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PODCAST

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

The Pet Shop Girls

Welcome to The Pet Shop Girls. This show is for independent pet pros who want to learn about cool ideas to help their businesses make more money. Each week, hosts Carly and Sherry are sharing tips about marketing, growing and managing a team, how to avoid common mistakes, up-and-coming trends in the pet industry, and so much more. Sherry, from Odyssey Pets in Dallas, Texas, has been in the industry for 20 years. She has experience in everything from aquatics, to grooming, to boarding, and even

kids & family pets & animals

All Episodes

44:41

Episode 90 - Live from SUPERZOO

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/08/19

Season 2 is here...and we’re kicking it off live from the Artvark Pet Products booth at SUPERZOO! Join us as we spill on the hottest launches from the New Product Showcase, the coolest finds on the show floor, and the game-changing ideas you need to know. We’re also sharing our top travel hacks and insider tips for making the most out of any trade show. Buckle up....Season 2 starts with a bang!Connect with the Pet Shop Girls!Find us everywhere: https://linktr.ee/petshopgirlsConnect with

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40:37

Episode 89 - When Good Promos Go Bad

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/08/12

What happens when good promos go bad? In this episode, we're sharing our biggest tips for running smooth and profitable sales and promotions at your store. We have learned some hard lessons and we hope by sharing them here, you can learn from us without having to make those same mistakes yourself! Connect with the Pet Shop Girls!Find us everywhere: https://linktr.ee/petshopgirlsConnect with Carly (House of

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32:23

Episode 88 - Level Up Your Advertising Game

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/08/05

Ready to level up your advertising and promotions? This week, the Pet Shop Girls are sharing their real-world experiences - both successes and failures - when it comes to advertising tactics (including TV commercials, social media, SEO, and more). Listen in for actionable advice on affordable, effective ways to attract new customers and keep your business top-of-mind, even during slow periods.Connect with the Pet Shop Girls!Find us everywhere: https://linktr.ee/petshopgirlsConnect with

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38:08

Episode 87 - SUPERZOO Survival Guide

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/07/29

It's almost time for SUPERZOO, and we want to help you be prepared to make the most out of this incredible show. This week, we are sharing all kinds of tips including where to stay, using the app, navigating all the vendors without getting overwhelmed, what to pack and what to wear, and so much more. Connect with the Pet Shop Girls!Find us everywhere: https://linktr.ee/petshopgirlsConnect with Carly (House of

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52:18

Episode 86 - 30 Events in 30 Minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/07/22

🎉🐾 Celebrate with us as we hit a milestone! 🐾🎉 They're going big with "30 Events in 30 Minutes" — packed with creative and inspiring event ideas for every Pet Pro. From fun community gatherings to unique in-store promotions, they've got something for everyone. And because they love to overdeliver, they've thrown in a few extra ideas just for you! Yes, they might have run a tad over 30 minutes, but trust us, every minute is pure gold! Don’t miss out on this treasure trove of ideas. Tune in

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35:01

Episode 85 - Unfriendly CX - If Your Policies Are...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/07/15

This week, we're discussing the importance of having customer-friendly policies. From our own personal experiences with unfriendly policies like credit card surcharges, restrictive returns, and hidden fees, to the value of transparent communication, flexible payment options, and an overall positive shopping experience to build customer loyalty, we hope this episode encourages you to eliminate any unfriendly policies and focus on creating a welcoming environment for your customers.Connect with the

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43:55

Episode 84 - Addressing Performance - Richard Phillips

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/07/08

Over the next few weeks, we are excited to introduce our first mini-series of the Pet Shop Girls Podcast, all about Legendary Leadership. In this first episode of the Legendary Leadership Series, Richard Phillips joins us to talk about performance reviews and evaluations, leadership styles, and employee engagement. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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46:44

Episode 83 - Work Smarter Not Harder Leveraging AI...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/07/01

You've heard us talk about how much we love ChatGPT and leveraging AI in our businesses in previous episodes, and we are so excited to dig deeper into these topics in today's episode. Alongside our guest, we are sharing insights about leveraging various AI tools (including ChatGPT) to streamline administrative tasks, generate ideas, and optimize time efficiency. Our guest this week is Josh Stewart-Van Dusen, CEO of Tandem X Visuals and Instant Media Hub. Both of these companies are cutting-edge

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39:25

Episode 82 - Raving Reviews & Relevant Responses

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/06/24

Responding to reviews is crucial for maintaining a positive reputation. In today's episode, we are sharing all our best tips and best practices for acknowledging both positive and negative reviews, addressing concerns in a professional manner, and using reviews as an opportunity to improve business practices. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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37:02

