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PODCAST

Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

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All Episodes

10:32

Get Clients to Show Up! | Learn My 5 Steps to...

Dealer Talk With Jen Suzuki ·

2022/08/30

Who is confirming your stores appointments? Make sure this person or team is 🎧 listening to this episode! Improve the value and meaning of your visits! Assuming appointments are getting confirmed is never a good thing! Maybe you have a BDC doing this but many are understaffed right now. Increase appointments and prevent no shows. Then, watch the increases in RO's, grosses, and car sales POP! 💰 Dealer Talk with Jen Suzuki Podcast | Jennifer@edealersolution.com | 800-625-1590 |

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36:41

Easy Tricks to Stop 🚘UC Markdowns and Make💰! | Pro...

Dealer Talk With Jen Suzuki ·

2022/08/23

Rick Dearden, LotLinx Director has a highly experienced dealership background and passion for the car business! His extensive experience in dealerships and as a Hendrick General Manager gives us a true action plan for wiping out used car margin loss. He opens up and walks us through how to handle the current headwinds many are facing as inventory turn days are increasing. Some will start markdowns but Rick explains the digital landscape showing us how to leverage tech to avoid this and maintain

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15:25

How Service & Sales Pros Plan For an Effective Day! |...

Dealer Talk With Jen Suzuki ·

2022/08/17

🏆 Win mode turned on! 🏆 Do you plan your workday? You can go with flow and handle whatever comes to you or do you go in thinking about and acting out a strategic plan. Curious what a Service Advisor or Sales Pro day would look like to be a top 10 producer in your store? Service Advisors - look at anticipated work the day before! What are you looking for....find out as I expand in more detail! Salespeople - Gain ways to prepare for managing your time and make the most of the opportunities so you

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19:47

Improve CSI Right Now! | 5 Easy Rules for the...

Dealer Talk With Jen Suzuki ·

2022/08/09

As I travel and train in dealership service departments, I always see what's going on and find ways to level up everyone's game! I enjoy sharing what I see, learn and know with the intentions always to help someone else improve their outcomes. This episode is pure 💰money💰 moves! I share my 5 major approaches to to handling service custoers each and every day. Managers should have their entire team listen, take notes and huddle up to discuss how these CX rules apply to your service department

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46:57

Surprise Succession Leads to Prestigious Philanthropy...

Dealer Talk With Jen Suzuki ·

2022/08/02

Today’s episode features one of America’s most prestigious car dealerships, New York-based Rallye Motor Company, and its visionary President and CEO, Juliana Terian! She shares her success story that is sure to inspire and motivate! Her architecture background of 20 years helped her transition into taking over one of the leading luxury auto groups. Her corporate values and support of community with meaningful organizations while empowering employee relationships has had a resulting effect on the

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14:43

🔥HEAT🔥 - How Do You Get 🛠 Clients From a Level 10 to...

Dealer Talk With Jen Suzuki ·

2022/07/26

How you handle customer heat impacts your entire day and potential income. Is it me or does it seem like customers get heated real fast these days? Maybe it’s all the world stresses and anxieties of uncertainty coupled with rising prices everywhere we turn. Whatever is going on is causing heat and we need a plan to minimize and be able to walk away in a headspace that allows you to get on with your day and write more business! In this episode I share ways to approach heat and overturn. Dealer Talk

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39:36

📞Ring! 📞Ring! Do You Know What Happens Next? |...

Dealer Talk With Jen Suzuki ·

2022/07/19

Jackie Anthony and I chat about call tracking and how to improve bottom line with dealership service & sales teams. 🎧Listen all the way to the end because we give real-world activities managers can use with their teams to dial into better processes! Find out if your clients are truly satisfied with your team on the phone and the client experiences they are receiving! Dealerships are using call-tracking to: Capture More Business | Improve Client Experiences | Maintain CSI | Get to Next Levels |

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46:23

Real Talk with Hyundai Exec on Employee Success, EV...

Dealer Talk With Jen Suzuki ·

2022/07/11

Randy Parker, Senior Vice President of Sales, Hyundai Motor America talks openly to us about current client winning strategies for both sales and service teams as the industry evolves faster than ever! Our chat will keep you in the know to remain competitive with more electric and hydrogen powered fuel cell vehicles hitting the roads! Electrification is a big topic in both service and sales. Randy talks EV in a nutshell! Dealer Talk with Jen Suzuki Podcast | Jennifer@edealersolution.com |

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15:38

Learn How to Build Relationships with Your Customers...

Dealer Talk With Jen Suzuki ·

2022/07/06

It’s easy to fall into a transact hard mentality when you are in a commissioned sales role. We are in ever-changing times and service departments are busier than ever while sales departments struggle with inventory and MSRP+ market adjustments. Each challenge causes Service Advisors & Vehicle Salespeople to speed through the sales process. One thing remains certain, every long-term client is dependent on the type of relationship they have with their trusted source - that’s you! So, check out this

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50:21

Brian Benstock Gets Personal on Leadership, Client...

Dealer Talk With Jen Suzuki ·

2022/06/27

Brian Benstock. He’s Partner, GM & Vice President of Paragon Honda and Paragon Acura in New York. This man is going to get you out of your seat and thinking about leadership and potential - in life and business! He is well known for his thought leadership and champion mentality! He's a friggin' lion and I enjoy his laser-focused growth mindset! He lets us in on some of his routines, insights and goals. We also spend time chatting about what's ahead in the car industry from client retention, service

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12:43

Take a Peek at the Ultimate Client Experience | One...

