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PODCAST

UC Today

News and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today"s

technology

All Episodes

30:22

AI’s Triple Evolution: Legacy, Generative, and the...

UC Today ·

2024/06/24

Watch on YouTube.Dave Michels Unpacks the AI Landscape in our latest roundup of TalkingPointz Insider news report.In this insightful episode, UC Today's Rob Scott and Dave Michels dissect the key findings from the latest Talking Points Insider Report, covering a range of hot topics in the unified communications and collaboration space. They dive into the current obsession with AI, explore the impact of major industry events, and discuss significant vendor movements. Here's a closer look at wh...

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25:56

Critically Upholding Digital Communications...

UC Today ·

2024/06/18

UC Today's Kieran Devlin speaks to Garth Landers, Director of Global Product Marketing at Theta Lake.In this session, we discuss the following:What is Digital Communications Governance and why is it important in UC?What are the major compliance challenges for UC in 2024?What about the role of AI?

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18:06

Digital Workplace Maturity - How Evolved is Your UC...

UC Today ·

2024/06/14

UC Today's Tom Wright hosts VOSS' Christopher Martini - Chief Vice President, Microsoft Strategy.In this session, we discuss the following:What are the main challenges that organizations face when managing and optimizing their UC stack?How to prioritize competing needs across departments?How does an organization measure the effectiveness and maturity of its UC stack?What strategies could be employed to drive cultural adoption and maximize ROI?

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37:08

AI Show – Navigating AI's Legal Landscape

UC Today ·

2024/06/13

From AI Outages to Ethical Concerns: A Deep Dive into the Latest AI News and RegulationsWelcome back to our third episode of the AI Show! Today, Rob Scott and Kevin Kieller are back to dissect the latest in AI news and to engage in a crucial conversation with Dr. Scott Allendevaux, a leading expert in AI law and policy.AI News Headlines:OpenAI ChatGPT Outage: As reliance on AI grows, businesses must prepare for potential outages and productivity losses.Zoom's AI Ambitions: Eric Yuan envisions...

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39:28

The Latest Big News on Microsoft Copilot, 8x8 Focuses...

UC Today ·

2024/06/12

In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:Revolutionizing Team Collaboration with CopilotMaximizing Product Sales to Reduce Churn RateEnhancing Mobile Work with WorkvivoOur panel features the following UC experts:Craig Durr, Collab CollectiveJon Arnold, Principal Analyst, J Arnold & AssociatesDom Black, H...

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28:38

User Adoption and Customer Experience in Workplace...

UC Today ·

2024/06/10

This conversation between our host Craig Durr and his guest, Aaron Roe from Deloitte covers a wide range of topics related to collaboration, workplace experience, and technology solutions.Aaron shares insights into his role as a problem solver and the innovative solutions he has implemented at Deloitte. The conversation also delves into the importance of user adoption, the future of workplace technology, and the impact of virtual collaboration on office culture.

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22:46

Let’s Talk Collaboration with Craig Durr

UC Today ·

2024/06/10

Danny Hayasaka, the Marketing Director for Call One, joins Craig Durr in this inaugural podcast episode to discuss collaboration in the UC industry.This session includes discussions on the following topics:The importance of a complete collaboration ecosystemThe need for education and guidance for end usersInsights on the vendor communityThe challenges that Danny and Craig face in providing a seamless collaboration experience

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23:39

Beyond Regulation: Fulfilling A Security Duty Of Care...

UC Today ·

2024/06/07

UC Today's Kieran Devlin speaks to Josh Burch, Senior Director of Product Management at Intrado.In this session, we discuss the following:The key challenges organizations face in securing the hybrid workplaceWhat E911 is and how it impacts organizationsThe duty of care organizations possess that extends beyond regulatory requirements

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16:37

How MSPs can Bill the Future of Microsoft Services

UC Today ·

2024/06/07

Watch on YouTube.UC Today's David Dungay speaks to William Rubio, CRO, CallTower and Dave Michels, Founder, TalkingPointz about the opportunity for MSPs to bill the future of voice services in Microsoft.In this session, we discuss the following:Supporting Operator Connect with billing Taxation and porting across multiple geographies Direct Routing vs Operator ConnectThanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can al...

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14:36

AI and Multi-Camera Experiences Top of Mind at Infocomm

UC Today ·

2024/06/04

Watch on YouTube.In this session, Craig Durr Analyst and Collaboration Specialist spoke to David Dungay about the major themes of Infocomm.This session includes:How AI is impacting the meeting room space Why multi-camera experiences are not just for high-end conference rooms What Craig is expecting from Infocomm this year For more information, visit Infocomm.Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also ...

