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PODCAST

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

The Pet Shop Girls

Welcome to The Pet Shop Girls. This show is for independent pet pros who want to learn about cool ideas to help their businesses make more money. Each week, hosts Carly and Sherry are sharing tips about marketing, growing and managing a team, how to avoid common mistakes, up-and-coming trends in the pet industry, and so much more. Sherry, from Odyssey Pets in Dallas, Texas, has been in the industry for 20 years. She has experience in everything from aquatics, to grooming, to boarding, and even

kids & family pets & animals

All Episodes

61:06

Episode 118: Gettin' Ready for Global

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2026/03/03

Global Pet Expo is almost here — and in this episode, Sherry and Carly are breaking down exactly how to prepare, what to prioritize, and how to avoid common trade show mistakes.From strategic planning to self-care, this episode is your behind-the-scenes guide to making the most of one of the biggest events in the pet industry. Whether you're a seasoned buyer or attending your first major trade show, this conversation will help you walk in with confidence — and walk out with clarity. Join

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58:09

Episode 117: How to Build a Revenue Engine With...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2026/02/24

In this episode, the Pet Shop Girls dive into email marketing as a powerful tool for revenue generation and customer engagement. From busting myths about unsubscribes to sharing real-world strategies, this conversation is packed with practical tips to help indie retailers turn their email list into one of their most valuable business assets.💡 What You’ll Learn: How to create a consistent, value-driven email strategy Why unsubscribes aren’t the enemy (and what actually matters)

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2:55

Welcome to the Pet Shop Girls Podcast (New to the...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2026/02/21

If you work in the pet industry and have ever thought "there has to be a better way," here's your sign. Sherry Redwine and Carly Patryluk are two independent pet shop owners who have spent decades behind the counter, and they built Pet Shop Girls for every retailer, groomer, and brand founder who needs smarter ideas and real talk from people who actually get it. Part education, part community, part occasional chaos, this is indie pet at its best. Connect with the Pet Shop Girls! Find us

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59:45

Episode 116: How to Be Your Customer's Hero: An...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2026/02/17

In this episode of The Pet Shop Girls, we sit down with Maria Ringo—holistic nutrition expert, pet food pioneer, and longtime advocate for independent pet retailers. Maria shares how pet pros can become trusted guides for their customers by focusing on education, empathy, and mission-driven service. From tackling nutrition myths to turning tough conversations into trust-building moments, this episode is packed with practical strategies to help retailers stand out—even in a world of online

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54:39

Episode 115: Trendspotting 2026: What’s Hot, What’s Not

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2026/02/10

In this episode of The Pet Shop Girls, Sherry and Carly break down the biggest trends shaping the pet care industry in 2026—and what they actually mean for your business. From shifting consumer values and the rise of natural nutrition to AI tools, nostalgia toys, and loyalty programs that work, this episode is packed with real-world insights for pet professionals.You'll learn how to stay ahead of the curve without chasing fads, and how to use emerging trends to deepen customer loyalty, enhance

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59:34

Episode 114: Coaching Young Managers to Actually...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2026/02/03

In this episode, Sherry and Carly unpack the real challenges behind promoting young team members into management roles — and why so many struggle without the right support. They explore actionable strategies to define roles, correct behavior in real time, and build confidence through feedback and clarity. Whether you're an owner, district manager, or trainer, this episode gives you the tools to coach emerging leaders into true leadership — not just title-holders.Connect with the Pet Shop

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47:25

Episode 113: Google Doesn't Hate You, It Just Doesn't...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2026/01/27

In this eye-opening episode, the Pet Shop Girls pull back the digital curtain to reveal how pet businesses can thrive on Google — not by luck, but with strategy. 🐾📍 What We Cover:Why a Google Business Profile is your shop's digital storefrontThe power of SEO strategies tailored for pet brandsHacks for improving visibility:Adding geo-tagged photosEngaging authentically with customer reviewsSmartly expanding your service area radiusThe underestimated impact of consistent postingCompetitor

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72:51

Episode 112: Smile Smarter — Holistic Dental Hacks...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2026/01/20

In this episode of Pet Shop Girls, Carly and Sherry welcome integrative veterinarian Dr. Katie Kangas to explore one of the most overlooked — yet crucial — aspects of pet wellness: dental health.Dr. Katie breaks down how oral health is deeply connected to the whole body, and why inflammation in the mouth can lead to bigger issues in the heart, kidneys, liver, and beyond. You’ll learn how to spot early dental concerns, recommend safe and effective products, and guide pet parents toward

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43:25

Episode 111: Viva Las Valentine’s: Pet-Centric Ideas...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2026/01/13

Valentine’s Day isn’t just for couples—it’s for customers who love their pets like family. In this episode, Carly and Sherry share fresh, creative ways to celebrate Valentine’s in your store, build community, and boost sales.From reverse valentining and Valentine’s Sniffaris, to Love at First Woof photo ops and curated treat bags, this episode is full of promo ideas you can run with right now. No over-the-top decor needed—just heart, humor, and a little pink tissue paper.Connect with the

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62:30

Episode 110: The Limits That Hold Back Pet Stores &...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2026/01/06

