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PODCAST

Press One Podcast

The ”Not Boring” customer experience podcast that you will actually want to listen to after work hours.

business entrepreneurship

All Episodes

32:50

Press One for Blair Pleasant

Press One Podcast ·

2025/02/12

In this episode of the Press One Podcast, host Steve Clemonds engages with Blair Pleasant, the Principal Analyst and founder of COMMfusion, to discuss the evolving landscape of customer experience (CX) and the role of technology in enhancing it. They explore the importance of change management in technology adoption, the challenges posed by fragmented technology solutions (Frankenstacks), and the ongoing debate between building versus buying AI solutions. Blair emphasizes that CX is a collective

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36:19

Press One for Elizabeth Tobey

Press One Podcast ·

2025/02/05

In this episode of the Press One podcast, host Steve Clemonds welcomes Elizabeth Tobey, VP of Marketing at NICE, to discuss her career journey, the importance of change management in AI adoption, and strategies for workforce augmentation. They explore the current AI hype cycle, the build vs. buy debate in technology solutions, and share personal anecdotes and insights. The conversation highlights the need for organizations to adapt to rapidly changing technology while ensuring employee engagement

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45:08

Press One for Dan Belanger

Press One Podcast ·

2025/01/15

In this episode of the Press One Podcast, host Steve Clemonds shares personal reflections on a transformative year, discussing family travel experiences (0:45), health improvements, and the importance of play in life (4:11). He also looks forward to the upcoming sales kickoff event with his Top 5 Things to look forward to at Sales Kick Off.Steve also welcomes Dan Belanger, President of NICE Americas (12:55), who shares insights about his career journey, the importance of AI in enhancing customer

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40:10

Press One for Avital Waig

Press One Podcast ·

2025/01/08

In this episode of the Press One Podcast, Steve Clemonds interviews Avital Waig, who shares her journey in sales enablement, her professional aspirations, and the importance of balancing work and life while managing a global team. Avital discusses the significance of customer engagement, the role of AI in enhancing sales training, and her excitement for the upcoming Sales Kickoff 2025. The conversation also touches on best practices for sales pitches and personal reflections on family and

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47:30

Press One for Steve Infante

Press One Podcast ·

2024/12/18

In this episode of the Press One Podcast, Steve Infante shares his unique journey to becoming a leader in the customer experience (CX) and technology space. He discusses the importance of partnerships in the channel, the role of AI in enhancing customer experiences, and the evolving trends in the CX industry. Infante also introduces his new podcast, The CX Kitchen, where he merges his love for cooking with insights on customer experience. The conversation is filled with personal anecdotes, including

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38:13

Press One for Rich Oakes

Press One Podcast ·

2024/12/11

In the first Quarterly Business Review of the Press One Podcast, with Co-Hosts Steve Clemonds and Andy Bollinger, they chat with Rich Oakes who shares his journey from a small town in Ohio to becoming the President of GigSmart. He discusses the importance of hard work, customer experience, and the value of feedback. Rich reflects on his experiences at Cutco, emphasizing persistence and grit in entrepreneurship. He also shares insights on raising a future college athlete and the role of social media

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47:40

Press One for Tom Brannen

Press One Podcast ·

2024/12/04

In this engaging conversation, Tom Brannen shares his journey from a Georgia Bulldog to a successful consultant and business owner in the technology sector. He discusses the importance of storytelling and video content in growing his companies message. The conversation also delves into the challenges of customer service in today's digital age, questioning why many companies still struggle to meet customer expectations despite advancements in technology. In this conversation, Tom Brannen and Steve

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01:07:13

Press One for Thanksgiving

Press One Podcast ·

2024/11/27

In this episode of the Press One Podcast, hosts Steve Clemonds and Shannon Gail celebrate Thanksgiving by reflecting on family, productivity, and the importance of taking time off work. They discuss the 'One Thing a Day' method for managing tasks during the busy holiday season and delve into the impact of AI on creative industries. The episode also features fun games and personal insights, making it a light-hearted yet meaningful conversation. In this engaging conversation, the hosts delve into

