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PODCAST

Press One Podcast

The ”Not Boring” customer experience podcast that you will actually want to listen to after work hours.

business entrepreneurship

All Episodes

65:51

Press One for Pat Greco

Press One Podcast ·

2025/10/31

Steve and Shannon are back with a lively catch-up and a double dose of “Low-Hanging Fruit” on AI before teasing an interview with local business leader Pat Greco about a new St. Charles development (and a little Northwestern Wildcats banter). (36:30) Pat, a key figure in the Foxhaven Square project in St. Charles. They discuss Pat's background in the family business, the vision behind the Foxhaven Square development, and its potential impact on the community. The conversation highlights the

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64:16

Press One for Pam Marsh

Press One Podcast ·

2025/10/01

In this episode, Steve and Shannon Clemonds discuss their busy lives, including Shannon's return to wedding planning after nine years, a neighborhood rodeo party, and the impact of AI in movies. They also share their fall bucket list and thoughts on the polarizing nature of politics.Steve welcomes Pam Marsh, Vice President of Sales at Udemy, to discuss the importance of continuous learning and development in organizations. They explore how learning drives personal growth, organizational

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26:20

Press One for NICE’s Massive Moment

Press One Podcast ·

2025/09/12

In this episode of the Press One Podcast, host Steven Clemonds discusses significant developments in the customer experience sector, including the launch of the iPhone 17, a major donation to the University of Illinois, and the acquisition of Cognigy by NiCE. He highlights the importance of these events for both the tech industry and customer experience, emphasizing NICE's leadership in the Gartner Magic Quadrant. The episode concludes with a positive outlook for the future of NICE and its

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01:09:53

Press One for Chris and Megan Curren

Press One Podcast ·

2025/08/27

This week on the Press One Podcast, Steve and Shannon sit down with Chris and Megan Curren, the husband-and-wife duo behind one of Chicagoland’s most talked-about restaurants—The Graceful Ordinary in St. Charles, Illinois.From a vision of turning a historic riverfront bank building into a warm, modern-day “ordinary” (a colonial gathering place), the Curren's have built more than a restaurant—they’ve created a community hub. In this episode, we cover: Chris’s journey from Chicago’s top kitchens to

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55:30

Press One for Bernie Borges

Press One Podcast ·

2025/07/23

In this episode of the Press One Podcast, hosts Steve and Shannon Clemonds kick things off with their signature blend of banter and relatability. From Cubs vs. Cardinals jabs to summer bucket lists and parenting wins, the episode opens with warmth, laughter, and a healthy dose of real life.Then, Steve sits down with Life Fulfilled podcast host and seasoned content strategist Bernie Borges for a thought-provoking conversation about personal growth, leadership, and finding fulfillment in every season

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01:10:41

Press One for Sheri Shaw Leavens

Press One Podcast ·

2025/07/09

In this inspiring episode of the Press One Podcast, host Steve Clemonds sits down with Sheri Shaw Leavens, Associate Dean of Student Affairs at UNC Wilmington and author of My Mama Always Say…: 7 Leadership Lessons Adapted from Southern Wisdom.Sheri shares how the timeless sayings of her mother shaped her leadership journey—from her roots in the South to her role as a higher education leader. You’ll hear powerful stories, practical advice, and heartfelt lessons on authenticity, resilience, and

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31:01

Press One for Chris Irwin-Dudek - NiCE Interactions...

Press One Podcast ·

2025/07/02

In this episode of the Press One podcast, Host Steve Clemonds welcomes back Chris Irwin-Dudek at Interactions 2025. They discuss the vibrant atmosphere of the conference, the importance of humanizing customer experience, the role of AI in enhancing service, and the significance of empowering teams. Chris shares insights on NICE's new branding and future strategies, while also touching on personal anecdotes about family life and the joys of being a 'girl dad.'Steve also recaps his Top 5 takeaways

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51:44

Press One for Scott Russell

Press One Podcast ·

2025/06/25

In this episode of the Press One Podcast, hosts Steve and Shannon Clemonds reflect on their recent family trip to France, discussing the highlights and cultural differences they experienced. They share insights on the pace of life in Europe compared to the US, the charm of Paris, and their travel tips for families. The episode also features a segment on their 'heroes and zeros' from the past month, highlighting positive experiences and areas for improvement in travel.Finally, the episode concludes

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01:08:49

Press One for Tony White

Press One Podcast ·

2025/05/21

On this episode of the Press One Podcast, hosts Steve and Shannon Clemonds kick things off with their signature mix of humor, parenting chaos, and weekly highlights in their "Weekly Meeting"—from a spirited “school trivia quiz” to test Steve's knowledge around all things Norton Creek Elementary. For "Low Hanging Fruit" this week, Steve and Shannon discuss Graduation Season happening all around the US. They also highlight their Hero's and Zero's of the week that may or may not include a flooding

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51:42

Press One for David Schuringa

Press One Podcast ·

2025/05/14

In this episode of the Press One Podcast, hosts Steve and Shannon Clemonds discuss their weekend plans, including Mother's Day celebrations and an upcoming family trip to Paris. They share their experiences with annual flower shopping and reflect on the efficiency of their daughter's school PTO. The conversation shifts to their 'Heroes and Zeros of the Week', highlighting a successful fundraiser and frustrations with travel apps. They also delve into the impact of AI on education and the changing

