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PODCAST

Uncle Marv"s IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)

The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. Each episode delivers products, stories, and tips that help the MSP and IT Pro run the business better, smarter, and faster, covering everything from pricing and packaging to operations, tools, and service delivery. You’ll hear candid conversations with working MSP owners, system admins, vendors, and industry leaders who share what’s actually working

technology entrepreneurship

All Episodes

00:44:24

Celebrating 5 Years of TEKnowledge (EP 1050)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/08/06

Ray Cline from Tech Knowledge Worldwide joins me to share how an MSP-led community turns “community over competition” into real impact through TEKSGiving. We talk about how this group of MSPs and IT pros comes together for one intense weekend to rebuild the full technology stack—access control, networking, Wi-Fi, cameras, and cabling—for nonprofits, with this year’s project focused on the original Ronald McDonald House in Philadelphia and a $300,000 goal in donated products and services.Ray also

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00:06:08

NSITSP Five-Year Report Card (EP 1049)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/08/01

NSITSP just hit its five-year mark, and I break down why this professional society still matters for MSPs, IT consultants, and service providers who want a real voice when security headlines, compliance rules, and industry standards start to shape how we work. The organization has grown from a grassroots response to unfair blame on “the IT people” into a formal professional society with elected leaders, active committees, and a clear mission to advocate for our profession, educate both members and

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00:46:50

TechCon Unplugged 2026 Preview (EP 1048)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/07/30

I kick this one off with a real-world vendor story from my own MSP, talking through changes at Intermedia, CORE program fees, and what those decisions mean when you’re trying to protect margins while keeping clients fully supported. From there, I roll into a quick “know your network gear” segment that breaks down hubs, switches, modems, routers, firewalls, and Wi‑Fi access points in plain language you can use to train your team and design more secure, reliable networks.Then I bring on Paco Lebron,

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00:41:10

Outsourced IT Done Right with Ann Cloyd (EP 1047)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/07/27

Ann Cloyd, CEO and co‑founder of Deep Tech Inc., joins me to share how she took a Mac‑focused niche supporting New York art galleries and turned it into a 30+ person, dual‑platform IT services company serving both Mac and Windows clients. She walks through why she positions Deep Tech as an outsourced IT department instead of “just an MSP,” how staying hands‑on with clients and committing to on‑site visits has built long‑term relationships and word‑of‑mouth growth, and why acquisitions became her

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00:47:45

MSPs Under Fire With AI (EP 1046)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/07/23

I sat down with my buddy Stan Louissaint to talk about a reality most of us are already feeling: MSPs are under fire from shadow IT and shadow AI popping up in client networks. We unpack why employees and even attorneys are spinning up their own agents, apps, and AI workflows just to get work done, and how that can leave us and the business completely out of the loop on risk, support, and compliance.We hit real examples, like an attorney quietly building an AI-driven app in the browser and an

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00:44:01

Uncle Marv’s MSP Confessions (EP 1045)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/07/16

I start by sharing a real-life update on my mom’s health and how that’s pulled my attention away from work and the podcast, because I believe family and personal life have to come before business—even when you run an MSP and a show that people count on. I talk honestly about what it feels like to keep pushing through while your head isn’t fully in the game, and why I’m finally letting the community in on what I’ve been dealing with. From there, I walk through several “confessions”: clarifying what I

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01:07:13

MSP War Stories with Mike Smith (EP 1044)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/07/09

Mike Smith joined me live in South Florida after a day on-site with a client, and we turned his trip into a full-on therapy session for MSPs dealing with Adobe, ISPs, and over-engineered networks. We dig into Acrobat crashes, painful uninstalls, and why I lean on tools like Ninite Pro and Action1 to deploy and patch software without all the bundled nonsense. From there, we pivot into law firms that demand every browser under the sun, iCloud users getting winmail.dat instead of PDFs, and how a simple

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00:35:13

Pivoting Beyond Your Dream Job (EP 1043)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/07/07

Melanie Curtis joins me to talk about pivoting careers, building a coaching and speaking business, and choosing family, boundaries, and fun over the nonstop hustle grind. We start with Melanie’s shift from investment banking into pro skydiving, then from skydiving into coaching, driven by a subtle realization that her “dream job” still wasn’t the whole story. She unpacks the decision to lean into life coaching when it wasn’t cool, how she navigated the fear of it being a scam, and what it took to

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00:31:38

Facing Fear in Business (EP 1042)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/07/06

Melanie Curtis joins me to unpack how skydiving, world records, and adversity actually map to client issues, cash flow stress, and growth decisions inside an MSP. We explore smart risk‑taking, realistic timelines for “overnight” success, and how to build an IT business that matches the life you want instead of someone else’s revenue goals. Melanie explains why fear around leaving a steady paycheck feels like mortal danger, and why that reaction is normal for MSP owners whose livelihood supports

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00:20:48

Maximizing SaaS Usage Visibility with ScalePad (EP 1041)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/07/03

This conversation starts with a confession: I’ve been living in Lifecycle Manager just for hardware reports and ignoring the big SaaS management piece sitting right in my Pro license. Ryan breaks down how ScalePad pulled in tech from their Produce8 acquisition to build a SaaS management layer that finally gives MSPs visibility into the cloud side of the stack—apps, users, time in app, and historical usage—so you can see what’s actually being used and what’s burning budget for no reason. We also zoom

