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PODCAST

The MSP Zone

Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and cloud computing, featuring special guests and notable figures in the profession.

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All Episodes

21:12

MSP Tool Decentralization

The MSP Zone ·

2021/08/02

It was almost an inevitability that MSPs would begin to rethink their procurement of managed services enabling tools in the wake of the Kaseya ransomware attack. Sure enough, we are starting to hear from MSPs telling us that they are reversing their previous strategy of consolidating tools around big four MSP tool platforms. Highlights: Should MSPs decentralize? How will this impact the MSP market? What advice do we have for MSP platform vendors?

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30:35

Defining MSP, MSSP, & SOCaaS

The MSP Zone ·

2021/08/02

What's an MSP? What is an MSSP? What is a SOC? These terms are common throughout the managed services community but often have overlap and can cause confusion. We will explore these terms and examine how they often present themselves in everyday business scenarios. Highlights: Defining MSP, MSSP, and SOC (including SOCaaS) Business characteristics of each Common overlaps

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22:32

How NOT to Respond to the Kaseya Ransomware Attack

The MSP Zone ·

2021/07/21

To all of you bloggers out there with aspirations of becoming an "expert" in managed services and providing MSPs with advice on how to respond to the Kaseya ransomware attack, this podcast is for you!

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42:47

What MSPs Need to Know about the Kaseya Ransomware...

The MSP Zone ·

2021/07/14

An interview with Rob Scott about the legal, political, and business impact of the Kaseya ransomware attack. Highlights: Breach requirements for MSPs Role of insurance The sequence of steps taken by MSPs post-breach Dealing with vendor contract limitations Is this a gross negligence situation? MSP Zone guest: Rob Scott

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29:02

My Thoughts on the Kaseya Breach

The MSP Zone ·

2021/07/09

My random thoughts on the Kaseya breach and how the managed services profession will ultimately respond. Highlights: Don't Panic! How will this impact the managed services profession? MSPs Customers Vendors Legislators There will be an industry response This event will change the nature of how we look at the roles and responsibilities within the managed services profession. It will also influence change in how we contract and insure the several parties within the managed services

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40:28

Risks of Shadow IT and How MSPs Can Fix Them

The MSP Zone ·

2021/07/07

MSPs face many realities when it comes to the management of customer IT environments. Shadow IT is a reality amongst many corporate organizations and very little is known about it or how pervasive it really is. But, there are steps MSPs can take to bring shadow IT under control and manage it more effectively, on behalf of their managed services customers. Highlights: The biggest problems caused by Shadow IT Securing your client’s environment when the perimeter no longer exists SaaS management

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27:31

More States Implementing MSP Regulation

The MSP Zone ·

2021/07/06

Louisiana may have been the first State to pass an MSP law, but it certainly won't be the last. Four other states, including North Carolina, Pennsylvania, New York, and Texas, all have bills that deal with ransomware payments, and even some specifically mentioning MSPs. Highlights: NY Law - NY State Senate Bill S6806A (nysenate.gov) NC Law - House Bill 813 (2021-2022 Session) - North Carolina General Assembly (ncleg.gov) TX Law - TX HB3892 | 2021-2022 | 87th Legislature | LegiScan PA Law

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27:23

Service Guarantees – Should MSPs Use Them?

The MSP Zone ·

2021/06/30

Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should still continue to use guarantees within their service agreements today, that is a different question.

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20:50

Rise of the Cybersecurity Reseller

The MSP Zone ·

2021/06/29

Will cybersecurity resellers have an impact on managed service providers? Like the value-added resellers of yesterday, these upgraded VARs are making a splash by capitalizing on cybersecurity. But, what is it they are really offering? Are they delivering any services themselves? Highlights: Traditional VARs vs. Cybersecurity Resellers Are these cybersecurity resellers offering any managed services? What can MSPs do to differentiate themselves?

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30:07

What is the Difference between Reactive and Proactive...

The MSP Zone ·

2021/06/22

Besides the obvious answers to this question, such as profit margin, ability to scale, efficiency, and higher customer satisfaction, one of the biggest differentiators between MSPs (proactive) and reactive or break/fix providers, is their view of data privacy and security. Summary Data breach requirements Monitoring & Management Cybersecurity controls

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30:07

Should MSPs Charge More for High Profile Clients?

