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PODCAST

UC Today

News and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today"s

technology

All Episodes

33:50

Let's Talk Collaboration with Craig Durr - Creating...

UC Today ·

2024/08/05

Watch on YouTube.Mark Coxon, Director of Business Development for AVISPL, discusses the concept of experiential design and the importance of focusing on impact outcomes and workflows before technology and facilities. He emphasizes the need to create experiences that allow people to communicate and collaborate effectively.Coxon shares examples of projects where he helped customers change their frame of thinking about their relationship with technology and design spaces that facilitate desired ...

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10:13

Exploring the Possibilities and Challenges of...

UC Today ·

2024/08/05

UC Today's Susie Harrison hosts Mark Herbert from Dstny for Service Providers.In this episode, we uncover:Common challenges for providers looking to use Microsoft Teams callingWhy Teams calling is relatively underusedThe opportunities Teams calling unlocks for providers and customersOptions outside of Teams

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12:25

Scaling Microsoft Teams Rooms for Learning Spaces...

UC Today ·

2024/08/01

UC Today's Susie Harrison hosts Vic Bhagat, Principal, Alliances & Ecosystem, Q-SYS and Kyle Spiess, Principal Lead Product Manager of Microsoft Teams Rooms at Microsoft.In this episode, we uncover:What high-impact spaces are and trends / growth in their marketThe key challenges and considerations in high-impact spacesHow those challenges can be mitigated with technologies like Q-SYS Vision SuiteFuture features coming for Microsoft Teams Rooms

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14:37

Revolutionise Compliance with Regulatory-Grade AI...

UC Today ·

2024/07/31

UC Today's Kieran Devlin speaks to Brandon Carl, EVP of Product Strategy at Smarsh, and Theo Hill, Senior Director of Product Management at Smarsh.In this session, we discuss the following:How Smarsh helps customers innovate while remaining compliant with AIWhat compliance agility means for enterprisesWhat makes Smarsh's AI capabilities stand out

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10:46

Navigating Migration: How to Make Your Transition a...

UC Today ·

2024/07/31

UC Today's Senior Content Editor Susie Harrison hosts Layne Hoo, CEO of Variphy, to discuss the transition from on-premise to cloud.In this video, we cover:The trends and challenges in on-premise vs. cloudThe signs that your enterprise is ready to migrateConsiderations in managing migrationHow Variphy can help ease your migration journey

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15:22

CEO Chat: Is UC Dead? 8x8 CEO Says No!

UC Today ·

2024/07/30

In this insightful UC Today video, Dave Michels of TalkingPointz sits down with Samuel Wilson, CEO of 8x8, to delve into the rapidly evolving landscape of unified communications (UC) and contact centers (CC).With over seven years at 8x8 and a diverse background in finance, customer experience, and business strategy, Samuel provides a unique perspective on the industry's trends and future directions.In this engaging conversation, Dave and Samuel discuss the critical developments in the unified...

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11:42

CallTower Continues Global Operator Connect Expansion

UC Today ·

2024/07/29

UC Today's Tom Wright hosts CallTower's William Rubio.In this session, we discuss the following:CallTower's evolving Operator Connect operationHow demand for Operator Connect is comparing to Direct RoutingHow Operator Connect providers differentiate themselves

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12:19

Meeting No Participation Rate: Why it's so High and...

UC Today ·

2024/07/25

UC Today's Tom Wright hosts Mike Tolliver from Vyopta.In this session, we discuss the following:Why no-participation meeting rates are on the riseHow to keep the rate downHow user insights can drive productive meeting cultures

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16:17

Navigating the Shift from Telco to Techco with Voiceflex

UC Today ·

2024/07/24

UC Today's Susie Harrison hosts James Arnold-Roberts, CEO at Voiceflex.In this episode, we discuss:Current trends and areas of growth in the tech marketWhat a 'techco' isWhat makes a good techcoThe drivers behind the shift from telco to techco, and how Voiceflex is helping its customers navigate this

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37:33

AI News Show: Exploring Enterprise AI Adoption with...

UC Today ·

2024/07/22

UC Today host Rob Scott is joined by Co-Founder of enableUC, Kevin Kieller and Karuana Gatimu, Principal Manager for the Microsoft 365 Customer Advocacy Group at Microsoft.Discussion points:Essential considerations for AI implementationPractical AI use cases and enterprise adoptionLeveraging AI for talent managementAI Minute: Distinguishing usage from adoption in AI implementationsTop tips for successful AI adoption from KaruanaIn our latest episode, we are thrilled to have Karuana Gatimu joi...

