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PODCAST

Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

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All Episodes

37:14

The Importance of Customer Service and Innovation in...

Dealer Talk With Jen Suzuki ·

2023/06/06

In this episode of Dealer Talk with Jen Suzuki, we sit down with Marlena Jasso, the Vice President of Operations at Autosled, the fastest growing transportation company in the industry! Marlena shares her insights on the importance of customer service in the transportation industry and how it has been a key factor in driving the success of Autosled. She also discusses the challenges of implementing new technology and how they have made it easy for people to embrace change, which is essential for

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12:46

Big Energy Hits Hard in Sales! | Learn 8 Practices to...

Dealer Talk With Jen Suzuki ·

2023/06/01

👋 Welcome to this podcast episode where I share my personal actions on how to improve your energy level to boost your productivity and ultimately sell more! 🚗 🛠 As a salesperson, your energy level plays a crucial role in your ability to close deals and make sales. When you are feeling low on energy, it can be difficult to maintain focus and enthusiasm, which can negatively impact your performance. In this episode, I give you practical tips and strategies that you can implement to improve your

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39:20

📚Learn Today’s Marketing Lead Funnel Then Sync Ads &...

Dealer Talk With Jen Suzuki ·

2023/05/23

Join Suzanne Reimer, VP of Marketing at LotLinx and myself on this episode! She has over 25+ years of experience and joins me to talk more about marketing funnels and syncing messages up to the buyer journey! Anyone buying or handling leads will enjoy this one! She focuses on learning, marketing and the automotive industry. We dive into the topic of marketing lead funnels in the context of the automotive buyer market, and explore the importance of syncing ads to various buyer stages. Marketing

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14:06

Body Language Is a Factor in Selling! 👋 | Look...

Dealer Talk With Jen Suzuki ·

2023/05/16

😁Your body language is a major part of the equation for a buyer to say yes! You can have the right mindset, tonality, words, statements, questions and even rhythm matching the buyers AND if you don’t have the body language that matches up, you put yourself at risk of wasting time, not getting the go ahead and missing out on a car deal. Listen in and my tips for displaying effective body language when selling a product! 👊 Remember, effective body language is just one aspect of successful product

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52:19

Mike Maroone on Driving Success | Former President of...

Dealer Talk With Jen Suzuki ·

2023/05/08

He was incredibly generous with his time allowing me “as much time as you need Jen.” For nearly a full hour you will see Mike Maroone on a personal level while he opens up about family, business, his time at AutoNation and what he sees as the future in automotive. There’s something in this episode for every dealership team member! Mike Maroone served as the President and COO & Director of AutoNation from 1997 to 2015. While he served, he oversaw the operations of the largest automotive retailer in

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14:33

Do This Instead of Talking Discounts | Get my selling...

Dealer Talk With Jen Suzuki ·

2023/05/03

Well, the knife fight is back again in sales! Buyers are shopping to find the best deal and the car they found online which of course may be in transit, deposit on it or unavailable. Half the time the car they are inquiring about is in fact ready to be sold! Either way, teams must be prepared to serve of what we CAN do and not what we can’t do. When you use the word “discount” to get people on board you are actually devaluing your credit, your abilities, your skills, your self worth and

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09:47

What’s Your Market Adjustment? | It’s time to...

Dealer Talk With Jen Suzuki ·

2023/04/23

Don’t let this question kill your sales opp’s! I hit up both angles when you don’t have it and when you do! Buyers today are making the calls to dealers and asking the questions like, “What’s your market adjustment? How much is it? What do I get for that?” Know what you are going to say in your reply. Be friendly and empathic in your words and tone. We are all dealing with inflation and it sucks. No one is happy about it. And we have to explain a bit more so we get buyers on board! Have a snapback -

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24:27

The BEST Managers are THE BEST when they do this!...

Dealer Talk With Jen Suzuki ·

2023/04/11

Learn ways to build a winning team! These are actual strategies I use with dealership managers. 🤩 Nurturing team member growth is a high priority for my best clients. Even when they are incredibly busy destroying goals set and in the midst of huge selling months, they still follow the strategies I share in this episode! ✅ Improved Sales performance, Consistency, Adapting to Change, Increased Motivation & Better Client Relationships is the END GAME! I lay it all out for you! Please contact me with

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01:00:27

Bruce Miller Shares His Incredible Life Story of...

Dealer Talk With Jen Suzuki ·

2023/04/03

Bruce Miller shares his incredible life journey from salesperson to dealer. Find out why his motto is, "All Gas and No Brakes!" He will inspire you to live your life right NOW! He explains why this is a core foundation for his everyday decisions and why. There is much to learn from this man who has been through incredible adversity throughout his life and managed to change his life course for the better. "The ups and downs are stepping stones to becoming a better person and partner with growth

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19:18

Rethink Your Drip Follow Up After 3 Days! | Latest...

Dealer Talk With Jen Suzuki ·

2023/03/27

The data is telling us to change our thinking about follow up! Sharing some new mentality on your content drip! Take a hard turn from obvious sales messaging to branding your value! Show off your team, dealership and you so when the car buyers are ready they think of you! Value based messaging! Yessss! Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 |edealersolutions.com Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision

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52:09

🧐 What Do a 4-Day Work Week & Digital Sales Process...

