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PODCAST

Retail Remix

Retail TouchPoints

The rules of retail are constantly changing. Today, we"re in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry"s leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners,

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All Episodes

39:48

COVID-19 vs. The Great Recession: Assessing The...

Retail Remix ·

2020/07/13

Barbara Kahn is the Patty and Jay H. Baker Professor of Marketing for the Wharton School at the University of Pennsylvania. Over the course of her career, Barbara has kept a close watch on the evolution of retail and key economic and social trends that are impacting it. In recent weeks, she has assessed the impact of COVID-19 in an effort to determine its impact in comparison to the Great Recession and the latest Retail Apocalypse. During this episode, Barbara and host Alicia Esposito dig

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31:24

E-commerce's Big Discovery Problem

Retail Remix ·

2020/07/06

Sure, the Internet has given us undeniable power, connecting us to millions of sources of information, inspiration and commerce. But when we take a closer look at most e-Commerce experiences, Andrew Blachman, who is the President of Tophatter, believes there's plenty of room for improvement. Specifically, he believes that many brand and retailer sites lack the capabilities that add surprise and delight to shopping, and encourage the "thrill of the hunt." That's where Tophatter comes in

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45:49

The Last Mile: A New Way To Surprise & Delight

Retail Remix ·

2020/06/29

Last Mile has evolved from an operational concern, to a core component of the customer experience. Essential retailers have successfully pivoted to offer flexible fulfillment options, such as curbside pickup, while e-Commerce giants like Amazon are bolstering their workforce and partnerships to fulfill their delivery promises. These initiatives leave other retailers asking: How can we keep up? During this episode of Retail Remix, host Alicia Esposito sits down with Dan Eblagon, CMO of Bond,

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37:38

Which COVID Trends Have Staying Power?

Retail Remix ·

2020/06/22

Astound Commerce is a digital commerce company that has worked with top brands, including L’Oréal, Under Armour and Jimmy Choo. To understand how these and other brands must adapt and evolve in light of the pandemic, the company studied consumer sentiment and shifting habits during the crisis. During this episode of Retail Remix, host Alicia Esposito sits down with Vanessa Cartwright, Chief Client Success Officer, to unpack key findings from the report, as well as:The long-term influence

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34:32

Why Eastbanc Is Prioritizing Brand Partnerships Amid...

Retail Remix ·

2020/06/15

As a principal at Eastbanc, a prominent retail landlord in the Georgetown neighborhood of Washington DC, Philippe Lanier has been having a lot of conversations with retail partners. Through steady communication, Philippe and his tenants are determining the best way to navigate current realities, and develop a forward-looking plan for success that revolves around serving shoppers in the best way possible. During this episode, he and host Alicia Esposito discuss:How the mall experience will

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48:25

A New Era Of Employee Training & Empowerment

Retail Remix ·

2020/06/08

During the National Retail Federation's 2020 BIG Show, host Alicia Esposito had the chance to sit down with Bob Phibbs, the Retail Doctor, and Carol Leaman, CEO of Axonify. While the conversation was insightful, zeroing in on the fact that associates were tasked to do more than ever, the current situation has completely re-framed the conversation. That is why Alicia caught up with Bob and Carol to expand upon their first conversation, and dig into some of the new realities of workforce

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40:21

Is Touchscreen Tech Having A Major Moment?

Retail Remix ·

2020/06/01

As retail stores begin to reopen, business leaders are thinking more critically about the future of the in-store experience. What is the best way to build consumer trust and make them feel at ease about going into a store? How can brands creatively bring the best of digital and physical experiences together without forcing them into an uncomfortable experience? During this episode of Retail Remix, Sam Zietz, CEO of GRUBBRR, shares his thoughts on:Overarching trends and concerns that span

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38:22

Closing The Digital-Physical Gap With IoT

Retail Remix ·

2020/05/25

For many years, the Internet of Things (IoT) got a lot of buzz. Smart home and store technology illustrated the value of connecting devices and data. However, most IoT use cases have revolved around improving efficiencies, reducing energy consumption and tracking inventory throughout the store. Experience use cases are not as widely known which ultimately, creates new opportunities for brands to innovate and differentiate.During this episode, host Alicia Esposito sits down with Cameron

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24:48

Creating A Culture Of Continuous Transformation

Retail Remix ·

2020/05/18

Testing, learning and pivoting haven't necessarily been retailers' strong points. Right before COVID-19 hit, many businesses were still struggling with legacy infrastructures and disjointed processes. These legacy qualities inhibited them from responding swiftly to new consumer behaviors and competitive forces. That is why Elizabeth Elliott, who is a Managing Partner at Columbus Consulting, believes that retailers shouldn't rush to return to the status-quo. Instead, they should strive for

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29:45

Defining 'Brand Bravery' In An Age Of Uncertainty

Retail Remix ·

2020/05/11

Now more than ever, consumers want brands to stand for something. They want authenticity and meaning. But what's the best way for retailers to stand for something when they're facing ongoing uncertainty? Nicola Smith, Founder and CEO of REBEL & REASON, believes that now is the time for business leaders to take risks and find new ways to connect and resonate with their audiences. After all, it may impact their loyalty in the long run.During this episode, Nicola and host Alicia Esposito

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41:59

Is 'Reinvention' Really That Hard?

