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PODCAST

Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

education courses

All Episodes

01:00:27

Bruce Miller Shares His Incredible Life Story of...

Dealer Talk With Jen Suzuki ·

2023/04/03

Bruce Miller shares his incredible life journey from salesperson to dealer. Find out why his motto is, "All Gas and No Brakes!" He will inspire you to live your life right NOW! He explains why this is a core foundation for his everyday decisions and why. There is much to learn from this man who has been through incredible adversity throughout his life and managed to change his life course for the better. "The ups and downs are stepping stones to becoming a better person and partner with growth

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19:18

Rethink Your Drip Follow Up After 3 Days! | Latest...

Dealer Talk With Jen Suzuki ·

2023/03/27

The data is telling us to change our thinking about follow up! Sharing some new mentality on your content drip! Take a hard turn from obvious sales messaging to branding your value! Show off your team, dealership and you so when the car buyers are ready they think of you! Value based messaging! Yessss! Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 |edealersolutions.com Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision

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52:09

🧐 What Do a 4-Day Work Week & Digital Sales Process...

Dealer Talk With Jen Suzuki ·

2023/03/21

Kayla Kody, Vice President of Richmond Ford Auto Group is always thinking about the client experience. She challenges dealership processes to find more modern and efficient ways to save money, improve CSI and maintain happy team members! Hence, the focus on starting the sale using a digital retail tool AND implementing a 4-day work week! Imagine the talent they attract with all of this goodness surrounding improvements on peoples lives! Her recent showroom sales process update is proving increased

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33:41

Get Cars Faster! | Know How the Logistics Side of...

Dealer Talk With Jen Suzuki ·

2023/03/15

Ready to learn some things that most car people do not know? This is a great episode where we have a solution provider talking with one of the biggest names in dealer transportation! Learn how both dealers and transporters operate which impacts how dealers overcome inefficiencies from finding a reliable transporter to streamlined billing. There's so much we unpack! Ever wonder how the dealership transportation and the logistics sides work? We slide in from the transporters perspective today! I have

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55:05

“It Has Not Been an Easy Ride.” | Get to Know Jen...

Dealer Talk With Jen Suzuki ·

2023/03/08

Mentality of todays educators and coaches - How We Became Automotive’s Best! Get to know the guys training all over the country along with myself. Know us on a much deeper level. We chat about what it takes to be successful in the car biz! ✅ The Why? ✅ What Brought Us to Automotive ✅ How Did We Survive Selling Cars? ✅ The Mentors That Motivated ✅ Hardest Lessons ✅ Greatest Rewards What Are You Capable Of? What is your opportunity to grow? We hope to inpsie you in yoru journey. Stay humble. Stay

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23:01

Are You A Sales Hunter? | Ready to Crush Sales Calls?...

Dealer Talk With Jen Suzuki ·

2023/02/28

Your phone process can hold you back from selling cars. Not being prepared with effective questions will also prevent sales. Be sure you are updated and relevant right now! You don’t want to miss a deal! It’s happening in every dealership when there isn’t an updated game plan to handle todays headwinds. I like the📱phone because they are buyers! Have a game plan for when you do and do not have the car. I’ll share my mentality with you along with my sales techniques. SO, be ready to take a lot of

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17:04

🔥 Fire Sales Process 🔥 | Refresher Course On Selling...

Dealer Talk With Jen Suzuki ·

2023/02/22

🤔 What does it mean when people say focus on the basics of selling? There are some basics like building relationships, identifying client needs, pipeline management, closing deals, call planning, qualifying and so much more! In this episode I touch on some of these! I will help you consider important parts in your sales process right now. Be sure you are ready to sell when you show up! This chat will get you in the mood! 🥇 Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com |

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39:12

How Do Dealerships Win the Toughest Awards? It’s a...

Dealer Talk With Jen Suzuki ·

2023/02/15

Tim Kraemer has achieved BMW of North America's highest honor not once but 9 times...the Center of Excellence Award. Only given out to top 32 dealerships for delivering exceptional sales, service and customer experince. But, that's just one accolade, he's undeniably well-respected and you will see why in this interview! He was a former Senior Vice President and General Manager in Minnesota's most prestigious automotive group. He has gained so much experience since climbing his way to dealership

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40:17

Former CEO Opens Up About Leading One of USA’s...

Dealer Talk With Jen Suzuki ·

2023/02/08

A new year presents new opportunities to grow and prosper. Building a strong team is on the mind of so many right now as the auto industry pivots again. feeling inspired talking with Bill Carmichael, former CEO of Summit Automotive Partners who led 14 years in this role. He started as a vehicle salesperson and rose through every rank to become CEO. This casual chat will endorse leaders who are carefully growing their business, teams and self. Bill shares many lessons learned that are so

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16:40

A Dealership Leadership Talk on 2023 Initiatives |...

Dealer Talk With Jen Suzuki ·

2023/01/31

To all the dealership leaders out there! This one is for you! You likely have been thinking about getting your store to it's next level! So, here we go! I've got plenty of areas that will get you there in this episode. 🔥 All results-proven through time spent on each example given in my clients dealerships. Some things will need a bit of TLC this year! I share multiple areas that have been game-changers for my dealer clients. If you are rethinking onboarding, pay plans, mental health team member

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17:55

"The Service Bill Is Too High" 😱 Here's Some Options...

