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PODCAST

Banking Transformed with Jim Marous

Evergreen Podcasts

Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

business business news

All Episodes

52:59

The Global Potential for Banking and Fintech...

Banking Transformed with Jim Marous ·

2022/11/29

Fintech has transformed the financial sector landscape rapidly and has blured the boundaries of both financial firms and the financial sector. This has created opportunities to build more inclusive and efficient financial services and promote economic development worldwide. Countries must embrace the opportunities that fintech firms provide and the potential for collaboration between fintechs and traditional banks. That said, there is still a need for new policies that encourage safe financial

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32:24

Ally Bank: Breaking Through the Noise with Innovation...

Banking Transformed with Jim Marous ·

2022/11/22

As one of the early digital banking leaders, Ally has leveraged product innovation and highly relevant marketing campaigns to drive awareness and growth. Focusing on being an ally to consumers in their financial journey, Ally has tried to differentiate itself from traditional banks and credit unions. Consistency of message and a commitment to incremental product improvements have proven to be a formula for success. My guest on the Banking Transformed podcast is Andrea Brimmer, Chief Marketing and PR

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48:22

Fighting Fraud has Become a CX Differentiator

Banking Transformed with Jim Marous ·

2022/11/15

Marketers and product teams spend heavily on acquiring a customer, only to churn them with a bad first experience. Fraud is becoming an increasing problem with customer experiences, with research finding that payment fraud increased by as much as 70% in 2021. More than ever, we need a new way of looking at fraud prevention, one which deeply inspects user behavior before, during, and after the time of purchase, helping move money fast and without risk, improving the overall customer experience. I am

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36:09

An Innovation Mindset is Needed in Payments

Banking Transformed with Jim Marous ·

2022/11/10

We continue to see the rise of digital commerce based on customer adoption of innovations like digital wallets, buy now pay later (BNPL), instant payments, and cryptocurrency. It is expected that the payments industry is primed for even more innovation over the next 5 years. The bottom line is investment in payments technology is needed more than ever to enable players to be more agile and future-ready, delivering faster speed and scale of innovation and greater revenue. Our guest on the Banking

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42:46

How the CBA Will Support Banks During Industry...

Banking Transformed with Jim Marous ·

2022/11/08

In July of this year, Lindsey Johnson took the helm of the Consumer Bankers Association, replacing Richard Hunt, who had guided the organization for the previous 13 years. This is an important time for the CBA, as economic uncertainty, new legislative initiatives, the introduction of modern technologies, and a redefined structure of the financial services ecosystem are emerging. The challenges and opportunities are enormous. We are fortunate to have Lindsey Johnson, president and CEO of the Consumer

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40:48

Using AI to Maximize Customer Personalization

Banking Transformed with Jim Marous ·

2022/11/03

Financial institutions must accelerate their use of data and insights to improve customer satisfaction. By harnessing the power of AI-based personalization, banks can deliver the most relevant information, advice, offers and products … at scale and in compliance. It’s time to understand what each customer wants and needs … providing contextual service instantly. It’s also time to democratize data to enhance experiences for both customers and employees. I am excited to have Devin Poole, Sr. Product

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54:45

The Future of Banking: Where Everyone Creates Their...

Banking Transformed with Jim Marous ·

2022/11/01

Finance is quickly moving from digital platforms into an era of hyper-personalization, where every user will have ultimate control over their data, their devices, and the value propositions created. This will have a profound effect on the entire banking ecosystem ... and society. Financial institutions are at risk if this transformation is not understood. With democratized finance, anyone can personalize every aspect of finance, including currencies and products created. I am excited to have

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37:02

Now’s the Time to Pick Battles with Fintech Challengers

Banking Transformed with Jim Marous ·

2022/10/27

Traditional banks and credit unions continue to face competition from challenger and online-only banks willing to offer higher yields for savings and deposits. However, now may be the perfect time to use market instability to build new banking relationships with innovative deposit and lending products. In addition, banks can leverage an understanding of consumer behaviors to detect deposit-pricing sensitivities and tailor promotional offers to reach consumers most at risk of attrition and those who

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41:26

Chase and 10X Banking: Building a Digital Platform...

Banking Transformed with Jim Marous ·

2022/10/25

Chase, the digital banking app launched by JPMorgan, has reached one million UK customers after launching in September of last year with a 1% cashback deal and fee-free overseas card use. This growth exceeds the growth of both Monzo and Starling … two other UK neobanks. 10x Banking, the UK-based cloud-native banking technology business, created the platform that powered Chase’s entry into the UK retail banking market. The platform provided a scalable architecture that will allow Chase to expand its

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50:36

Debbie: An Innovative Rewards Platform for Managing Debt

Banking Transformed with Jim Marous ·

2022/10/18

Americans’ total credit card balance reached $887 billion in the second quarter of 2022, with close to a $50B jump since the first quarter of 2022. The 13% increase since 2021 is the largest year-over-year jump in more than 20 years. Unfortunately, most people with an active credit card account aren't able to pay their bills in full. At the same time, the average APR for all current credit card accounts jumped in the second quarter of 2022. How can consumers get control of their credit card debt? My

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31:55

Conquering the ‘Last Mile’ of Data and Analytics...

