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PODCAST

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

The Pet Shop Girls

Welcome to The Pet Shop Girls. This show is for independent pet pros who want to learn about cool ideas to help their businesses make more money. Each week, hosts Carly and Sherry are sharing tips about marketing, growing and managing a team, how to avoid common mistakes, up-and-coming trends in the pet industry, and so much more. Sherry, from Odyssey Pets in Dallas, Texas, has been in the industry for 20 years. She has experience in everything from aquatics, to grooming, to boarding, and even

kids & family pets & animals

All Episodes

62:30

Episode 110: The Limits That Hold Back Pet Stores &...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2026/01/06

In this episode, Carly and Sherry unpack the hidden “LIMITS” that often hold back independent pet retailers and brands. They introduce a powerful acronym—L.I.M.I.T.S.—that identifies the six common barriers to growth in the pet industry:🧠 L.I.M.I.T.S. Stands For:Lack of educationIgnoring communityMisaligned partnershipsInconsistencyTransactional mindsetStagnationWhether you're a store owner, brand rep, or industry leader, this episode challenges you to reflect on which LIMITS might be

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73:08

Episode 109: Good Riddance and Great Energy for 2026

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/12/30

As the year closes, Sherry and Carly sit down for a real, reflective (and slightly sassy) look back at 2025—sharing what they’re leaving behind and what they’re proudly carrying into 2026. From team growth to pricing shifts, and vendor challenges to leadership lessons, this episode is part confession, part celebration, and full of energy for the year ahead.If you’ve ever wondered how to balance business decisions with personal values—or felt pressure to grow faster than your mission

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56:54

Episode 108: These Are a Few of Our Favorite Things

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/12/23

In this feel-good episode, Sherry and Carly unwrap a list of their favorite things — from personal go-to’s to business and industry highlights. Expect laughter, heartfelt moments, and a few surprises along the way!Connect with the Pet Shop Girls!Find us everywhere: https://linktr.ee/petshopgirlsConnect with Carly (House of Paws):https://www.instagram.com/houseofpawsboutiquehttps://www.tiktok.com/@houseofpawsboutiquehttps://www.facebook.com/houseofpawsboutiqueConnect with Sherry (Odyssey

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64:05

Episode 107: Finesse Your Finances with Erin Caleval

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/12/16

In this episode, we sit down with Erin Caleval to explore what it really means to be financially resilient—especially in the face of adversity. Erin shares practical insights on how financial health is tested during tough times, and why being prepared can make all the difference. Whether you're navigating cash flow concerns or long-term planning, this conversation offers grounded advice for building a solid financial foundation.Connect with the Pet Shop Girls!Find us everywhere:

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51:26

Episode 106: Trust, Betrayal & Business: Pawfee Talk...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/12/09

In this special Pawfee Talk episode, Carly and Sherry sit down over coffee with Nancy Guinn, the passionate powerhouse behind Dog Krazy, an 8-location indie pet retail chain known for its community roots and no-nonsense leadership. Nancy shares her powerful journey from running multiple pet stores to transitioning into franchise support, all while staying fiercely loyal to her values and people.We dig deep into a recent, raw Facebook post of hers that stopped us in our tracks—it was about

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56:55

Episode 105: Event Fatigue for Pet Pros & Customers

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/12/02

Are your events starting to feel more like a chore than a celebration? You might be facing event fatigue—and you’re not alone. In this episode, we dive into what event fatigue looks like in the pet retail world and how it impacts both customers and your team.We explore:What event fatigue is and why it occursSigns like declining customer engagement, staff burnout, and underperforming promotionsHow overloading your calendar with too many events can lead to marketing fatiguePractical insights

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55:44

Episode 104: 50 Ways to Train Your Team

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/11/25

Training doesn’t have to be boring — and it definitely shouldn’t be optional. In this episode of Pet Shop Girls, Carly and Sherry dive into the art (and science) of team training for pet business owners.From micro-learning to mentoring, they explore how to keep your staff educated, empowered, and engaged — all while improving customer service and fueling long-term success. Whether you’re training new hires or building next-level knowledge for your seasoned team, this episode is packed with

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40:50

Episode 103: Clean Up, Cash In, and Clock Out:...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/11/18

In this episode of the Pet Shop Girls podcast, Carly and Sherry break down essential year-end financial strategies for pet business owners. From managing inventory and understanding tax deductions to planning promotions and protecting your margins, this episode is your survival guide for closing out the year strong and stepping into the new one with clarity.Whether you're a seasoned store owner or just getting started, you'll walk away with practical advice to help you clean up your books,

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48:18

Episode 102: Distribution Playbook: Secrets for...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/11/11

In this episode of the Pet Shop Girls Podcast, we sit down with Clayton Payne — the Pet Business Disruptor himself — to dig into the side of the industry that doesn’t always get enough airtime: distribution. With nearly 20 years of experience, Clayton brings a no-fluff perspective on what it really takes for retailers, brands, and distributors to succeed together.We get real about the challenges smaller brands face getting on shelves, why understanding consumer mindsets is the starting line

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48:13

Episode 101: Holiday Hoopla with Sherry & Carly:...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/11/04

