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PODCAST

Uncle Marv"s IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)

The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. Each episode delivers products, stories, and tips that help the MSP and IT Pro run the business better, smarter, and faster, covering everything from pricing and packaging to operations, tools, and service delivery. You’ll hear candid conversations with working MSP owners, system admins, vendors, and industry leaders who share what’s actually working

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All Episodes

00:35:33

722 Preparing Your Business for Hurricane Milton

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/10/10

Uncle Marv kicks off with the latest on Hurricane Milton, now a Category 4 storm with 155 mph winds, expected to make landfall near Sarasota around 10-12 PM. He emphasizes the storm's massive size, affecting areas from the Panhandle to the Keys. Using the Windy.com app, Marv illustrates the storm's path and potential impacts. He shares emergency numbers and highlights Uber's free evacuation rides using the code MILTONRELIEF. Marv recounts recent IT challenges, including remote access issues and

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00:25:26

721 Hurricane Milton: Live Report with Rayanne...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/10/09

Uncle Marv kicks off the episode with a comprehensive update on Hurricane Milton's status as of Tuesday afternoon. The storm has been downgraded to a Category 4 hurricane with sustained winds of 155 mph, moving east at 12 mph towards the Gulf Coast. Projected to make landfall near Tampa Bay around 1-2 AM Thursday morning, Milton is expected to hit as a high-end Category 3 or low-end Category 4 hurricane. Uncle Marv details the extensive storm surge warnings in effect, with potential inundation of

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00:29:41

720 Hurricane Milton & TEKnowledge Tech Community

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/10/08

Uncle Marv kicks off the episode with a detailed breakdown of Hurricane Milton's projected path and potential impact on Florida. Using the Windy app, he explains the storm's trajectory, intensity, and the areas most likely to be affected. Marv emphasizes the importance of preparedness and shares personal anecdotes about his family's situation during this challenging time. The podcast then shifts focus to introduce Ray Cline and Ryan Garrity from TEKnowledge, a 501(c)(3) nonprofit organization. Ray

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00:50:06

719 Crafting Your MSP Brand Story with Decoded...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/10/04

Uncle Marv welcomes Annie Mosbacher and Kristin Spiotto, co-founders of Decoded Strategies, to discuss their unique approach to marketing for MSPs. The conversation kicks off with a lighthearted chat about recent movies, setting the stage for a deeper dive into storytelling in marketing. Annie and Kristin explain how their company differs from traditional marketing agencies by focusing on story-based strategies. They emphasize the importance of positioning the customer as the hero and the company as

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00:49:18

718 What We Learned: TechCon and Helene

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/10/03

Uncle Marv kicks off the show by addressing the devastating impact of Hurricane Helene, particularly in the Western Carolina and Eastern Tennessee areas. The storm caused significant damage, with at least 162 deaths reported and 1.3 million customers still without power across several states. The conversation then shifts to disaster recovery planning, with Jason and Justine sharing their thoughts on preparing for unexpected events. They discuss the importance of cloud-based solutions and the need

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00:11:50

717 The Power of Saying No

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/09/27

Uncle Marv kicks off the episode by apologizing for not addressing Hurricane Helene earlier in the week. He provides an update on the hurricane's impact, mentioning its landfall as a Category 4 storm near Perry, with winds reaching 140 mph and affecting millions of residents. He then shares his go-to hurricane tracking apps: Hurricane Tracker (paid version for faster alerts)Windy (for detailed wind speed information)MyRadar (for comprehensive weather data and forecasts)The main focus of the episode

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00:47:41

716 QuestingHound's Tech Stack: Why TruGrid Stands Out

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/09/26

Uncle Marv kicks off the show with exciting news about Eric Torres joining Pax8 as the vice president of channel and community engagement. He then introduces his guest, John Boden from Questing Hound Technology Partners, a Florida-based MSP. John shares the unique story behind his company's name, which originates from a John Masefield poem and his family's sailing adventures. The conversation shifts to Questing Hound's services, including managed IT and co-managed IT solutions for various

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00:49:54

715 Conferences: Big vs. Small

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/09/19

Uncle Marv kicks off the show by thanking the organizers of TechCon Unplugged, praising the strong sense of community at the event. He announces ESET as the winner of the best conference swag, highlighting their useful battery chargers and other items. Marv then dives into a personal story about his ongoing struggles with AmeriGas, a propane delivery service. He uses this experience to emphasize the importance of effective automation and customer service in the IT industry, warning listeners not to

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00:57:32

714 From Video Games to MSP Success: Brian Weiss

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/09/12

Uncle Marv begins by acknowledging the significance of September 11th and its impact on the nation. He then introduces Brian Weiss, diving into Brian's background in the IT industry. Brian recounts his early career, starting with his passion for video games and LAN parties, which led to his first job at a computer store called Computer Stuff. He describes how he identified the need to separate business services from residential, creating a team focused on commercial clients. The conversation moves

