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PODCAST

Insights Unlocked

What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minutes long

technology entrepreneurship

All Episodes

36:39

The three skills of successful product managers with...

Insights Unlocked ·

2021/11/29

This week on the Human Insight podcast, we interviewed Carlos Gonzalez de Villaumbrosia, Founder and CEO of Product School. Product School is the global leader in product management training with a community of over one million product professionals. Product School instructors are real-world Product Leaders working at top companies including Google, Facebook, Netflix, Airbnb, PayPal, Uber, and Amazon. In his interview with Janelle Estes, UserTesting's Chief Information Officer, Carlos

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43:59

Why great product teams adopt a continuous discovery...

Insights Unlocked ·

2021/11/15

This week on the Human Insight podcast, we interviewed Teresa Torres, author of Continuous Discovery Habits. Teresa teaches a structured and sustainable approach to continuous discovery that helps product teams infuse their daily product decisions with customer input. She’s coached hundreds of teams at companies of all sizes, from early-stage start-ups to global enterprises and has taught over 6,500 product people core discovery skills through the Product Talk Academy. In her interview with

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39:00

Developing continuous engagement with your customers...

Insights Unlocked ·

2021/11/08

This week on the Human Insight podcast, we interviewed Emily Carrion, VP of Marketing at Esper and veteran of the Seattle startup scene. In her interview with Janelle Estes, UserTesting’s Chief Insights Officer, Carrion discusses: Her observations on the progress being made in getting more women startup founders, board members, and senior leaders The marketing challenges she is addressing this quarter Why it’s important to hear directly from customers, in their own voices What startups should

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60:08

Identifying your best fit customer with April Dunford

Insights Unlocked ·

2021/11/01

This week on the Human Insight podcast, we interview April Dunford, a tech executive, board member, CEO and founder of Ambient Strategy, and author of Obv!ously Awesome: How to Nail Product Positioning so Customers Get It, Buy It, Love It. In her interview with Janelle Estes, UserTesting’s Chief Insights Officer, Dunford discusses: Is positioning just for startups How has the pandemic changed the role of positioning How our biases inhibit our positioning efforts Who should be involved in

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40:36

Season Two insights and takeaways

Insights Unlocked ·

2021/06/14

In this episode, Andy and Janelle recap highlights from Season 2 of the Human Insights Podcast, as well as offer a sneak peak at what’s in store for season three, which kicks off in September.

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40:28

What does it mean to be customer obsessed? A...

Insights Unlocked ·

2021/06/07

Catherine Richards said one way Tesco Bank builds a CX culture is through positive disruption. “And what I mean by that is, as leaders, you need to know when to make a call to positively disrupt how you're working,” said Richards, who is head of design at Tesco Bank. An example was introducing Customer Wednesdays, a day dedicated in the week to spending time with the bank’s customers. They started that four years ago, bringing in customers to get feedback early in the design process. That’s

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48:16

How to become a great product manager with the...

Insights Unlocked ·

2021/05/24

Christian Idiodi has led or consulted on nearly 200 successful product launches for a range of companies from startups to big banks. So, you’d think he always wanted a career in product management, right? “Actually, I wanted to be a doctor,” said the partner at Silicon Valley Product Group, a global product consulting firm. “I wanted to solve hard problems like cancer or HIV. That was always what I had dreamed and aspired to be.” Idiodi joined the Human Insight Podcast to discuss what makes a great

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42:36

Reinventing how we work: a roundtable discussion with...

Insights Unlocked ·

2021/05/17

As Jim Kalbach likes to say, work is not an office, it is what we accomplish together. As many companies are now planning if and when their employees return to offices, the questions of what work is and how we accomplish it are top of mind. This week’s Human Insight Podcast dives into the topic in a roundtable discussion with Mariano Suarez-Battan, co-founder and CEO at MURAL; Kalbach, Chief Evangelist at MURAL; Andy MacMillan, CEO at UserTesting, and Janelle Estes, Chief Insights Officer at

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46:19

Building strong design teams that scale: a...

Insights Unlocked ·

2021/05/10

How do you build a customer-focused design team that scales? Susan Rice has done it three times. She’s the Vice President of UX at Workiva, a global SaaS reporting compliance platform that enables the use of connected data and automation for reporting across finance, accounting, risk, and compliance. In her Human Insight Podcast interview with Janelle Estes, UserTesting’s Chief Insights Officer, Rice discusses: Building a customer-focused team Her favorite UX design KPI UX design differences

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42:23

Retail trends that will outlast the pandemic with...

