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PODCAST

Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

education courses

All Episodes

44:10

Dealership Advisors Open Up About Advanced Tech...

Dealer Talk With Jen Suzuki ·

2023/01/11

Meet Eric Painter and Brandi Counter, both highly experienced working in dealerships and with the tools dealers use to lock-in great client experiences, stay efficient, and improve ROI! Have you met Stella? She answers calls in seconds, answers questions, routes calls and even sets up service appointments! I have always been obsessed with service and sales calls so I had to share this amazing product! All my expert colleagues agree with me, this works! Callers never wait on hold!!! Your first

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35:53

📈Crucial Data to Maximize Vehicle Sales & Profits in...

Dealer Talk With Jen Suzuki ·

2023/01/04

With over 100 million shopper interactions per day being tracked, it’s easy to see what’s trending with online shoppers and vehicles listed. WIth all this data, you can see where the market is headed and quickly identify target areas that help dealers move to where the market is headed. The auto market is transitioning faster righ now then the last 25+ years! You know what this means...stay alert! Cars are more expensive. Trade values are declining. Interest rates are high. Margins are dropping

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14:32

🛠 Service Advisors - This Easy Sales Move Will...

Dealer Talk With Jen Suzuki ·

2023/01/02

I 👂listen to a ton of Service MPI sales 📞calls and in this episode I pinpoint an area on these calls that will pick you up more approvals! MPI sales calls can easily be an area to target to improve conversions. As you begin to focus on all aspects that can help you improve your goals, hit your numbers and pay you more - this will be a 🔥card to add to your deck! Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 |edealersolutions.com Check out our sponsors!

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12:05

🛠Service MPI - How You 👀View It Will Improve...

Dealer Talk With Jen Suzuki ·

2022/12/30

🛠The multi-point inspection is one way to boost 💰income levels this year! It’s certainly an opportunity to grow your book of business! This episode will get you dialed in! The MPI is often a requirement in every car dealership. It’s an important service that will include checking the fluids, vehicle efficiency, tire conditions, and a variety of other parts of your customers car. This report ensures your client is informed and aware of the status of their car and knowing if its safe and in good

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01:03:33

🏆Ali Reda Shares Blueprint on Being the Highest...

Dealer Talk With Jen Suzuki ·

2022/12/20

I am thrilled that Ali Reda, a humble guy, who sells a ton of cars consistently every month would block off time to visit with my Level Up Now class! It's December and the busiest month for most dealerships. But, Ali is determined to give back to all of us who will listen. He seems to have a bigger purpose in life than just selling cars - he cares deeply for people. And through relationships in his community, he has built an incredible business selling cars! Ali sells Chevy and Cadillac in

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23:43

Learn Effective Best Practices to Get Buyer...

Dealer Talk With Jen Suzuki ·

2022/12/12

I am always talking about video in my sales classes. Why? Because the data proves it out and it gets buyers engaged and resurrected when they ghost you. Salespeople are steady in asking me how to get people to respond more - well, video is def one way to do this! Video has a lot of success but why doesn’t everyone do it? My buddy at CoVideo suggests getting really good at only 3 video types. You can recycle these to start off! The important part is to just try doing this thang! I had

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21:40

Learn My Incoming Sales 📞Call Techniques with a Live...

Dealer Talk With Jen Suzuki ·

2022/12/05

Welome back Dealer Talk with Jen Suzuki Podcast Listeners! You may need to pause and play back this episode more than once! I'm packing in a whole lot for you to consider as you start to focus more on call opp's that crush! You can maximize income potential by with a call plan! Let's GOOOOO! I pause and play an actual role-play with a salesperson to serve up even more techniques than what you are using! As I always say, all sales teams must have the goal of learning new techniques and be ready to

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24:51

Top Performers Do This on Social Media and Outsell...

Dealer Talk With Jen Suzuki ·

2022/11/29

You know what ⏱it is! Are you ready to learn a way to generate your own leads, brand yourself and build a presence that attracts car buyers? I recently had a guest in my Level Up Now class (edealersolutions.com) to teach us how to leverage social media in car sales. He’s a friend and colleague, John McAdams, VP of Sales @ SOCIALDEALER.com | j.mcadams@socialdealer.com. The hundreds of dealerships that tuned in had so much interest, I decided to debrief the class in this episode! So, get ready to

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01:03:36

🥇 I'm Giving All Sorts of Dealership Sales Dept....

Dealer Talk With Jen Suzuki ·

2022/11/22

I was interviewed for U.K.'s #1 automotive podcast. Simon Bowkett, Founder of Symc Training, is a great interviewer and sales trainer who managed to pull out all sorts of insights, sales processes and even some personal parts of my life! This is great for dealership owners and managers heading into a new year and are thinking about initiatives to improve their businesses. I have worked in dealerships for over 20 years and I am in dealerships weekly working alongside both service and sales teams

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13:25

Know How To Fact-Find In Your Sales Process! | Get My...

Dealer Talk With Jen Suzuki ·

2022/11/16

Learn fact-finding questions that help you poke around with buyers so you can hunt for the 🚘 deal! Learn my categories and questions I use to engage buyers. These questions will also help you connect with people so it's easier to write business! So, get some of my best questions that I’m using with car buyers right now! It's time to fact-find! Sharpen your skills and destroy any sales opportunity in your path! Let’s go!!!!! Dealer Talk with Jen Suzuki Podcast | Jennifer@edealersolution.com |

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41:21

From Tesla Exec to Shaking Up Dealer Transportation...