Dealer Talk With Jen Suzuki ·

2023/03/21

Kayla Kody, Vice President of Richmond Ford Auto Group is always thinking about the client experience. She challenges dealership processes to find more modern and efficient ways to save money, improve CSI and maintain happy team members! Hence, the focus on starting the sale using a digital retail tool AND implementing a 4-day work week! Imagine the talent they attract with all of this goodness surrounding improvements on peoples lives! Her recent showroom sales process update is proving increased

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33:41

Get Cars Faster! | Know How the Logistics Side of...

Dealer Talk With Jen Suzuki ·

2023/03/15

Ready to learn some things that most car people do not know? This is a great episode where we have a solution provider talking with one of the biggest names in dealer transportation! Learn how both dealers and transporters operate which impacts how dealers overcome inefficiencies from finding a reliable transporter to streamlined billing. There's so much we unpack! Ever wonder how the dealership transportation and the logistics sides work? We slide in from the transporters perspective today! I have

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55:05

“It Has Not Been an Easy Ride.” | Get to Know Jen...

Dealer Talk With Jen Suzuki ·

2023/03/08

Mentality of todays educators and coaches - How We Became Automotive’s Best! Get to know the guys training all over the country along with myself. Know us on a much deeper level. We chat about what it takes to be successful in the car biz! ✅ The Why? ✅ What Brought Us to Automotive ✅ How Did We Survive Selling Cars? ✅ The Mentors That Motivated ✅ Hardest Lessons ✅ Greatest Rewards What Are You Capable Of? What is your opportunity to grow? We hope to inpsie you in yoru journey. Stay humble. Stay

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23:01

Are You A Sales Hunter? | Ready to Crush Sales Calls?...

Dealer Talk With Jen Suzuki ·

2023/02/28

Your phone process can hold you back from selling cars. Not being prepared with effective questions will also prevent sales. Be sure you are updated and relevant right now! You don’t want to miss a deal! It’s happening in every dealership when there isn’t an updated game plan to handle todays headwinds. I like the📱phone because they are buyers! Have a game plan for when you do and do not have the car. I’ll share my mentality with you along with my sales techniques. SO, be ready to take a lot of

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17:04

🔥 Fire Sales Process 🔥 | Refresher Course On Selling...

Dealer Talk With Jen Suzuki ·

2023/02/22

🤔 What does it mean when people say focus on the basics of selling? There are some basics like building relationships, identifying client needs, pipeline management, closing deals, call planning, qualifying and so much more! In this episode I touch on some of these! I will help you consider important parts in your sales process right now. Be sure you are ready to sell when you show up! This chat will get you in the mood! 🥇 Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com |

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39:12

How Do Dealerships Win the Toughest Awards? It’s a...

Dealer Talk With Jen Suzuki ·

2023/02/15

Tim Kraemer has achieved BMW of North America's highest honor not once but 9 times...the Center of Excellence Award. Only given out to top 32 dealerships for delivering exceptional sales, service and customer experince. But, that's just one accolade, he's undeniably well-respected and you will see why in this interview! He was a former Senior Vice President and General Manager in Minnesota's most prestigious automotive group. He has gained so much experience since climbing his way to dealership

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40:17

Former CEO Opens Up About Leading One of USA’s...

Dealer Talk With Jen Suzuki ·

2023/02/08

A new year presents new opportunities to grow and prosper. Building a strong team is on the mind of so many right now as the auto industry pivots again. feeling inspired talking with Bill Carmichael, former CEO of Summit Automotive Partners who led 14 years in this role. He started as a vehicle salesperson and rose through every rank to become CEO. This casual chat will endorse leaders who are carefully growing their business, teams and self. Bill shares many lessons learned that are so

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16:40

A Dealership Leadership Talk on 2023 Initiatives |...

Dealer Talk With Jen Suzuki ·

2023/01/31

To all the dealership leaders out there! This one is for you! You likely have been thinking about getting your store to it's next level! So, here we go! I've got plenty of areas that will get you there in this episode. 🔥 All results-proven through time spent on each example given in my clients dealerships. Some things will need a bit of TLC this year! I share multiple areas that have been game-changers for my dealer clients. If you are rethinking onboarding, pay plans, mental health team member

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17:55

"The Service Bill Is Too High" 😱 Here's Some Options...

Dealer Talk With Jen Suzuki ·

2023/01/17

Service Managers your Advisor's def have options when your customer tries to push back when you hit 'em with the bill! In this episode, I break down all sorts of techniques that will get you thinking about your checklist when you are crossing off angles to... TRY AGAIN for the sale! 🏆 Having lots of techniques to handle all sorts of scenario's you are up against everyday is the way to rise and keep ongoing success in tact! You're welcome! 😜 Dealer Talk with Jen Suzuki Podcast

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37:24

🔥Dealership Manager Explains How He Saves 💰Money...

Dealer Talk With Jen Suzuki ·

2023/01/13

Hey Listeners! It's important to me to share new tech that I can get behind. AutoSled.com has grown significantly over the last 3 years and as soon as you use their app you will see why. It's cool. It's modern. It's revolutionary! They removed all the annoying barriors in transportation. In this episode you will hear from Marc Bortnick from Bob Bell Automotive in Maryland. He opens up about ihis experience using their product. He talks about his group's experience using Autosled from the very

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