Retail Remix ·

2020/05/04

Some people run away from change. Others run towards it. Joe Jackman is in the latter group. As the president and CEO of Jackman Reinvents, he helps transform brands, unlock new business value and frankly, make change less scary. And with his latest book, The Reinventionist Mindset, he's providing guiding principles to help retail executives establish a path forward, even in uncertain times.During this episode of Retail Remix, Joe shares his thoughts on:Why change is still so hard for

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46:34

Will COVID-19 Impact Retail's Vision For 'The Store...

Retail Remix ·

2020/04/27

In his role at Target, Chris Walton helped bring "the store of the future" into the cultural zeitgeist. In fact, he led the retailers' Store of the Future project and also served as VP of Merchandising and Home Furnishings on Target.com. The experience sparked some career highs, as well as some critical lessons learned. Now, Chris shares his lessons and commentary on the industry as the CEO and Founder of Omni Talk, one of the fastest-growing retail blogs...and as podcast host.Using his

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38:35

Why The 'Collapse Of The Middle' Will Accelerate The...

Retail Remix ·

2020/04/20

Retail executive. Keynote speaker. Consultant. Author. Steve Dennis has an expansive history, and undeniable passion, for retail. Over the past 30 years, he has kept a pulse on where the industry is going, and has provided invaluable guidance to help organizations can respond. New developments surrounding the novel coronavirus have forced retailers to pause, pivot or completely rethink their businesses. Steve believes these new realities will accelerate some of the key trends he has

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27:54

COVID-19 Update: How Retailers Are Responding To New...

Retail Remix ·

2020/04/15

News and updates surrounding the novel coronavirus are emerging daily, if not hourly. Retailers are scrambling to adapt and respond, whether it be in the form of new hours, alternative fulfillment offerings, enhanced safety policies or furloughs. Other brands, especially those in apparel, cosmetics and other non-essential categories, are attempting to pivot their marketing and engagement strategies to digital, as more consumers spend their days browsing online.During this follow-up

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25:51

How Barnes & Noble College Captures The Hearts of Gen Z

Retail Remix ·

2020/04/06

All brands are adapting their experience strategies to Gen Z in order to capture more wallet share. For Barnes & Noble College, it's imperative for survival. That's why Ken Wincko, VP of Marketing, is focusing on creating digital strategies that help college students feel more connected to their communities. During this episode of Retail Remix, Ken reveals why he's actually in the business of experience orchestration, and how Barnes & Noble College has seen success with:Mobile and

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16:32

How Badgley Mischka Is Democratizing High Fashion

Retail Remix ·

2020/03/23

With a rich history in licensing, Christine Currence has reached a new milestone in her career: president and owner of Badgley Mischka. Now, she's helping the brand navigate this exciting, albeit volatile, time in fashion. The advent of social media has eliminated the exclusivity in luxury, with consumers demanding more access, more authenticity and more alignment with brands. During this episode of Retail Remix, we sit down with Christine and dig into:Her rich career in fashion, and how

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28:46

COVID-19 Update: Store Closures, Logistics Woes &...

Retail Remix ·

2020/03/19

News and developments surrounding COVID-19 are being released at a rapid pace. The Retail TouchPoints editorial team has been working diligently to update readers on new guidelines, store closures and realities surrounding supply chain, logistics, e-Commerce experience and more. However, these updates have been coming so quickly that the team has decided to come together to have a quick discussion around what's happening right now and what the implications may be down the line.During this

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2:21

Rapid Fire Retail w/ Christine Currence: Fashion Exec...

Retail Remix ·

2020/03/16

As the president and owner of Badgley Mischka, Christine Currence is tasked with helping her business partners (including Mark Badgley and James Mischka) keep pace with new consumer trends and engagement imperatives. When she's not, she's a shopper...just like us. During this installment of Rapid Fire Retail, we learn her preferences and what tech she believes will have the biggest impact on the industry in 2020.

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17:39

What's Next In Experiential Retail?

Retail Remix ·

2020/03/09

Melissa Gonzalez, Founder and CEO of the Lion’esque Group, has been one of the driving forces in the era of experiential retail. One of the first experts to delve into the pop-up paradigm (hence her book of the same name), Melissa has worked with countless brands to help them reimagine their brick-and-mortar experiences. Listen in as she shares her take on what’s next in experiential, the technology she’s especially excited about, and how her company’s merger with MG2 will lead to big

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2:42

Rapid Fire Retail w/ Melissa Gonzalez:...

Retail Remix ·

2020/03/02

How does one of the key leaders in experiential retail prefer to shop? What brands is she loyal to? Most importantly, what advice does she have for retailers striving to stay relevant in consumers’ minds and hearts? During this episode of Rapid Fire Retail, we get to the heart of some key issues (and have some fun) with Melissa Gonzalez, Founder and CEO of the Lion’esque Group.

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