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PODCAST

The Modern Hotelier

David Millili & Steve Carran

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

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All Episodes

50:36

#242: Meet the President of WorldHotels | with Ron Pohl

The Modern Hotelier ·

2026/01/06

Ever wondered what it takes to run luxury and international hotel brands? On this episode of The Modern Hotelier, David Millili and Steve Carran sit down with Ron Pohl, President of World Hotels and Head of International Operations for Best Western, to talk all things hospitality.Ron shares his journey from growing up in Ohio to leading hotels across the globe, and gives a behind-the-scenes look at what it takes to run luxury, upscale, and international hotel brands. They dive into hot

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13:15

#241: Winning a Michelin Key at The Lafayette Hotel &...

The Modern Hotelier ·

2025/12/30

David Millili & Steve Carran sit down with Steve Slack, General Manager of the iconic Lafayette Hotel & Club in San Diego, for a deep dive into hospitality leadership, community-driven hotels, and what it takes to run a Michelin-recognized property.In this episode, Steve Slack shares his journey from growing up in Oceanside, California, to leading one of the most talked-about boutique hotels in the country. From early days in golf operations to becoming a hotel general manager,

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7:32

#240: Our Favorite Moments of 2025 & What's Next in...

The Modern Hotelier ·

2025/12/23

In this special 2025 Year-End Recap, hosts David Millili, Steve Carran, and Jon Bumhoffer reflect on a massive year for The Modern Hotelier, filmed on location at the Lafayette Hotel & Club in San Diego, California.From nearly doubling episode output and becoming hospitality’s most engaged podcast, to launching Modern Hotelier Media, producing high-impact hotel experience tours, and covering major hospitality events and trade shows across the U.S., this episode breaks down the

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60:29

#239: Hospitality's Biggest Stories in 2025 &...

The Modern Hotelier ·

2025/12/18

Steve Carran and David Millili join a special holiday roundtable led by Katie Cline (Suite Success), alongside Glenn Hausmann (No Vacancy), Josiah Mackenzie (Hospitality Daily), and Zach Busekrus (Behind the Stays), to unpack the biggest hospitality moments of 2025 and what’s likely coming in 2026.From the long-awaited Waldorf Astoria New York revival and the acceleration of “ultra-luxury,” to loyalty disruption, trade show fatigue, boutique brands being gobbled up by the majors, and the

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26:07

#238: Inside Hotel Social Media Marketing | with Dino...

The Modern Hotelier ·

2025/12/09

What does it really take for a boutique hotel to stand out in the crowded world of social media? In this episode, host David Millili and Steve Carran sit down with Dino Jevric, Social Media Marketing Manager at Arlo Hotels, to explore how hotels can thrive in today’s digital world.From Dino’s early days in social media to running creative campaigns for Arlo Hotels, we dive deep into strategies that connect travelers with authentic experiences. Discover how Arlo leverages culture,

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17:42

#237: Marriott Terminates Sonder, Thanksgiving...

The Modern Hotelier ·

2025/12/04

In this episode of The Modern Hotelier, Steve Carran and David Millili is joined by Luis Segredo, CEO of Hapi, to discuss the biggest hospitality news and trends from November. They dive into the recent dissolution of the Marriott–Sonder partnership, exploring why integrations and siloed technology can make or break hotel collaborations.Steve and Luis also examine the rise of direct bookings, the impact of loyalty programs, and how travelers are navigating Black Friday and Travel Tuesday

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37:20

#236: Meet the Chief Development Officer of a...

The Modern Hotelier ·

2025/12/02

Join Steve Carran and David Millili on The Modern Hotelier as they sit down with Brittney Jones, Chief Development Officer at Brittain Resorts & Hotels, to explore her inspiring journey from working on-property at a hotel to becoming a C-level executive.In this episode, Brittney shares insights on:The career lessons that shaped her path in hospitalityHow curiosity, humility, and adaptability have fueled her successThe intricacies of hotel development, acquisitions, and third-party

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7:34

#235: Elevating Your Hotel’s Digital Presence with...

The Modern Hotelier ·

2025/11/26

How can video content and influencer partnerships actually drive bookings and engagement? In this episode, hosts David Millili and Steve Carran sit down with Eileen Santiago, social media strategist at The Modern Hotelier, to explore how hotels can elevate their digital presence, drive engagement, and boost bookings through social media.Topics Covered:Why video content is king for showcasing hotelsHow to use influencer collaborations effectivelyChoosing the right influencers for your hotel

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40:33

#234: Quickly Developing One-Of-A-Kind Hotel Brand...

The Modern Hotelier ·

2025/11/18

In this episode, David and Steve sit down with Sarah Jarnicki, the Creator of BrandClave, the AI-powered platform redefining how hotel brands are created, validated, and brought to life.Sarah shares her inspiring journey from growing up in Cincinnati to working in global commodities, traveling the world, and ultimately building a revolutionary system that predicts traveler desires before they hit trend reports.We cover everything from:How AI, emotional design, and Web3 will reshape hotels

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11:17

#233: Improving the Front Desk Experience for Guests...

The Modern Hotelier ·

2025/11/14

Join Steve Carran and David Millili as they sit down with Steven Marais, Vice President of Rooms at Noble House Resorts, to discuss how AI-driven technology is revolutionizing the guest experience and easing staff challenges at high-end resorts like the Argonaut in San Francisco. In this episode, we cover:The front desk challenges at luxury resorts, including high phone call volume and guest service expectations.Why traditional AI solutions failed to meet authentic guest interaction

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25:18

#232: One System to Capitalize on Data & Provide...