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24:54

AI News Show - AI Assistants: Past, Present, and Future

UC Today ·

2024/07/16

UC Today host Rob Scott is joined by AI Expert and Co-Founder of enableUC, Kevin Kieller.In this update, we talk through the most popular AI news headlines:The history and advancement of AI assistants like Apple’s Siri, Amazon’s Alexa, and Google AssistantThe integration of Natural Language Processing (NLP) and machine learning in voice assistantsExpanding applications of voice assistants in smart devices, homes, cars, and enterprise solutionsThe role of AI voice assistants in enhancing custo...

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10:56

How Microsoft is Quietly Revolutionising Cybersecurity

UC Today ·

2024/07/16

UC Today's Tom Wright hosts Shaun Redfern from Symity.In this session, we discuss the following:How Microsoft has developed its security portfolio over the last few yearsHow Microsoft’s growing security portfolio has changed companies’ approach to their security stackHow is Symity developing its approach to cybersecurity?

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13:44

Elevating Contact Centres To The Next Level With...

UC Today ·

2024/07/15

UC Today's Kieran Devlin speaks to Ads Khan, Head of Service Delivery at Conversant.In this session, we discuss the following:The key challenges facing contact centres in 2024What is Conversant's C360 solution and how can it empower customers?C360's Contact Centre module and how its flexibility and depth supports contact centres

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31:49

AI News Show - Tackling Fake AI and Voice Avatars in...

UC Today ·

2024/07/10

Welcome to our fourth episode of the AI Show! Today, Rob Scott and Kevin Kieller are back to dissect the latest in AI news and to engage in a crucial conversation about voice avatars in 2024 and tackling fake artificial intelligence.AI News Headlines:Meta reevaluates labeling AI-generated posts on InstagramCharacter.ai enables phone calls to AI avatars in multiple languagesThe rise of voice notes and the new frontier for cyber criminalsColumbia University's DIVID tool detects AI-generated vid...

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16:17

NUWAVE and Cisco Empower Webex Calling in Multi-UC...

UC Today ·

2024/07/09

Watch on YouTube.Welcome to Episode 3 of the Nuwave Campaign series!In this episode, Rob Scott from UC Today News talks with Mark Bunnell, Chief Operating Officer of NUWAVE, and Chad Elford, Engineering Product Manager for Webex by Cisco.This discussion is essential for carriers, operators, and service providers aiming to become Certified Cloud Connect Providers for Webex Calling.Learn about the latest trends in Multi-UC and discover the opportunities available for partners right now. Don't m...

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13:49

Maximising Contact Centre Performance Through Data

UC Today ·

2024/07/08

Watch on YouTube.UC Today's Kieran Devlin speaks to Martin Mahler, Chairman at Akixi and data and analytics expert.In this session, we discuss the following:The key challenges contact centres are facing in 2024 and how analytics can help address them Practical use cases of how can be invaluable in contact centres How data can provide visibility for improving productivity and creating cost efficienciesThanks for watching, if you’d like more content like this, don’t forget to SUBSCRIB...

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25:17

Latest on NICE in UCaaS, RingCentral's Relationships,...

UC Today ·

2024/07/08

Watch on YouTube.In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:NICE entering the UCaaS space The future of RingCentral's partnerships Microsoft's ongoing anti-competitive case in Europe Our panel features the following UC experts:Melody Brue, Vice President & Principal Analyst Moor Insights &am...

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20:51

Microsoft Teams News JULY Update (2024)

UC Today ·

2024/07/03

Dive into our July 2024 Microsoft Teams Show! Host Rob Scott teams up with special guest Tom Arbuthnot from Empowering.Cloud to unpack recent updates and announcements. Joined by a panel of seasoned Teams experts, find out what’s new in the Teams ecosystem.In this update, we talk through the most popular Teams news headlines with this month’s special guests:Graham Walsh, Product Specialist at NeatRyan Herbst, Vice President & Chief Device Strategist, UnifiedCommunications.comMicrosoft Tea...

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17:20

Unlocking UC's Transformative Potential For...

UC Today ·

2024/06/27

UC Today's Kieran Devlin speaks to Jeyavelan Sabapathy, Global Head of Business Collaboration at Tata Communications.In this session, we discuss the following:1) The major regulatory challenges for Indian organisations and how Tata can support them2) How Tata Communications GlobalRapide empowers organisations in India with its network of global UC & collaboration partners3) What Makes Tata Communications a compelling local and global player

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13:33

Empowering The Channel With Voca

UC Today ·

2024/06/26

UC Today's Kieran Devlin speaks to Paul Taylor, Chief Commercial Officer at Voiceflex.In this session, we discuss the following:The key trends in the channel in 2024What Voca actually is and why Voiceflex is excited to collaborate with the channel around itHow Voiceflex's roadmap aims to support the channel

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