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PODCAST

Hospitality Daily Podcast

Josiah Mackenzie

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

business places & travel

All Episodes

9:04

How to Lead Teams That Deliver Exceptional...

Hospitality Daily Podcast ·

2025/04/19

In this episode, Josh Wyatt (IG @therealjoshwyatt), CEO of Avant Gardner, shares what he's learned about leadership in hospitality and beyond.Also, see our other episodes with Josh:Why Creativity Wins—Even in a Recession: The Generator Hostels StoryInside Avant Gardner: Creating The World's Most Innovative Entertainment Destination A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If

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15:30

Inside Avant Gardner: Creating The World's Most...

Hospitality Daily Podcast ·

2025/04/18

In this episode, Josh Wyatt (IG @therealjoshwyatt), CEO of Avant Gardner, shares behind-the-scenes insights into what many are calling the world's most innovative events and entertainment complex, providing a masterclass in creativity and experiential design. Links:See posts on Josh's LinkedIn profile hereAvant Gardner on LinkedInAvant Gardner on InstagramThe Brooklyn Mirage on InstagramListen to Josh on Prism's Live Music Industry Podcast A few more resources: If you're new to

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20:10

Why Creativity Wins—Even in a Recession: The...

Hospitality Daily Podcast ·

2025/04/17

In this episode, Josh Wyatt (IG @therealjoshwyatt), CEO of Avant Gardner and former Co-Founder and Managing Partner of Generator Hostels, takes us inside the powerful intersection of creativity and capital in hospitality. Josh shares the compelling story of how he transformed Generator Hostels into one of the world's most innovative and successful hospitality brands—even during challenging economic times.You'll learn:Why creativity is crucial for standing out in hospitality.How to

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9:53

LVMH and Orient Express: How Luxury Leaders Navigate...

Hospitality Daily Podcast ·

2025/04/16

In this episode, Gilda Perez-Alvarado, Chief Executive Officer of Orient Express and Group Chief Strategy Officer at Accor, reveals how luxury leaders are successfully preserving legacy brands in today’s rapidly evolving world. She provides an inside look at the strategic partnership between Orient Express and global luxury powerhouse LVMH, exploring why history, authenticity, and meticulous craftsmanship are essential ingredients for thriving amidst uncertainty. A few more resources: If

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10:13

Reinventing the "Art of Travel": Inside Orient...

Hospitality Daily Podcast ·

2025/04/15

Gilda Perez-Alvarado, Chief Executive Officer of Orient Express and Group Chief Strategy Officer at Accor, takes us behind the scenes of the iconic brand's revival in this episode recorded Friday, April 11, 2025 - exploring how they're reinventing luxury hospitality. Discover the strategy behind their ambitious launch of Orient Express’s first hotel, train, and yacht—and learn what the new 'art of travel' truly means. A few more resources: If you're new to Hospitality

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20:39

Tariffs, Travel Disruption, and What Hotel Leaders...

Hospitality Daily Podcast ·

2025/04/14

In this episode, Jan Freitag, National Director, Hospitality Analytics at CoStar Group, shares insights on the impact of tariffs on the US hotel industry, the importance of actionable data, and strategies for navigating uncertain times.Links:"Tell Me More" Podcast by Jan Freitag & Isaac Collazo: Apple Podcasts or Spotify Jan's recent episode on No Vacancy NewsJan's episode on the Hotel Moment podcastHotel Data ConferenceI-92/APIS Dataset from the U.S. Department of

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53:48

Sunday Slowdown: A Bespoke Sound Takeover with Clay...

Hospitality Daily Podcast ·

2025/04/13

Today, Hospitality Daily transforms into your personal sonic retreat as we present our first-ever musical special: "Dream Resort: A Mediterranean Escape," created by Clay Bassford and our friends at Bespoke Sound. Leave behind the daily challenges of hospitality and immerse yourself in the fantasy resort experience you work so hard to create for others. Our specially curated 53-minute musical journey transports you to an idyllic Mediterranean paradise—from the gentle morning waves greeting

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10:52

Celebrating Careers, Cultivating Culture: Suzie...

Hospitality Daily Podcast ·

2025/04/12

In this episode, Suzie Thompson, Vice President of Commercial at Red Carnation Hotels, shares her insights on careers in hospitality and how they celebrate excellence.This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode

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10:23

How We’re Preparing Our Hotels for an AI-Driven World...

Hospitality Daily Podcast ·

2025/04/11

In this episode, Suzie Thompson, Vice President of Commercial at Red Carnation Hotels, shares how she is preparing for an AI-driven world.This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day,

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37:01

The Red Carnation Blueprint: Making Every Guest Feel...

Hospitality Daily Podcast ·

2025/04/10

In this episode, Suzie Thompson, Vice President of Commercial at Red Carnation Hotels, shares insights into how her teams blend data, culture, and creativity to deliver exceptional guest experiences.This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable

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16:47

My AI Research Results: 87% of Hospitality Pros...