The Modern Hotelier ·

2025/11/13

Join us on this episode of The Modern Hotelier as we go live from the Hospitality Show in Denver, Colorado! We sit down with Tim Hansen, VP of Sales for hotels, resorts, and cruise ships at Agilysys, to explore how modern technology is transforming the hospitality industry.Tim shares his journey from a California upbringing and college basketball dreams to leading a sales team that’s revolutionizing hotel operations. We dive into how Agilysys’ integrated software solutions are helping

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6:07

#231: Streamlining Hotel Security & Operations with...

The Modern Hotelier ·

2025/11/12

In this episode, we’re live from the trade show floor at The Hospitality Show in Denver, Colorado! Steve and David are joined by Gabriella Forss, Hospitality Engagement Leader of North America for SALTO Systems — one of the leading providers of electronic access control in hotels around the world.Gabriella shares her journey from Cornell’s Hotel School to over eight years with SALTO, and explains how the company is helping hotels modernize access control while keeping the guest experience

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21:56

#230: How You Can Create More Magic for Guests By...

The Modern Hotelier ·

2025/11/11

In this episode, David Millili and Steve Carran sit down with Randy Haveson, Founder & President of Worth@Work, to explore how personal empowerment and team culture can transform the hospitality industry.Randy shares his journey from psychology and counseling to speaking, coaching, and consulting in hospitality. Discover how his unique approach—focusing on staff energy, self-esteem, and communication—helps hotels improve morale, reduce turnover, and deliver exceptional guest

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8:08

#229: 100% Guest Satisfaction Through Smart...

The Modern Hotelier ·

2025/11/10

In this episode, hosts Steve Carran chat with Will Gilbert, Co-Founder of Bodhi, live from the trade show floor at The Hospitality Show in Denver, Colorado.Will shares the original “aha moment” behind creating Bodhi — a platform born from 25+ years of systems integration and a real-world need for hotels and mixed-use properties to manage smart devices under one pane of glass. What began as one-off software has evolved into a global solution trusted by integrators, manufacturers, resorts,

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8:20

#228: Leading the Way in Hotel Laundry Appliances |...

The Modern Hotelier ·

2025/11/06

How do you keep hotel laundry running when every minute counts? In today’s episode, Steve Carran sits down on the trade show floor with Zach Yaeger, Business Development Manager at LaundryLux — a company making major waves in the hotel laundry and commercial laundry space.Zach shares how he went from college intern to spending 12+ years growing with LaundryLux, why their European-engineered Electrolux equipment is changing the game for hotels, and the biggest challenges they solve for

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10:46

#227: Making Great Guest-Facing Technology Seamless |...

The Modern Hotelier ·

2025/11/05

In this episode, we’re coming to you live from the bustling show floor of The Hospitality Show in Denver, Colorado, inside the WorldVue booth. Steve Carran sits down with four of WorldVue’s top leaders to uncover how the company has evolved into one of the most trusted hotel technology partners in the world — and where guest experience technology is headed next. Tune in for real talk on global rollout, partnership criteria, AI & IoT personalization, and making hotel tech “invisible” for

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13:08

#226: Navigating Trust, Innovation, & Partnerships in...

The Modern Hotelier ·

2025/11/04

In this episode, we’re live on the trade show floor at The Hospitality Show in Denver, Colorado, sitting down with Wendy Zapach, Chief Revenue Officer at Optii. We dive into the major shifts happening in hotel technology, why mergers and acquisitions are shaking up the industry, and what hoteliers should be demanding from their tech partners moving forward.Key Topics Discussed:Why consolidation in hotel tech is creating innovation gapsHow tech mergers affect operators, guest experience

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39:01

#225: Hotel Membership vs. Franchise Models | with...

The Modern Hotelier ·

2025/10/30

What happens when a lifelong hotelier challenges the traditional franchise model — and discovers a better way to grow brands, revenue, and guest loyalty? In today's episode, David and Steve sit down with Fredrick Schoener, Brand Director at Silverstone Inns and a lifetime hotelier known for his innovative approach to the hotel business, franchise models, and revenue growth.Fredrick shares his incredible journey in hospitality — from front desk to owner, to brand director — and reveals why

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57:07

#224: Deep Dive on Hotel Investment & Growth Strategy...

The Modern Hotelier ·

2025/10/28

In this episode, Steve and David sit down with Tiffany Donato, Chief Investment Officer at Marcus Hotels & Resorts, for a candid deep dive into hotel investments, portfolio strategy, and the art of turning underused spaces into revenue and memorable experiences.Tiffany shares lessons from Hyatt and beyond, why Marcus pairs long-term thinking with entrepreneurial experiments (think igloos, mocktails, and ski hills), and how co-investing, recapitalizations, and smart PIPs shape their

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39:56

#223: Traditional SEO is OUT: How Hotels Can Get...

The Modern Hotelier ·

2025/10/23

In today's episode, hosts Steve Carran and David Millili sit down with Fredrik Sjoberg, the visionary CEO and founder of Maison — an AI-driven platform revolutionizing how hotels interact with guests and manage their digital presence. Fredrik's story is extraordinary — from acting on national TV and earning a Ph.D. at Harvard to leading hotel chains and founding two hotel tech companies. He shares how his diverse background shaped his leadership style, why AI will redefine hospitality

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