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PODCAST

Hospitality Daily Podcast

Josiah Mackenzie

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

business places & travel

All Episodes

10:02

Empathy Is a Strategy: How Nah-Dja Tien Builds...

Hospitality Daily Podcast ·

2025/06/10

In this episode, Nah-Dja Tien tells our guest experience host Danica Smith about the power of empathy. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on

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8:47

From Launch to #1 on TripAdvisor: How We Designed...

Hospitality Daily Podcast ·

2025/06/09

In this episode, Nah-Dja Tien tells our guest experience host Danica Smith how he built what because the #1-rated hotel in Prague. Also see: Curiosity as a Compass: How Nah-Dja Tien Built an Award-Winning Hospitality CareerDanica's firm, MorningStar GX A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your

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16:28

Curiosity as a Compass: How Nah-Dja Tien Built an...

Hospitality Daily Podcast ·

2025/06/09

In this episode, Nah-Dja Tien tells his story to our guest experience correspondent, Danica Smith. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on

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65:01

Hospitality Beyond Hotels: Redefining the Future of...

Hospitality Daily Podcast ·

2025/06/07

In this episode, Jan Garde, founder and chairman of THE EMBASSIES, discusses with our innovation correspondent Matthias Huettebraeuker the opportunity to apply hospitality concepts beyond hotels - and much, much more. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free

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4:49

Great Hospitality is Simple but Powerful and...

Hospitality Daily Podcast ·

2025/06/06

In this episode, Josiah Mackenzie shares a lesson from his experience at the Magnolia Hotel Denver.Also see:The Innkeeper Mindset - Tom Luersen, CoralTree HospitalityBalancing Fun with Attention to Detail: What I Learned from Steve Bartolin at The Broadmoor - Tom Luersen, CoralTree Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights

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6:50

Why AI in Hospitality is Still Stuck in First Gear...

Hospitality Daily Podcast ·

2025/06/06

In this episode, Josiah Mackenzie shares ideas from his panel discussion at the 2025 NYU International Hotel Investment Forum. Also see:Think Like An Owner, Act Like A GM - Josiah MackenzieMy AI Research Results: 87% of Hospitality Pros Already Use AI (Here's How) - Josiah MackenzieLess Ringing, More Hospitality: AI-Powered PBX To Give Our Teams More Time for Guests - Steven Marais, Noble House Hotels & ResortsWhy Real-Time Operations Will Define Success in Hospitality - Josiah Mackenzie

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8:28

Expanding the Pie: Why Hospitality Profits Come from...

Hospitality Daily Podcast ·

2025/06/05

In this episode, Josiah Mackenzie shares ideas from his panel discussion at the 2025 NYU International Hotel Investment Forum. Also see:The Money Behind the Magic: A Different Take on Hospitality - Josiah MackenzieThink Like An Owner, Act Like A GM - Josiah MackenzieHospitality Is The Place To Be Now, And For The Future (My Thoughts from NYU IHIF) - Josiah Mackenzie A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments,

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9:02

Think Like An Owner, Act Like A GM - Josiah Mackenzie

Hospitality Daily Podcast ·

2025/06/04

In this episode, Josiah Mackenzie shares ideas from his panel discussion at the 2025 NYU International Hotel Investment Forum. Also see:The Money Behind the Magic: A Different Take on Hospitality - Josiah MackenzieTariffs, Unfolding Travel Trends, and San Francisco’s Comeback - Zach Demuth, JLLHospitality’s Early Warning Signs: What the Data Reveals About the Economy Ahead - Jamie Lane, AirDNA A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here

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10:16

Hospitality Is The Place To Be Now, And For The...

Hospitality Daily Podcast ·

2025/06/03

In this episode, Josiah Mackenzie shares insights from the 2025 NYU International Hospitality Investment Forum held in New York. Josiah discusses the conference's theme, "Engagement Drives Returns," and highlights the importance of active participation in the hospitality industry. He delves into consumer spending patterns, the impact of AI on jobs, and the resilience of the hospitality sector. A few more resources: If you're new to Hospitality Daily, start here. You can send

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26:26

The Hotel Owner Who Became a Flight Attendant: Life,...

