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PODCAST

The MSP Zone

Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and cloud computing, featuring special guests and notable figures in the profession.

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All Episodes

18:42

MSP Platform Space is Heating Up Again

The MSP Zone ·

2021/05/17

Most of our attention has been on the big 4 MSP platforms. But, are we ignoring the growing army of MSP RMM, ticketing, and point solution tools being developed on a regular basis? The big 4 might want to pay attention to this.

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12:11

The Importance of the Small MSP

The MSP Zone ·

2021/05/14

MSPs don't get a lot of attention, don't have many articles written about that, and yet perform a critical role in our global economy that cannot be overlooked. It's time we pay attention to the small MSP!

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16:46

Path of Future MSP Regulation

The MSP Zone ·

2021/05/13

For 21 years, I've been anticipating a day when MSPs are recognized as the indispensable guardians of data privacy and security that they are. With that recognition comes responsibility, and responsibility will continue to arrive in the form of government regulation of MSPs in a particular way.

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22:13

Can Managed Services Clients Impact Your Compliance?

The MSP Zone ·

2021/05/12

Can a managed services customer impact your ability to be compliant? An interesting question, and one that is on the minds of many MSPs. The question can be expanded also to include whether clients can add risk to the MSP.

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27:02

Cyber Insurance Claims - What you need to know

The MSP Zone ·

2021/05/06

Cyber insurance claims are becoming a part of everyday life, both for MSPs and customers. There are, however, some best practices you can adopt to make your managed services practice a little easier when it comes to understanding cybersecurity insurance policies, how they work, and what do to when you may have a claim.

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36:36

It's Time to Revisit Virtual Desktops

The MSP Zone ·

2021/04/30

Virtual desktops are not a new concept for MSPs, but it may be time to revisit this technology as a model for managing current challenges.

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18:46

DOJ Steps Up Fight Against Ransomware

The MSP Zone ·

2021/04/28

The DOJ is stepping up its fight against ransomware. How will this impact your MSP practice?

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19:42

Don't Lose your MSP Cyber Insurance

The MSP Zone ·

2021/04/20

MSPs are at risk of losing their cyber liability insurance coverage. Insurance companies want greater assurance from MSPs Key Points: MSPs need to prove what they are doing, not just claim they do it What are cyber insurance carriers really looking for from MSPs? How to lower your cyber rates for your MSP practice

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33:39

Advice on Negotiating with Vendors

The MSP Zone ·

2021/04/16

MSPs are going through interesting times, particularly when it comes to their relationship with vendors. If you are an MSP (new or old) and need some advice on how to negotiate with your vendors, you've come to the right place.

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20:48

Do we put too much trust in MSPs?

The MSP Zone ·

2021/04/12

Do we put too much trust in MSPs? Where else will you put your trust? These are important questions to ask, but the answers must be arrived at deliberately and with accurate information.

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22:51

Do We Need a US Federal Data Breach Notification...

The MSP Zone ·

2021/04/08

In the wake of recent US Federal government data breaches, there is a rumor of an executive order that could have a huge impact on the MSP sector. We will examine what these new proposed rules could mean for your MSP practice in today's MSP Zone.

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28:23

Is it Smart to Private Label Your Services as an MSP?

The MSP Zone ·

2021/04/06

Private labeling (or white labeling) solutions as an MSP is not a new concept. It has been in practice for many years. And yet, with all the changes in privacy and security disclosures in recent years, it begs the question of whether white labeling is still something MSPs ought to do. Program Highlights: Is white labeling still relevant today? Ability to disclaim white labeled products/services How to fully disclose the use of third-party solutions? MSP Zone Guest: Rob Scott

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25:06

4 Attack Vectors MSPs Should be Covering

The MSP Zone ·

2021/03/31

What are the key areas of security focus for remote workers? We will discuss 4 key attack vectors MSPs should be considering when developing a managed security offering.

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21:03

News from the Cybersecurity Insurance Front

The MSP Zone ·

2021/03/30

More companies are entering the Cybersecurity insurance business and realizing how important MSPs are to that model. What does this mean for MSPs? We’ll discuss on today’s MSPZone.

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19:19

Is the MSP Market Contracting?

The MSP Zone ·

2021/03/25

Is the professional managed services market contracting? We will address this question on today’s MSP Zone.

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17:12

Avoiding the MSP Ransomware Trap

The MSP Zone ·

2021/03/24

There are 3 steps MSPs can take to help clients reduce their risk of ransomware. Put slightly differently, here are 3 things you can do to avoid bailing your customer out of a ransomware situation that was not your fault! Episode Highlights: Cyber liability insurance (for both your MSP practice AND your client) Revised Managed Services Agreements Updated managed services offerings and internal practices

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16:42

The Return of N-able

The MSP Zone ·

2021/03/23

SolarWinds MSP changes name to N-able. What does this mean for the MSP community? We’ll discuss on today’s MSP Zone. Show Notes: www.n-able.com

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18:57

Should MSPs Have a Data Protection Officer?

The MSP Zone ·

2021/03/22

If you are an MSP in the European Union you are probably familiar with the term DPO, or data protection officer. DPOs are required under GDPR and are responsible for the protection of consumer data while in the custody of the company. Episode Highlights: Should MSPs start creating DPO roles? When is the right time to hire a DPO? What are the responsibilities of a DPO? https://edps.europa.eu/data-protection/data-protection/reference-library/data-protection-officer-dpo_en

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14:44

Random Thoughts on Cybersecurity Consultants

The MSP Zone ·

2021/03/19

Cybersecurity has become a big business. And, it's getting bigger every day. Much has been made about the transition from MSP to MSSP, and cybersecurity consulting firms are cashing in on this business shift. Here are some random thoughts about cybersecurity consulting firms, what value they really are providing, and how MSPs ought to be viewing them in order to deliver the best possible managed services offerings to their customers.

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30:47

Are Managed Services Clients on a Collision Course...

The MSP Zone ·

2021/03/18

Recent cyberattacks involving vendor technologies could be creating more risk for managed services customers. Are these attacks setting clients on a collision course with technology vendors (not MSPs)? We will discuss on today's MSP Zone. MSPs need to disclaim liability (in their customer contracts) for downstream vendors All systems are vulnerable. MSPs can’t indemnify them against all risks Make customers deal directly with vendors, allowing MSP to avoid taking on risk from the vendor SPLA vs

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347 results

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