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PODCAST

Hospitality Daily Podcast

Josiah Mackenzie

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

business places & travel

All Episodes

12:42

From Cynicism to Success: How Starwood Built a...

Hospitality Daily Podcast ·

2025/02/19

In this episode, Frits van Paasschen shares what he learned about building trust and a culture of innovation when he was the CEO of Starwood Hotels & Resorts.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on

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17:38

How Great Leaders Build Other Leaders in Hospitality...

Hospitality Daily Podcast ·

2025/02/18

In this episode, Frits van Paasschen, former CEO of Starwood Hotels & Resorts, shares lessons from his career journey, as well as the importance of mentorship.Buy The Disruptor's FeastFollow Frits on LinkedInA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free

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11:58

The Money Behind the Magic: A Different Take on...

Hospitality Daily Podcast ·

2025/02/17

In this episode, Josiah Mackenzie, founder and host of Hospitality Daily, shares his thoughts on the importance of understanding the business side of hospitality and how it can ultimately enhance guest experiences and career opportunities.Also see: A new chapter for meA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode

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22:20

The Secret to Making Someone Feel Special (TEDx Talk...

Hospitality Daily Podcast ·

2025/02/16

In this episode, Sarah Dandashy, an award-winning concierge and thought leader in travel and hospitality, shares insights from her TEDx talk, "The Secret to Making Someone Feel Special," and discusses the importance of genuine connection.Watch Sarah's TEDx talk: The Secret to Making Someone Feel SpecialSee our other episode with Sarah: Mastering Media: How I Became An In-Demand Travel & Hospitality Expert For TV, Newspapers & Social MediaWatch Sarah's series with Anthony

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16:53

Making Big Career Moves: Relocating, Learning, and...

Hospitality Daily Podcast ·

2025/02/15

In this episode, Emily Goldfischer, founder and editor of hertelier, interviews Candice D'Cruz, Vice President of Luxury Brands at Hilton. Read on hertelier - Maximizing Your Mentorship Experience: A Guide For MenteesIf you missed it, check out Personal News + Changes Coming to Hospitality DailyA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable

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9:08

The Little Things That Make a Big Impact in...

Hospitality Daily Podcast ·

2025/02/14

In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares what "disruptive hospitality" means to him - and why it's so important.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation

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11:17

Elevating Hospitality Training: The Gold Standard...

Hospitality Daily Podcast ·

2025/02/13

In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares what he's learned about effective training.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram

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11:38

The Unexpected Intersection of Hospitality and Public...

Hospitality Daily Podcast ·

2025/02/12

In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares hospitality lessons from an unexpected role that we can all learn from.Also see: Service is a Privilege: The Mindset of Hospitality Success - Marc SchwarzCreating Alchemy with Ian Schrager (And How Hospitality Needs to Change) - Ben Pundole, PUBLIC HotelsA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want

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8:01

Lessons from Land Rover: The Hospitality Mindset -...

Hospitality Daily Podcast ·

2025/02/11

In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares what he learned working at Land Rover that we can all learn from.Also see: Service is a Privilege: The Mindset of Hospitality Success - Marc SchwarzThe Culture Code: What Made Ian Schrager’s Hotels Different - Marc SchwarzFrom Ferraris to Fine Art: Crafting Joy Through Design - Lily AckermanA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions,

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13:30

The Culture Code: What Made Ian Schrager’s Hotels...

Hospitality Daily Podcast ·

2025/02/10

In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares his experiences working with the legendary hotelier Ian Schrager and the unique culture at Morgan's Hotel Group.Also see: Service is a Privilege: The Mindset of Hospitality Success - Marc SchwarzCreating Alchemy with Ian Schrager (And How Hospitality Needs to Change) - Ben Pundole, PUBLIC HotelsWorking with Ian Schrager: The Iconic Studio 54 Founder's Approach to Hospitality Today - Adam WallaceA few more

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10:46

Service is a Privilege: The Mindset of Hospitality...

Hospitality Daily Podcast ·

2025/02/10

In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares what he's learned about a life and career in hospitality.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn,

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48:42

Why "Irrational Hospitality" Is the Secret to...

