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PODCAST

Remarkable Results Radio Podcast

Carm Capriotto, AAP

Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers,

leisure automotive

All Episodes

35:02

The Role of The Reservationist in Auto Repair [RR 922]

Remarkable Results Radio Podcast ·

2024/01/26

Discover how "reserving" a service advisor's time, not just the bay, can transform your client relationships and service quality. Learn about the rise of virtual service advisors and how they're reshaping the industry. Find out how a well-trained reservationist can boost your shop's efficiency and profitability. Rui Martins, Evolve AD Show Notes Watch Full Video Episode Evolve AD (00:00:26) Explanation of the company and its focus on aftermarket development. Introduction to the

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35:20

Multiple Labor Rates [THA 364]

Remarkable Results Radio Podcast ·

2024/01/25

Explore: Strategies for pricing diagnostics and labor based on vehicle type, customer segment, and job complexity. Discover: The importance of understanding financial metrics, collaborating with service advisors and technicians, and providing exceptional customer experiences to justify premium labor rates. Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE Tom Schearer, Schearer’s Sales and Service,

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28:41

Failing Forward in Marketing [E084] - The Auto Repair...

Remarkable Results Radio Podcast ·

2024/01/24

In a world where so many great lessons come from failing, people are afraid of failure. We see this a lot, especially when it comes to marketing. Every time you learn something that doesn’t work, it puts you closer to finding something that does. So why do people give up on marketing so early and build belief systems that certain types of marketing “don’t work” when the evidence points to the contrary? That’s what we talk about in this episode of The Auto Repair Marketing Podcast.Thank you to

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26:06

Technician Attraction Blueprint [RR 921]

Remarkable Results Radio Podcast ·

2024/01/23

Chris Lawson discusses the Technician Attraction Blueprint, a strategy for automotive shops to attract and retain technicians by focusing on respect, growth, and money. Lawson's blueprint, derived from extensive industry questions, helps shop owners self-assess and troubleshoot hiring issues. If you're ready to transform your shop into a magnet for top talent and create an environment where technicians thrive, then you won't want to miss this! Chris Lawson, TechnicianFind.Com. Chris’ previous

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13:36

Understanding Gross Profit per Hour: The Key to...

Remarkable Results Radio Podcast ·

2024/01/22

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here:

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25:35

From Dealership to Mobile Mechanic [RR 920]

Remarkable Results Radio Podcast ·

2024/01/19

Explore the challenges and benefits of mobile mechanics, Jesse's future ambitions for a physical shop, and the value of mentorship in the automotive industry. Jesse explains his transition to full-time mobile work, his marketing strategies, and customer service approach. He also touches on the logistics of mobile operations, from tools to working in various locations. Jesse Matthews, Matthews Mobile Mechanic LLC Show Notes Watch Full Video Episode Jesse's Journey to Full-Time

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58:15

Coaches Lab: When Will Shops Stop Doing Work That...

Remarkable Results Radio Podcast ·

2024/01/18

It's time to find the hidden costs of 'busyness' in auto repair shops. It's not just about the work you do; it's about the work you're actually getting paid for. Measuring technician productivity is crucial - because if you're not measuring it, you can't manage it. It's a wake-up call for shops everywhere to stop leaving money on the table. Bill Haas, Haas Performance Consulting, Bill’s previous episodes HERE. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE Maylan

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24:23

Pros On The Road 2024 [E083] - The Auto Repair...

Remarkable Results Radio Podcast ·

2024/01/17

In this episode, Kim and Brian talk about the conferences and other events they will be attending and teaching at in 2024. These conferences are great opportunities to network with other shop owners and auto repair professionals, as well as “sharpening the saw” and become a better business person.Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsShow NotesFly With The Eagles - Dallas TX - 2/5/24-2/9/24VISION - Overland

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36:53

I’m More Than Just A Mechanic [RR 919]

Remarkable Results Radio Podcast ·

2024/01/16

Can a break-up be the catalyst for an entrepreneurial leap? Find out during Shawn Gilfillan's 20 questions in 30 minutes episode! Shawn also discusses the importance of a strong business culture, mentorship, and the joy of hobbies like aviation. Shawn shares strategies for managing gross margins and the significance of client experience. Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE Show Notes Watch Full Video Episode Automotive Magic

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15:01

Unleashing Your Auto Repair Shops Potential: What Was...