Dealer Talk With Jen Suzuki ·

2022/11/07

Lee Keshishian built one of the first solar power companies and became a force building Solar City from 400 to 1500 employees. During this time, they were acquired by Elon Musk at Tesla. Today we know the company as Tesla Solar. He is always on the forefront of leading technologies and through much experience is now charging forward building AutoSled. He shares his journey and how he is leveraging that experience with the involvement of automotive transportation. It’s a a shake up and it’s exciting

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46:53

Do Best Service & Sales Experiences Include AI? |...

Dealer Talk With Jen Suzuki ·

2022/11/01

Meet Josselyn Boudett, the Founder and CEO of Stella. She is an OG of AI and after years of experience with the largest companies developing AI, she custom built AI for car dealerships to solve some of their biggest challenges. Tech is evolving and allowing for efficiencies that save in expenses, assist with consistencies and ensure customers are being served immediately. Is AI right for your dealership? Will it elevate your service and sales experiences, revenue and CSI? 🤔 Listen in and see

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08:25

Wake Up! The Waitlist Is Not What it Used To Be!

Dealer Talk With Jen Suzuki ·

2022/10/25

The waitlist had a solid purpose when it came to be! Marry a car buyer with an inbound unit, I mean there wasn't a whole lot of choices to sell a new car with very little inventory on the ground. Head to the list right away to see if buyer would put down a deposit on one of them. Wait for it to come in and ba-boom, sell a car. BUT, oh has it changed as of recently as new cars start to accumulate on the lots. You see the waitlist has become a threat. Wake up everyone! The waitlist is preventing

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07:28

Service Advisors: Find Out an Easy Way to Raise Your...

Dealer Talk With Jen Suzuki ·

2022/10/19

Welcome back to Dealer Talk with Jen Suzuki! If you had to target some aspects in your day-to-day business that would help you increase your income potential, what would they be? 🤔 I can guess several but on this episode I pull out just one and remind our service teams that it’s a small action that will impact multiple line items and income. Spoiler alert - Are you focused on your loyal customers? It's a thing! And just a little prep work will lead you right to the 💰! Listen now for some thought

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14:22

Best Ways to Connect with People Who You Want To Buy!!

Dealer Talk With Jen Suzuki ·

2022/10/10

This is for both Service & Sales teams which includes BDC! A quick talk that will pay you $$$! I'm off the cuff with a quick zoom in on this one thing that helps everyone move deals forward. I've just left a client dealership training so this is 🔥hot🔥 on my mind! I always see the struggles with both teams so I am offering some advice that is relatively easy to do and then get the sale. It's all about connecting with people! Dealer Talk with Jen Suzuki Podcast | Jennifer@edealersolution.com |

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35:24

Auto Exec and GM Opens Up About Leading Employee...

Dealer Talk With Jen Suzuki ·

2022/10/03

Dave Hefko is the Vice President of Mainstream Brands Carousel Motor Group and General Manager for Coons Rapids CDJR. He is an outstanding leader who embraces an employee first culture - built on honesty, integrity and hard work. His favorite part of the job is to move people up! We get into building a winning management team, mentorship and he offers a lot of solid advice for every person in every role in the business. Dave once told me and I think it sums up this episode,"Ordinary people can do

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13:25

Cut Down Declined Op's With These Small Actions! 🛠

Dealer Talk With Jen Suzuki ·

2022/09/28

This is a great episode to send to all your Service Advisors! And if you are in sales, you will gain insights that will help you too! Why? Because we all need to know why people choose us to do business with! Each frontline touch point in a client experience makes all the difference in bottom line. I share several ways to increase income potential but I also give an example of what to say to a client. Pay special attenton to the words I choose to use to make a positive impact when writing service

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29:37

Auto Exec Helps Dealers With Used Car Grosses |...

Dealer Talk With Jen Suzuki ·

2022/09/20

Neal Gann, President of LotLinx and longtime friend of mine shares what he knows will help dealers right now with inventory turn. We have a jam-packed episode full of thought provoking discussion about knowing the changes happening right now in the market that will impact your buy/sell inventory. The data is incredibly interesting and publics are taking big losses - staying aware will help you make great decisions that prevent lo$$. Know your inventory and what will you do to clean up inventory and

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37:18

1K+ Dealers in Less Than 3 years! Find Out How This...

Dealer Talk With Jen Suzuki ·

2022/09/12

The Dealer Transportation Model got shook by this Entrepreneur, Dave Sperau! He got dealers time and 💰money back by helping car dealers streamline the process after buying a car from auction. He’s found a way to not only save dealer money but created tons of efficiencies so everyone involved gets time back to do other things like write 🚘deals! He was buying thousands of cars for his dealership. And one day, he said enough is enough there has got to be a better way to avoid the worry of

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56:07

Find Out How This Dealership is Rebooting their Sales...

Dealer Talk With Jen Suzuki ·

2022/09/06

The term 'fat and happy' is coming to an end. In this episode, we have a deep discussion on how do you get your sales teams to next level and raise the bar? I'm talking managers and salespeople! Brent Gardner, Partner of Central Valley Automotive Group and their Corporate Internet Director, Jonathan Guzman join me to share new ways to reset the sales department and take action right now! We talk evolving pay plans and roles as well as raising the bar! Dealer Talk with Jen Suzuki Podcast |

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