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PODCAST

Insights Unlocked

What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minutes long

technology entrepreneurship

All Episodes

38:23

Your UI might already be obsolete as AI reshapes...

Insights Unlocked ·

2026/04/06

Episode web page: https://bit.ly/4sPOsRjEpisode summary In this episode of Insights Unlocked, Nathan Isaacs is joined by Mike Mace and Michael Domanic to explore how AI is fundamentally reshaping customer experience, user journeys, and digital strategy. From the rise of conversational interfaces to the emergence of agentic AI, they unpack why traditional UX patterns and marketing funnels are quickly becoming obsolete—and what teams need to do instead. Mike and Michael break down two major

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45:45

The truth about UX research for AI (it’s not just...

Insights Unlocked ·

2026/03/30

Episode web page: https://bit.ly/47II2LlEpisode summary: In this episode of Insights Unlocked, host Lija Hogan sits down with Priyanka Kuvalekar, senior UX researcher at Microsoft, to explore how AI is reshaping user experience research and what it takes to build trustworthy, human-centered AI products. Priyanka shares her journey from architecture to UX research and offers a behind-the-scenes look at how she evaluates AI experiences—moving beyond usability to focus on trust, emotional

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52:28

How great product teams use customer insights...

Insights Unlocked ·

2026/03/23

Episode web page: https://bit.ly/4bC3uCy Episode summary:In this episode of Insights Unlocked, host Mike McDowell sits down with Jeff Lash, VP of Product Management at Insperity, to explore how product leaders can turn customer insight into smarter decisions and better outcomes. Drawing on decades of experience across UX, product management, and consulting, Jeff shares practical advice on balancing voice of the customer with business strategy, avoiding common roadmap pitfalls, and building

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29:13

Measuring the ROI of Customer Insights

Insights Unlocked ·

2026/03/16

Episode web page: https://bit.ly/4rZmjXjEpisode summary: In this episode of Insights Unlocked, Nathan Isaacs sits down with Dave Kerry Davies, UserTesting’s Global Value Engineering Director, to tackle one of the most persistent challenges facing research and insights teams: proving ROI. Drawing on conversations with more than 500 organizations, Dave shares a surprising pattern—most teams don’t struggle with complex financial modeling; they simply fail to measure ROI at all. The result? A “PR

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41:14

Designing for frontline workers in a digital world...

Insights Unlocked ·

2026/03/09

Episode web page: https://bit.ly/4baZCZ9 Episode summary In this episode of Insights Unlocked, host Blair Fraser sits down with Andrew Ackermann, VP of Product Design at Samsara, to explore what it really takes to design technology for frontline workers—the people powering the physical economy. Andrew shares how his early exposure to design shaped his career, and why he was drawn to building AI-powered tools for industries like transportation, logistics, and field operations. From ride-alongs

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46:08

Speed is no longer the constraint in product...

Insights Unlocked ·

2026/03/02

Episode web page: https://bit.ly/4sg3a3kEpisode summary: In this episode of Insights Unlocked, Jason Giles sits down with Andrew Hogan, who leads insights at Figma, to explore what the future of design looks like as AI reshapes product development. Drawing from Figma’s State of Design 2026 report and recent hiring research, Andrew shares why more people than ever are participating in design—and what that means for craft, quality, and leadership. With 60% of new Figma files created by

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44:10

How staff designers can lead without being managers...

Insights Unlocked ·

2026/02/23

Episode web page: https://bit.ly/4tH0nSlLeading without the title: The real power of the staff designer What does it take to grow your impact as a designer—without becoming a manager? In this episode of Insights Unlocked, host Jason Giles sits down with Catt Small, staff product designer, game maker, and author of The Staff Designer, to unpack the evolving role of senior individual contributors in design organizations. Catt shares her unconventional journey from creating digital dress-up dolls

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41:49

How TruStage's design team operationalized UX research

Insights Unlocked ·

2026/02/16

Episode web page: https://bit.ly/4k9H4fTEpisode summary: In this episode of Insights Unlocked, design and research leaders from TruStage share how they transformed UX research from an inconsistent, ad-hoc effort into a scalable, trusted practice embedded directly within their design team. Through a creative “cookbook” framework, the team built shared standards, accelerated time to insights, and increased stakeholder confidence—without sacrificing flexibility or creativity. What you’ll learn

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23:07

From doing research to leading it: how UX research...

Insights Unlocked ·

2026/02/09

Episode web page: https://bit.ly/4knVwkMEpisode summary: What does it really take to move from doing UX research to leading it? In this episode of Insights Unlocked, host Amrit Bhachu sits down with Emmanuelle Savarit, a global UX research leader, author, and podcast host, to unpack what research leadership looks like in today’s fast-moving, AI-driven organizations. Drawing on more than two decades of experience across academia, consulting, government, and enterprise, Emmanuelle shares her

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41:39

How to rethink creative productivity without burning...

Insights Unlocked ·

2026/02/02

Episode web page: https://bit.ly/4k9H4fTEpisode summary: In this episode of Insights Unlocked, Nathan Isaacs chats with Natalie Nixon, creativity strategist, author, and CEO of Figure 8 Thinking, about her transformative framework for redefining productivity in the modern workplace. Drawing from her latest book, Move, Think, Rest, Natalie shares how integrating movement, reflection, and rest into your day-to-day work can unlock creativity, boost innovation, and lead to measurable business

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44:57

Powering smarter research: what the UserTesting...