Episode 81 - Executing Exceptional Events

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/06/17

Planning events for your retail store can be overwhelming, but they are super valuable. When you do it right, events can help you build community and create raving fans. In this week's episode, we are breaking down the ins and outs of planning and executing exceptional events. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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54:35

Episode 80 - Ways to Have a Super Summer with Bob Negen

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/06/10

Today's guest is Bob Negen, a seasoned expert in retail management and customer experience. Bob is the co-founder of Whizbang Retail Training, a company dedicated to helping independent retailers thrive in today's competitive market. If you haven't heard of Whizbang, you need to check it out.In this episode, we are thrilled to discuss several ideas to have a super summer, focusing on strategies for pet retailers to maximize this vibrant season. If you're a pet store owner looking for fresh ideas to

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46:20

Episode 79 - Distribution Done Differently with Phil...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/06/03

Meet Phil Klaassen, CEO of Pan Pacific Pet, and our special guest in this week's episode. We are discussing distribution done differently - from robots, to tablets, to building authentic relationships with partners, and so much more. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect

en

39:13

Episode 78 - Sizing Up Supplements with Krysta Fox

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/05/27

This week we are joined by special guest Krysta Fox, holistic certified Vet Tech. We are chatting about all things supplements from selecting high-quality supplements, what supplements support specific pet needs, how to help your employees with training and knowledge about supplements, supplement industry standards and red flags, and so much more. Meet Krysta Krysta began her pet industry career at a small feed store in her hometown, and since then has taken on various roles within the pet

en

33:54

Episode 77 - Your Anti-Social Media is Showing

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/05/20

No matter your mindset about social media, you've probably heard and felt the pressure to show up in order to grow your business. In this episode, we are breaking down the importance of social media, the different platforms and how to use them, content strategies, responding to negative comments, consistency, and how to get started with your social media marketing. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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52:06

Episode 76 - Hey Brands, Let's get real here

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/05/13

This week, join us to pull back the curtain on the challenges indie retailers face when working with brands. From MAP policy nightmares to SKU overload, we're laying it all out there - but don't worry, we've got solutions too! Join us as we give brands a peek behind the scenes and show them how to better support the lifeblood of the pet industry. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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27:52

Episode 75 - Breaking Up with Bad Apples

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/05/06

Today, we are talking about the importance of maintaining a positive team culture and addressing issues or "yellow flags" before they become bigger problems. We can't stress enough how important it is to listen to your gut instincts, have difficult conversations, establish clear expectations for employees, and use disciplinary processes and employee handbooks to protect the business culture.The key topics discussed in this episode include: - Why it's important to remove negative employees from a

en

48:00

Episode 74 - Chomping into Pet Dental Month with Dr....

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/04/29

We are thrilled to have Dr. Conor Brady join us on the podcast today. As a leader in canine nutrition, "Dr. Brilliant" shares invaluable insights into raw feeding, dental health, seaweed supplements and more. From raw meaty bones to homemade dog treats, we enjoyed getting Dr. Brady's opinions on "paws up or paws down" for various topics related to Pet Dental Month. Connect with Dr. Conor Brady and DogsFirst: https://www.dogsfirst.ie/ https://www.instagram.com/dogsfirstireland Check out Dr. Brady's

en

36:09

Episode 73 - Perfect Pricing for Profit

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/04/22

It's time to evaluate your pricing strategy going into 2024. In this episode, we cover a lot of different pricing strategies and techniques to help boost your bottom line in the new year, from charm pricing and decoy pricing to bundling add-ons and case discounts. Come find us on social media to let us know which strategies you'll be implementing - we can't wait to hear what you think!Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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42:45

Episode 72 - Positioning Premium Pet Food with Billy...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/04/15

We had such an insightful discussion with Billy Hoekman from Green Juju in this episode. He provided so much valuable information about the pet food industry, AAFCO regulations, and how Green Juju is innovating with their whole food approach. Billy also gave great advice for retailers to educate staff and customers. It was fascinating to learn about his passion for pet nutrition and hear his visions for the future of the industry. We really enjoyed chatting with Billy and getting to pick his brain

en

49:00

Episode 71 - Things I Wish I Knew When I Was New

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/04/08

Today we are sharing our top tips for new pet business owners. We are here to share what we've learned so that you don't have to make all the same mistakes we made when we first started our businesses, from online sales, to inventory selection, to sales strategy, e-mail strategy, and more. What is one thing you wish you had known when you first started your business? Connect with us on social media at the link below and let us know!Connect with the Pet Shop Girls! Find us everywhere:

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