili are joined by hospitality strategist Mandy Murry to break down the biggest trends and stories shaping the industry in August 2025. From evolving travel trends and the rise of AI trip planning to Soho House going private, Booking.com launching a credit card, and Airbnb’s fee hikes, the team explores how these shifts are impacting hoteliers, guests, and the future of travel.They also discuss the

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26:50

#204: How Trailborn is Bringing Design-forward Hotels...

The Modern Hotelier ·

2025/09/02

In this episode, hosts Steve Carran and David Millili sit down with Michael Weiss, co-founder and co-CEO of Trailborn, a brand redefining outdoor hospitality.Michael shares his journey from Goldman Sachs to Airbnb and Compass, to ultimately launching Trailborn—boutique, design-forward hotels in outdoor destinations like national parks, wine country, and coastal getaways. Listeners will hear how Mike and his partner identified a white space in the market, why outdoor hospitality is booming

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27:00

#203: How Cashless Tipping Can Improve Employee...

The Modern Hotelier ·

2025/08/28

In this episode, David Millili and Steve Carran sit down with Elle Rustique, Founder and CEO of TipBrightly—a FinTech company revolutionizing tipping through easy, cashless, app-free technology. Inspired by her mother, a hotel housekeeper, Elle turned a personal story into a mission to create more equity, gratitude, and recognition for frontline hospitality workers.Elle shares her journey from education and entrepreneurship to launching TipBrightly in Silicon Valley, the challenges of

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42:10

#202: Creating a Positive Impact on the Planet &...

The Modern Hotelier ·

2025/08/26

In this episode, hosts Steve Carran and David Millili sit down with Jon Buerge, President of Urban Villages, to explore how sustainable development is reshaping hospitality. From his upbringing in Aspen and a deep-rooted love of nature to leading innovative, carbon-positive hotel projects like Populus, Jon shares how design, community, and environmental stewardship come together to create places where both people and the planet thrive.Listeners will hear Jon’s perspective on:Why authentic,

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31:18

#201: Simplifying Hotel Operations | with Eoin Heavey

The Modern Hotelier ·

2025/08/21

In this episode, hosts David Millili and Steve Carran sit down with Eoin Heavey, CEO and founder of Maitre, a modern operating system built specifically for independent hotels. With a unique background spanning both technology and hospitality, Eoin shares his journey—from growing up in Dublin and playing competitive tennis at UC Berkeley to working in consulting, hedge funds, and venture capital—before launching businesses that eventually led him into the world of hotels.He discusses the

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25:34

#200: Turning a Love for Hotels into a Career in...

The Modern Hotelier ·

2025/08/19

This week’s episode, David Millili and Steve Carran sit down with Stacy Warner, Executive Vice President at Eat.Drink.Sleep., the boutique hospitality group known for concept-driven hotels, restaurants, and bars that blend standout design with unforgettable guest experiences. Stacy shares her journey from a small town in Massachusetts to shaping some of California’s most creative hospitality projects, including the iconic Tower 23 Hotel. She talks about her People First philosophy, why she

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38:26

#199: Inside Viceroy's Development & Growth Strategy...

The Modern Hotelier ·

2025/08/14

In today’s episode, David and Steve talk with Mark Keiser, President of Development at Viceroy Hotels & Resorts, about his journey from a suburban upbringing and a year abroad in France to leading the brand’s global growth. Mark shares early career lessons—including taking on a GM role with zero hotel experience—the evolution of luxury lifestyle hospitality, and Viceroy’s approach to creating authentic local experiences, from tequila tastings in Mexico to beekeeping in Portugal. They

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23:22

#198: Micro-cations, Adventure Travel, Luxury Sleep...

The Modern Hotelier ·

2025/08/12

In this Hospitality Hot Topics edition of The Modern Hotelier, hosts Steve Carran and David Millili are joined by Ryan Rivett, President & CEO of My Place Hotels, to unpack July’s biggest hospitality trends.From the TSA finally ditching the shoe-removal rule, to the rise of micro-cations and adventure travel, to the luxury sleep experience movement, the trio explores how these shifts are shaping guest expectations and industry strategies. Ryan also gives an insider look at My Place

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14:10

#197: Staypineapple's Growth Strategy & Using...

The Modern Hotelier ·

2025/08/07

On today’s episode, David Millili and Steve Carran sit down with Michael Hirschler, Chief Growth Officer at Staypineapple, live from Staypineapple Chicago. Michael shares how the brand is redefining boutique hospitality through a combination of 'friend-style' service, a bold brand identity, and guest-focused innovation.They dive deep into Staypineapple’s growth strategy—from owner-operator beginnings to expanding through licensing and management—and how their flexible, cost-effective model

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10:09

#196: Staypineapple's Food & Beverage and Chicago's...

The Modern Hotelier ·

2025/08/06

Today's episode, David Millili and Steve Carran sit down with Chef David Fingerman, Corporate Executive Chef at Staypineapple, live from The Atwood in Chicago. From delightful afternoon treats to Chicago’s gritty, authentic food and dive bar culture, Chef David shares what makes Staypineapple’s F&B program pop, and why hospitality is more personal when the staff has a hand in the experience.In this episode, you’ll learn about:The signature 3PM pick-me-up featuring pineapple-shaped

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237 results

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