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PODCAST

Banking Transformed with Jim Marous

Evergreen Podcasts

Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

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All Episodes

40:14

How Bank of America Personalizes Financial Wellness...

Banking Transformed with Jim Marous ·

2022/03/22

Financial institutions have struggled engaging consumers with budgeting and financial health tools. Bank of America's approach has been to address financial wellness by building an omnichannel platform that allows consumers to set goals, track progress, and get answers to financial questions easily. These efforts have resulted in Bank of America being the first financial institution to be certified by J.D. Power for financial health support. Our guest on the Banking Transformed podcast is Holly

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44:30

Financial Institutions Can No Longer Ignore...

Banking Transformed with Jim Marous ·

2022/03/17

According to a report by J.P. Morgan, close to 300 banks are planning to roll out Bitcoin trading on mobile apps in the first half of 2022. Another study finds that 44% of regional and global banks will offer crypto support by the end of the year. More than ever, the share of a consumer’s wallet is at risk. The question is how will banks and credit unions respond at a time when differentiation and deploying digital solutions is no longer optional? We are very fortunate to have Patrick Sells, chief

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42:06

Reimagining Money Experiences in Banking

Banking Transformed with Jim Marous ·

2022/03/15

Over the past several years, my team at the Digital Banking Report has asked financial institutions globally what their primary objective was. Overwhelmingly, it has been to create better customer experiences. The problem is that creating a great experience is no longer enough. Consumers are looking for financial advocates and ways to achieve better financial outcomes. They expect their financial partners to use insight available to provide the path for a secure financial future. I am excited to

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55:10

How to Make Banking Better in 2022

Banking Transformed with Jim Marous ·

2022/03/08

The banking industry has never been under more pressure to change. The challenge is not whether digital transformation will occur, but whether the right priorities will be set and whether the speed of change will be fast enough. Winning organizations will combine new tech with legacy values and experiences. They will leverage partners to create innovations at the speed and scale of digital and will embrace a challenger mindset. We are very fortunate to have Leda Glyptis PhD, chief client officer

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40:02

KeyBank: Leveraging Targeted Scale for...

Banking Transformed with Jim Marous ·

2022/03/07

Situated on the asset spectrum between large national banks and community financial institutions, regional banks face the challenge of scale to make the technology investments needed to modernize legacy operations. To meet changing customer expectations, regional banks need to develop innovative ideas and approaches to reduce expenses, create new products and services, serve unique market segments and leverage technology for future growth. One organization that has emerged as a regional banking

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40:23

The Future of Commerce Includes Digital Currency

Banking Transformed with Jim Marous ·

2022/03/03

Recently, NCR increased their ability to deliver a complete digital currency solution to its customers, including the ability to buy and sell cryptocurrency, conduct cross-border remittance, and accept digital currency payments across digital and physical channels. Beyond offering financial institutions a secure way to perform digital currency transactions from a mobile banking app, website, or customer service center, the NCR solutions will also run on ATMs, kiosks and point-of-sale (POS)

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38:05

Blockchain, NFTs, Web 3.0, and Technologies Enabling...

Banking Transformed with Jim Marous ·

2022/03/01

If there was any doubt about the mainstream acceptance of cryptocurrency, you didn’t need to look any further than the ads during this year’s SuperBowl, where three of the top five apps whose ads delivered the strongest download growth were crypto ads. At the same time, the recent NFT boom has seen many individual NFTs sell for upwards of $1M each, with one selling for close to $70 million. There is also more discussion than ever around the future of Web 3.0 and the Metaverse. To unravel all of

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34:05

Why AI and Machine Learning is The Future of Bank...

Banking Transformed with Jim Marous ·

2022/02/17

Data and advanced analytics lie at the core of every financial institution wanting to build stronger engagement capabilities. Unfortunately, many organizations continue to struggle to apply data that will improve the customer journey. To succeed, banks and credit unions have to understand and take action — in real time — to the consumer opportunities that data reveals. On today’s Banking Transformed podcast, we have Nate Shahan, co-founder and chief product officer of Segmint. He will share how

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45:01

OakNorth: A Blueprint for Future Bank Success

Banking Transformed with Jim Marous ·

2022/02/15

Businesses are becoming big business in banking. Unfortunately, most businesses have trouble getting fast and flexible financing. Founded in 2013, OakNorth is a fintech bank that focuses on making loans to small- to medium-sized businesses in the U.K. Beyond launching a neobank, OakNorth has also created lending technology for other financial institutions that delivers credit decisions up to ten times faster than traditional models. We are very fortunate to have Jackson Hull, COO of OakNorth on the

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43:13

Retail Banking Trends to Watch in 2022

Banking Transformed with Jim Marous ·

2022/02/08

The pandemic represented a tipping point for financial institutions, forcing them to accelerate digital transformation, rethink business models, and illustrate a level of empathy for employees, customers, and communities. Innovation has taken center stage, with an imperative for enhanced customer experiences driven by automation and technology. We are very fortunate to have Michael Abbott, senior managing director and global banking lead for Accenture on the Banking Transformed podcast. He will

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33:41

How Banks Can Create a White Label Response to BNPL...

