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PODCAST

Uncle Marv"s IT Business Podcast (Real Talk for IT Pros & MSPs)

The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. The podcast aims to provide actionable advice and tips that help IT businesses survive and grow in the competitive tech industry. The podcast features guest interviews with seasoned IT professionals, business owners, vendors and industry leaders who share their experiences, insights, and strategies for success. These discussions often cover topics such

technology entrepreneurship

All Episodes

00:16:25

645 Gregg Lalle - IT Nation's New General Manager

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/08

Gregg Lalle recently transitioned from leading the international sales teams at ConnectWise to becoming the General Manager of IT Nation. In this role, he aims to make IT Nation more inclusive by welcoming non-ConnectWise partners and vendors to the community. His focus is on growth, business efficiency, leadership development, and promoting health and well-being for managed service providers (MSPs). Gregg plans to bring a global perspective to IT Nation, drawing from his experiences working with

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00:09:37

644 The Secret Sauce of IT Nation Evolve Peer Groups

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/08

Andre Gilmore leads the IT Nation Evolve peer groups (formerly HTG peer groups acquired by ConnectWise in 2018) aimed at accelerating the growth of MSP partners. The peer groups are unique in their emphasis on both personal and professional development, creating an environment of closeness and trust where members can have honest discussions and "refuse to let each other fail." The groups meet quarterly for two-day in-person sessions with ample social activities to build strong relationships. Each

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00:30:33

643 Peter Kujawa on Boosting MSP Profitability:...

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/07

Uncle Marv kicks off the episode by introducing Peter Kujawa from Service Leadership, a ConnectWise company that benchmarks MSPs and other tech service providers on their financial and operational performance. Peter explains that Service Leadership has been collecting quarterly data from companies worldwide for 19 years to determine best-in-class metrics that drive success . He shares how benchmarking was a game-changer for the struggling MSP he was running, instantly revealing areas to improve like

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00:24:15

642 Raffael Marty on MSP Cybersecurity: Insights from...

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/07

Hey folks, Uncle Marv here, coming to you live from IT Nation Secure in Orlando, Florida! In this episode, I had the pleasure of chatting with Raffael Marty, or Raffy as he's known, from ConnectWise. Raffy is the Vice President of Cybersecurity and has been with ConnectWise for three years. We dive deep into the world of cybersecurity, especially focusing on the MSP space. Rafi shares his journey from enterprise security to MSPs and highlights the subtle yet significant differences between the

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01:03:23

641 MSP Success Story: Unbound Digital

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/06

The episode kicks off with Uncle Marv providing updates on his recent trip to IT Nation Secure and the new podcast sponsor, TruGrid. He then welcomes Jason and Rachel Miller to discuss what makes a successful MSP. The Millers share their experience of renovating their new office building, which was previously the Johnson City Chamber of Commerce building. They discuss the challenges they faced, including dealing with outdated features like parquet flooring and asbestos. A significant turning point

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00:35:55

640 Interviews from Tampa - SuperOps Super Summit

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/06/01

Uncle Marv here with the scoop from the SuperOps Super Summit. This was a tweener episode, recorded between conferences to give you the inside scoop. First up, I caught up with Arvind, the big boss at SuperOps. He filled me in on the Summit being their 7th event, with a focus on MSP education and networking rather than sales pitches. Arvind shared how SuperOps has grown from an unknown to a recognized brand in the last 18 months, thanks to their great product and making themselves available to the

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00:32:28

639 ASCII Celebrates 40 Years

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/05/30

ASCII was founded in the early 1980s when Alan Weinberger recognized that independent computer dealers and service providers were the smartest people in the industry, acting as trusted advisors to clients. Over 40 years later, that core vision remains - ASCII elevates managed service providers (MSPs) by leveraging the collective power of over 1,300 members and 10,000 employees across North America. The community provides immense value through group purchasing discounts, educational resources,

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00:53:45

638 Defining Your Ideal Client for Effective MSP...

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/05/30

Revisiting Strategic Marketing PlanningWe kick things off by revisiting the concept of having a strategic marketing plan before executing tactics. Tim explains that most businesses get the sequencing wrong - you need to define your target market and ideal clients first, then identify where they are and what messaging will resonate with them. This "fuel" informs the marketing "vehicles" or tactics you'll use. Tim outlines his three power questions to identify ideal clients: who do you love working

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00:29:17

637 Pax8 Beyond 2024 Preview with Rob Rae

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/05/24

Catching Up with Rob RaeRob reflects on his first year at Pax8, describing the experience as intense but rewarding. He's impressed by the company's commitment to the MSP channel and the executive team's vision. Pax8 has rapidly expanded to 39 countries with 5,000 partners, giving Rob opportunities to visit places like Lithuania and witness the global MSP community firsthand.Pax8 Beyond 2024 Preview The upcoming Pax8 Beyond conference (June 9-11 in Denver) promises new innovations, education tracks

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01:01:55

636 Florida Man Tech Stories

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/05/23

N-able RMM RantFor two straight days, my RMM provider N-Able has been experiencing an SSO issue, preventing me from logging in or properly accessing client devices and endpoints. While I had alternate methods to connect with clients, it was still incredibly frustrating, especially for those who solely rely on the RMM for remote support. I empathize with those who were unable to work due to this issue. Every vendor experiences problems, but it's crucial how they respond and resolve it. I'm not happy