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29:14

Discussing the Impending AI Winter and CCaaS Bloodbath

UC Today ·

2024/06/03

Join us as we dive deep into the latest TalkingPointz Insider Report with Dave Michels from TalkingPointz.In this engaging conversation, Dave and UC Today's Rob Scott explore the most significant trends and predictions shaping the enterprise communications landscape. From the potential AI winter to the future of Microsoft Teams and the rise of AI schedulers, this episode covers it all.TalkingPointz Insider Report: Dave provides an overview of the Insider Report, highlighting its relevance for...

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8:45

Maximising CX Success in a Hybrid World

UC Today ·

2024/05/31

UC Today's Kieran Devlin speaks to Mike Wilkinson, Chief Product and Marketing Officer at Akixi.In this session, we discuss the following:What do we mean by hybrid in a CX context?What are the benefits of hybrid solutions?How do Akixi's CX solutions facilitate hybrid environments?

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18:00

AV Buyers Look to Infocomm to Help Solve Hybrid...

UC Today ·

2024/05/31

Watch on YouTube.UC Today's David Dungay speaks to Peter Hansen, Economist, AVIXA.In this session, we discuss the following:How the pandemic drove spending and impacted future spend How 'back to the office' trend is impacting AV spend What to expect at Infocomm For more information, visit https://www.infocommshow.org/Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter an...

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35:26

AI Show - AI Security, Privacy and Legal Issues

UC Today ·

2024/05/22

Join us for another insightful exploration of artificial intelligence in today's world. In this episode, your hosts Rob Scott and Kevin Kieller dive into the latest AI news and discuss the implications of recent developments with a very special guest, Dr. Joseph Williams, ICT Sector Lead and Tech Policy Advisor to Governor Inslee.What's on Today's Show?AI News Review: We break down the most recent headlines including Apple's M4 chip making iPads AI-ready, a UK firm's record-breaking funding f...

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11:29

Visibility and Control are Key for Mastering Service...

UC Today ·

2024/05/21

UC Today host David Dungay is joined by Mark Bunnell, COO, Nuwave.Following on from our Service Management theme this May we speak to Mark about the success factors in the Service Management space, including:The current Service Management landscapeThe role of AI and ML in Service ManagementSelecting vendors in the Service Management spaceFor more information, visit Nuwave.

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20:44

CEO Chat: Intermedia's Michael Gold Explains Growth...

UC Today ·

2024/05/21

Dave Michels from TalkingPointz speaks with Michael Gold, CEO of Intermedia, to discuss the company's strategic moves and future ambitions.Key discussion points include:Michael Gold's Background and Role at Intermedia: Discussion about how Mike started with a company resembling Intermedia in 2008, leading up to his official position as CEO since 2015 after several strategic acquisitions and partnerships.Intermedia's Recent Refinancing: Explanation of the refinancing process likened to refinan...

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21:30

The Porting Playbook: Solving Porting Challenges for...

UC Today ·

2024/05/16

UC Today's David Dungay speaks to William Rubio, CRO, CallTower & Irwin Lazar, President, Metrigy.In this session, we discuss the following:The major porting challenges for businesses in 2024Considerations for businesses spanning multiple geographiesTop tips for approaching porting in a mixed environment

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32:30

AI Show - Analyzing the Latest AI News and Trends

UC Today ·

2024/05/10

Join us in this premier episode of our new AI Show, where we dive deep into the latest advancements and discussions surrounding artificial intelligence.Hosted by Rob Scott and Kevin Kieller, this episode features an insightful discussion with Brent Kelly, principal analyst for unified communication and collaboration within Omdia’s Digital Workplace team.We cover top AI news, including significant partnerships, new tools, and industry insights on AI's impact on the job market.AI Minute with Ke...

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11:43

How Regulated Sectors Attain Peace of Mind with...

UC Today ·

2024/05/08

UC Today's Kieran Devlin speaks to Sharvari Nerurkar, VP of Product Management at LeapXpert.In this session, we discuss the following:The major challenges facing regulated industries in 2024How LeapXpert's Teams solution supports customers in regulated industriesThe importance in having different communication channels all in one place

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8:08

Global Expansion: Inside Gamma's Acquisition of Coolwave

UC Today ·

2024/05/08

UC Today's Tom Wright hosts Gamma's Mike Mills.In this session, we discuss the following:Gamma's acquisition of CoolwaveHow the deal enables global expansionWhat benefits service providers will see

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