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PODCAST

Remarkable Results Radio Podcast

Carm Capriotto, AAP

Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers,

leisure automotive

All Episodes

28:03

What is YOUR Responsibility When Working With...

Remarkable Results Radio Podcast ·

2024/07/31

Join Kim, in this episode of the Auto Repair Marketing Podcast as she dives into the key responsibilities shop owners have when teaming up with professional marketers. From the importance of honesty to the need for regular communication and thinking like a marketer, Kim outlines seven essential points to enhance your partnership and boost your business. Discover how to lay a strong foundation for your marketing efforts and ensure your shop is ready for growth. Don't miss these valuable insights and

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22:36

How To Tap Into Government Workforce Development...

Remarkable Results Radio Podcast ·

2024/07/30

Thanks to our Partner, NAPA Auto CareExplore how to access and utilize government workforce development funds to reimburse training costs and strengthen the workforce. This can significantly ease the financial burden for shop owners looking to create opportunities for personal and professional growth for their employees. This funding can also help offset the costs associated with bringing new employees up to speed. Listeners are encouraged to take action by exploring local workforce development

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08:40

Are You Just a pumpkin patch, Or Are You THE PUMPKIN...

Remarkable Results Radio Podcast ·

2024/07/29

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here:

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19:33

The Communications Journey Starts with Listening...

Remarkable Results Radio Podcast ·

2024/07/28

In this introductory episode of the "Speak Up: Effective Communication" podcast, host Craig O'Neill emphasizes the importance of effective communication in both personal and professional contexts. Craig shares his journey of improving his communication skills, highlighting active listening and genuine interest in others. Craig and Carm Capriotto discuss their experiences with Toastmasters and the significance of overcoming the fear of public speaking. The episode sets the stage for future

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24:22

Where Are We Communicating From? [E003] - Speak Up!

Remarkable Results Radio Podcast ·

2024/07/28

In this episode of the "Speak Up Effective Communication,” I share about a recent experience speaking at a local Autowares Council meeting held at the excellent facility of Westside Auto in Holland Michigan.With a nod to my appreciation for the venue - and yes - the challenges of presenting from a repair bay on muggy summer night - we get a glimpse of the importance for tailoring presentations to the environment.Part one of this episode was inspired by a humorous introduction from friend and fellow

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29:35

Diagnosing Communication Problems A to Z [E002] -...

Remarkable Results Radio Podcast ·

2024/07/28

Recorded Live at AAPEX 2023 Carm Capriotto, Craig O'Neill, and Matt Fanslow to discuss the launch of a new podcast by Craig O’Neill ‘Speak Up: Effective Communication,’ focusing on communication and leadership in the automotive industry. They explore the importance of effective communication, challenges in family businesses, and the impact of fear and ego on workplace interactions. The episode emphasizes the need for better communication skills, understanding emotional dynamics, and embracing change

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50:11

Actionable Tips for Enhancing Self-Awareness [THA 390]

Remarkable Results Radio Podcast ·

2024/07/25

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's ClassThis episode emphasizes the transformative power of self-awareness and personal growth. Dave Schedin shares his journey of self-discovery, while Krystal Zellmer highlights the importance of challenging belief systems and embracing experiential leadership training. They stress the need for leaders to connect with their teams, align goals, and move beyond their comfort zones. Krystal Zellmer, VP at Klemmer Leadership

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19:41

Effective Labor Rate [E128] - Business By The Numbers

Remarkable Results Radio Podcast ·

2024/07/25

Thanks to our partners, NAPA TRACS and PromotiveToday,Hunt explores how to understand and improve your effective labor rate, one of the most important aspects of running a profitable auto repair shop.Understanding Effective Labor Rate: Learn the difference between street rate and effective labor rate, and why focusing on the latter is essential.Oil Change Example: Hunt breaks down an example using oil changes to explain how effective labor rate impacts profitability.Comparison of Two

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10:00

Are You Setting Your Employees Up To Fail? [FTR 095]

Remarkable Results Radio Podcast ·

2024/07/19

Thanks to our Partners, Shop Boss, and 360 Payments By setting realistic expectations, providing necessary support and training, fostering a positive work environment, and maintaining transparency and honesty, business owners can create a more productive and harmonious workplace. Implementing these actionable tips from Kevin Eckler can help reduce turnover, improve employee satisfaction, and ultimately lead to a more successful business. Kevin Eckler, Foreign Car Specialists, Poughkeepsie, NY

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26:58

Level Up Your Automotive Training with Gamification...

