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PODCAST

Defining Hospitality

Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With

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All Episodes

62:03

The Hospitality Gene - Harsha L’Acqua - Episode # 027

Defining Hospitality ·

2021/12/01

Harsha L’Acqua, Founder of Saira Hospitality, wants others to develop the “hospitality gene” for others. She has created a unique business to help students interested in hospitality find their way to the industry through what she refers to as pop up hospitality schools. Harsha shares with host Dan Ryan how to grow and develop this hospitality gene and her take on defining hospitality.Takeaways: When we first make hotels, walls are the first thing that are put up. To the community it comes

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65:09

Designing for the Silver Lining - Lionel Ohayon -...

Defining Hospitality ·

2021/11/24

Lionel Ohayon, Founder and CEO of ICRAVE Design, lives by the philosophy of “when one door closes, another door opens.” He has created groundbreaking designs at places like terminal 5 at JFK, as well designing parts of the Memorial Sloan Kettering hospital. Lionel joins host Dan Ryan to share how his life experiences have influenced the way he views and creates #hospitality.Takeaways: Lionel designed terminal 5 for JetBlue at JFK, and when designing it he focused on trying to make people

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39:13

Putting Energy into Hospitality - Natalya Berdikyan...

Defining Hospitality ·

2021/11/19

The most valuable asset anyone has is time, but you also need the energy to use that time. Today’s guest learned this after feeling burnt out after years of working at a chocolate production business in Belgium. Natalya Berdikyan is an energy coach, teaching people how to properly take advantage of their energy and put it to their best use. She is also the founder of Life By Design Academy. Listen as she joins host Dan Ryan to share her thoughts on #hospitality today!Takeaways: Everyone

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59:04

Hospitality is a Feeling - Damon Lawrence - Episode #...

Defining Hospitality ·

2021/11/17

The hospitality industry is incredibly diverse as a whole, but not when it comes to the higher up positions. That’s what today’s guest wants to change for the better. Damon Lawrence, the Co-Founder of Homage Hospitality, is working with Howard University to create an outstanding hospitality program at his alma mater, Howard University. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today!Takeaways: There is a labor shortage in the hospitality industry

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61:28

Building a Community - Jason Caldwell - Episode # 023

Defining Hospitality ·

2021/11/12

Jason Caldwell is the definition of an adventurer. He’s rowed across the Atlantic ocean twice, setting a world record on one run, and the Pacific Ocean setting a world record for the fastest time as well. He's trekked through the oldest desert in the world. Caldwell, CEO and Founder of Latitude 35 Leadership and author of “What IF”, joins host Dan Ryan to talk about his experiences with cross ocean rowing and how that has influenced his view on leadership and

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40:50

The Glue That Bonds Us - Stacy Shoemaker Rauen -...

Defining Hospitality ·

2021/11/10

Stacy Shoemaker Rauen advocates that great hospitality isn’t just about great design, it’s also a necessity for our overall well-being. By designing buildings in certain ways, this can help lead us to make healthier and more productive changes in our lives. Rauen is the Editor in Chief of Hospitality Design Magazine, as well as the Senior Vice President at Design Group at Emerald. Listen as she sits down with host Dan Ryan to share her thoughts on #hospitality today!Takeaways: In

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51:52

The Book of Hospitality - Brigette Breitenbach -...

Defining Hospitality ·

2021/11/05

Being a hotelier wasn’t always the goal for Brigette Breitenbach. Back in 2006, one of her clients came to her and asked if she could do some branding for a new hotel that was being opened, and she never looked back. Brigette, now the owner and founder of B&Co as well as an owner of the Iron Horse Hotel in Milwaukee, joins host Dan Ryan to talk about what hospitality means to her. Takeaways: Hospitality isn’t a service, it is to meaningfully care for the guests. It’s all about trying

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54:22

Growing the Community - Nina Grondin - Episode # 020

Defining Hospitality ·

2021/11/03

Creating a welcoming environment in a hotel or bar is a purposeful endeavor. Nina Grondin, Founder and Partner of Curioso, has created a collective where people such as architects, artists, interior designs and more work together to create meaningful experiences through design. Listen to this week’s episode as she shares #hospitality insights with Dan Ryan today!Takeaways: Hospitality isn’t confined to just hotels and bars. It covers a wide range of topics. The basis of hospitality is one

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52:48

Hospitality and Psychology - Dr. Chloe Carmichael -...

Defining Hospitality ·

2021/10/29

Dr. Chloe Carmichael is a world renowned psychologist, entrepreneur, and public speaker. She is also the author of “Nervous Energy - Harness the Power of Your Anxiety”, teaching people how to manage their anxiety. She’s here to give a unique perspective on the overlap between hospitality and psychology. Listen to this week’s episode as she shares #hospitality insights with Dan Ryan today!Takeaways: There is an overlap when it comes to hospitality and psychology. There is a level of empathy

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73:31

Inclusivity; The Backbone of Hospitality - Kraig...