Dealer Talk With Jen Suzuki ·

2022/06/20

This is a secret sauce episode. I'm not kidding. This is a moment. You want to build clientele for yourself and your dealership, right? I'm going to unleash somethings that no-one talks about or considers. This info is for the progressive, the champions and the ones who want a competitive advantage! Service & Sales Teams: Find out how to improve customer satisfaction, ticket grosses, vehicle sales, retention and make your job a whole lot easier. What's awesome, is that anyone can do this! Remember

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01:10:49

Is College Worth It? | Northwood University...

Dealer Talk With Jen Suzuki ·

2022/06/14

This is a unique opportunity to meet a leader in education and at a University known for their entrepreneurial and free-enterprise spirit. NU is the only school in the U.S. offering an Automotive Marketing & Management and Automotive Aftermarket Management Bachelor’s Degree Academic Programs. In this episode, you will enjoy getting to know Dr. Kent MacDonald the President and Chief Executive Officer of Northwood University, a private school in Midland, MI. He’s approachable and fair in our

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13:09

That 1st Impression! | Greeting Client on Service🔧...

Dealer Talk With Jen Suzuki ·

2022/06/07

Without a solid 1st impression you stand to lose confidence and respect from your client. This is def not going to help your selling game! 😬 I pack this episode with thought provoking actions that focus on connecting with your clients through... you guessed right...that 1st impression! I also pop in some easy plays that will get you clients for life! 💰 New clients vs existing ones - I'll get you thinking about how simple it is to make clients feel valued and appreciated! Hey, you know what...that

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10:22

🛠Service Advisor + 🚘Sales Pro = ROCKSTAR Team! |...

Dealer Talk With Jen Suzuki ·

2022/06/01

Bridging Service Advisors and Sales Pro’s is critical to everyone’s success. But how can Managers unite these two and encourage relationships amongst both teams? It starts with the convo! We get it poppin’ on this episode! 😎 WIIFM - What’s In It For Me…find out how to ignite a great relationship with your client! It all starts with the entire dealership team getting involved in the way clients FEEL when interacting with you! Learn a few money moves that will help you stay mindful in

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01:01:22

5,000 Interviews Later. Jim Fitzpatrick on...

Dealer Talk With Jen Suzuki ·

2022/05/26

In this episode Jim and I talk entrepreneurship and how Bridgett and himself built a news network! They have conducted over 5K executive interviews and his insights are powerful! We talk impactful industry shapers he has interviewed plus industry forecasts! Together, Jim and his wife, Bridgett Fitzpatrick co-founded the first online automotive news network with over 110K subscribers and in their 10th year! What might surprise you is that they figured it all out without network experience! 😳 He

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41:17

How To Get Your Used Car Factory Crankin' From Your...

Dealer Talk With Jen Suzuki ·

2022/03/01

I look for people that raise the bar in the auto industry and bring new tech to the table to help dealers succeed. Only those that truly get after it to help dealership teams win! Everyone needs trades to fuel their used car inventory right now and I had to tell you about this innovation from FRIKINtech! I’m always so focused on client retention with my clients and making sure sales strategies produce lifetime customers! Nothing falls short here on this goal! I wanted you to learn about this tech

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29:08

S6E3: Inder Dosanjh, Dealer Heavyweight and Business...

Dealer Talk With Jen Suzuki ·

2022/02/23

He started his career as an auto Technician. Today, he has developed an incredible leadership team. Inder Dosanjh, Dealer Principal of 18 dealerships in Northern California. He’s my long time friend and colleague who I’ve personally been motivated and inspired by for well over a decade. He had a few stores when we met and I’ve had the privilege to see what it takes to scale and become one of the powerhouses in the auto industry. He opens up and shares his journey in life, hardships that shaped his

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12:51

S6E2: Ways to Focus on Client Retention | 10...

Dealer Talk With Jen Suzuki ·

2022/02/17

So much good stuff in here on how managers and salespeople can improve client retention. I share at least 10 ways to incentivize on the outcomes we are focused on. You know, prospecting, appointments, and sales! -Incentives💸 -Hit Lists 📞 -Notes📝 -Inspection👀 -Contests🥇 jennifer@edealersoluion.com | edealersolutions.com | 800-625-1590 Sponsored by LotLinx.com.

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20:11

S6E1: Easy Ways to Train Salespeople | Ways to...

Dealer Talk With Jen Suzuki ·

2022/02/09

In this episode on Dealer Talk with Jen Suzuki, I share some ways to engage your sales team to help them build selling skill sets so they will attract more appointments and sales! There are many ways to get a consistent internal approach to training and coaching. Identifying focal points is a great way to get started so I share several to help you get going! I will walk you thrugh several examples on approaching easy DIY training in your store! Find out how to get em' talking, thinking and taking

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09:40

Don't Let Your Sales Teams Get Lazy! | Sell More Cars...

Dealer Talk With Jen Suzuki ·

2022/02/01

I have been so focused on helping progressive dealers embrace the mindset that BDC can no longer be tasked with bringing in ALL the biz. There are so many vehicles being sold to out of market buyers ...and wouldn't it be great if those same vehicles were secured by your client base instead? Retain your clients by thinking closely about your sales process. I share ways to sell more cars to your clients in this episode! Heads up - my recommendations set up long-term success!

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283 results

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