Remarkable Results Radio Podcast ·

2024/07/19

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network"Research has shown that people forget 90% of what they "learn" in 30 days unless it's reinforced. But reinforcement isn't enough. Today's Class training uses forced recall, a method that creates pathways in a learner's brain, helping them retain information more effectively." David Boyes, from Today's Class, discusses how daily gamification on Today's Class' app can enhance engagement and learning through individual

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38:48

Arun Coumar [E109] - The Auto Repair Marketing Podcast

Remarkable Results Radio Podcast ·

2024/07/17

Today, we're excited to have a special guest with us, Arun Kumar, the owner of Driven Auto Care.In this episode, we’ll explore Arun's unique approach to defining and measuring customer loyalty, creating positive first impressions, and the crucial role of communication and transparency in client retention.We'll also discuss the impact of personalized service, the importance of community engagement, and strategies for handling negative reviews.Plus, Arun will share his insights on emerging trends in

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01:14:18

Can't We All Just Get Along? With Tanner Brandt...

Remarkable Results Radio Podcast ·

2024/07/17

Thanks to our Partner, NAPA AutotechMatt Fanslow and guest Tanner Brandt discuss the recent assassination attempt on former President Donald Trump, the state of the country, and the impact of political polarization. They explore how media influences public opinion and the role of political figures in shaping societal views. The conversation highlights the need for civil discourse, critical thinking, and seeking diverse perspectives to counteract the echo chamber effect of social media. understanding

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47:30

Psychological Safety: Nurturing Trust, Communication,...

Remarkable Results Radio Podcast ·

2024/07/16

Thanks to our Partner, NAPA Auto CareRick White from 180Biz, discusses the importance of creating an environment where team members feel safe to express themselves, offer advice, and hold owners accountable without fear of reprisal. The conversation highlights the role of clear standards, effective communication, and trust in fostering such an environment. Rick emphasizes the need for continuous improvement and learning from mistakes, underscoring the positive impact of a supportive and

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08:07

Stop Moving the Goalposts! [E173] - Chris Cotton...

Remarkable Results Radio Podcast ·

2024/07/15

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here:

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45:25

Part 4 - A Service Advisor’s Take on Customer...

Remarkable Results Radio Podcast ·

2024/07/10

Welcome to another episode of the Auto Repair Marketing Podcast, hosted by Brian and Kim Walker!Today, we have a very special guest, Michael Doherty, who was our exceptional service advisor at Peak Automotive in Apex, North Carolina.Michael has been a pivotal figure in our journey, and we are thrilled to share his insights on customer loyalty and retention. He’ll discuss his unique approach to building lasting client relationships and the importance of genuine care and transparency.Thank you to

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29:19

Tracking Parts and Expenses with Data Mining:...

Remarkable Results Radio Podcast ·

2024/07/09

Thanks to our Partner, NAPA Auto CareAlex Saladna from WickedFile discusses the challenges shop owners face in tracking parts, expenses, and managing profit margins. With real-life examples of shop owners discovering hidden costs and inefficiencies, this episode is a must-listen for anyone looking to optimize their business operations. Alex Saladna, WickedFile Show Notes Watch Full Video Episode The Brakes for Breasts Initiative (00:00:15) An initiative by two shop owners to raise funds for

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08:58

Are You Merely Interested or Are You Committed [E172]...

Remarkable Results Radio Podcast ·

2024/07/08

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here:

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45:54

The Business Partner You Didn’t Know You Needed: A...

Remarkable Results Radio Podcast ·

2024/07/04

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's ClassBrin Kline shares his journey from technician to successful shop owner, highlighting the crucial role of his business coach, Bill Haas. They delve into the importance of having an accountability partner, the role of coaching in reducing stress, and how personalized guidance can help shop owners reach their full potential. Perfect for shop owners looking for insights on business coaching, this episode is packed with

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33:13

Profit vs. Cash Flow: Common Issues & Solutions...

Remarkable Results Radio Podcast ·

2024/07/04

Thanks to our partners, NAPA TRACS and PromotiveIn this episode, Hunt explores the crucial difference between profit and cash flow. Learn why your high profits don't always translate into more cash in the bank and how to better manage your shop's finances.Difference Between Profit and Cash Flow: Understanding why profit and cash flow are not the same and how this affects your financial planning.Accounts Receivable Impact: How the timing of your transactions can create a lag between recording a

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48:50

Part 3 - Customer Retention Series - Loyalty...

Remarkable Results Radio Podcast ·

2024/07/03

Thank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at RepairPal.com/shops.Customer loyalty programs are crucial for retaining clients in the auto repair industry. On the Auto Repair Marketing Podcast, hosts Brian and Kim Walker explore this topic with Joe Schindler and Jeff Rudnick.Joe, a shop owner, shares his experiences with loyalty programs, while Jeff from Pit Crew Marketing offers insights on

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