Defining Hospitality ·

2021/10/27

Kraig Kalashian is the owner of KKAD, Pocono Modern, and Westmore Hotels and Restaurants, which includes Pren Kitchen. After spending years playing in a band, Kraig realized he has a passion for solving problems and he discovered the best way to do that is through architecture, food and music. He’s here to give a unique perspective on hospitality through a different lens. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today!Takeaways: Architecture isn’t

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71:30

Life is a Journey, not a Destination - Arnie Malham -...

Defining Hospitality ·

2021/10/22

Arnie Malham is the founder of a number of different companies and organizations, including BetterBookClub.com. He’s also the author of “Worth Doing Wrong,” where he discusses how to build a sustainable business model through company culture. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today!Takeaways: At work, your team will never treat clients better than how the boss treats the team. That is one of the many forms of hospitality. If you put people in a

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71:48

Experiential and Educational Travel - Joseph Diaz -...

Defining Hospitality ·

2021/10/20

When it comes to life changing events, there is nothing quite like travel. Joseph Diaz is the co-founder of AFAR Media, and he has taken it upon himself to use travel as a way to enrich the lives of the younger generation that doesn’t have the same opportunities. There’s a lot to be said about going to a completely new place and truly immersing yourself in the culture, and seeing what you can do to contribute to the community. Listen to this week’s episode as he shares #hospitality

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58:11

The Portable Hospitality Solution - Michael Bedner -...

Defining Hospitality ·

2021/10/15

Today’s guest has a unique business and with that brings his positive attitude about life and hospitality to everything he does. Dan is joined by Michael Bedner, a partner at SOLi, and part of Hirsch/Bedner Associates. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today!Takeaways: In the hospitality industry, there are three major rules to live by. One, always do your best job. Two, you better enjoy what you do. And three, you must grow and learn from any

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62:44

Japanese Culture is a Mentality - Andrew Benioff -...

Defining Hospitality ·

2021/10/13

Today’s guest spent time working in Japan and brings his cultured view to hospitality. Andrew Benioff is the Founder and Managing Partner of the Llenrock Group. He’s also the Founder of the Philadelphia Real Estate Council and the Independent Lodging Congress. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today!Takeaways: Service is the act of serving, but hospitality is the feeling an empathic employee gives to a customer. It’s difficult to have good

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66:25

The Industry That Never Sleeps - Marquise Stillwell...

Defining Hospitality ·

2021/10/08

How do you feel when you first step into a hotel or a restaurant? The excitement in the air, the feeling that you have found some place that is truly unique is part of the allure of the hospitality industry.Dan is joined by a renowned designer, innovative thinker and creative Entrepreneur, Marquise Stillwell. Marquise is also the founder of Deem Journal, ArtMatr, Openbox, Opendox, and Urban Ocean Lab. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan

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64:53

Hospitality and Journalism - Cameron Sperance -...

Defining Hospitality ·

2021/10/06

The hospitality industry has roots in all sorts of other lines of work, even in journalism. Dan is joined by the author of the Moon Boston Travel guide and world traveler, Cameron Sperance! Cameron is also a hospitality beat reporter at Skift. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today! Takeaways: Hospitality boils down to providing that home away from home experience. It’s all about providing caring service with a smile and making a pleasant stay

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74:13

Designing for the Next Generation - Glen Coben and...

Defining Hospitality ·

2021/10/01

When you design your space, are you thinking about the next generation? In this week’s episode, Dan Ryan is joined by Glen Coben, President of Glen & Company, and his daughter Maya Coben of Rialto Capital for our first ever double guest episode! Listen in as they share their combined, multi-generational perspective on the future of hospitality, nurturing growth, developing intuition, and more great insights! Check out some takeaways from this episode below:Hospitality is about creating

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65:09

Traveling Solves Everything - Margaret McMahon -...

Defining Hospitality ·

2021/09/29

For the last year and a half, people have holed up in their rooms, unable to go anywhere. Now more than ever is when people are craving the need to explore, travel and interact with other people. Dan is joined by thought leader in the industry, SVP and global director of Wimberly Interiors, Margaret McMahon! Margaret has seen the world and is a travel enthusiast, and she’s here to share why she thinks travel can really lift someone’s spirits. Listen to this week’s episode as she shares

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50:26

The Bright Side of Life - Glenn Haussman - Episode #009

Defining Hospitality ·

2021/09/24

Having a positive outlook on life is the key to success. Dan is joined by industry thought leader, former adjunct at NYU and host of the “No Vacancy” podcast, Glenn Haussman. Glenn is also the board member at the Long Island Hospitality Association and the president of Rouse Media. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today! Takeaways: The true spirit of hospitality is the notion of giving without expecting anything in return. If you show interest

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59:40

Concierges Are The Original Influencers - Sarah...

Defining Hospitality ·

2021/09/22

How do you stay positive when you’re emotionally drained?Sarah Dandashy of AskAConcierge likes to remember that every guest interaction is a chance to be a part of someone’s positive memory. Listen to this week’s episode as she shares #hospitality insights with Dan Ryan today! Check out some takeaways from this episode below:Though she first found success on Instagram, Sarah finds LinkedIn is a powerful way to grow her network. It’s not just a great way to connect with others in

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