Hospitality Daily Podcast ·

2025/02/08

In this episode, Colin Nagy, a global strategy executive and travel writer, shares why and how he travels, what's catching his attention, and the opportunities he sees in hospitality today:(00:00) Introduction (02:13) Colin's early travel experiences(05:16) Why Colin travels thoughtfully(07:29) Fascination with the Middle East and Japan(10:40) Why Colin writes about travel(12:18) Objectivity in travel writing(15:00) Building a network of primary sources(17:48) Role of hotels in community

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20:54

From Taylor Swift to "Set Jetting": The Power of...

Hospitality Daily Podcast ·

2025/02/07

In this episode, Leigh Silkunas, Founder and CEO of 1AX Consulting, breaks down what it means for hotels to be culturally relevant—and why it’s easier (and more powerful) than you think. From tapping into real-time trends to leveraging cultural moments like Taylor Swift’s record-breaking tour or the rise of ‘set jetting,’ Leigh shares how hotels can stay top-of-mind by aligning with what’s happening in the world. A few more resources: If you're new to Hospitality Daily, start here. You can

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29:19

Why Saying Yes Opens Career Doors in Hospitality -...

Hospitality Daily Podcast ·

2025/02/06

In this episode, Leigh Silkunas, Founder and CEO of 1AX Consulting, takes us through her journey in hospitality—from the childhood moment that sparked her love for the industry to her unexpected pivot from revenue management to digital marketing. She shares invaluable insights on career growth, the power of mentorship, and how embracing change led her to build a consulting firm that has helped over 500 hotels maximize their digital strategies. Whether you're looking to advance your career or

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14:08

The Future of Hotel Management: Automation, AI, and...

Hospitality Daily Podcast ·

2025/02/05

In this episode, Sloan Dean, CEO of Remington Hospitality, shares insights on how AI and automation are transforming the hotel industry, the future of back-of-house operations, and the importance of learning from other industries to spark innovation in hospitality.Check out our other episodes with Sloan here.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and

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11:03

Why Millennials and Gen Z Thrive at Remington...

Hospitality Daily Podcast ·

2025/02/04

In this episode, Sloan Dean, CEO of Remington Hospitality, shares insights on attracting millennials and Gen Z to the hospitality industry, rethinking benefits, and building loyalty through mentorship-driven career paths.Check out our other episodes with Sloan here.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered

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18:16

The Remington Difference: Why Smart Growth Beats...

Hospitality Daily Podcast ·

2025/02/03

In this episode, Sloan Dean, CEO of Remington Hospitality, shares insights on building a people-first hospitality company, the importance of food and beverage, and the benefits of smart growth over rapid scaling.Check out our other episodes with Sloan here.Read: Culture Creates Room To Thrive At Remington HotelsA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and

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18:08

Hotels as Change Agents: A GM’s Unfiltered...

Hospitality Daily Podcast ·

2025/02/02

In this episode, Kara Bartelt, General Manager at The Hoxton, Downtown LA, shares insights on the role of hotels in urban revitalization, the challenges and opportunities in the hospitality industry today, and the importance of community engagement.Learn more about Hotel Caring from the California Hotel & Lodging Association (CHLA).Also, see these other episodes with Kara:Engineering Training & MentorshipHow Buildings Shape Hospitality: Lessons from a Yale-Trained Architect-Turned-Hotel

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36:14

Impact Hospitality: How Hotels Can Build Community &...

Hospitality Daily Podcast ·

2025/02/01

In this episode, Donte P. Johnson and Jason Bass share the story and message behind Impact Hospitality and their new book of the same name published by Kendall Hunt.See our other episodes with Donte and Jason:Culture creates a feeling and sends a messageWe have a boring problem, not a staffing problemDress codes, grooming standards & creating a welcoming cultureDEI needs to be a baseline to build fromImpact Hospitality & being more hospitable to our neighborsThe business benefits of

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13:00

Hospitality Beyond Service: The Art of Making People...

Hospitality Daily Podcast ·

2025/01/31

In this episode, Michiel Bakker, President and CEO of the Culinary Institute of America, shares insights on the essence of hospitality, the difference between service and hospitality, and how the industry might evolve in our increasingly digital world. This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and

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1,163 results

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