Experience Leadership - The Small Business Podcast

How to Stop Being a Soul-Sucking Workplace with Michael Kerr Your business' culture is your #1 competitive advantage. But having a great workplace doesn't happen by accident. A great workplace is intentionally designed. 🛎 In this episode Researcher, author and Canadian Hall of Fame Speaker, Michael Kerr, will uncover the secrets of how culture drives your success. Is it important to have humour and play at work? Does it drive customer engagement and satisfaction? Well, you'll have to press play to

6 Steps to Diffusing and Satisfying a Customer with Needs with Russ Dantu It seems like every day a customer and service provider is video recorded in an altercation over masks. But the issue for businesses is so much deeper... how to handle guests who have a problem or challenge. 🛎 In this episode We'll talk about what it takes to keep your cool and deal effectively with customers in a way that turns them into loyal ambassadors. ABOUT RUSS Russ Dantu is a service expert who works with

Experience Leadership -  Made for small business, independent operators and entrepreneurs to help them work ON their business not just IN their business with Marc Haine Each week, your host, Service Expert and Master of Experiences, Marc Haine brings you compelling content to help you with your business. ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online