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PODCAST

Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

education courses

All Episodes

15:38

Learn How to Build Relationships with Your Customers...

Dealer Talk With Jen Suzuki ·

2022/07/06

It’s easy to fall into a transact hard mentality when you are in a commissioned sales role. We are in ever-changing times and service departments are busier than ever while sales departments struggle with inventory and MSRP+ market adjustments. Each challenge causes Service Advisors & Vehicle Salespeople to speed through the sales process. One thing remains certain, every long-term client is dependent on the type of relationship they have with their trusted source - that’s you! So, check out this

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50:21

Brian Benstock Gets Personal on Leadership, Client...

Dealer Talk With Jen Suzuki ·

2022/06/27

Brian Benstock. He’s Partner, GM & Vice President of Paragon Honda and Paragon Acura in New York. This man is going to get you out of your seat and thinking about leadership and potential - in life and business! He is well known for his thought leadership and champion mentality! He's a friggin' lion and I enjoy his laser-focused growth mindset! He lets us in on some of his routines, insights and goals. We also spend time chatting about what's ahead in the car industry from client retention, service

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12:43

Take a Peek at the Ultimate Client Experience | One...

Dealer Talk With Jen Suzuki ·

2022/06/20

This is a secret sauce episode. I'm not kidding. This is a moment. You want to build clientele for yourself and your dealership, right? I'm going to unleash somethings that no-one talks about or considers. This info is for the progressive, the champions and the ones who want a competitive advantage! Service & Sales Teams: Find out how to improve customer satisfaction, ticket grosses, vehicle sales, retention and make your job a whole lot easier. What's awesome, is that anyone can do this! Remember

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01:10:49

Is College Worth It? | Northwood University...

Dealer Talk With Jen Suzuki ·

2022/06/14

This is a unique opportunity to meet a leader in education and at a University known for their entrepreneurial and free-enterprise spirit. NU is the only school in the U.S. offering an Automotive Marketing & Management and Automotive Aftermarket Management Bachelor’s Degree Academic Programs. In this episode, you will enjoy getting to know Dr. Kent MacDonald the President and Chief Executive Officer of Northwood University, a private school in Midland, MI. He’s approachable and fair in our

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13:09

That 1st Impression! | Greeting Client on Service🔧...

Dealer Talk With Jen Suzuki ·

2022/06/07

Without a solid 1st impression you stand to lose confidence and respect from your client. This is def not going to help your selling game! 😬 I pack this episode with thought provoking actions that focus on connecting with your clients through... you guessed right...that 1st impression! I also pop in some easy plays that will get you clients for life! 💰 New clients vs existing ones - I'll get you thinking about how simple it is to make clients feel valued and appreciated! Hey, you know what...that

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10:22

🛠Service Advisor + 🚘Sales Pro = ROCKSTAR Team! |...

Dealer Talk With Jen Suzuki ·

2022/06/01

Bridging Service Advisors and Sales Pro’s is critical to everyone’s success. But how can Managers unite these two and encourage relationships amongst both teams? It starts with the convo! We get it poppin’ on this episode! 😎 WIIFM - What’s In It For Me…find out how to ignite a great relationship with your client! It all starts with the entire dealership team getting involved in the way clients FEEL when interacting with you! Learn a few money moves that will help you stay mindful in

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01:01:22

5,000 Interviews Later. Jim Fitzpatrick on...

Dealer Talk With Jen Suzuki ·

2022/05/26

In this episode Jim and I talk entrepreneurship and how Bridgett and himself built a news network! They have conducted over 5K executive interviews and his insights are powerful! We talk impactful industry shapers he has interviewed plus industry forecasts! Together, Jim and his wife, Bridgett Fitzpatrick co-founded the first online automotive news network with over 110K subscribers and in their 10th year! What might surprise you is that they figured it all out without network experience! 😳 He

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41:17

How To Get Your Used Car Factory Crankin' From Your...