In this episode, Carly and Sherry unpack the hidden “LIMITS” that often hold back independent pet retailers and brands. They introduce a powerful acronym—L.I.M.I.T.S.—that identifies the six common barriers to growth in the pet industry:🧠 L.I.M.I.T.S. Stands For:Lack of educationIgnoring communityMisaligned partnershipsInconsistencyTransactional mindsetStagnationWhether you're a store owner, brand rep, or industry leader, this episode challenges you to reflect on which LIMITS might be

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73:08

Episode 109: Good Riddance and Great Energy for 2026

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/12/30

As the year closes, Sherry and Carly sit down for a real, reflective (and slightly sassy) look back at 2025—sharing what they’re leaving behind and what they’re proudly carrying into 2026. From team growth to pricing shifts, and vendor challenges to leadership lessons, this episode is part confession, part celebration, and full of energy for the year ahead.If you’ve ever wondered how to balance business decisions with personal values—or felt pressure to grow faster than your mission

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56:54

Episode 108: These Are a Few of Our Favorite Things

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/12/23

In this feel-good episode, Sherry and Carly unwrap a list of their favorite things — from personal go-to’s to business and industry highlights. Expect laughter, heartfelt moments, and a few surprises along the way!Connect with the Pet Shop Girls!Find us everywhere: https://linktr.ee/petshopgirlsConnect with Carly (House of Paws):https://www.instagram.com/houseofpawsboutiquehttps://www.tiktok.com/@houseofpawsboutiquehttps://www.facebook.com/houseofpawsboutiqueConnect with Sherry (Odyssey

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64:05

Episode 107: Finesse Your Finances with Erin Caleval

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/12/16

In this episode, we sit down with Erin Caleval to explore what it really means to be financially resilient—especially in the face of adversity. Erin shares practical insights on how financial health is tested during tough times, and why being prepared can make all the difference. Whether you're navigating cash flow concerns or long-term planning, this conversation offers grounded advice for building a solid financial foundation.Connect with the Pet Shop Girls!Find us everywhere:

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51:26

Episode 106: Trust, Betrayal & Business: Pawfee Talk...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/12/09

In this special Pawfee Talk episode, Carly and Sherry sit down over coffee with Nancy Guinn, the passionate powerhouse behind Dog Krazy, an 8-location indie pet retail chain known for its community roots and no-nonsense leadership. Nancy shares her powerful journey from running multiple pet stores to transitioning into franchise support, all while staying fiercely loyal to her values and people.We dig deep into a recent, raw Facebook post of hers that stopped us in our tracks—it was about

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56:55

Episode 105: Event Fatigue for Pet Pros & Customers

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/12/02

Are your events starting to feel more like a chore than a celebration? You might be facing event fatigue—and you’re not alone. In this episode, we dive into what event fatigue looks like in the pet retail world and how it impacts both customers and your team.We explore:What event fatigue is and why it occursSigns like declining customer engagement, staff burnout, and underperforming promotionsHow overloading your calendar with too many events can lead to marketing fatiguePractical insights

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55:44

Episode 104: 50 Ways to Train Your Team

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/11/25

Training doesn’t have to be boring — and it definitely shouldn’t be optional. In this episode of Pet Shop Girls, Carly and Sherry dive into the art (and science) of team training for pet business owners.From micro-learning to mentoring, they explore how to keep your staff educated, empowered, and engaged — all while improving customer service and fueling long-term success. Whether you’re training new hires or building next-level knowledge for your seasoned team, this episode is packed with

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40:50

Episode 103: Clean Up, Cash In, and Clock Out:...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/11/18

In this episode of the Pet Shop Girls podcast, Carly and Sherry break down essential year-end financial strategies for pet business owners. From managing inventory and understanding tax deductions to planning promotions and protecting your margins, this episode is your survival guide for closing out the year strong and stepping into the new one with clarity.Whether you're a seasoned store owner or just getting started, you'll walk away with practical advice to help you clean up your books,

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48:18

Episode 102: Distribution Playbook: Secrets for...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/11/11

In this episode of the Pet Shop Girls Podcast, we sit down with Clayton Payne — the Pet Business Disruptor himself — to dig into the side of the industry that doesn’t always get enough airtime: distribution. With nearly 20 years of experience, Clayton brings a no-fluff perspective on what it really takes for retailers, brands, and distributors to succeed together.We get real about the challenges smaller brands face getting on shelves, why understanding consumer mindsets is the starting line

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48:13

Episode 101: Holiday Hoopla with Sherry & Carly:...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/11/04

The holidays are here, and let’s be honest—it’s a lot. In this episode, Sherry and Carly get real about the holiday hustle: the juggling act of running a business, being present for family, and not losing your mind in the process.We’re talking boundaries (yes, you can say no), burnout (it’s real), and why you shouldn’t feel guilty for taking care of you. Plus, how movement, good food, and strong community can be your secret weapons this season.This one's like a warm hug and a pep talk,

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91:40

Episode 100 - Beyond the Sale: Rodney Habib on...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/10/28

In this episode of the Pet Shop Girls Podcast, we’re joined by Rodney Habib — two-time New York Times bestselling author and one of the most trusted voices in pet nutrition today. We dive into the benefits of minimally processed foods, the challenges of being an indie retailer, and why community support is so essential for success in the pet industry.Rodney also shares how storytelling can be a powerful tool for education, why cultural practices shape pet health around the world, and what

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