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00:19:51

635 Kaseya's Nadir Merchant - Cooper, Copilot and More

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/05/17

Nadir explains that his primary focus is understanding customer needs and ensuring that Kaseya's product roadmaps address those needs. He emphasizes the importance of building a cohesive ecosystem where different modules work together seamlessly. One of Nadir's key initiatives is the IT Glue Copilot, which leverages AI to automate documentation management tasks. This includes creating, curating, and making documentation more accessible to users. The Copilot suggests related items based on machine

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00:10:33

634 Uncle Marv Visits Kaseya - Leaves Without Incident

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/05/17

Marv explains that Kaseya had been inviting him to visit their offices for several months, and he finally accepted their invitation. He clarifies that he was not acquired by Kaseya and that his MSP business and podcast will continue as usual. During the visit, Marv had open and honest discussions with Kaseya representatives. He expressed his experiences with their products and acknowledged both positive and negative feedback from the community. Kaseya provided presentations on their IT Complete

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00:48:15

633 Time is a Precious Resource

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/05/16

Cable Testing Tools RantUncle Marv expresses his frustration with a managed service provider who used a basic continuity tester for cable runs, leading to connectivity issues. He emphasizes the need for proper cable testing and certification tools, especially for companies offering cabling services. Cutting corners and using inadequate tools reflects poorly on the industry and can lead to subpar work.Time is a Precious ResourceJuan Fernandez shares his perspective on treating time as a valuable

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00:37:44

632 Consistent MSP Marketing with Paul Green

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/05/14

Paul identifies two major mistakes: not doing enough marketing and doing it sporadically. He explains that many MSPs start as technicians who get an "entrepreneurial seizure" and launch their own business, but eventually struggle when referrals dry up and they need to market themselves. The second mistake is running one-off campaigns that fail to generate results, leading MSPs to conclude marketing doesn't work.Paul emphasizes the importance of having a consistent, long-term marketing system rather

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00:14:18

631 Brook Lee Joins ScalePad as Director of Channel...

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/05/10

Brook explains that the Director of Channel Development position at ScalePad was an opportunity she couldn't turn down, given the company's leadership, platform, and team. She is excited to work under Eric Torres, VP of Channel, and Luis, Chief Experience Officer, and learn from their expertise in the industry. Her role involves being Torres' right hand, assisting with reporting, analytics, community, and RevOps projects. Brook highlights ScalePad's diverse product offerings, including Lifecycle

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01:03:16

630 I Almost Got Sued as an MSP (And How I Avoided It)

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/05/09

Uncle Marv and Bradley Gross begin by discussing a recent lawsuit where an MSP was sued by a law firm client for $1 million due to a breach. They note that while the initial news generated a lot of attention, the case has since gone quiet, with no further updates on the court proceedings. Gross suggests that this is likely due to the parties engaging in behind-the-scenes negotiations, as the lack of a formal response from the defendants is unusual. The conversation then shifts to the importance of

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00:34:47

629 Effective MSP Marketing with Taher Hamid

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/05/09

Taher shares that one of the biggest mistakes MSPs make is trying to skip straight to lead generation without first building a strong inbound marketing foundation. He emphasizes that having a professional, conversion-optimized website, active social media presence, and personal branding are crucial for making a great first impression on potential clients. Taher explains that MSPs often make the mistake of relying too heavily on referrals while neglecting their online presence, which can severely

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00:35:57

628 Marketing Trends for MSPs (Insights from Matt...

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/05/08

Matt Rodela, Chief Executive Officer of Tech Marketing Engine, joins me today to discuss the common mistakes he sees MSPs making with their marketing and how to address them. The biggest mistake Matt sees is a lack of a coherent marketing plan - MSPs often try to do everything from SEO to social media without thinking about how it fits into their broader business goals. Instead, Matt recommends looking at what your competitors are not doing and focusing on dominating one or two key marketing

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00:39:11

627 Parallels: Remote Access Solutions

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/05/05

We start by discussing Parallels' core product, which still enables running Windows on Mac, but has expanded to support a variety of operating systems and use cases. Chris explains that Parallels is now part of the Alludo group, which also owns other well-known software brands like WinZip, MindManager, and Corel. The conversation then shifts to Parallels' remote application server (RAS) and desktop as a service (DaaS) offerings. RAS allows organizations to deliver virtualized applications and

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00:27:44

626 Kaseya Connect & Troubleshooting Wi-Fi

Uncle Marv"s IT Business Podcast (Real Talk for IT... ·

2024/05/02

The show begins with a commercial for the NetAlly EtherScope NXG, a network analyzer that supports Wi-Fi 6 and 6E. Uncle Marv then introduces the episode, mentioning that he has exclusive news to share. However, he quickly realizes that the news he had - Kaseya's announcement of their new Kaseya 365 subscription service - had already been announced the previous day at the Kaseya Connect conference in Las Vegas. Uncle Marv then brings on Michelle Accardi from Liongard, who is attending the Kaseya

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