Dealer Talk With Jen Suzuki ·

2023/01/17

Service Managers your Advisor's def have options when your customer tries to push back when you hit 'em with the bill! In this episode, I break down all sorts of techniques that will get you thinking about your checklist when you are crossing off angles to... TRY AGAIN for the sale! 🏆 Having lots of techniques to handle all sorts of scenario's you are up against everyday is the way to rise and keep ongoing success in tact! You're welcome! 😜 Dealer Talk with Jen Suzuki Podcast

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37:24

🔥Dealership Manager Explains How He Saves 💰Money...

Dealer Talk With Jen Suzuki ·

2023/01/13

Hey Listeners! It's important to me to share new tech that I can get behind. AutoSled.com has grown significantly over the last 3 years and as soon as you use their app you will see why. It's cool. It's modern. It's revolutionary! They removed all the annoying barriors in transportation. In this episode you will hear from Marc Bortnick from Bob Bell Automotive in Maryland. He opens up about ihis experience using their product. He talks about his group's experience using Autosled from the very

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44:10

Dealership Advisors Open Up About Advanced Tech...

Dealer Talk With Jen Suzuki ·

2023/01/11

Meet Eric Painter and Brandi Counter, both highly experienced working in dealerships and with the tools dealers use to lock-in great client experiences, stay efficient, and improve ROI! Have you met Stella? She answers calls in seconds, answers questions, routes calls and even sets up service appointments! I have always been obsessed with service and sales calls so I had to share this amazing product! All my expert colleagues agree with me, this works! Callers never wait on hold!!! Your first

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35:53

📈Crucial Data to Maximize Vehicle Sales & Profits in...

Dealer Talk With Jen Suzuki ·

2023/01/04

With over 100 million shopper interactions per day being tracked, it’s easy to see what’s trending with online shoppers and vehicles listed. WIth all this data, you can see where the market is headed and quickly identify target areas that help dealers move to where the market is headed. The auto market is transitioning faster righ now then the last 25+ years! You know what this means...stay alert! Cars are more expensive. Trade values are declining. Interest rates are high. Margins are dropping

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14:32

🛠 Service Advisors - This Easy Sales Move Will...

Dealer Talk With Jen Suzuki ·

2023/01/02

I 👂listen to a ton of Service MPI sales 📞calls and in this episode I pinpoint an area on these calls that will pick you up more approvals! MPI sales calls can easily be an area to target to improve conversions. As you begin to focus on all aspects that can help you improve your goals, hit your numbers and pay you more - this will be a 🔥card to add to your deck! Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 |edealersolutions.com Check out our sponsors!

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12:05

🛠Service MPI - How You 👀View It Will Improve...

Dealer Talk With Jen Suzuki ·

2022/12/30

🛠The multi-point inspection is one way to boost 💰income levels this year! It’s certainly an opportunity to grow your book of business! This episode will get you dialed in! The MPI is often a requirement in every car dealership. It’s an important service that will include checking the fluids, vehicle efficiency, tire conditions, and a variety of other parts of your customers car. This report ensures your client is informed and aware of the status of their car and knowing if its safe and in good

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01:03:33

🏆Ali Reda Shares Blueprint on Being the Highest...

Dealer Talk With Jen Suzuki ·

2022/12/20

I am thrilled that Ali Reda, a humble guy, who sells a ton of cars consistently every month would block off time to visit with my Level Up Now class! It's December and the busiest month for most dealerships. But, Ali is determined to give back to all of us who will listen. He seems to have a bigger purpose in life than just selling cars - he cares deeply for people. And through relationships in his community, he has built an incredible business selling cars! Ali sells Chevy and Cadillac in

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23:43

Learn Effective Best Practices to Get Buyer...

Dealer Talk With Jen Suzuki ·

2022/12/12

I am always talking about video in my sales classes. Why? Because the data proves it out and it gets buyers engaged and resurrected when they ghost you. Salespeople are steady in asking me how to get people to respond more - well, video is def one way to do this! Video has a lot of success but why doesn’t everyone do it? My buddy at CoVideo suggests getting really good at only 3 video types. You can recycle these to start off! The important part is to just try doing this thang! I had

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21:40

Learn My Incoming Sales 📞Call Techniques with a Live...

Dealer Talk With Jen Suzuki ·

2022/12/05

Welome back Dealer Talk with Jen Suzuki Podcast Listeners! You may need to pause and play back this episode more than once! I'm packing in a whole lot for you to consider as you start to focus more on call opp's that crush! You can maximize income potential by with a call plan! Let's GOOOOO! I pause and play an actual role-play with a salesperson to serve up even more techniques than what you are using! As I always say, all sales teams must have the goal of learning new techniques and be ready to

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24:51

Top Performers Do This on Social Media and Outsell...

Dealer Talk With Jen Suzuki ·

2022/11/29

You know what ⏱it is! Are you ready to learn a way to generate your own leads, brand yourself and build a presence that attracts car buyers? I recently had a guest in my Level Up Now class (edealersolutions.com) to teach us how to leverage social media in car sales. He’s a friend and colleague, John McAdams, VP of Sales @ SOCIALDEALER.com | j.mcadams@socialdealer.com. The hundreds of dealerships that tuned in had so much interest, I decided to debrief the class in this episode! So, get ready to

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