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PODCAST

Defining Hospitality

Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With

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All Episodes

57:12

Hospitality Across the Globe - Shaun de Vries -...

Defining Hospitality ·

2022/03/30

Shaun de Vries is the Founder and Director at Open Pantry Consulting as well as the co-founder and host of the long running and very popular Principle of Hospitality podcast. He sits down with host Dan Ryan to talk about what #hospitality is like in Australia and his journey working in this beautiful industry. Takeaways: North America has always been a figurehead of the best level of hospitality around the entire world.Hospitality is a collection of moments. These are all very special

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56:43

Inspiring the Next Generation - AiLun Ku - Episode # 046

Defining Hospitality ·

2022/03/23

AiLun Ku is the President and CEO of the Opportunity Network. She sees the talent in the next generation and is committed to making sure they are given the same chances as others. AiLun sits down with host Dan Ryan to talk about her view on #hospitality and how to give everyone the sense of being welcomed.Takeaways: Inspiring the youth can have such a great lasting impact. They are the ones who can change the world for the better. It’s ok to admit that you don’t know everything and open up

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60:07

Building a Connection - David Tracz - Episode # 045

Defining Hospitality ·

2022/03/16

David Tracz is the Partner and Founder at 3877. He knows the importance of building a good relationship with your clients and making sure you are working with them on a project. He sits down with host Dan Ryan to share his thoughts on #hospitality and what it all means to him. Takeaways: You want to make your clients feel welcomed and comfortable in the environment that you build for them.When working with clients, don’t treat it like it’s a job but treat it like you are working together

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52:04

It Takes A Village - Christina Flannery - Episode # 044

Defining Hospitality ·

2022/03/09

Christina Flannery is the Director of Design at Park Hotels and Resorts. She uses her keen eye for renovation to help the design of hotels and provide a sense of community and belonging to them. She sits down with host Dan Ryan to share her journey through the world of #hospitality and what it all means to her. Takeaways: Hospitality is all about being social and feeling that sense of community and belonging when you are at home or away. There is a higher level of engagement in multifamily

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52:43

A Huge Tiny Business - Karin Harrington - Episode # 043

Defining Hospitality ·

2022/03/02

Karin Harrington is the Principal at Studio Partnership. With almost 30 years of experience in the industry, she has a keen eye for quality design. She has won many awards from many of the major hospitality brands. She joins host Dan Ryan to talk about her journey through the world of #hospitality and what it all means to her. Takeaways: The hospitality industry is full of people who love what they do. They don’t view it as a job but rather something that they are lucky enough to do.Going

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56:02

A Clear Space - David Allen - Episode # 042

Defining Hospitality ·

2022/02/23

David Allen is the Founder at the David Allen Company. He’s also the author of many books, including “Getting Things Done: The Art of Stress Free Productivity”. Having your mind open and a clear space can help to keep you functioning at a high level and be better at what you do. David sits down with host Dan Ryan to share his thoughts on #hospitality and what it all means to him. Takeaways: Having a clear space in your mind allows you to deal with surprise and change in a better

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57:14

Wide Open Spaces - Carrie Tolman - Episode # 041

Defining Hospitality ·

2022/02/16

Carrie Tolman is the Associate Principal at KTGY Simeone Deary Design Group. She has a keen eye for interior design and uses her roots in southern hospitality to help influence the style she uses today. She joins host Dan Ryan to share her #hospitality journey and how she got to where she is now.Takeaways: Hospitality by definition is temporary lodging. You want to make it feel like more than that though, you want to make it a home away from home.Architecture is sculpture in motion.Design

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44:24

Being Authentic - Dyonne Fashina - Episode # 040

Defining Hospitality ·

2022/02/09

Dyonne Fashina is the Principal at Denizens of Design Inc. She sees the beauty in designs and the passion it takes to create them. She sits down with host Dan Ryan to share her #hospitality journey from her memories about Canadian art culture to where she stands now. Takeaways: You have to learn to pick yourself back up when you get knocked down. In life, it’s not about how you fall but how you get back up.Hospitality spaces have always been about empathy but it needs to shine through now

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58:01

Open Door Policy - Christian Schnyder- Episode # 039

Defining Hospitality ·

2022/02/02

Christian Schnyder is the owner at Beleco. He’s been inspired and informed by over 30 years of experience. He specializes in hospitality and residential interiors. He’s used his roots from Switzerland to influence his view on the world and #hospitality. He joins host Dan Ryan to talk about his journey into the world of hospitality. Takeaways: The culture in Switzerland is driven towards service. Because of the lack of other resources, they have shifted their focus to providing good

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69:11

Going to California - Avi Brosh - Episode # 038

Defining Hospitality ·

2022/01/26

Avi Brosh is the CEO and Founder of Palisociety. At his core, he is a modern day inn keeper. He’s been involved in real estate and hospitality for over 30 years. He joins host Dan Ryan to talk about his #hospitality journey all the way from a small school in New Jersey all the way to Malibu, California. Takeaways: It’s better to get up earlier and accomplish some goals earlier in the day. It’s a good way to work and sets you apart from others. Hotels should be able to tell a story about