Hospitality Daily Podcast ·

2025/04/09

In this episode, Josiah Mackenzie shares some top takeaways from his latest research, including how 87% of hospitality professionals participating in the study already use AI to improve efficiency, creativity, and guest experience. Listen now for practical examples, underutilized AI opportunities, and actionable insights you can use in your hotel or hospitality business.Also see:AI 2027 ProjectWhat AI Might Bring Hotels in 2025 - Martin SolerAmerica's Chief AI Officer for Travel Shares Advice

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24:23

Tariffs, Unfolding Travel Trends, and San Francisco’s...

Hospitality Daily Podcast ·

2025/04/08

In this episode, Zach Demuth, the Global Head of Hotels Research at JLL, shares what he sees happening in the hotel and hospitality ecosystem, including tariffs, travel trends, and San Francisco's comeback.See insights and research from JLL hereSee coverage of JLL's San Francisco research on Hotel Management and Hotel Investment Today.Check out our other conversations:Why The Hotel Industry is at a Pivotal Moment (December 2024)Research: Top Hospitality Trends to Watch (February

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41:18

Hospitality’s Early Warning Signs: What the Data...

Hospitality Daily Podcast ·

2025/04/07

In this episode, Jamie Lane, Chief Economist at AirDNA, reveals how data provides crucial early warnings for broader trends—and what hospitality professionals can do about it.What you'll learn in this episode:How hospitality’s approach to data has shifted—from historical analysis to predictive insights.Why short-term rental bookings provide an early glimpse into hotel demand.The connection between short-term rentals and hotel markets.What niche short-term rental growth signals for hospitality

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49:43

My Journey to GM: Lessons in Leadership, Culture, and...

Hospitality Daily Podcast ·

2025/04/06

In this episode, Emily Goldfischer, founder and editor-in-chief of hertelier, interviews Hazel Hagans Farris, Le Meridien Washington, D.C., The Madison. Hazel shares her unconventional journey from studying chemistry to becoming a leader in the hospitality industry, tackling leadership challenges, and championing women in hospitality.In this, we cover:(00:00) Introduction(00:21) Hazel's background and career shift(01:17) First role at W Atlanta Buckhead(02:46) Gradual realization of passion for

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19:51

Navigating Career Change: Practical Advice for...

Hospitality Daily Podcast ·

2025/04/05

In this episode, Anna Blue, a seasoned leader in hospitality and beyond, shares her insights on navigating career transitions, the importance of finding purpose, and the power of saying "I don't know yet."We cover:(00:00) Intro: Layoffs in the U.S. and career transitions(00:32) Anna's own career transition(03:09) Being "highly employable"(04:50) Learning from others' experiences(05:40) Balancing work and personal life(07:07) Finding excitement in new

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7:47

Less Ringing, More Hospitality: AI-Powered PBX To...

Hospitality Daily Podcast ·

2025/04/04

In this episode, Steven Marais, Vice President of Rooms at Noble House Hotels & Resorts, shares an exciting new initiative to free up his teams to spend more time with guests. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the

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11:26

Better Together: How We Aligned Hotel Operations,...

Hospitality Daily Podcast ·

2025/04/03

In this bonus episode, Steven Marais, Vice President of Rooms at Noble House Hotels & Resorts, shares his experience working with Actabl's suite of products: Alice: Software for Operations, Housekeeping, Guest Messaging & MoreProfitSword: BI for Data-Driven Hotel ManagementHotel Effectiveness: Labor Management & Staffing SchedulingTranscendent: Hotel Asset Management SoftwareSee more episodes with Steven: Why I Stayed: How Growth, Culture, and Opportunity Kept Me in

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12:06

Hotel Tech Integration: Why It's Still Broken (And...

Hospitality Daily Podcast ·

2025/04/03

In this episode, Steven Marais, Vice President of Rooms at Noble House Hotels & Resorts, shares insights on simplifying hotel tech stacks, the challenges of integrations, and the journey towards a more unified, cloud-based technology foundation.We cover:(00:56) Steven's role and responsibilities (02:08) The importance of interfacing in hospitality tech(03:52) Challenges with legacy systems and new tech(05:01) Preparing for a future with more AI(05:56) Standardizing the tech stack across

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11:05

Creating Careers, Not Just Jobs: How to Recruit,...

Hospitality Daily Podcast ·

2025/04/02

In this episode, Steven Marais, Vice President of Rooms at Noble House Hotels & Resorts, shares insights on challenges and strategies for recruiting and retaining talent in the hospitality industry, including the importance of creating career paths and a fun work environment.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each

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7:38

Execution is Everything: Turning Hospitality Ideas...

Hospitality Daily Podcast ·

2025/04/01

In this episode, Steven Marais, Vice President of Rooms at Noble House Hotels & Resorts, shares the most valuable lesson he's learned in his career: that execution is everything. He discusses the importance of follow-through in hospitality, the role of training and preparation, and how to handle high-pressure events.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my

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1,163 results

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