Hospitality Daily Podcast ·

2025/06/03

Hotel owner, leadership coach, and now flight attendant — Rachel Vandenberg returns to the show in a candid conversation with hertelier co-founder and Hospitality Daily career correspondent, Nancy Mendelson. They dive into what it really means to lead with empathy, why great service starts with your team, and how Rachel uses a coach approach to build stronger hospitality cultures. Plus, Rachel shares what inspired her to chase a lifelong dream: 30,000 feet in the air. A few more resources: If

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62:09

How Hospitality Leaders Are Made: Dr. Lalia Rach on...

Hospitality Daily Podcast ·

2025/06/02

In this episode, hertelier co-founder Nancy Mendelson interviews Dr. Lalia Rach about life and leadership in hospitality.Also see: From Bussing Tables to Commanding Boardrooms: Dr. Lalia Rach Shares What’s On Her Extraordinary Mind (on hertelier)Managing the Book on YOU!: Rewriting your leadership story (Dr. Rach's book) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get

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28:25

From Burnout to Breakthrough: Chef Douglas Keane’s...

Hospitality Daily Podcast ·

2025/06/01

Michelin-starred, James Beard award–winning chef Douglas Keane closed his wildly successful restaurant at the peak of its fame, burned out by an industry he felt was broken. A decade later, he returned with Cyrus 2.0, a completely re-engineered dining journey that now pays every employee $75,000, runs a four-day workweek, and delivers higher margins than most fine-dining peers. Harvard Business School made it a case study about it, and here in this episode, he explains exactly how he did

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21:36

Hospitality as a Catalyst: Revitalizing Cities with...

Hospitality Daily Podcast ·

2025/05/31

In this episode, Walter Isenberg, co-founder and CEO of Sage Hospitality Group, shares what he's learned about urban renewal and revitalization. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube,

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7:26

Crafting Places Guests Remember: Inside Sage Studio’s...

Hospitality Daily Podcast ·

2025/05/30

In this episode, Walter Isenberg, co-founder and CEO of Sage Hospitality Group, shares the story behind the story: how Sage Studio brings hospitality to life. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on

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9:43

The Dana Crawford Playbook: How Risk, Storytelling,...

Hospitality Daily Podcast ·

2025/05/29

In this episode, Walter Isenberg, co-founder and CEO of Sage Hospitality Group, shares what he learned from Denver architectural conservation developer and preservationist Dana Crawford. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and

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4:33

Your Reporting Is Killing Profitability (Here’s How...

Hospitality Daily Podcast ·

2025/05/28

In this special sponsored episode, Lindsey Goedeker from Actabl shares how ProfitSword and ProfitOwner can give you the power to profit.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and

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7:51

How Sage Hospitality Enriches Lives Through Culture -...

Hospitality Daily Podcast ·

2025/05/28

In this episode of Hospitality Daily, Josiah Mackenzie interviews Walter Isenberg, Founder and CEO of Sage Hospitality Group. The discussion centers on building a people-first culture within the hospitality industry. Walter shares how Sage Hospitality's purpose of "enriching lives one experience at a time" is implemented across all levels of the organization, from housekeepers to executives. Key themes include the importance of investing in culture, leadership, and creating an

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9:45

The Letter That Turned a Young Dishwasher into a...

Hospitality Daily Podcast ·

2025/05/27

In this episode, Walter Isenberg, Founder and CEO of Sage Hospitality Group, shares his journey from a 14-year-old dishwasher to a hospitality leader, highlighting the importance of mentorship and paying it forward. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free

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16:36

Designing Soulful Stays: How Emotion is Shaping...

Hospitality Daily Podcast ·

2025/05/26

In this episode, Danica Smith, founder of Morningstar GX and our guest experience correspondent, interviews Billy Skelli-Cohen, CEO of Beaumier, about opportunities for providing "soulful hospitality" today.Recommended next episode: Strategy Meets Soul: Leading with Both Sides of the Brain A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable

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15:29

Rethinking the Guest Journey: Empowered, Flexible,...

Hospitality Daily Podcast ·

2025/05/25

In this episode, Danica Smith, founder of Morningstar GX and our guest experience correspondent, interviews Billy Skelli-Cohen, CEO of Beaumier, about opportunities in guest experience today.Recommended next episode: Strategy Meets Soul: Leading with Both Sides of the Brain A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode

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1,161 results

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