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38:39

Press One for Robert Jackman

Press One Podcast ·

2024/11/20

In this episode of the Press One Podcast, Robert Jackman shares his journey from a business career to becoming a best-selling author and therapist. He discusses the impact of imposter syndrome, the importance of self-validation, and practical strategies for setting healthy boundaries in both personal and professional life. The conversation emphasizes the significance of intuition and self-compassion in navigating life's challenges, culminating in the introduction of Robert's new book, 'The Courage

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40:01

Press One for Peter Sabine

Press One Podcast ·

2024/11/06

In this Episode of the Press One Podcast, Peter Sabine shares his unique journey from being an Air Force acquisitions officer to becoming the RVP of Strategic Sales for Nice. He emphasizes the importance of customer experience and making business interactions easy, especially in the context of modern technologies like AI and analytics. The conversation highlights the significance of personal branding and the interconnectedness of professional relationships. In this conversation, Peter Sabine

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22:35

Deep Dive: Press One for Sarah Kelly

Press One Podcast ·

2024/11/01

In this bonus episode of the Press One Podcast, host Steve Clemonds and guest Sarah Kelly delve into the art of sales and pitch preparation. They discuss common mistakes made during presentations, the importance of understanding the audience, and the difference between a pitch and a meeting. Sarah emphasizes the need for authenticity in storytelling and the significance of engaging the audience by considering what they should feel, think, and do after the presentation. The conversation wraps up with

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54:41

Press One for Sarah Kelly

Press One Podcast ·

2024/10/30

In this engaging conversation, Sarah Kelly shares her journey from working in corporate environments to becoming an entrepreneur with her company, Sarah Says. Sarah emphasizes that effective communication is crucial for success in business and highlights the need for relatable storytelling to connect with audiences. In this engaging conversation, Sarah Kelly shares her passion for coaching and empowering others, particularly through storytelling and public speaking. She recounts her experiences

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39:29

Press One for Anthony Mulizio

Press One Podcast ·

2024/10/23

In this episode of the Press One podcast, host Steve Clemonds interviews Anthony Mulizio, co-owner of Preferred Electric. They discuss Anthony's journey from working in the field to managing the business, emphasizing the importance of customer experience, adaptability, and employee empowerment. Anthony shares insights on overcoming challenges during the pandemic and the significance of brand loyalty in securing new projects. The conversation concludes with the weekly "Circle Back" question as well

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38:49

Press One for Joe Johnson

Press One Podcast ·

2024/10/16

In this episode, Joe Johnson, founder of Obvious Shirts, shares his unique journey from a corporate job at CareerBuilder to launching a successful e-commerce apparel brand. He discusses the importance of customer experience, the challenges of entrepreneurship, and the role of creativity in his business. Joe also reflects on his philanthropic efforts and the personal connections that have shaped his career. The conversation highlights the significance of following one's gut feeling and the impact of

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28:16

Press One for Eric Ludwig

Press One Podcast ·

2024/10/08

In this episode of the Press One podcast, host Steve Clemonds interviews Eric Ludwig, co-founder of Rise Technology Advisors. They discuss Eric's journey into entrepreneurship, the importance of customer experience in technology migration, and the evolving landscape of AI and automation. Eric shares insights on how businesses can assess their readiness for technology changes, the significance of building consensus among stakeholders, and the differences between AI and automation. Also in this

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31:50

Press One for Wendy Olek

Press One Podcast ·

2024/10/02

In this episode of the Press One Podcast, host Steve Clemonds interviews Wendy Olek, SVP of Strategic Sales at NICE. They discuss Wendy's career journey, the challenges she faced as a female leader in a male-dominated industry, and the impact of AI on business. Wendy shares her insights on building relationships with executives, offers advice for young women in business, and reflects on her personal life and family. The conversation highlights the importance of authenticity, trust, and inspiration

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32:17

Press One for Shannon Gail

Press One Podcast ·

2024/09/24

The Press One podcast, hosted by Steve Clemonds, aims to bring a relatable and engaging discussion around customer experience and business. The first episode features our weekly "Low Hanging Fruit" segment and kicks off with an interview of Shannon Gail, Founder of Shannon Gail Events.Shannon, a serial entrepreneur, shares her journey in the hospitality and event production industry and offers insights into creating personalized customer experiences. She emphasizes the importance of listening to

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37 results

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