Insights Unlocked ·

2021/05/03

The pandemic has changed so much about retail, but some retail trends will outlast the pandemic, such as providing a personalized experience, says Sean McKee, the former Director of eCommerce and CX at UK footwear retailer, Schuh. In his Human Insight Podcast interview with Janelle Estes, UserTesting’s Chief Insights Officer, McKee discusses: His 25-year career at Schuh from storeroom to boardroom The biggest changes to retail and ecommerce over that time Keeping a customer focus in a sea of

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51:39

Creating a framework for customer listening with Dan...

Insights Unlocked ·

2021/04/26

Dan Storms, CookUnity’s Chief Product Officer, said adding steps to their sign up process had a positive result on the business. It was a counterintuitive action from a design perspective. Usually, you want to eliminate steps. But listening to their best, most raving fans, yielded insights that a few added questions initially would result in an even better experience for customers. And it was great for CookUnity, too. They saw a 50% increase in conversions. The three-year-old startup is a

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47:18

Speaking the language of execs: it's not about CX

Insights Unlocked ·

2021/04/19

Are you speaking the language of your executives? If you’ve been sending them a doc to explain your latest great idea, you’re not. Because they speak in the language of spreadsheets. In Episode 12 of the Human Insight #podcast, @Tamara Adlin discusses the importance of understanding your audience, especially when your audience are your executives. In this episode, you'll learn: Her seminal book, The Essential Persona Lifecycle: Your Guide to Building and Using Personas Her magic trick to

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46:31

How video evokes empathy: insights from a former...

Insights Unlocked ·

2021/04/12

When John S. Couch started at Hulu as Vice President of UX and Design in January 2016, one of the first things he wanted to do was produce a vision video. Design is a lot like the parable of the elephant and the blind men, said Couch, author of The Art of Creative Rebellion. In the story, the blind men have never come across an elephant before so each man feels and describes only one part of the elephant, like its trunk or tail—unable to describe the elephant in its entirety “They're all correct,

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33:28

Accelerating edtech: A conversation about supporting...

Insights Unlocked ·

2021/04/05

Edtech is booming. In this episode of the Human Insight podcast, we interview Raina Mehta who is vice president and head of product and UX at Kaplan. In her interview with Janelle Estes, UserTesting’s Chief Insights Officer, Raina shares how Kaplan is accelerating edtech and the challenges they–and all edtech–have to address to engage with today’s online learners.

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1:34

Season Two coming soon

Insights Unlocked ·

2021/04/02

In this season of the Human Insight podcast, Andy MacMillan and Janelle Estes will be talking with some incredible experts and thought leaders who believe in, value, and invest in human insight to get a holistic understanding of their customers. That includes Raina Mehta, head of Product and UX at Kaplan; John Couch, author of The Art of Creative Rebellion, and Dan Storms, Chief Product Officer at CookUnity, and many others. On the show, we’ll shed light on trends; explore how we can learn and get

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38:41

Innovation & UX in the public sector with MIT Media...

Insights Unlocked ·

2020/11/30

Stephanie Nguyen, Research Scientist, MIT Media Lab and Nick Sinai, Senior Advisor, Insight Partners and Adjunct Faculty, Harvard Kennedy School join UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes.

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45:04

UX in a B2B world with Kate Lawrence from Akamai...

Insights Unlocked ·

2020/11/16

Kate Lawrence, Senior Director, User Experience at Akamai Technologies, joins UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, to discuss user experience in B2B.

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31:20

The parallels between UX/CX and employee experience

Insights Unlocked ·

2020/11/02

UserTesting's Chief Insights Officer, Janelle Estes, and Head of UX Research at Humu, Marieke McCloskey, discuss the parallels between UX/CX and employee experience.

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34:17

Harnessing customer emotion to create meaningful...

Insights Unlocked ·

2020/10/19

UX leader Paul Stonick joins UserTesting's CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, to discuss harnessing customer emotion to create meaningful experiences.

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39:16

Building a customer-centric culture at Rothy's

Insights Unlocked ·

2020/10/06

Rothy's Product Designer, Gina DeMatteo, joins UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, to discuss taking a proactive approach to understanding and addressing customer needs and building a customer-centric culture.

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224 results

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