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PODCAST

Hospitality Daily Podcast

Josiah Mackenzie

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

business places & travel

All Episodes

10:00

Why I Stayed: How Growth, Culture, and Opportunity...

Hospitality Daily Podcast ·

2025/03/31

In this episode, Steven Marais, Vice President of Rooms at Noble House Hotels & Resorts, shares his journey from bellman to VP, the importance of culture and opportunity in career growth, and insights into leading through change in the hospitality industry.(00:00) Introduction (00:32) Steven's career journey from Bellman to VP(01:47) How Steven got started in hospitality(02:33) Career opportunities in the hospitality industry(03:09) Steven's current role as VP of Rooms(04:04) The

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30:12

What Hospitality Leaders Stopped Talking About (And...

Hospitality Daily Podcast ·

2025/03/30

In this episode, Anna Blue shares insights on the current state of the hospitality industry, including DEI, women's empowerment programs, and practical steps leaders can take to drive positive change.We cover:(01:16) Current chaos and volatility in the industry(02:07) Industry's silence and its impact(03:11) Importance of transparency (05:06) DEI discussions behind closed doors(07:08) Disconnect between C-suite and staff(08:25) Effectiveness of DEI programs(09:09) Programs for women in

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23:59

White Lotus and the End of Surface-Level Hospitality...

Hospitality Daily Podcast ·

2025/03/29

In this episode, Samantha Hardcastle, Founder & Creative Director at The Storied Experience, shares lessons every hospitality provider can learn from White Lotus.Also see:Official White Lotus Podcast on Apple Podcasts and SpotifyStory-Driven Hospitality - Samantha HardcastleThese Slovenian River Guides Showed Me "Experience" Doesn't Have to Cost Anything - Samantha HardcastleThe Two Chemicals Behind The Best Hospitality Experiences - Samantha HardcastleA few more resources: If

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31:55

How to 'Disneyfy' Your Hospitality Business to...

Hospitality Daily Podcast ·

2025/03/28

In this episode, Vance Morris, a former Disney leader and founder of Deliver Service Now, shares how hospitality businesses can create extraordinary guest experiences—and significantly increase revenue—by implementing the proven systems behind Disney’s magic. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your

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10:40

Behind the Scenes of SCP Hotels' Sustainability...

Hospitality Daily Podcast ·

2025/03/27

In this episode, Kathy Sue McGuire, President and CEO of Sustainable Hospitality Solutions, shares how sustainability initiatives can create cost savings, engage teams, and drive revenue growth through a story of her work with Soul Community Planet Hotels.Also check out: Soul Community Planet: Creating a Healthier, Happier Future for Hospitality - Pam & Ken Cruse, SCP HotelsSustainability That Pays: How One Hotel Saved Tens of Thousands on Trash Bags - Kathy Sue McGuireA few more resources: If

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30:38

Sustainability That Pays: How One Hotel Saved $45,000...

Hospitality Daily Podcast ·

2025/03/26

In this episode, Kathy Sue McGuire, President and CEO of Sustainable Hospitality Solutions, shares insights on how sustainability can be a smart business strategy for hotels, helping them cut costs, grow revenue, and engage their teams.(00:00) Introduction to Kathy Sue McGuire(01:18) Kathy's journey into sustainability(03:21) Current challenges in the hotel industry(04:31) Case study: Saving on trash bags(05:44) Case study: Switching to toiletries dispensers(07:10) Kathy's early

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8:14

From the Boardroom to the Hotel Lobby: Real...

Hospitality Daily Podcast ·

2025/03/25

In this episode, Josiah Mackenzie, founder of Hospitality Daily and Head of Marketing at Actabl, shares more takeaways from the recent Hunter Hotel Investment Conference, highlighting the opportunity in hotel operations today.Also check out: Control What You Can: How Top Hoteliers Are Navigating Chaos in 2025 (Hunter Hotel Investment Conference Insights)A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest

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8:37

Control What You Can: How Top Hoteliers Are...

Hospitality Daily Podcast ·

2025/03/24

In this episode, Josiah Mackenzie, founder of Hospitality Daily and Head of Marketing at Actabl, shares takeaways from the recent Hunter Hotel Investment Conference, with insights on the economic environment in 2025 and strategies for hotel owners and operators to thrive:(00:00) Introduction and conference overview(00:21) Changes in hotel investment conversations over the years(00:42) Economic uncertainty in 2025(01:04) Chaos and volatility in the market(01:47) Key takeaways from the opening panel

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6:49

How Photography Taught Me the #1 Skill in...

