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PODCAST

Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

education courses

All Episodes

01:03:36

🥇 I'm Giving All Sorts of Dealership Sales Dept....

Dealer Talk With Jen Suzuki ·

2022/11/22

I was interviewed for U.K.'s #1 automotive podcast. Simon Bowkett, Founder of Symc Training, is a great interviewer and sales trainer who managed to pull out all sorts of insights, sales processes and even some personal parts of my life! This is great for dealership owners and managers heading into a new year and are thinking about initiatives to improve their businesses. I have worked in dealerships for over 20 years and I am in dealerships weekly working alongside both service and sales teams

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13:25

Know How To Fact-Find In Your Sales Process! | Get My...

Dealer Talk With Jen Suzuki ·

2022/11/16

Learn fact-finding questions that help you poke around with buyers so you can hunt for the 🚘 deal! Learn my categories and questions I use to engage buyers. These questions will also help you connect with people so it's easier to write business! So, get some of my best questions that I’m using with car buyers right now! It's time to fact-find! Sharpen your skills and destroy any sales opportunity in your path! Let’s go!!!!! Dealer Talk with Jen Suzuki Podcast | Jennifer@edealersolution.com |

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41:21

From Tesla Exec to Shaking Up Dealer Transportation...

Dealer Talk With Jen Suzuki ·

2022/11/07

Lee Keshishian built one of the first solar power companies and became a force building Solar City from 400 to 1500 employees. During this time, they were acquired by Elon Musk at Tesla. Today we know the company as Tesla Solar. He is always on the forefront of leading technologies and through much experience is now charging forward building AutoSled. He shares his journey and how he is leveraging that experience with the involvement of automotive transportation. It’s a a shake up and it’s exciting

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46:53

Do Best Service & Sales Experiences Include AI? |...

Dealer Talk With Jen Suzuki ·

2022/11/01

Meet Josselyn Boudett, the Founder and CEO of Stella. She is an OG of AI and after years of experience with the largest companies developing AI, she custom built AI for car dealerships to solve some of their biggest challenges. Tech is evolving and allowing for efficiencies that save in expenses, assist with consistencies and ensure customers are being served immediately. Is AI right for your dealership? Will it elevate your service and sales experiences, revenue and CSI? 🤔 Listen in and see

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08:25

Wake Up! The Waitlist Is Not What it Used To Be!

Dealer Talk With Jen Suzuki ·

2022/10/25

The waitlist had a solid purpose when it came to be! Marry a car buyer with an inbound unit, I mean there wasn't a whole lot of choices to sell a new car with very little inventory on the ground. Head to the list right away to see if buyer would put down a deposit on one of them. Wait for it to come in and ba-boom, sell a car. BUT, oh has it changed as of recently as new cars start to accumulate on the lots. You see the waitlist has become a threat. Wake up everyone! The waitlist is preventing

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07:28

Service Advisors: Find Out an Easy Way to Raise Your...

Dealer Talk With Jen Suzuki ·

2022/10/19

Welcome back to Dealer Talk with Jen Suzuki! If you had to target some aspects in your day-to-day business that would help you increase your income potential, what would they be? 🤔 I can guess several but on this episode I pull out just one and remind our service teams that it’s a small action that will impact multiple line items and income. Spoiler alert - Are you focused on your loyal customers? It's a thing! And just a little prep work will lead you right to the 💰! Listen now for some thought

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14:22

Best Ways to Connect with People Who You Want To Buy!!

Dealer Talk With Jen Suzuki ·

2022/10/10

This is for both Service & Sales teams which includes BDC! A quick talk that will pay you $$$! I'm off the cuff with a quick zoom in on this one thing that helps everyone move deals forward. I've just left a client dealership training so this is 🔥hot🔥 on my mind! I always see the struggles with both teams so I am offering some advice that is relatively easy to do and then get the sale. It's all about connecting with people! Dealer Talk with Jen Suzuki Podcast | Jennifer@edealersolution.com |

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35:24

Auto Exec and GM Opens Up About Leading Employee...

Dealer Talk With Jen Suzuki ·

2022/10/03

Dave Hefko is the Vice President of Mainstream Brands Carousel Motor Group and General Manager for Coons Rapids CDJR. He is an outstanding leader who embraces an employee first culture - built on honesty, integrity and hard work. His favorite part of the job is to move people up! We get into building a winning management team, mentorship and he offers a lot of solid advice for every person in every role in the business. Dave once told me and I think it sums up this episode,"Ordinary people can do

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13:25

Cut Down Declined Op's With These Small Actions! 🛠

Dealer Talk With Jen Suzuki ·

2022/09/28

This is a great episode to send to all your Service Advisors! And if you are in sales, you will gain insights that will help you too! Why? Because we all need to know why people choose us to do business with! Each frontline touch point in a client experience makes all the difference in bottom line. I share several ways to increase income potential but I also give an example of what to say to a client. Pay special attenton to the words I choose to use to make a positive impact when writing service

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29:37

Auto Exec Helps Dealers With Used Car Grosses |...

Dealer Talk With Jen Suzuki ·

2022/09/20

Neal Gann, President of LotLinx and longtime friend of mine shares what he knows will help dealers right now with inventory turn. We have a jam-packed episode full of thought provoking discussion about knowing the changes happening right now in the market that will impact your buy/sell inventory. The data is incredibly interesting and publics are taking big losses - staying aware will help you make great decisions that prevent lo$$. Know your inventory and what will you do to clean up inventory and

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37:18

1K+ Dealers in Less Than 3 years! Find Out How This...