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52:14

Press One for Tyler Buehler

Press One Podcast ·

2025/05/07

In this episode of the Press One podcast, hosts Steve and Shannon Clemonds reflect on their podcast journey, share exciting family news about an upcoming trip to Paris, and discuss the emotional transition of their youngest child starting kindergarten. They highlight positive and negative customer experiences from the week, introducing a new segment called 'Hero of the Week' and 'Zero of the Week.' The conversation also touches on current events, including the impact of AI on language learning apps

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45:28

Press One for Robin Gareiss - Part 2

Press One Podcast ·

2025/04/30

In this episode of the Press One Podcast, hosts Steve and Shannon Clemonds discuss the transition from spring to summer, reflecting on the busy nature of household management and the nostalgic desire for a laid-back summer. They delve into the ethical implications of AI in radio, particularly a case where an AI host was used without disclosure, and explore the evolving landscape of education, emphasizing a shift towards skills over traditional college degrees.In Part 2 of our interview with Robin

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45:55

Press One for Robin Gareiss - Part 1

Press One Podcast ·

2025/04/23

In Part 1 of this 2 part episode of the Press One Podcast, host Steve Clemonds welcomes Robin Gareiss, who shares her journey from working in customer service to becoming a prominent figure in tech journalism and research. They discuss her college experiences at the University of Illinois, her career transitions, and the founding of her research firm, Metrigy, which focuses on connecting technology use to business success. In this conversation, Robin discusses the importance of bridging gaps in

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38:13

Press One for Einat Weiss

Press One Podcast ·

2025/04/16

In this episode of the Press One Podcast, Steve Clemonds interviews Einat Weiss, the Chief Marketing Officer at NICE. They discuss Einat's journey to becoming a CMO, the importance of storytelling in marketing, and how leadership changes can foster agility within a company. Einat shares her approach to encouraging creativity within her team and navigating the evolving landscape of AI in marketing. The conversation also touches on the upcoming Interactions event and concludes with personal insights

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56:00

Press One for Jeremy Markey

Press One Podcast ·

2025/04/09

In our next Quarterly Business Review, Steve has a co-host as Jim Heck joins the podcast. They explore a variety of light-hearted topics, from their personal sports fandoms to the evolution of Steve's podcasting journey. They share humorous anecdotes, discuss their favorite theme songs, and delve into unique food combinations. They have a fun conversation with Jeremy Markey, who shares his career journey, detailing his experiences in the contact center industry, the differences between BPO and

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49:15

Press One for Paola Doebel

Press One Podcast ·

2025/04/02

In this episode of the Press One Podcast, Steve Clemonds interviews Paola M. Doebel, who shares her career journey, insights on technology's role in customer experience, and the importance of being easy to do business with. They discuss the challenges in customer experience, the significance of consumer centricity, and how NICE is evolving to meet client needs. Paola also reflects on her leadership philosophy and the importance of change management in executing strategies effectively. In this

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18:32

Press One for Charlotte and Amelia

Press One Podcast ·

2025/03/12

In this episode of the Press One podcast, host Steve Clemonds shares a fun and family-oriented episode featuring his daughters, Charlotte and Amelia. The conversation covers family activities, the girls' thoughts on work and future aspirations, and playful questions about their favorite things. The episode highlights the joys of parenting and the lightheartedness of family interactions, making it a unique and enjoyable listen.

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36:35

Press One for Chris Irwin-Dudek

Press One Podcast ·

2025/03/05

In this episode of the Press One podcast, host Steve Clemonds welcomes Chris Irwin-Dudek, who shares insights about his journey, the importance of emotional leadership, and the role of relationships in business success. They discuss the significance of events in the CCaaS world, how to align passion with daily work, and the power of collaboration. Chris emphasizes the need to plant your flag and take action, while also reflecting on personal branding and the importance of being authentic. The

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34:12

Press One for Sean Huberty

Press One Podcast ·

2025/02/26

In this episode of the Press One podcast, host Steve Clemonds shares insights on customer experience, highlights a wild recent incident involving HP's customer service strategy. Steve also visits with Sean Huberty, VP of Operations at Priceline as he shares his unique travel experiences, including a once-in-a-lifetime trip to Antarctica. He discusses his career journey from Microsoft to Priceline, emphasizing the importance of authenticity in leadership. The conversation shifts to the impact of AI

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54:56

Press One for Dave Dyson

Press One Podcast ·

2025/02/19

In this episode of the Press One podcast, host Steve Clemonds welcomes Dave Dyson, founder of Eclipse Telecom. The conversation begins with light-hearted sports banter about their favorite NFL teams, the Bills and the Chiefs. As the discussion progresses, Dyson shares his insights on entrepreneurship, emphasizing the challenges and misconceptions surrounding it. He recounts his journey to founding Eclipse Telecom, highlighting the importance of common sense in customer experience and the need for

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37 results

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