Hospitality Daily Podcast ·

2025/03/22

In this episode, Sara Masterson, President of Olympia Hospitality, shares what photography taught her with our host, Nancy Mendelson.More with Sara:Learning, Leading, and Letting Go: Sara Masterson’s Approach to Hospitality LeadershipWhy Staying in One Company Can Actually Accelerate Your Hospitality CareerMastering Hotel Onboarding: Olympia’s People-First Strategy for Seamless TransitionsA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with

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8:15

Campus Hospitality Insights You Can Apply Anywhere -...

Hospitality Daily Podcast ·

2025/03/21

In this episode, Sara Masterson, President of Olympia Hospitality, shares what we can all learn about campus hospitality with our host, Nancy Mendelson.More with Sara:Learning, Leading, and Letting Go: Sara Masterson’s Approach to Hospitality LeadershipWhy Staying in One Company Can Actually Accelerate Your Hospitality CareerMastering Hotel Onboarding: Olympia’s People-First Strategy for Seamless TransitionsA few more resources: If you're new to Hospitality Daily, start here. You can send me

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11:33

Why Staying in One Company Can Actually Accelerate...

Hospitality Daily Podcast ·

2025/03/20

In this episode, Sara Masterson, President of Olympia Hospitality, shares what she's learned about the value of tenure with our host and career correspondent, Nancy Mendelson.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the

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18:16

Learning, Leading, and Letting Go: Sara Masterson’s...

Hospitality Daily Podcast ·

2025/03/19

In this episode, Sara Masterson, President of Olympia Hospitality, shares her insights on growth and leadership with our host and career correspondent, Nancy Mendelson.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation

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8:18

Mastering Hotel Onboarding: Olympia’s People-First...

Hospitality Daily Podcast ·

2025/03/18

In this episode, Sara Masterson, President of Olympia Hospitality, shares insights into the process of onboarding new hotels and the importance of culture in hotel management with our host, Nancy Mendelson.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow

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25:52

Why Real-Time Operations Will Define Success in...

Hospitality Daily Podcast ·

2025/03/17

In this episode, Josiah Mackenzie and Wil Slickers discuss the major shifts happening in the hotel industry now, the importance of real-time data, and innovative strategies for improving operations and profitability.(00:31) Josiah's recent career change(02:00) Building Hospitality Daily and market research(03:03) Challenges in the hotel industry(04:25) The shift towards operational efficiency(05:07) Future of the hotel and hospitality landscape(06:02) Moving beyond traditional metrics(07:06)

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8:42

The Istanbul Insight: What Modern Spas Are Missing -...

Hospitality Daily Podcast ·

2025/03/16

In this episode, Susie Arnett, a hospitality leader with deep expertise in wellness, shares insights on the historical and social significance of spas and how modern wellness practices can benefit from these ancient traditions.(00:20) Susie's recent hospitality experience(00:44) The roots of spa in Istanbul(01:16) Ancient Greece bathhouses(02:01) Modern U.S. spa culture(02:43) History of relaxation(03:16) Emergence of "alone time"(03:59) The shift from social to solitary(04:22)

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8:23

The Future of Guest Experience - Eva Klausner, Numa

Hospitality Daily Podcast ·

2025/03/15

In this episode, Eva Klausner, Director of Guest Experience at Numa, shares her thoughts on the future of guest experience.This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here

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60:21

The Business of Better Sleep: Hilton's Wellness...

Hospitality Daily Podcast ·

2025/03/14

Today is World Sleep Day, and we're diving deep into the business and science of sleep and wellness by re-broadcasting a special event hertelier co-founders Emily Goldfischer and Nancy Mendelson hosted this week with Amanda Al-Masri, VP of Wellness at Hilton, and Emilie Hoyt, CEO of Lather. In this episode, you'll hear them discuss the importance of sleep in hospitality, how hotels create optimal sleep environments, and share their best tips for achieving better sleep.In this, we

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16:27

How Any Hotelier Can Start Innovating Today (Even in...

Hospitality Daily Podcast ·

2025/03/14

In this episode, Eva Klausner, Director of Guest Experience at Numa, shares how any hotelier can think about innovation -- wherever they are working.This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox

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37:15

Unlocking Revenue Growth: How Technology Enhances F&B...

Hospitality Daily Podcast ·

2025/03/13

In this sponsored episode, Christine Lising, Director of the Solutions Engineering Team at Shiji, shares practical insights on leveraging technology to enhance food and beverage operations in the hospitality industry.Learn more about Infrasys POS: The trusted POS for the world’s top hotels.In this episode, we cover:(01:56) Christine's role at Shiji Group(03:19) Understanding client challenges(04:45) Key questions for identifying business problems(06:10) Evaluating the guest experience(09:09)

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8:30

Thriving Through Challenges: Resilience in...

Hospitality Daily Podcast ·

2025/03/13

In this episode, Eva Klausner, Director of Guest Experience at Numa, shares how she and her company pushed through tough times to succeed.This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day,

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1,163 results

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