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00:47:33

713 Cork's Leadership Shake-Up: Dan Candee and...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/09/11

Uncle Marv explores Cork's evolution with Dan Candee, the new CEO, and Carlson Choi, co-founder and Chief Product Technology Officer. They discuss Cork's meteoric rise in the MSP space, attributing it to their ability to listen to and implement partner feedback. The conversation covers Cork's unique approach to cybersecurity, including their agentless platform that integrates with nearly 40 different cybersecurity vendors. Dan and Carlson emphasize Cork's focus on empowering MSPs with insights and

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00:53:40

712 Onboarding & Offboarding Professionally

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/09/05

Uncle Marv delves into the complexities of transitioning clients between MSPs, emphasizing the need for professionalism and clear communication. He recounts a recent experience where he was offboarding a client to a larger MSP, highlighting the challenges and misunderstandings that arose during the process. Marv stresses the importance of respecting existing contracts, maintaining open communication, and following industry-standard practices for handovers. The episode also touches on the value of

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00:29:40

711 Cybersecurity Lawsuits on the Rise: What MSPs...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/09/04

Uncle Marv kicks off the episode by discussing a recent Canalys report highlighting the growth in cybersecurity services and the increasing trend of customers suing their cybersecurity providers. Brad Gross, a seasoned attorney specializing in IT law, offers his expert insights on this developing legal landscape. The discussion covers several notable court cases, including: The CrowdStrike event involving MicrosoftDelta Airlines' lawsuit against MicrosoftLanTech LLC being sued by a law firm

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01:00:09

710 Leadership Insights: Marnie Stockman

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/08/29

Marnie Stockman shares her recent experiences, including a leadership training program for military personnel from partner countries. The discussion then moves to recap their previous interview, focusing on core values, leadership philosophy, and customer success. Marnie emphasizes the importance of personal leadership and how it applies to everyone in an organization, not just those in management positions. The conversation delves into the challenges faced by MSPs, particularly in marketing their

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00:20:51

709 Your Helpdesk Copilot - Giant Rocketship

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/08/26

Dustin Puryear, a former MSP owner, explains how Giant Rocketship was born out of the need to solve SLA problems and reduce "dead time" on tickets. Unlike traditional ticket management systems that rely on dashboards and human intervention, Giant Rocketship uses AI to automatically assign, schedule, and manage tickets, allowing service managers to focus on edge cases and strategic tasks. The platform's key features include automatic ticket assignment based on technician availability and expertise,

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00:38:34

708 Navigating IT Challenges with Marnie Stockman

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/08/23

We dive deep into the world of IT management with Marnie Stockman, an experienced IT professional. Marnie shares invaluable insights on overcoming challenges in the IT industry, emphasizing the importance of communication, leadership, and adaptability in today's rapidly evolving technological landscape.Marnie Stockman discusses her journey in IT, highlighting the significance of building relationships and understanding business needs. She stresses the importance of aligning IT initiatives with

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00:54:02

707 AI in IT Contracts: What MSPs Need to Know

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/08/22

Rob Scott, a legal expert in the IT services industry, shares his insights on the use of AI in contract generation. While acknowledging AI's transformative potential, Scott emphasizes that it should be viewed as a tool to enhance legal services rather than a replacement for lawyers. He highlights the significant gaps between AI-generated contracts and those crafted by experienced attorneys, particularly in areas of legal protection, exclusions, and customer obligations. The discussion delves into

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00:39:10

706 Inspired by Ted Lasso - Marnie Stockman

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/08/21

Marnie Stockman's journey from high school math teacher to CEO of Lifecycle Insights is a testament to her adaptability and problem-solving skills. She explains how her experience in education led her to customer success in the ed-tech world, eventually culminating in the creation of Lifecycle Insights, a company focused on improving quarterly business reviews (QBRs) for MSPs. The conversation shifts to the importance of customer success in the MSP industry. Marnie emphasizes the need for MSPs to

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00:24:09

705 Internet in a Box: Rythmz's 5G Solution Explained

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/08/19

Steve Copeland introduces Rythmz as a carrier-agnostic solution that combines up to seven SIM cards to create a bonded aggregate network. This approach offers both increased bandwidth and redundancy, making it suitable for various applications including disaster recovery, business continuity, and event support. The technology acts as an SD-WAN for 5G and startups, providing a versatile internet solution. Copeland discusses the evolution of Rythmz from an event-focused solution to a comprehensive

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00:28:26

704 ThreatLocker and Zero Trust: A Conversation with...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/08/16

Danny Jenkins provides insights into ThreatLocker's zero-trust framework and how it helps businesses implement the principle of least privilege. He explains the company's unified bundle, which combines allow listing, network controls, threat detection, and managed response services. Jenkins emphasizes the importance of shifting the security paradigm from default allow to default deny and educating the market about robust cybersecurity practices. The conversation covers the challenges MSPs face in

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00:54:01

703 TechCon Unplugged: You In?

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/08/15

Uncle Marv introduces TechCon Unplugged, an annual conference for IT business owners and managed service providers, scheduled for September 12-14 in Hanover, Maryland. The conference, now in its fifth year, originated from a desire to create a more inclusive and supportive environment for smaller IT professionals. ** Need a discount code for Techcon Unplugged? Use MSP75 for $75 bucks off.Joe Knezovich and Kyle Kenyon share their experiences attending TechCon Unplugged. They highlight the

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622 results

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