Banking Transformed with Jim Marous ·

2022/02/04

The need for quick innovation is greater than ever, with advanced, cost-effective solutions needed by legacy banking organizations to keep pace with a fast-moving digital landscape. One option is to deploy white label banking solutions in partnerships with third parties. By using application program interfaces (APIs), banks and credit unions can quickly respond to new challenges, such as Buy Now, Pay Later. On today’s Banking Transformed show, we have Tushar Srivastava, co-founder and CEO of

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45:16

Improving Financial Health for All Requires...

Banking Transformed with Jim Marous ·

2022/02/01

While government intervention in response to the COVID-19 pandemic helped many people improve their financial situations, most people in the United States continue to struggle with their financial health. The question becomes whether policymakers, financial services providers, employers, healthcare providers, and other stakeholders will take advantage of opportunity to create policies and solutions that support the long-term expansion of financial wellbeing for all. Our guest on the Banking

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30:15

In-House Incubator Creates Innovation Within Legacy...

Banking Transformed with Jim Marous ·

2022/01/27

Digital payment adoption and use has surged around the world. As a result, prioritizing payments innovation is a critical area of focus for banks, credit unions, merchants and those organizations that provide core systems support. Consumers want to choose how they transact, making it critical for financial institutions of all sizes to provide payment options that are fast, secure and easy to use. But how does a credit union or bank stay ahead of the curve? On today’s Banking Transformed show, we

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37:25

Nova Credit: Helping Immigrants Realize the American...

Banking Transformed with Jim Marous ·

2022/01/25

More than one million immigrants arrive in the U.S. every year, and it is predicted that immigration will drive 82% of new population growth by 2050. Yet, the lack of domestic credit history limits access to financial services, housing and even employment. Award-winning fintech Nova Credit helps newcomers and other global citizens apply for financial services using their credit history from countries around the world, providing access to the products and services most of us take for granted. We

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34:36

Payments Innovation Drives Growth at American Express

Banking Transformed with Jim Marous ·

2022/01/18

The future of payments includes a world where consumers and businesses can move funds to anywhere in the world, instantaneously, 24/7/365, with full transparency, privacy, and security. While there is agreement on the desired outcome, there are multiple paths to achieve this goal, leveraging varied payment rails, artificial intelligence, blockchain technologies and even digital currencies. We are very fortunate to have Luke Gebb, executive vice president of Amex Digital Labs on the Banking

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53:55

Technology Drives the Customer Experience at Chase

Banking Transformed with Jim Marous ·

2022/01/11

There has never been a more exciting time to leverage customer insight, technology, and an innovation culture to drive improved customer experiences in banking. But how does one of the largest financial institutions in the world combine strategy and execution at a time of massive industry disruption? Chase is at the forefront of emerging technologies in retail banking and the use of these technologies to drive product development and digital engagement. The question is whether size and scale

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27:14

Open Banking is the Foundation for Digital...

Banking Transformed with Jim Marous ·

2021/12/28

During the holidays, we are sharing our most popular podcasts we did in 2021 that set the stage for 2022. In this Banking Transformed podcast from last February, we interviewed Pinar Ozcan. Pinar is the Professor of Entrepreneurship and Innovation at the Saïd Business School at Oxford University. She is also the academic director of the Oxford Future of Finance and Technology Initiative at Oxford. Pinar discusses how open banking is a catalyst for reinvention in the banking sector. By redefining the

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45:43

U.S. Bank: A Case Study in Digital Banking...

Banking Transformed with Jim Marous ·

2021/12/21

As we enter the holidays, we are sharing our most popular podcasts we did in 2021 that do a great job of setting the stage for 2022. In this Banking Transformed podcast from last April, we interviewed Dominic Venturo, senior executive vice president and chief digital officer at U.S. Bank. Dom shares ways that US Bank leverages innovation and modern technologies to improve customer experiences, increase efficiencies, and compete with fintech and big tech competition. More importantly, he discusses

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38:55

Contextual Engagement Requires Better Use of Data and AI

Banking Transformed with Jim Marous ·

2021/12/16

The importance of using data, analytics and advanced marketing technologies has never been greater. Consumers expect their financial institutions to know them, look out for them and reward them. Unfortunately, few organizations are adept at using data for contextual engagement. Now, more than ever, banks and credit unions must leverage the insights they have to create better experiences. We are very fortunate to have Sarah Welch, Managing Director & Head of Marketing Solutions, Curinos on the

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45:30

Looking to 2022 and Beyond: New Rules for a New World

Banking Transformed with Jim Marous ·

2021/12/14

Over the past 20 months, we have experienced personal and business transformation that has impacted every aspect of our lives. With change happening faster than ever, we are about to experience a radical new future that we have yet to fully understand. In financial services, successful firms will be those that can leverage data, algorithms, and human talent to both sidestep industry boundaries and creatively meet customer expanding expectations. I am excited to have Mike Walsh on the Banking

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