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41:24

A Sense of Family - Sara Duffy - Episode # 037

Defining Hospitality ·

2022/01/19

Sara Duffy is a Principal Partner at Stonehill & Taylor Architects. She recalls moments from her childhood at a restaurant where they treated everyone like family, and that has led her to her career in hospitality. She joins host Dan Ryan to share some of her #hospitality experiences and what it all means to her. Takeaways: Hospitality is the true sense of being welcome. You want to feel a sense of belonging and feeling like you are part of a family. When designing a space, you don’t

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60:34

Spheres of Hospitality - David Kaplan - Episode # 036

Defining Hospitality ·

2022/01/12

David Kaplan is the Founder of Death & Company, the CEO at Gin and Luck, Co-author of several books including “Cocktail Codex”, the Co-Founder of Midnight Auteur. He likes to create human connections and memorable moments through cocktails and wonderful hospitality service. He sits down with host Dan Ryan to share his insight on #hospitality and how important it is to just be nice. Takeaways: Hospitality is defined by creating moments of human connections. It’s all about connecting

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61:55

A Gathering Spot - Aliya Khan - Episode # 035

Defining Hospitality ·

2022/01/05

Aliya Khan, VP of design lifestyle brands at Marriott, promotes a positive lifestyle for brands and global design strategy. In 2019, she was an honoree for women in design from Hospitality Design magazine. Aliya joins host Dan Ryan to discuss her view on #hospitality and how important it is to be more open to change and face it with a positive attitude. Takeaways: Hospitality is about bringing people together from all walks of life. Sometimes you know them, sometimes you don't. It’s about

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68:45

Hospitality is Being Selfless - Ron Swidler - Episode...

Defining Hospitality ·

2021/12/29

Ron Swidler is the Founder of the Hotel Tomorrow and the Chief Innovation Office at the Gettys Group for 33 years. He knows that it takes courage to be innovative and creative. Ron’s passion is to strive for the best for his company and clients. He joins host Dan Ryan to talk about his experience with #hospitality and how he views it. Takeaways: It takes many hours to become an expert in a certain area, but it also takes a certain amount of luck as well. Surround yourself with people that

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59:16

The Big H and Little h of Hospitality - Siobhan Barry...

Defining Hospitality ·

2021/12/22

Siobhan Barry, Principal, Design Director, Hospitality Practice Area Leader North East at Gensler has been creating what she refers to as “Instagram moments” for over 20 years. She shares her outlook on #hospitality and her journey through the industry. Siobhan discusses with host Dan Ryan how hospitality can split into two different segments and how we can bring hospitality to all aspects of life.Takeaways: As a designer, you have to create moments that are memorable for people. You want

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66:24

A Better Version Of Yourself - John DiJulius -...

Defining Hospitality ·

2021/12/17

John DiJulius, President of the DiJulius Group, started his enterperinaul career operating a hair salon with his wife in Cleveland. Now, he is an international consultant, working with companies like the Ritz-Carlton. He’s the author of many books, including the must read “Customer Service Revolution.” John joins host Dan Ryan to talk about his views on #hospitality and what it all means to him. Takeaways: There are 10 rules to follow when it comes to customer service and making sure you

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60:54

Having an Open Heart Posture - Aaron Anderson -...

Defining Hospitality ·

2021/12/15

A former firefighter now turned hotelier, today’s guest talks about how his experiences with his grandma’s hostel has influenced his view on hospitality. Aaron Anderson, a board member of the Hospitality Diversity Action Council (HDAC) and the CEO of 26 Co, joins host Dan Ryan to talk about how the lack of diversity in higher up positions of #hospitality can be viewed as a more prominent issue and how important it is to have empathy and listen to others with an open heart. Takeaways: When

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68:22

Building for Sustainability - JoAnna Abrams - Episode...

Defining Hospitality ·

2021/12/10

Creating a sustainable environment in hospitality and all aspects of life is incredibly important; it allows us to live healthier lives and give back to the environment and the world. Sharing this view is JoAnna Abrams who is not only the Founder & CEO of Mindclick, Inc but she’s also been named a hospitality industry innovator by Lodging Magazine. She joins host Dan Ryan to talk about how sustainability plays a big role in hospitality, and how guests are becoming more aware of the need

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63:39

Creating Beautiful Experiences - Sarah Klymson -...

Defining Hospitality ·

2021/12/08

Today’s guest started her career in hospitality in a very unusual place; McDonald’s! She focused on how architecture and design could connect with the customers at the restaurant. Now, Sarah Klymson is the Vice President of Product Brand Development at Hyatt Hotels. She joins host Dan Ryan to discuss her journey through #hospitality and how she views the industry. Takeaways: You can use architecture to create a warm and inviting feeling for guests when they come across a hotel or

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35:24

The Power of Gratitude - Keith Roberts - Episode # 028

Defining Hospitality ·

2021/12/03

Improving your life can seem like an incredibly daunting task, but if you just take some simple steps in doing so, you can accomplish anything. Keith Roberts is the Founder and Creative Director at Zenman & US Director at emBlue, as well as the Creator & Author of the “Oak Journal” and an upcoming book “Becoming Zenman”. He has searched the world to find ways that people can use to make incremental changes in their lives for the better, like setting one personal goal, one family

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