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PODCAST

Retail Remix

Retail TouchPoints

The rules of retail are constantly changing. Today, we"re in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry"s leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners,

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All Episodes

34:29

Can Brands Close the Relevance Gap?

Retail Remix ·

2022/02/28

Consumers know how to judge the quality of marketing messages. In their mind, that quality has a direct connection to the quality of the brand and the quality of products. However, only 23% of consumers truly believe that retailers understand their wants and needs. Can brands rise to the occasion and close this relevance gap? Michael Osborne, President of Wunderkind, thinks so. His company has worked with brands like Macy’s, Kendra Scott and UNIQLO in their quest to create more

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31:02

Agile Stores Need Data-Driven Managers

Retail Remix ·

2022/02/21

Agile has come to the forefront as the new key to store experience success. But agile can’t become a reality without timely, actionable data. That’s why Julian Mills, CEO of Quorso, believes that, now more than ever, retailers need to focus more on manager empowerment. More specifically, he believes they should focus on providing store and district managers with real-time data that can help them take meaningful action. In this episode of Retail Remix, Julian shares his thoughts on how

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33:08

How Yahoo is Helping Brands Drive Omni Engagement

Retail Remix ·

2022/02/14

Iván Markman has a rich history in the B2B media landscape, and now he’s helping Yahoo shape its solutions for its business clients — especially brands and retailers. During this episode of Retail Remix, he outlines how the Yahoo business is evolving its solutions and experiences to align with new consumer behaviors. He then digs into new opportunities for brands and retailers to activate and engage consumers through new, highly personalized tactics, such as: Augmented reality; Zero- and

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41:57

Virtual Showrooms, the Metaverse and New Shopper...

Retail Remix ·

2022/02/07

Companies like Obsess are revolutionizing the ecommerce experience. Brands and retailers that partner with the company have the power to throw away the traditional site “template” and launch creative and immersive virtual experiences. At the same time, we’re seeing gaming become a new frontier of user engagement and the metaverse become a new source of “real estate.” Obsess Founder and CEO Neha Singh believes there’s opportunity in both digital worlds, and it’s up to brands to test, learn

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36:48

Taking Try-On Experiences Beyond the Fitting Room

Retail Remix ·

2022/01/31

The surge in ecommerce sales may look good for retailers. But below the surface, brands now have to grapple with rising return rates that lead to significant costs and material waste. What’s the primary reason most consumers return their purchases? Fit, of course. But companies like MySize are bringing the try-on experience beyond the fitting room and into digital commerce. The company’s founder and CEO, Ronen Luzon, sits down with us to discuss: Why fit is still such an issue for

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37:38

NRF Special: Inside the Big Show

Retail Remix ·

2022/01/24

The National Retail Federation Big Show is, well, a big show for many in the industry...including Retail TouchPoints. Every year, our team is ready to hit the New York City pavement and dig into the trends and topics that are driving the industry forward. Although the crowd was a little lighter this year and the exhibit hall was a little emptier, the RTP editorial team wasn’t short on rich insights and takeaways. During this special episode, Adam Blair, Nicole Silberstein and Bryan Wassel

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42:36

Influencer Marketing and the Evolution of Social...

Retail Remix ·

2022/01/17

“How do you define social commerce?” The answer may be different depending on who you ask. But Alessandro Bogliari, Co-Founder and CEO of The Influencer Marketing Factory firmly believes that social commerce should be defined as sales that can be completed within social platforms. Platforms like Instagram and TikTok are rolling out more social commerce capabilities, which is creating significant opportunities for influencers and the brands they partner with. On Retail Remix, Bogliari

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30:22

How Wine Enthusiast is Bridging the Gap Between...

Retail Remix ·

2022/01/10

Over the past 40+ years, Wine Enthusiast has acquired a strong advantage: in addition to its commerce business, it has an incredible media portfolio. But looking forward, Erika Strum Silberstein and her sister, Jacqueline Strum, are working together to bridge the gap between their content and commerce to create a more fluid “wine journey.” More brands and retailers are trying to integrate powerful content into their customer experiences, and Erika has some great perspectives to help guide

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52:40

The Age of the Empowered Associate

Retail Remix ·

2022/01/03

What does it take to create a base of passionate and engaged associates? This is a top-of-mind question for retailers of all sizes and across categories. That is why in this episode of Retail Remix, we have a panel of experts who want to provide answers and guidance for brands as they set their sights on 2022 goals. We get to the heart of the issues that matter most to today’s employees, including training and enablement, tech empowerment, and even company culture, wage issues and

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40:25

Data Privacy, Retail Media and the Personalized Store

Retail Remix ·

2021/12/20

Accelerated digital behaviors are accelerating the need for more immersive, data-driven customer experiences. That is why 84.51° and Kroger Precision Marketing are focusing on building, and perfecting, the retail media model for its brand and advertising partners. But how can brands create highly immersive omnichannel experiences while also being mindful of new privacy guidelines and consumer safety concerns? On Retail Remix, Milen Mahadevan, President of 84.51°, and Cara Pratt, Senior

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32:46

Embracing the Frugal Consumer

Retail Remix ·

2021/12/13

Discount Bandit is a marketplace with one goal: to give consumers access to the best deals on products. But there’s a catch: the listings are “blind,” which means consumers don’t know which retailers are providing these items. With this unique model, Steven Hong, Discount Bandit’s CEO, has learned a lot about the behaviors and preferences of consumers, especially when they’re in a marketplace environment. During this episode, he reveals what he’s discovered over the years, including:

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21:47

Is Cyber Weekend Dead?