Banking Transformed with Jim Marous ·

2022/10/13

Banks are making significant investments in their data and analytics initiatives. Unfortunately, most organizations struggle moving from the data preparation and analytics process to the “last mile” of data utilization, where insights are translated into process changes and customer outcomes that drive value. The last mile is where the focus moves from great reports to exceptional results. At this stage, the insights generated become part of improving internal processes and personalization that help

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44:46

Betterment: Using a Challenger Mindset for...

Banking Transformed with Jim Marous ·

2022/10/11

Launched shortly after the 2008 financial crash, Betterment pioneered robo-advisory services and opened the door for individuals to manage their money without the engagement of traditional financial advisors. Despite tremendous growth, a valuation of $1.3 billion in 2021, and a customer base of more than 700,000 customers, limited market potential and increased competition impacted the potential for long-term sustainable growth. This prompted Betterment to expand services offered and markets

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35:57

Humanized Digital Engagement Propels Growth in Banking

Banking Transformed with Jim Marous ·

2022/10/06

The demand for fast, humanized digital engagement has reached new heights, and is changing the financial services landscape. More than ever, customers have switched from wanting to visit a branch to connecting with a human representative via digital channel. Financial Institutions that aren’t prepared to adapt to this new paradigm are at greater risk of losing both market share and the growth that these new channel engagement opportunities provide. I am excited to have Katherine Regnier, CEO of

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38:48

The Future of Open and Embedded Banking at Truist

Banking Transformed with Jim Marous ·

2022/10/04

In the past, consumers relied almost exclusively on legacy banking institutions for their financial interactions. Today, businesses across all industries have access to embedded banking products enabled by Open Banking policies and powered by Banking-as-a-Service (BaaS) providers. Embedded financial services within the user journey makes the experience seamless for the user and unlocks revenue streams and analytics for businesses. The question becomes, what is the role of traditional banks in this

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38:09

Your Back Office: The Missing Piece of Great CX

Banking Transformed with Jim Marous ·

2022/09/29

An Aberdeen Research report shows that improving operational efficiencies is now taking a back seat to customer experience in back-office operations. This should not be a surprise, especially in financial services. Companies that create greater synergies between service and back-office are more successful at transforming their back-office into a strategic differentiator supporting their CX objectives. The question is, where do you start? I am excited to have Nicole Nevulis, Global Senior Director at

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32:05

MX: The Next Frontier of Money Experiences

Banking Transformed with Jim Marous ·

2022/09/27

Utah-based open finance solution provider MX Technologies has named several PayPal veterans to lead the firm’s next phase of growth. This growth will include the continuation of using data to deliver intelligent and personalized money experiences, while connecting technology partners to financial institutions with modern solutions that improve results. MX powers 85% of digital banking providers, as well as thousands of banks, credit unions, and fintech firms, with a combined reach of over 200

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53:58

Accelerating Innovation for Financial Institutions of...

Banking Transformed with Jim Marous ·

2022/09/20

Banks and credit unions are challenged to satisfy consumers with the traditional services they have used for decades, while also delivering the latest offerings that a growing portion of consumers desire. More than ever, consumers are willing to take their business to other financial institutions to find innovative products and services, with more consumers than ever willing to diversify their financial services partners to get what they want. We are very fortunate to have Kris Kovacs, president and

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34:19

FedNow: The Future of Instant Payments

Banking Transformed with Jim Marous ·

2022/09/15

Nearly two-thirds of consumers indicate they manage their financial relationships predominantly online or via their mobile device. In addition, nearly 70% of consumers feel faster payment capabilities from their current financial institution is an important driver of satisfaction. To address these expectations, the Federal Reserve Banks are developing FedNow to enable financial institutions of every size to provide safe and efficient instant payment services in real time, around the clock, every day

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48:07

BMO Harris: Promoting Gender Diversity in FinTech

Banking Transformed with Jim Marous ·

2022/09/13

While the fintech industry is growing rapidly, it is still rare to see women as fintech founders or women holding leadership roles. More concerning is the fact that women fintech founders are lower in North America than other regions of the world. In August, a collaboration between BMO Harris Bank and 1871, a #1-ranked private business incubator, provided women entrepreneurs the opportunity to bring their innovative technologies and products forward. My guests on the Banking Transformed podcast are

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31:00

Ways Technology Can Positively Impact Costs,...

Banking Transformed with Jim Marous ·

2022/09/08

As new players continue to expand market share with data and customer-centric business models, incumbent banks face an urgent need to modernize systems to remain competitive in the payments landscape. By investing in emerging digital technologies, banks can address evolving customer preferences, mitigate risk, and achieve regulatory compliance. My guest on the Banking Transformed podcast is Nick Botha, Business Development Manager at AutoRek. He discusses the importance of an end-to-end platform

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