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PODCAST

Hospitality Daily Podcast

Josiah Mackenzie

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

business places & travel

All Episodes

8:14

The #1 Expense You Can Control in Hospitality -...

Hospitality Daily Podcast ·

2025/05/07

In this episode, Robert Mandelbaum, Research Director at CBRE Hotels, shares how to identify and focus on what you can directly influence in the hotel business to achieve better results.Also see:Meet Robert Mandelbaum: The Man Who Turns P&Ls into PlaybooksUnderstand Your P&L to Boost Profits and Accelerate Your Career A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my

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12:48

Profit Margins Under Pressure: How Smart Hoteliers...

Hospitality Daily Podcast ·

2025/05/06

In this episode, Robert Mandelbaum, Research Director at CBRE Hotels, shares insights on the shift towards profitability in the hospitality industry, the challenges faced by operators, and strategies for maximizing profits.Also see: Meet Robert Mandelbaum: The Man Who Turns P&Ls into PlaybooksUnderstand Your P&L to Boost Profits and Accelerate Your Career A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or

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11:42

Understand Your P&L to Boost Profits and Accelerate...

Hospitality Daily Podcast ·

2025/05/05

In this episode, Robert Mandelbaum, Research Director at CBRE Hotels, shares insights on analyzing profit and loss statements to boost performance, delight investors, and fast-track your career in hospitality.References:Uniform System of Accounts for the Lodging Industry (USALI)Hospitality Financial Technology Professionals (HFTP)Also see: Meet Robert Mandelbaum: The Man Who Turns P&Ls into Playbooks A few more resources: If you're new to Hospitality Daily, start here. You can send me a

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6:07

Meet Robert Mandelbaum: The Man Who Turns P&Ls into...

Hospitality Daily Podcast ·

2025/05/05

In this episode, we meet Robert Mandelbaum, Research Director at CBRE Hotels Research. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality

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37:09

Could Sound Design Be Your Hotel's Secret Weapon? (Dr...

Hospitality Daily Podcast ·

2025/05/03

In this episode, Clay Bassford, founder of Bespoke Sound, speaks with Dr Michelle Ulor, founder of Kinos Studio, a research-led music psychology consultancy helping brands and teams use music to enhance wellbeing, connection, and impact. More:Sunday Slowdown: A Bespoke Sound Takeover with Clay BassfordHow To Use Music To Elevate Your Guest Experience - Clay Bassford, Bespoke SoundA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with

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13:47

Finding Gold in Your 'Data Attic': How...

Hospitality Daily Podcast ·

2025/05/02

In this episode, Claudia Infante, Chief Data Officer at Margaritaville, shares how her team harnesses data to unlock new opportunities, enhance guest experiences, and drive innovation across their diverse businesses. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free

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7:35

Don’t Assume, Listen: Margaritaville’s Secret to...

Hospitality Daily Podcast ·

2025/05/01

In this episode, Claudia Infante, Chief Data Officer at Margaritaville, shares how listening to and understanding your guests and partners can lead to better products, happier customers, and a stronger business. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow

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12:10

How Margaritaville's "Surprise and Delight" Loyalty...

Hospitality Daily Podcast ·

2025/04/30

In this episode, Claudia Infante, Chief Data Officer at Margaritaville, shares how an innovative loyalty program has attracted about 400,000 members and driven $160 million in revenue by focusing on delighting guests. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free

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8:57

Hospitality vs. Lodging: How Real Hospitality Drives...

Hospitality Daily Podcast ·

2025/04/29

In this episode, Claudia Infante, Chief Data Officer at Margaritaville, shares insights on the distinction between hospitality and lodging, as well as why investing in service is a smart business move. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow

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15:39

Get Out from Behind Your Desk (And Other Hospitality...

Hospitality Daily Podcast ·

2025/04/28

In this episode, Claudia Infante, Chief Data Officer at Margaritaville, shares her career journey so far, the lessons learned from her mentors, and the importance of building relationships and sharing ideas. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow

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7:27

A Corner Store, a Bus Driver, and the Moment...

Hospitality Daily Podcast ·

2025/04/28

In this episode, Claudia Infante, Chief Data Officer at Margaritaville, shares a story about experiencing the power of hospitality at a young age. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube,

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9:20

Discover Some of the World's Most Inspiring Hotels...

