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PODCAST

Experience Leadership - The Small Business Podcast

Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.

business entrepreneurship

All Episodes

39:30

Becoming a Superstar Communicator with Greg Wood

Experience Leadership - The Small Business Podcast ·

2021/08/30

Attracting People to You - The Magic in Communication with Greg Wood 🛎 In this episode Master Illusionist, keynote speaker and comedian, Greg Wood Talks to me about what it takes to authentically connect while communicating. ABOUT GREG Greg Wood works with organizations that want to Magically Grow their Leadership so they can: Levitate their business Make problems Vanish Watch proﬁts Appear! Greg Wood is: An award-winning magician Comedian Speaker He has performed his own brand on comedy and

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27:45

How to Deliver and Exceed Experience Expectations...

Experience Leadership - The Small Business Podcast ·

2021/08/26

What does it take to create amazing Experiences with Marc Haine We've all experienced ambivalent, uncaring service providers. Unfortunately, it seems to happen more and more. Is providing amazing levels of service just a past memory? 🛎 In this episode Service Expert and Master of Experiences, Marc Haine will uncover the 3 keys that are essential in exceeding your Ccustomers' (or your association members') expectation. ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your

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41:44

Out-Think, Out-Market and Out-Sell Your Competition...

Experience Leadership - The Small Business Podcast ·

2021/08/23

How to get Disruptive with Marketing with David Saxby Marketing is time-consuming and can be costly. And when customers are inundated with over 5,000 marketing messages a day, how can you get your customers to sit up and take notice. ABOUT DAVID Speaker, consultant and coach, David Saxby, takes us through the pitfalls and mistakes business owners make when trying to market their businesses. This is Marketing 101, with the power of lead generation. Get David's book, Spark Innovative Marketing

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43:53

Conquering Unconscious Bias and Systemic Racism at...

Experience Leadership - The Small Business Podcast ·

2021/08/19

How to Conquer Unconscious Bias and Systemic Racism at Work with Tina Varghese The Black Lives Matter movement has exposed us to stories about racism, unconscious bias, and the realities of visible minorities. As leaders, we need to instigate the conversation in our workplaces. 🛎 In this episode Diversity and inclusion expert Tina Varughese joins me to discuss how we can recognize individual and systemic racism, our biases, and how, as leaders, we need to open up for the conversations. Connect

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32:57

Get Yourself Noticed in a Crowded Marketplace with...

Experience Leadership - The Small Business Podcast ·

2021/08/16

If You're Not Standing Out From the Crowd, You're Invisible with Fong Chua Do you ever feel that you are yelling into the wind? No matter how loud you are, no matter how much energy you put behind it, your voice, your words (your brand) is lost in the wind. 🛎 In this episode Marc welcomes business strategist, Fong Chua, who will uncover the tips and tricks you need to know to get exposure and gain brand credibility in an ocean of noise and immerse yourself in a sea of success. Connect with

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34:37

Leading Teens to Success with Marc Haine

Experience Leadership - The Small Business Podcast ·

2021/08/12

Taking the Sting out of Working with First-Time Employees with Marc Haine Many small businesses depend on having a young (teen) workforce. But first-time employees present different types of challenges. 🛎 In this episode Marc gives his top 5 tips and tricks for working with and leading young workers. ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online

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47:43

How to Manage Constant Change with David Gouthro

Experience Leadership - The Small Business Podcast ·

2021/08/09

How to Deal with the Constant Change in all its Dynamics with David Gouthro It is relatively easy to identify the skills required to thrive in a VUCA world; however, there are rarely opportunities to practise them. And given how things are unlikely to stabilize in the near future, we better get better at what we need to do to thrive. 🛎 In this episode Master Shift Disturber, David Gouthro talks about how to shift mindset, understanding what it means to live in a VUCA world, and the skills required

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38:48

How to Have Those DIfficult Conversations with Mike...

Experience Leadership - The Small Business Podcast ·

2021/08/05

The 7 CONTACT Steps to Better Communications with Mike Garska Having those difficult conversations is hard. People normally try to put them off or avoid them out of fear of saying the wrong thing, not knowing what words to choose, etc. 🛎 In this episode Communication Specialist, Mike Garska takes us through the 7 CONTACT Steps to enhance your communication skills and face those challenging conversations straight on. Connect with Mike https://www.SuccessToolChest.com Facebook:

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50:35

How to Create Employee Engagement with Lorne Kelton

Experience Leadership - The Small Business Podcast ·

2021/08/02

How to Engage Your People so They Care About You and Your Customers with Lorne Kelton "I'd come to work here.... even if they didn't pay me." Ok, that's a bit of a stretch.... but not by much. When your team connects with what your company does (inside and out), they not only stick around longer, they commit more heart, more soul, more hands and brains into your operation. 🛎 In this episode Lorne and I discuss what components of what it takes to hire, train, and develop your team to match your

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50:24

Tools, Tips and Techniques to Leverage the Talent You...

Experience Leadership - The Small Business Podcast ·

2021/07/29

Not Engaging Your Staff is Costing You with Susan Heaton-Wright Every business, every organization and every team can have the diversity of thinking that can make your business great. 🛎 In this episode The Superstar Communicator, Susan Heaton-Wright shares what it takes for leaders to tap into the wealth of knowledge within their teams. ABOUT SUSAN HEATON-WRIGHT Susan is: A Virtual Impact Communications and Speaking Expert for emerging leaders The Creator of the Superstar Communicator™

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47:50

How to Tell Your Brand Story with Roger Grant

Experience Leadership - The Small Business Podcast ·

2021/07/26

Storytelling that Leads Customers to Buy with Roger Grant Most companies don’t have an engaging story that leads customers to buy. 🛎 In this episode Veteran Brand Strategist, Roger Grant, shows us how to capitalize on the power of storytelling to present their brand and boost sales. ABOUT ROGER Originally a journalist, Roger has dedicated his career to getting messages into minds. As the founder of Identicor Marketing, Roger's work transforms solid and often lack-luster companies into

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49:07

How to Truly Understand How Your Customers Experience...