Insights Unlocked ·

2026/01/26

Episode web page: https://bit.ly/3LR63bdEpisode summary: In this special episode, guest host Kate Towsey—ResearchOps thought leader and founder of the Cha-Cha Club—sits down with Baran Erkel, Chief Strategy Officer at UserTesting, and Basel Fakhoury, CEO and co-founder of User Interviews, to unpack the recent acquisition of User Interviews by UserTesting. Together, they dive into the strategy, vision, and community impact behind the merger, addressing head-on the questions and emotions stirred

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21:04

How digital banking trends in 2026 are bringing...

Insights Unlocked ·

2026/01/19

Episode web page: Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs sits down with Amy Wigdahl, principal solution marketing manager at UserTesting, to discuss the trends transforming the banking and fintech landscape as we approach 2026. Amy shares how financial institutions are moving beyond basic digital convenience to create more empathetic, personalized experiences powered by AI and customer insight. Key themes and takeaways: AI-driven personalization with a

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39:54

From novelty to necessity: Smarter AI strategies for...

Insights Unlocked ·

2026/01/12

Episode web page: https://bit.ly/3Ys2J9dEpisode description: In this episode of Insights Unlocked, Phillip Jackson, CEO and co-founder of Future Commerce, joins the show to explore how commerce is fundamentally shaped by culture, not just technology. Phillip dives into how leading brands use AI in retail to enhance customer experiences quietly and authentically, why friction in the customer journey isn’t always a bad thing, and how brands can stand out in a sea of sameness. Key themes and

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46:26

2026 trends in CX and UX research with Lija Hogan and...

Insights Unlocked ·

2026/01/05

Episode web page: https://bit.ly/4jpvb55 Episode description: In this episode of Insights Unlocked, I flip the mic on two of the podcast’s regular co-hosts: Lija Hogan and Amrit Bhachu, both Principals of Experience Research Strategy here at UserTesting. Together, they dive into the evolving conversations they’re having with customers as we head into 2026. From the rise of AI to the expanding role of UX researchers, Lija and Amrit unpack what’s keeping experience teams up at night—and what’s

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20:04

The future of customer insights starts in 2026

Insights Unlocked ·

2025/12/29

Episode web page: https://bit.ly/3MWTjzQEpisode description: In this forward-looking episode of Insights Unlocked, Mike McDowell returns to the mic to share what’s ahead for UserTesting in 2026—and it’s all about speed, scale, and smarter insights. Mike and host Nathan Isaacs dive into the latest developments in AI-powered research, from automated test creation and participant feedback to enhanced report generation and seamless integrations with tools like Figma. As always, Mike brings a ton of

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13:06

Why the evolving role of designers changes everything...

Insights Unlocked ·

2025/12/22

Episode page: https://bit.ly/3KT962aAs we head into 2026, design is no longer just about aesthetics—it’s about strategy, collaboration, and customer empathy. In this episode of Insights Unlocked, Nathan Isaacs sits down with Lacey Fabrizio, Principal Solution Marketing Manager at UserTesting, to discuss the major shifts happening in the design and product space. Lacey shares three key trends reshaping the field: Designers are moving upstream and playing a more strategic role in defining

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47:34

Why AI in user research isn’t replacing real people...

Insights Unlocked ·

2025/12/15

Episode web page: https://bit.ly/3KUDMzVEpisode description: In this episode of Insights Unlocked, host Amrit Bhachu sits down with Mario Callegaro, founder of Callegaro Research and a leading expert in survey methodology and AI-augmented research. Mario brings a wealth of experience from his 15 years at Google and shares practical, thoughtful guidance on how to responsibly integrate AI tools into UX, market, and survey research workflows. From the evolving role of the researcher to the risks

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20:17

Design for AI or disappear with UserTesting's Mike Mace

Insights Unlocked ·

2025/12/08

Episode web page: https://bit.ly/4rA1kKWEpisode summary: In this episode of Insights Unlocked, host Nathan Isaacs sits down with Mike Mace, Executive Business Strategist at UserTesting, to explore a major shift already underway in the tech landscape: the rise of AI-powered conversational interfaces. Drawing from decades of industry experience, Mike warns that this is not a distant future trend—it's happening now, and it’s reshaping how companies must approach user experience, product design,

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39:34

Redefining a beloved brand: What Zoom’s...

Insights Unlocked ·

2025/12/01

Episode page: https://bit.ly/44hNGCc Episode description: In this episode of Insights Unlocked, Zoom CMO Kim Storin joins host Johann Wrede for a candid conversation about the realities of leading through transformation. Kim shares why change is harder than most leaders admit and how Zoom is evolving from a company known for meetings to a full multi-product collaboration platform. She also breaks down new Zoom + Deloitte research uncovering surprising gaps in how organizations measure

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51:51

Innovation-ish: Practical tools for everyday innovators

Insights Unlocked ·

2025/11/24

Episode web page: https://bit.ly/49ucDxKEpisode summary: In this episode of Insights Unlocked, UserTesting’s VP of Design Jason Giles sits down with Tessa Forshaw and Rich Braden—co-authors of Innovation-ish and longtime instructors of design thinking at Harvard and Stanford—to explore what truly drives innovation and why most people hesitate to participate in it. Tessa and Rich break down the science behind “innovation hesitation,” share tools for unlocking creativity, and explain how empathy,

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224 results

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