Hospitality Daily Podcast ·

2025/04/26

In this episode, Matthias Huettebraeuker speaks with Stijn Oyen, Managing Director at Design Hotels, about some of the world's most innovative hotels and what makes them special.See all of the properties mentioned today at DesignHotels.com If you liked this episode, you may also like:Inside Design Hotels: How Stijn Oyen Curates a Global Collection of Hospitality InnovatorsHow Culture and Originality Create Standout Hospitality Experiences A few more resources: If you're new to Hospitality

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33:42

Reduce Turnover & Boost Team Performance: How We're...

Hospitality Daily Podcast ·

2025/04/25

Staffing and turnover remain challenges in hospitality, but you can tackle this head-on. In this special sponsor bonus episode, Josiah sits down with his colleagues at Actabl, Roger Robles and Emma Christensen, to unpack “Associate Engagement,” a new feature inside Transcendent that turns routine maintenance into a live scoreboard, gives engineers the recognition they deserve, and helps you see who’s really performing.Request a call here with Actabl to learn more about this A few more resources:

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16:37

Future Forecast: Why "Community Capital" is...

Hospitality Daily Podcast ·

2025/04/25

In this episode, Matthias Huettebraeuker interviews Stijn Oyen, Managing Director at Design Hotels, about the future of hospitality, the concept of "community capital," and trends unfolding in the industry today.See the report from Design Hotels, “Further Forecast 2025—Community Capital,” and their article "Travelers Are Seeking Community: Here’s How to Build It."If you liked this, you may also like:Inside Design Hotels: How Stijn Oyen Curates a Global Collection of Hospitality

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14:25

Beyond Authenticity: How Culture and Originality...

Hospitality Daily Podcast ·

2025/04/24

In this episode, Matthias Huettebraeuker interviews Stijn Oyen, Managing Director at Design Hotels, about authenticity, culture, and originality in hospitality today.Also see: Inside Design Hotels: How Stijn Oyen Curates a Global Collection of Hospitality Innovators A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered

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16:23

Inside Design Hotels: How Stijn Oyen Curates a Global...

Hospitality Daily Podcast ·

2025/04/23

In this episode, Matthias Huettebraeuker interviews Stijn Oyen, Managing Director at Design Hotels. They highlight the unique qualities and curation process of Design Hotels, as well as how the company maintains its distinctiveness in the hospitality industry. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to

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10:23

Beyond AI: Engineering the Future of Luxury Travel -...

Hospitality Daily Podcast ·

2025/04/22

Gilda Perez-Alvarado, Chief Executive Officer of Orient Express and Group Chief Strategy Officer at Accor, shares her insights on the broader applications of technology and innovation in the hospitality industry.Also, see our other episodes with Gilda:Reinventing the "Art of Travel": Inside Orient Express's Quest to Redefine Luxury HospitalityLVMH and Orient Express: How Luxury Leaders Navigate Legacy in an Era of ChangeLeading Through Change: Adaptability in a Turbulent World A few

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6:40

Leading Through Change: Adaptability in a Turbulent...

Hospitality Daily Podcast ·

2025/04/21

Gilda Perez-Alvarado, Chief Executive Officer of Orient Express and Group Chief Strategy Officer at Accor, shares her insights on leadership, adaptability, and innovation in the hospitality industry today.Also, see our other episodes with Gilda:Reinventing the "Art of Travel": Inside Orient Express's Quest to Redefine Luxury HospitalityLVMH and Orient Express: How Luxury Leaders Navigate Legacy in an Era of Change A few more resources: If you're new to Hospitality Daily, start

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5:50

Sustaining Peak Performance: How Hospitality Leaders...

Hospitality Daily Podcast ·

2025/04/20

In this episode, Josh Wyatt (IG @therealjoshwyatt), CEO of Avant Gardner, shares what he's learned about operating at your best as a hospitality leader.Also, see our other episodes with Josh:Why Creativity Wins—Even in a Recession: The Generator Hostels StoryInside Avant Gardner: Creating The World's Most Innovative Entertainment Destination A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest

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9:04

How to Lead Teams That Deliver Exceptional...

Hospitality Daily Podcast ·

2025/04/19

In this episode, Josh Wyatt (IG @therealjoshwyatt), CEO of Avant Gardner, shares what he's learned about leadership in hospitality and beyond.Also, see our other episodes with Josh:Why Creativity Wins—Even in a Recession: The Generator Hostels StoryInside Avant Gardner: Creating The World's Most Innovative Entertainment Destination A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If

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1,162 results

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