Retail Remix ·

2021/12/06

You may have seen headlines that ask a similar question: is Cyber Weekend dead? Taylor Schreiner, Director of Adobe Digital Insights, doesn’t think this reflects the entire story around holiday shopping trends and behaviors. In this episode of Retail Remix, Taylor gets into the key findings from Black Friday to Cyber Monday, as well as how they were influenced by broader market trends and challenges. Listen in to hear: How supply chain challenges impact when and how consumers shop; New

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33:30

What Gives The Home Depot its Competitive Edge?

Retail Remix ·

2021/11/22

Jim Inglis has a 60+ year career in retail including a long tenure at The Home Depot. With his book Breakthrough Retailing: How a Bleeding Orange Culture Can Change Everything, he reflects on his time with the home improvement retailer and, most of all, what other brands can learn from the company’s rise, stagnation and rebirth. During this week’s Retail Remix, Jim shares lessons from the retail trenches, including how to: Create a differentiated brand from the ground up; Design a culture

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21:55

How Rebag Built the Ultimate Client Loyalty Loop

Retail Remix ·

2021/11/15

Rebag sits perfectly at the intersection of sustainability and luxury. Consumers are becoming more mindful of the products they purchase and how they get to their doorsteps, but at the same time, they also have a hunger for higher quality products that last a long time. Rebag is capitalizing on these behaviors by creating an ongoing cycle of engagement that encourages clients to purchase and resell merchandise continuously. During this week’s episode, Alicia Esposito takes a look inside

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37:57

Inside the Fernish Growth Engine

Retail Remix ·

2021/11/08

As an executive, Kristin Smith is always focused on finding “wide open spaces.” She believes these spaces or gaps highlight real customer needs and present new opportunities for businesses to differentiate and grow. And she found a lot of these opportunities in Fernish, which ultimately inspired her to invest in, advise and join the company as President and Chief Operating Officer. After seeing a significant spike in demand during the pandemic, Kristin and the rest of the team are focused

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36:48

Inside 100.co’s Brand-Building Machine

Retail Remix ·

2021/11/01

To create a new product and brand that can compete in the ever-growing ecommerce world, you need an incredible amount of insight. With its proprietary CLAIRE™ intelligence platform, 100.co has the power to map connections between unrelated data to identify which opportunities will drive the most value. How can other brands and retailers reap similar benefits? With this week’s Retail Remix, hear how 100.co is using data and powerful analytical capabilities to shape a new era of brand

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22:21

Model No. Helps Manufacturing Go Green

Retail Remix ·

2021/10/25

Model No. has one key goal: to minimize waste in the home and commercial furniture space. To accomplish this mission, the company has had to focus on building trust and credibility through its customer experience. During this week’s Retail Remix, Phillip Raub, the CEO of Model No., reveals the brand’s key investments across manufacturing, fulfillment and digital marketing and engagement. Listen to get Phillip’s perspectives on: How furniture brands can close the knowledge gap using

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40:36

How Your Loyalty Program Can Unlock First- and...

Retail Remix ·

2021/10/18

The elimination of cookies is going to make it essentially impossible for retailers to get the third-party data they need to fuel their personalization initiatives. But with the right methods, your loyalty program can save the day! During this episode of Retail Remix, Alicia Esposito sits down with Rob Garf and Natasha Janic of Salesforce to discuss all of the major shifts happening in the marketing space, including Apple’s changing privacy guidelines and Google’s removal of third-party

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40:23

The New Art and Science of Pricing

Retail Remix ·

2021/10/11

If you can distill retail down to a single principle, it’s “supply versus demand.” And pricing is a key way to influence this demand and, most of all, consumer perception of your brand. But now more than ever, there are so many factors that are disrupting retailers’ pricing strategies, including new competitors, new channels and new economic issues, such as inflation. How can brands and retailers effectively balance them all and still make the best decisions for their business — and their

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21:25

What Does It Mean to Be an Inclusive Brand?

Retail Remix ·

2021/10/04

Over the course of the pandemic, consumers’ buying needs completely changed. Some consumers switched suits for athleisure, while others focused less on a full face of makeup and more on clean skincare. These behaviors are still evolving as the state of the world continues to change. That means the spotlight is on planners and Liza Amlani believes that’s a good thing. During this week’s Retail Remix, we dig into how demographic and psychographic shifts are driving a new era of product

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