The MSP Zone ·

2021/06/18

Pricing your managed services offerings has been a longstanding debate within the MSP community. When certain types of customers present more lucrative targeting from cybercriminals, perhaps it is time to revisit pricing techniques for MSPs and their more high-profile clients. Summary: Risk-Based Pricing Review MSP internal risk assessments; should they involve clients? Insurance, best practices, and legal agreements all impact your pricing and risk

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30:07

Setting up Your Managed Services Portfolio

The MSP Zone ·

2021/06/16

There are many reasons why you should have a managed services portfolio. Some call it a service catalog, others a service offering. Whatever you call it, the importance of having it within our managed services practice is crucial and can have many long-term impacts throughout your business. Summary: Why is a service catalog important? Managed Services are not consulting services Precise service offerings are easier to communicate in a service agreement

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27:32

The Connection Between Documentation and Compliance

The MSP Zone ·

2021/06/09

Documentation has many benefits within a managed services practice. But, it also can be incredibly important for compliance. Here are some best practices MSPs of all sizes can adopt and implement.

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27:24

Should I Switch from Break/Fix to Managed Services?

The MSP Zone ·

2021/06/08

The decision to change from a break/fix or reactive IT company into a proactive or managed services company is not an easy one, nor should it be undertaken lightly. Being an MSP is a commitment to your clients, and doing things in a very different way. Here are some considerations to help you in your decision-making process. Summary: Why do you want to be an MSP? Do clients have anything to do with this change? Do you understand what is required of you? It's more than just buying the right

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30:58

Managed Services Insurance: Everything You Need to Know

The MSP Zone ·

2021/06/04

Insurance for your MSP practice has never been more important. What types of insurance should you get? What insurance will protect you versus your client?

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20:31

There is no race to the bottom

The MSP Zone ·

2021/06/02

Is there a race to the bottom within the managed services profession? Commodity pressures, competition, these elements have always been with us but they do not mean that we are throwing away our services at rock bottom prices because the race to the bottom is inevitable. Show notes: https://rcpmag.com/blogs/the-evolving-msp/2020/12/for-msps-where-to-from-here.aspx

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22:59

How Can MSPs Avoid Unnecessary Compliance?

The MSP Zone ·

2021/05/27

Many MSPs are so tightly fused with their clients' business and technology needs that it can difficult to separate the two. This is understandable given the high level of trust clients place in their MSPs. But, there is a difference between relying on your MSP to assist you with your compliance needs and transferring your compliance obligations to your MSP. Summary: MSP vs Client Compliance Some things you can't transfer Consulting vs involvement

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20:16

Is a Single Pane of Glass over for MSPs?

The MSP Zone ·

2021/05/24

Much has been made of the "single pane of glass" functionality of the major MSP platform companies. A single place from which the MSP can perform much of their work. And yet, as MSPs continue to have more options when it comes to MSP tools, is the single pane of glass concept ending? Highlights: Big Vendors Have More Risk of "non-performance" from their security tools MSPs are Starting to Hold MSP Platforms Accountable for their Security Performance MSPs are taking a more "best of breed" approach

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28:35

When Security Vendors Get it Wrong

The MSP Zone ·

2021/05/21

MSPs often outsource SOC, SIEM, and other security-related services to their vendors, including some of the larger MSP platform companies. But, what happens when those vendors miss something? Does the MSP have any liability to the client? What can the MSP do to protect themselves? Highlights: Do MSPs need security SLAs from their vendors? What do MSP platform company contracts say? Public Policy issues with limitation of liability clauses MSP Zone Guest: Rob Scott, Scott & Scott LLP

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29:39

Advice for MSPs Going Through MSP Verify

The MSP Zone ·

2021/05/18

Are you considering the MSP Verify certification? If so, here are some practice insights into how you should approach the process and how to maximize the value. Highlights: Why did you choose to go through the MSP Verify? How are managed services clients responding to your certification? What advice would you give to MSPs considering MSP Verify? MSP Zone Guest: Karl Springer, Sagiss

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347 results

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