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00:20:47

Automating MSP Payments with FlexPoint (EP 1040)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/07/03

I caught up with Victor Lopez from FlexPoint live at Pax8 Beyond in Salt Lake City to talk about one of the least‑loved parts of running an MSP: getting paid. Victor breaks down how FlexPoint sits alongside QuickBooks and your PSA to automate accounts receivable, from credit card and ACH payments to client self‑service through a portal, all while keeping your existing billing workflows intact. We get into cash‑flow friendly features like same‑day ACH funding, short‑term financing that lets clients

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00:24:40

Absolute Security Joins Pax8 (EP 1039)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/07/02

Gene Kim brings a channel-first perspective to Absolute Security’s move into the MSP space, after years of working as a reseller and service provider himself. He shares how Absolute grew from the “LoJack for laptops” days into a firmware-embedded platform already present in over 600 million devices worldwide, enabling location, geofencing, and security controls that don’t depend on the OS. We dig into real-world concerns MSPs have today: increasing attacks targeting providers, management tools being

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00:47:46

MSP Boundaries With Aggressive Vendors (EP 1038)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/07/02

I share some summer MSP war stories—court reporters with broken Wi-Fi, a small airport’s noisy digital logger, and my go-to Windows commands for quick network checks—and then I get honest about vendor behavior that crosses the line. From hidden billing and broken portals to reps calling my wife’s cell phone, I lay out what respectful partnership should actually look like in our channel. === Chapters 01:05 Show Kickoff and Summer Plans 05:00 Managed Switches Versus Real Problems 10:11 Airport

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00:21:44

Kim Simmonds Live: Stop Letting AI Write Contracts...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/07/02

Kim Simmonds is back with me live from day three of Pax8 Beyond 2026, and we’re talking about what actually works when you mix AI, contracts, and MSPs. Cloud Contracts 365 uses AI where it makes sense—review and redlining—on top of contracts that are built the old‑fashioned way by lawyers who live in this world every day. We walk through how the platform leans on MSP-specific playbooks, machine learning, and LLMs to flag legal risk without letting the robot be the lawyer. Kim shares some of the wild

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00:28:32

Lessons From Pax8’s Ryan Walsh on SMB AI Adoption (EP...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/07/01

I’m catching up with Ryan Walsh at PAX8 Beyond to talk venue vibes, partner trust, and what their latest SMB Pulse Report reveals about real-world AI adoption, spend, and results for small businesses. We unpack why so many AI projects get stuck in pilot mode, what MSPs are missing, and how to move fast with secure agents that clients can actually trust. This conversation starts with the shift from Denver to Salt Lake City and why the new convention center layout changes the feel of the entire event

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00:21:54

How Evergreen Scales MSP Acquisitions (EP 1036)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/07/01

I’m talking with Evergreen co-founder Ramsey Sahyoun about their Berkshire-inspired, buy-and-hold approach to MSP acquisitions and what makes their decentralized model stand out in a crowded M&A market. We dig into how Evergreen evaluates deals, supports owners who stay or exit, and why AI-driven automation and ERP consulting are becoming real revenue engines. Evergreen has quietly become one of the biggest players in MSP acquisitions, but they’re not running the typical private equity roll-up

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00:27:37

Why GTIA Matters For MSPs (EP 1034)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/07/01

We’re on the floor at Pax8 Beyond in Salt Lake City with GTIA leaders Dan Wensley and MJ Shoer, talking about ChannelCon 2026 in San Diego and what’s changed since the CompTIA transition. They share how GTIA rebuilt from zero infrastructure, doubled IT service provider attendance year over year, and is leaning into education, research, and community to deliver “more value to more members. We also dig into the new AI and innovation awards, the GTIA ISAO, and a major collaboration with Texas A&M to

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00:21:26

Cynthia Schreiner Talks MSP Community (EP 1033)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/06/30

Cynthia Schreiner joins me live at Pax8 Beyond to talk about her first year at Pax8, what makes their partner community feel different, and how she’s using AI and automation to transform event operations. Catching up with Cynthia at Pax8 Beyond 2026 in Salt Lake City, we dig into her move into the Senior Manager of Channel Engagement role, what it’s been like working alongside channel heavy hitters, and why this first Beyond feels so energizing for partners. We get into the real value of MSP

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00:23:09

Secure Business Communication with Traceless (EP 1032)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/06/30

Gene Reich from Traceless joins me live at Pax8 Beyond to walk through a fresh way MSPs can protect identity, data, and high‑risk business communications from modern phishing and social engineering attacks. We talk tools, workflows, and the realities of building a security product that respects the MSP business model instead of competing with it. This conversation starts with a simple question every MSP wrestles with: how do I really know who’s calling my helpdesk and how do I safely share passwords

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00:21:21

AI Automation for MSP Scalability with Pia (EP 1031)

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2026/06/29

David and I sit down on Radio Row at Pax8 Beyond 2026 to talk about the real-world impact of AI automation on MSP operations and service delivery. David shares how Pia moved from educating the market pre‑ChatGPT to now serving a much more AI‑aware MSP community, and why waiting on the sidelines is a risky growth strategy if you want to keep up with demand. We walk through Pia’s Engage stack—PiaChat in Microsoft Teams and resolution‑driven smart forms that turn conversations and requests directly

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621 results

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