Dealer Talk With Jen Suzuki ·

2022/03/01

I look for people that raise the bar in the auto industry and bring new tech to the table to help dealers succeed. Only those that truly get after it to help dealership teams win! Everyone needs trades to fuel their used car inventory right now and I had to tell you about this innovation from FRIKINtech! I’m always so focused on client retention with my clients and making sure sales strategies produce lifetime customers! Nothing falls short here on this goal! I wanted you to learn about this tech

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29:08

S6E3: Inder Dosanjh, Dealer Heavyweight and Business...

Dealer Talk With Jen Suzuki ·

2022/02/23

He started his career as an auto Technician. Today, he has developed an incredible leadership team. Inder Dosanjh, Dealer Principal of 18 dealerships in Northern California. He’s my long time friend and colleague who I’ve personally been motivated and inspired by for well over a decade. He had a few stores when we met and I’ve had the privilege to see what it takes to scale and become one of the powerhouses in the auto industry. He opens up and shares his journey in life, hardships that shaped his

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12:51

S6E2: Ways to Focus on Client Retention | 10...

Dealer Talk With Jen Suzuki ·

2022/02/17

So much good stuff in here on how managers and salespeople can improve client retention. I share at least 10 ways to incentivize on the outcomes we are focused on. You know, prospecting, appointments, and sales! -Incentives💸 -Hit Lists 📞 -Notes📝 -Inspection👀 -Contests🥇 jennifer@edealersoluion.com | edealersolutions.com | 800-625-1590 Sponsored by LotLinx.com.

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20:11

S6E1: Easy Ways to Train Salespeople | Ways to...

Dealer Talk With Jen Suzuki ·

2022/02/09

In this episode on Dealer Talk with Jen Suzuki, I share some ways to engage your sales team to help them build selling skill sets so they will attract more appointments and sales! There are many ways to get a consistent internal approach to training and coaching. Identifying focal points is a great way to get started so I share several to help you get going! I will walk you thrugh several examples on approaching easy DIY training in your store! Find out how to get em' talking, thinking and taking

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09:40

Don't Let Your Sales Teams Get Lazy! | Sell More Cars...

Dealer Talk With Jen Suzuki ·

2022/02/01

I have been so focused on helping progressive dealers embrace the mindset that BDC can no longer be tasked with bringing in ALL the biz. There are so many vehicles being sold to out of market buyers ...and wouldn't it be great if those same vehicles were secured by your client base instead? Retain your clients by thinking closely about your sales process. I share ways to sell more cars to your clients in this episode! Heads up - my recommendations set up long-term success!

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47:12

Find Out How The 2%’ers Acquire Inventory!

Dealer Talk With Jen Suzuki ·

2022/01/26

Welcome back to Dealer Talk with Jen Suzuki! I seek out leaders who are willing to share some of their business strategies with other leaders. I listen for strategies that I know will impact and are worth pursuing. I mean, who doesn't want an edge in this game! 😉 These guys share ways to acquire inventory and clients! 💸🚘 There are so many Dealers that want to try something new and are willing to try something and see what happens! This sounds right up their alley! "Tip of the spear" stuff says,

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11:31

S5E8: Handling Objections about MSRP & Wants Exact...

Dealer Talk With Jen Suzuki ·

2022/01/18

Our prospecting convo’s require thought into the words we put out there. And responses to client questions! How do you snapback when obstacles pop up everyday about your MSRP pricing? What about buyers asking about an exact vehicle that you do not have? And in most cases, at arms length via text, phone call or email. I hit up a couple objections that we are tackling right now. Listen for a few tips that open up opportunities so you STOP turning away buyers. Jennifer@edealersolution.com |

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01:02:33

S5E7: Leadership Accountability is Key to Success! |...

Dealer Talk With Jen Suzuki ·

2022/01/12

It is a daily act to help others succeed, to lead businesses growth and their management/sales teams to next levels. Glenn Pasch invites me on his podcast, "You're in Charge" to find out more about evolving in business, my insights on updating mentality and processes to achieve next level success. We also chat about my journey in life that led to this role. Please leave comments and a review on Dealer Talk with Jen Suzuki podcast.

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255 results

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