Experience Leadership - The Small Business Podcast ·

2021/07/22

Customer Experience Strategy By Design with Claire Boscq-Scott An independent study indicates that 98% of small and medium-sized business owners feel they deliver extraordinary customer service, while only 38% of their customers feel that way. 🛎 In this episode Mystery Shopping and Customer Service Specialist Claire Boscq-Scott will uncover tips and tricks to truly understand the level of service you are providing. ABOUT CLAIRE Claire is the No 5 Top 30 Global Customer Service Guru , UK Top 10 CX

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43:54

How to Hire and Leverage the Power of a Business...

Experience Leadership - The Small Business Podcast ·

2021/07/19

How to Find the Business Coach You Need to Help You Succeed with Jean Howard Every high-performer, every elite athlete, every successful leader has a coach. As a manager, a business leader, or an entrepreneur, you are no different. 🛎 In this episode Business Consultant and Transition Coach, Jean Howard discusses what a business coach is, what they do, and why you need one. She unleashes her 5 Indicators that you can use a coach. Here is the link to Jean's 5 Indicators That You Could Use a Coach:

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50:56

Strategies to Conquer the ”SALESY” Mindset with...

Experience Leadership - The Small Business Podcast ·

2021/07/15

How to Shake the Salesperson Stigma with Shawna Quigley Customers have a legacy of mistrust for Sales Reps. To many people, the persona we identify with when it comes to Sales People is the stereotypical Used Car Salesman we experienced in times of old. 🛎 In this episode Business coach and sales expert, Shawna Quigley will dispel myths and lies about sales, and the people who make their living generating relationships with people. ABOUT SHAWNA Shawna is: A business and sales coach A sales

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47:27

How to Manage Failure with Céline Williams

Experience Leadership - The Small Business Podcast ·

2021/07/12

Fighting the Fear of Failure with Céline Williams Most of us engage with failure on an intellectual (and emotional) level. We know we have to pay attention to it - but we avoid actually engaging with failure in a meaningful, impactful way. 🛎 In this episode Leadership and Culture Expert, Céline Williams will uncover tips, tricks and techniques to dealing with failure directly and empowering your people to do the same. ABOUT CELINE Céline Williams is an international speaker and the founder of

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44:23

How to Solve the Productivity Crisis with 3 Simple...

Experience Leadership - The Small Business Podcast ·

2021/07/08

Time is On Our Side with Tammy Johnston Most people feel they are way too busy to plan, so they spend day after day after day purely reacting. 🛎 In this episode Business coach Tammy Johnston talks about how, in order to go faster, you have to slow down. ABOUT TAMMY Tammy Johnston is known as the kick your ass and hold your hand business coach. She believes that business, when done right, has the power to make the world a better place for everyone. The first requirement for a business to be able

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54:03

How to Make Time for What’s Important with Diane Rolston

Experience Leadership - The Small Business Podcast ·

2021/07/05

How to Have Consistently High Levels of Success without Burnout with Diane Rolston We get it, you're a high achiever. Your track record is full of success.... or is it? 🛎 In this episode Dynamic Leader Expert and coach, Diane Rolston takes us on a journey to success and satisfaction - driving work/life balance prioritizing your glass balls. ABOUT DIANE Diane Rolston, is called THE Expert on Being Dynamic and living a Dynamic Life. After leading hundreds of events and programs in her two businesses,

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48:20

Unraveling the Customer Experience Mystery with John...

Experience Leadership - The Small Business Podcast ·

2021/06/28

Customer Experience Strategies to Drive the Customer Journey with John D. Hanson With only 5% of businesses giving 5-Star rated service, it's no wonder a lot of us are searching, "What is Customer Experience?" 🛎 In this episode Best-selling author and Customer Experience Master, John D Hanson will talk about uncovering the 7 types of customers any business gets. We talk about how to engage them and how to keep them. Connect with John John@7waysmenu.com LI:

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39:24

Leadership is a Choice with Dr. Catherine Rymsha

Experience Leadership - The Small Business Podcast ·

2021/06/10

Leadership is a Decision with Catherine M. Rymsha You might have been thrust into your role as a leader.... but understanding where you are in your leadership journey and how you can make better decisions to lead is fully within your control. 🛎 In this episode Leadership Expert and author Catherine M. Rymsha talks about how to internalize your role as a leader and the APE model that helps you know how you need to develop. ABOUT CATHERINE Catherine Rymsha is a Learning & Development Lecturer, TEDx

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37:37

Leveraging Employee Benefits to Build retention and...

Experience Leadership - The Small Business Podcast ·

2021/06/07

Benefits that Benefit Your Team and Your Bottom Line with Mitchell Preuss Labour cost is so high..... between the wages, existing benefits and the actual cost of recruitment, hiring and lost productivity of labour turnover, can anyone afford to implement a benefits strategy? 🛎 In this episode Financial Guru, Mitchell Preuss talks about how effective designing and implementation of employee benefit programs can not only provide, long-term security to employees, but also long-term profitability to

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262 results

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