Dealer Talk With Jen Suzuki ·

2022/09/12

The Dealer Transportation Model got shook by this Entrepreneur, Dave Sperau! He got dealers time and 💰money back by helping car dealers streamline the process after buying a car from auction. He’s found a way to not only save dealer money but created tons of efficiencies so everyone involved gets time back to do other things like write 🚘deals! He was buying thousands of cars for his dealership. And one day, he said enough is enough there has got to be a better way to avoid the worry of

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56:07

Find Out How This Dealership is Rebooting their Sales...

Dealer Talk With Jen Suzuki ·

2022/09/06

The term 'fat and happy' is coming to an end. In this episode, we have a deep discussion on how do you get your sales teams to next level and raise the bar? I'm talking managers and salespeople! Brent Gardner, Partner of Central Valley Automotive Group and their Corporate Internet Director, Jonathan Guzman join me to share new ways to reset the sales department and take action right now! We talk evolving pay plans and roles as well as raising the bar! Dealer Talk with Jen Suzuki Podcast |

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10:32

Get Clients to Show Up! | Learn My 5 Steps to...

Dealer Talk With Jen Suzuki ·

2022/08/30

Who is confirming your stores appointments? Make sure this person or team is 🎧 listening to this episode! Improve the value and meaning of your visits! Assuming appointments are getting confirmed is never a good thing! Maybe you have a BDC doing this but many are understaffed right now. Increase appointments and prevent no shows. Then, watch the increases in RO's, grosses, and car sales POP! 💰 Dealer Talk with Jen Suzuki Podcast | Jennifer@edealersolution.com | 800-625-1590 |

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36:41

Easy Tricks to Stop 🚘UC Markdowns and Make💰! | Pro...

Dealer Talk With Jen Suzuki ·

2022/08/23

Rick Dearden, LotLinx Director has a highly experienced dealership background and passion for the car business! His extensive experience in dealerships and as a Hendrick General Manager gives us a true action plan for wiping out used car margin loss. He opens up and walks us through how to handle the current headwinds many are facing as inventory turn days are increasing. Some will start markdowns but Rick explains the digital landscape showing us how to leverage tech to avoid this and maintain

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15:25

How Service & Sales Pros Plan For an Effective Day! |...

Dealer Talk With Jen Suzuki ·

2022/08/17

🏆 Win mode turned on! 🏆 Do you plan your workday? You can go with flow and handle whatever comes to you or do you go in thinking about and acting out a strategic plan. Curious what a Service Advisor or Sales Pro day would look like to be a top 10 producer in your store? Service Advisors - look at anticipated work the day before! What are you looking for....find out as I expand in more detail! Salespeople - Gain ways to prepare for managing your time and make the most of the opportunities so you

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19:47

Improve CSI Right Now! | 5 Easy Rules for the...

Dealer Talk With Jen Suzuki ·

2022/08/09

As I travel and train in dealership service departments, I always see what's going on and find ways to level up everyone's game! I enjoy sharing what I see, learn and know with the intentions always to help someone else improve their outcomes. This episode is pure 💰money💰 moves! I share my 5 major approaches to to handling service custoers each and every day. Managers should have their entire team listen, take notes and huddle up to discuss how these CX rules apply to your service department

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46:57

Surprise Succession Leads to Prestigious Philanthropy...

Dealer Talk With Jen Suzuki ·

2022/08/02

Today’s episode features one of America’s most prestigious car dealerships, New York-based Rallye Motor Company, and its visionary President and CEO, Juliana Terian! She shares her success story that is sure to inspire and motivate! Her architecture background of 20 years helped her transition into taking over one of the leading luxury auto groups. Her corporate values and support of community with meaningful organizations while empowering employee relationships has had a resulting effect on the

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14:43

🔥HEAT🔥 - How Do You Get 🛠 Clients From a Level 10 to...

Dealer Talk With Jen Suzuki ·

2022/07/26

How you handle customer heat impacts your entire day and potential income. Is it me or does it seem like customers get heated real fast these days? Maybe it’s all the world stresses and anxieties of uncertainty coupled with rising prices everywhere we turn. Whatever is going on is causing heat and we need a plan to minimize and be able to walk away in a headspace that allows you to get on with your day and write more business! In this episode I share ways to approach heat and overturn. Dealer Talk

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39:36

📞Ring! 📞Ring! Do You Know What Happens Next? |...

Dealer Talk With Jen Suzuki ·

2022/07/19

Jackie Anthony and I chat about call tracking and how to improve bottom line with dealership service & sales teams. 🎧Listen all the way to the end because we give real-world activities managers can use with their teams to dial into better processes! Find out if your clients are truly satisfied with your team on the phone and the client experiences they are receiving! Dealerships are using call-tracking to: Capture More Business | Improve Client Experiences | Maintain CSI | Get to Next Levels |

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46:23

Real Talk with Hyundai Exec on Employee Success, EV...

Dealer Talk With Jen Suzuki ·

2022/07/11

Randy Parker, Senior Vice President of Sales, Hyundai Motor America talks openly to us about current client winning strategies for both sales and service teams as the industry evolves faster than ever! Our chat will keep you in the know to remain competitive with more electric and hydrogen powered fuel cell vehicles hitting the roads! Electrification is a big topic in both service and sales. Randy talks EV in a nutshell! Dealer Talk with Jen Suzuki Podcast | Jennifer@edealersolution.com |

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255 results

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