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PODCAST

The MSP Zone

Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and cloud computing, featuring special guests and notable figures in the profession.

technology

All Episodes

15:54

Datto 2020 Financials & the End of Manual Managed...

The MSP Zone ·

2021/03/16

Datto releases 2020 financial results, and could this be the end of manual help desk practices? We will review these news stories and provide our commentary on today's episode.

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21:12

Intel Explores Software for MSPs

The MSP Zone ·

2021/03/12

Chip manufacturer Intel has been serving the IT channel for decades. Today, Intel is heading in a new direction and it could have significant implications for the MSP and their customers. Episode Highlights Post-Pandemic Work Environment What are the best tools for communication & collaboration? Role of the MSP in managing these tools MSP Zone Guest: Brian Cockrell, Intel

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26:28

Death of Pay as You Go?

The MSP Zone ·

2021/03/05

MSPs are facing increased pressure by some vendors who are requiring minimum recurring revenue levels in order to add new services, such as security. What will this mean for your MSP practice? We will discuss on today’s episode.

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23:39

How Can MSPs Best Support Clients in Healthcare

The MSP Zone ·

2021/03/04

MSPs serving the healthcare sector have played a unique and important role in the last year. Frontline medical staff have helped lead the charge against a global pandemic. What challenges have MSPs serving this sector experienced? How have they overcome those challenges? We talk with an MSP who shares their stories around managing IT for healthcare clients and what it takes to be successful in that vertical market. MSP Zone Guest: Bryan Fuller, Contigo Technology

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23:39

The MSP Compliance Journey

The MSP Zone ·

2021/03/02

MSPs have maturity journeys they take, often starting as highly manual, reactive companies, but moving towards greater efficiency, automation, and profitability. The same is true with compliance. MSPs need to have a charted path towards compliance, regardless of where they are on the path. If you don't know where you are, you're at the beginning. Let's get you started down your compliance journey.

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18:34

Kaseya Buys Security Operations Center

The MSP Zone ·

2021/02/25

MSP platform company Kaseya, just announced that it has acquired RocketCyber, an MSP that provides Security Operations Center (SOC) services to MSPs.

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24:08

Defining Managed Services for Compliance

The MSP Zone ·

2021/02/22

People used to ask (they still do) what is an MSP. Typically, they'd follow up with another question, how do you define managed services? These questions are still relevant today but for slightly different reasons. This Episode sponsored by Avast

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33:11

Vendor Supply Chain Data Breaches - What Should You Do?

The MSP Zone ·

2021/02/18

What obligations do MSPs have when they learn of a data breach within one of their supply chain vendors? Does such a breach automatically mean the MSP needs to issue a notification? Perhaps not. This episode will discuss this topic and provide MSPs with some valuable analysis and helpful insights. MSP Zone Guest: Rob Scott, Scott & Scott, LLP

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25:51

A Security Discussion Around Sunburst

The MSP Zone ·

2021/02/15

What was the sunburst attack and how can MSPs protect themselves against in the future? That’s what we’ll be discussing in today’s episode. MSP Zone Guest: Brian Stoner, Stellar Cyber

en-us

17:30

Should MSPs Help Clients with Controls?

The MSP Zone ·

2021/02/11

It's easy to think of MSPs only as providers of an IT service, but what about IT controls? Should MSPs help their clients in creating and implementing IT controls as part of a managed services relationship? The short answer is yes, probably.

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15:48

MSP Project Work in 2021

The MSP Zone ·

2021/02/10

2021 looks like it will be a lot better than 2020, especially when it comes to IT spending. But, if you are an MSP and want to safeguard your practice against future risks, there are some things you should consider as you begin implementing your 2021 business plan.

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30:57

Can you save money in the public cloud?

The MSP Zone ·

2021/02/05

Can you save money by moving to the public cloud? Of course, you can. Well, maybe. The answer really depends. What started as a response to the 2009 global financial crisis should not be generally applied to all scenarios where on-premise infrastructure is placed into the public cloud. There are always exceptions and best practices. MSP Zone Guest: Christopher Church, Mainstream Technologies

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28:46

Is your MSP Business Plan Still Relevant?

The MSP Zone ·

2021/01/26

Does the MSP business model you are operating under still make sense? Is it still relevant to your clients? MSP Zone Guest: Rob Scott, Scott & Scott LLP

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33:38

What's Next for Work From Home?

The MSP Zone ·

2021/01/24

2020 is in the past. But, work from home may be a permanent change left from the global pandemic. How will work from home continue to evolve into 2021 and how should MSPs approach this change? MSP Zone Guest: Nick Emanuel - Webroot, an OpenText Company

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30:46

Closing Common Security Gaps

The MSP Zone ·

2021/01/22

Bad people know the generally applied practices for IT management. As such, managed services delivery procedures should be consistently reviewed. These best practices can help your MSP practice become more secure and transfer that security to your clients.

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31:11

DOH is Here

The MSP Zone ·

2021/01/21

DNS over HTTPS is here. What is it? This episode of MSP Zone will discuss DoH, the threats it is attempting to solve, and how MSPs can use it in their managed services offerings. Program Highlights: What is DoH? When will this change happen? What are the advantages? What is there to worry about? What do my clients need to know? How does DNS Protection work with DoH? MSP Zone Guest: Jonathan Barnett, Product Manager, Webroot, an OpenText Company

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30:25

Patching Best Practices for MSPs

The MSP Zone ·

2021/01/20

Patching isn’t just a process every MSP should be doing. Patching is an essential component to keeping client systems safe and secure, and operational. MSP Zone Guest: Shane Cooper, Webroot, an OpenText company

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28:57

Zero Trust Network Architecture for MSPs

The MSP Zone ·

2021/01/14

What is ZTNA? As MSPs face increasing challenges in protecting their clients against global cyber threats, new ways of defense are needed. Could ZTNA be an effective new tool for MSPs? We will discuss. Program Highlights Applicability to public and private clouds How is it to manage? Best Practices for MSPs MSP Zone Guest: Robert Krug, AVAST

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27:25

Securing the MSP Supply Chain

The MSP Zone ·

2021/01/12

The supply chain in managed services involves numerous technology relationships with external parties. This is a normal practice. There are, however, some easy and necessary steps every MSP ought to take when reviewing their supply chain partners and making decisions that ultimately affect risk and profitability. MSP Zone Guest: Rob Scott, Scott & Scott LLP

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28:36

4 Process Improvements for Private Cloud Managed...

The MSP Zone ·

2021/01/11

Managing any object (as a managed service) requires skill. But, beyond mere expertise, there are several critical characteristics that can really make your private cloud managed services offering take off in 2021. Here are 4 fundamental process changes your MSP practice can implement in 2021 to improve your private cloud offering. Automating the back-office workflow Offering a self-service portal that can be accessed by both end-customers and the internal help desk Automating service fulfillment

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347 results

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