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PODCAST

Defining Hospitality

Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With

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All Episodes

53:03

Black Capes & The Anti-Architect - Christian Giordano...

Defining Hospitality ·

2021/09/15

How do you handle unhappy clients? Christian Giordano, President and co-owner of Mancini Duffy, approaches any situation by thinking about what he can do to improve it. He joins Dan Ryan to talk about #architecture, #hospitality, & more in this week’s episode. Check it out now! Check out some takeaways from this episode below:Christian’s show, The Anti-Architect Podcast, originated with his unique perspective on the architecture industry, and figuring out how to listen, understand, and

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49:01

Deep Unconditional Welcome - Hilary Illick - Defining...

Defining Hospitality ·

2021/09/08

When was the last time you deeply listened to someone else? When was the last time you deeply listened to yourself? Hilary Illick, senior faculty member at the Hoffman Institute, joins Dan Ryan to discuss open-hearted listening, #sustainability, creativity, and more on this new episode of Defining #Hospitality! Listen to this episode now! Check out some takeaways from this episode below:The Hoffman Institute’s approach to hospitality is by meeting everyone with a deep unconditional welcome

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60:10

Home Away From Home - Michael Dobin - Defining...

Defining Hospitality ·

2021/09/01

What makes you feel most at home? Is it some comfy furniture, a familiar scene, or is it something far deeper? Mikey Dobin, President of Valley Forge Fabrics stops by to share his perspective and swap stories with his lifelong best friend, Dan Ryan. Listen to the episode for more laughs & poignant insights into the hospitality industry like the ones below! Takeaways:“Hospitality is a place where I feel like it's home away from home.” - Mikey DobinWhat makes a hotel feel like home is a

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47:48

A Cookie Feeds All Ages - Loren Brill - Defining...

Defining Hospitality ·

2021/08/25

Is anything as universal as a cookie? Loren Brill, founder and CEO of Sweet Loren’s, stops by to talk about continuing her company's meteoric growth during a pandemic, building an inclusive culture, and setting an example for the next generation of female entrepreneurs. Check out some takeaways from this episode below:Food is more than just nourishment, it’s a way for us to connect with each other. Sharing food, especially healthy food, is a great way to build communities & make our

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67:42

River Guide Leadership - Chris Green - Defining...

Defining Hospitality ·

2021/08/18

What makes a strong leader? According to Chris Green, President & CEO of Chesapeake Hospitality, a good leader is like a river guide - they’ve been through the rapids before, but know how to get the best out of their team without jumping in and paddling for them. Listen in as Chris joins host Dan Ryan to discuss the different ways leadership can be nurtured and cultivated while navigating the rushing waters of the hospitality industry. Check out some takeaways from this episode

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54:13

It's All About How You Fix It - Misha Bedner -...

Defining Hospitality ·

2021/08/12

When something goes wrong, how do you react? Do you throw your hands up in frustration and surrender, or do you try to fix the problem? Misha Bedner, President of Agency 967, advises to remain calm when things go haywire, because he knows the best thing you can do is approach the situation with a positive attitude and focus on the customer experience. Check out the podcast for more great insights like the ones you see below! Takeaways:Hospitality is about service. A great customer

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68:52

How You Make People Feel - Bashar Wali - Defining...

Defining Hospitality ·

2021/08/05

What do you remember most about a hotel experience? For some, it may be the furnishings or fabulous architecture. But for Bashar Wali, Founder & CEO of Practice Hospitality and This Assembly, it’s about the moments of real human interaction and connection that matter most. In this episode, Bashar Wali joins Dan Ryan to talk about what hospitality means to him, ways we can improve diversity throughout the industry, & the future of hospitality. Check out some takeaways from this

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