Remarkable Results Radio Podcast ·

2024/01/15

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here:

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43:46

Understanding Intangible Holes in Your Business [RR 918]

Remarkable Results Radio Podcast ·

2024/01/12

Dave Schedin dives into the significance of emotional intelligence (EQ) in personal and professional development. He discusses how recognizing and managing emotions can lead to business success and shares how his own growth in EQ has helped his clients improve their businesses. The conversation covers the impact of fear and limiting beliefs on decision-making, the importance of stepping out of comfort zones, and the value of self-awareness. Dave Schedin, CompuTrek Automotive Management Systems

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42:36

What is Leadership Coaching? [THA 362]

Remarkable Results Radio Podcast ·

2024/01/11

Our panel of industry coaches highlight the importance of humility, self-awareness, and emotional intelligence in effective leadership. They share personal stories and insights on the transformative power of coaching, emphasizing the need for leaders to be approachable, own their mistakes, and foster a safe environment for growth. The conversation also touches on the significance of mentorship, asking questions, and guiding team members to find their own solutions. The panelists encourage

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50:46

Annual Marketing Planning with Matt Wagg and LauraLee...

Remarkable Results Radio Podcast ·

2024/01/10

As we approach the end of the year there have been many discussions and questions about annual marketing planning. In this episode, Kim chats with shop owners Matt Wagg and LauraLee Schmidt about their successful planning and execution of their shop’s annual marketing planning. We dissect what’s needed to prepare to plan, how to plan, and how to monitor and adjust. Show Notes with TimestampsAnnual Marketing Planning (00:00:10) Discussion about the importance of annual marketing planning for auto

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30:02

Why Do Some People Embrace Change While Others Resist...

Remarkable Results Radio Podcast ·

2024/01/09

Psychologist Dr. David Weiman discusses the psychology of change, why change is challenging for some, the various reactions people have, and strategies for leaders to manage and encourage change. Dr. Weiman advises over-communicating to reduce confusion, engaging with resistant team members, and implementing incremental changes using the Kaizen method. By understanding the psychology behind change, involving our teams in the process, and holding onto our core values, we can navigate the waters of

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33:02

Fireside Chat with Hunt! Reconciling Your Accounts...

Remarkable Results Radio Podcast ·

2024/01/08

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here:

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33:52

A Real World Perspective on Safety [RR 916]

Remarkable Results Radio Podcast ·

2024/01/05

Ready to dive into the critical topics of safety and compliance within the automotive service aftermarket? Tom Herrmann shares valuable insights on maintaining a safe work environment, including hazard communication, safety data sheets, labels for chemicals, and the importance of employee training and clear safety policies. Tom emphasizes the role of safety as a form of salesmanship, advocating for selling the importance of safety to employees rather than focusing on potential fines and

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30:12

Driving Change: Women’s Influence in the Automotive...

Remarkable Results Radio Podcast ·

2024/01/04

Nichole Bennecoff and Tenise Chapman are steering the automotive conversation toward new horizons. We're shifting gears to talk about the power of female presence in the industry, from technicians to service advisors, and the impact it has on businesses and customers alike. Nichole shares her success in creating a team dynamic that's as inclusive as it is efficient. She's proving that leadership knows no gender, and her approach is magnetizing more women to the field. Tenise drives home the

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26:22

2023 Wrap-Up | Brian and Kim's Favorite Episodes...

Remarkable Results Radio Podcast ·

2024/01/03

2023 was a great year for The Auto Repair Marketing Podcast. There were 52 new episodes for you to learn from and be inspired by. As the hosts of the podcast, we love them all, but for you, we each went through the list and picked our 5 favorite episodes. If you haven’t listened to these, we’re sure you’ll enjoy them and pull some nuggets of wisdom to make your business and life better.Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at

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41:31

The Art of Client Appreciation [RR 915]

Remarkable Results Radio Podcast ·

2024/01/02

Dane and Cathy Bailey discuss their transition from a franchise to independent operators, the importance of trust and reputation, and their unique approach to customer relations. The Baileys emphasize the significance of creating a welcoming environment, particularly for female clients, and the role of personalized gestures like thank-you baskets and branded gifts in building lasting relationships. They also explore the parallels between the automotive and real estate industries, highlighting the

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15:08

What is Coaching Up & Goal Setting Tips for 2024...

Remarkable Results Radio Podcast ·

2024/01/01

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here:

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