The holidays are here, and let’s be honest—it’s a lot. In this episode, Sherry and Carly get real about the holiday hustle: the juggling act of running a business, being present for family, and not losing your mind in the process.We’re talking boundaries (yes, you can say no), burnout (it’s real), and why you shouldn’t feel guilty for taking care of you. Plus, how movement, good food, and strong community can be your secret weapons this season.This one's like a warm hug and a pep talk,

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91:40

Episode 100 - Beyond the Sale: Rodney Habib on...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/10/28

In this episode of the Pet Shop Girls Podcast, we’re joined by Rodney Habib — two-time New York Times bestselling author and one of the most trusted voices in pet nutrition today. We dive into the benefits of minimally processed foods, the challenges of being an indie retailer, and why community support is so essential for success in the pet industry.Rodney also shares how storytelling can be a powerful tool for education, why cultural practices shape pet health around the world, and what

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54:07

Episode 99 - The 99 Effect: Indie Retail Psychology...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/10/21

In this episode, Carly and Sherry celebrate 99 episodes by unpacking retail psychology and how small pricing details make a big difference. They break down the power of the 99 effect, charm pricing, and bundling, plus how ambiance — lighting, scent, and music — can instantly influence how customers feel and buy.Takeaways:Prices ending in 9 can boost sales by up to 20%.Bundling increases perceived value.Lighting, scent, and music shape buying behavior.“Free” offers outperform

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80:41

Episode 98 - Last Minute Holiday Hacks with Bob Negen

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/10/14

In this episode of the Pet Shop Girls Podcast, Carly and Sherry sit down with retail expert Bob Negen to talk holiday season strategies that actually work. From training seasonal staff to creating signage and bundles that move product, this conversation is all about making the busiest time of year your most profitable.Bob shares insights on leveraging nostalgia, building emotional connections with customers, and running innovative promotions that stand out. We also dig into how to keep

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54:00

Episode 97 - Cash Flow Secrets Made Easy with Dan...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/10/07

In this episode of the Pet Shop Girls Podcast, Sherry and Carly sit down with Dan Jablons, founder of Retail Smart Guys, to uncover practical ways pet retailers can take control of their cash flow and inventory.Dan shares how a solid purchasing plan, smart forecasting, and better customer engagement can transform your bottom line. He breaks down the common mistakes retailers make—and how to avoid them—while also offering quick, actionable steps to free up cash right away.From the power of

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61:46

Episode 96 - Cat Section Makeover with the Two Crazy...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/09/30

In this episode of Pet Shop Girls, Sherry and Carly chat with the 2 Crazy Cat Ladies about the changing face of pet retail. Together, they dive into the unique challenges of the cat food industry and why cats are taking center stage in today’s marketplace.From customer engagement strategies to innovative products that keep pet parents coming back, this conversation is full of practical tips for retailers looking to stay ahead of industry trends. Whether you run a shop, grooming salon, or

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49:32

Episode 95 - The Nutrition Myths Killing Your Sales

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/09/23

Sherry and Carly are busting some of the biggest myths in pet nutrition—the ones that not only confuse pet parents but can actually hurt your sales as an independent pet retailer. From the grain-free debate to raw food “scaries,” kibble misconceptions, supplements, and even prescription diets, the girls break it all down with honesty, humor, and plenty of real-world stories from behind the counter.You’ll hear how to tackle these tough conversations in a way that builds trust, educates your

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45:42

Episode 94 - Once Upon a Time: The Tail of Two Pet Pros

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/09/16

This week, Sherry and Carly spin a whimsical fairy tale to unpack the very real relationship between pet store owners and sales reps. 🐾✨ From miscommunications to magical partnerships, they dive into what makes this dynamic sometimes tricky—but oh-so-important—for success in the pet industry.You’ll hear tips for reps on how to better serve their stores, advice for shop owners on how to collaborate (without pulling your hair out), and insights on how trust, respect, and a little empathy can

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32:12

Episode 93 - Secrets from SUPERZOO 2025

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/09/09

In this special episode of the Pet Shop Girls Podcast, Sherry and Carly take you straight to the buzzing show floor of SuperZoo, the pet industry’s biggest trade show. 🎤🐾They sit down with a variety of brands and pet professionals to uncover fresh insights into where the industry is headed, how to position and sell unique products, and the biggest lessons learned from years of experience.From innovative ideas to practical strategies, this episode is a highlight reel of the voices shaping

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42:27

Episode 92 - Neighborhood Pet Store Day: How Indies...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/09/02

In this episode of The Pet Shop Girls podcast, Carly and Sherry dive into Neighborhood Pet Store Day — a growing nationwide event that gives independent retailers the spotlight. While big box stores chase Black Friday discounts, indie shops are proving they can win with community, creativity, and customer connection.The Pet Shop Girls share real-world strategies to make the most of this special day, from planning irresistible promotions to collaborating with local businesses. They emphasize

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52:34

Episode 91 - Paws, Priorities, and Pet Parents: Where...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/08/26

In this episode, Carly and Sherry unpack what’s really shifting in the pet industry as we move through 2025.They cover:How Gen Z is changing the way we sell (and what they expect in return)The latest trends in pet nutrition—and what’s actually moving off shelvesWhy supplements aren’t a bonus anymore—they’re becoming a baselineThe luxury pet space is booming—are you cashing in?The cat is out of the bag: feline ownership is up, and they’re finally getting their retail momentPlus, the treat

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