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PODCAST

Uncle Marv"s IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)

The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. Each episode delivers products, stories, and tips that help the MSP and IT Pro run the business better, smarter, and faster, covering everything from pricing and packaging to operations, tools, and service delivery. You’ll hear candid conversations with working MSP owners, system admins, vendors, and industry leaders who share what’s actually working

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All Episodes

00:18:33

662 Streamline Microsoft CSP Billing with Xeneth

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/24

Cameron McFie introduces Xeneth's flagship product, MSPlus, which provides billing automation solutions for managed service providers. The software focuses on two main modules: Microsoft CSP (Cloud Solution Provider) and managed services contracts. MSPlus aims to save MSPs time and money by automating billing processes, particularly for Microsoft 365, Azure, and other managed services. Cameron explains that the software can significantly reduce billing time, with some companies cutting their billing

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00:19:08

661 Innovative Cyber Insurance Solutions with SeedPod...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/24

Uncle Marv sits down with Doug Kreitzberg, the founder and CEO of SeedPod Cyber, to explore the intricacies of cyber insurance tailored for managed service providers (MSPs) and their clients. Doug explains that SeedPod Cyber offers a full-fledged cyber insurance program that protects against various cyber threats, including ransomware attacks, data breaches, and social engineering. Unlike traditional insurance providers, SeedPod Cyber partners with MSPs to get a behind-the-firewall view of their

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00:56:51

660 Growing a Successful IT Business: Matt Forman

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/20

Uncle Marv kicks off the show by recounting his travel woes from the previous week, which prevented him from recording the live show. He then introduces his guest, Matt Forman, the owner of Local Circuit IT, a successful MSP based in Denton, Texas. Matt shares his experience of growing his business from a two-person team to a staff of four, emphasizing the importance of finding the right employees who fit the company culture. He discusses the challenges of letting go of control and delegating

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00:22:32

659 SuperOps Joins Pax8 Marketplace: Empowering MSPs...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/19

Juan Fernandez, the Global Channel Chief of SuperOps, shares exciting announcements and insights from the Pax8Beyond event in Denver. He reveals that SuperOps has joined the PAX8 Marketplace, becoming the first and only RMM/PSA offering available through the platform. This integration not only streamlines the procurement process for MSPs but also unlocks a range of benefits through the SuperOps + PAX8 partnership. Juan highlights the launch of the SuperOps + PAX8 Academy, which will provide

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00:08:58

658 Josh Liberman's Conference Insights; From Pax8Beyond

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/19

Josh Liberman, a veteran conference-goer, shares his insights from attending the Pax8 Beyond conference. He commends the impressive logistical execution and seamless organization of the event, highlighting the vast array of vendors present. Josh emphasizes the significance of discovering new technologies and processes at these conferences, as well as the opportunity to connect with fellow professionals and exchange ideas. Josh reveals that he encountered around 15 vendors he was previously

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00:12:05

657 Malwarebytes Unveils ThreatDown: Enterprise-Class...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/19

Brian Kane, representing Malwarebytes, joins the podcast to discuss the company's new product line, ThreatDown, which replaces their previous business offerings. ThreatDown provides a centralized OneView portal for multi-tenant management and security scoring of client environments. The Security Advisor feature in OneView assigns a security score based on factors like deployment levels, patch status, and integrations with RMM/PSA tools, helping MSPs identify and address security gaps. ThreatDown is

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00:15:19

655 Ken Patterson's Vision: Building a True MSP...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/18

In this insightful episode, Ken Patterson, formerly of Pax8, joins Uncle Marv to discuss his new role at Todyl and his vision for building a true community for MSPs. Ken shares his passion for helping MSPs mature and succeed, emphasizing the importance of education over hard selling. He advocates for a more prescriptive approach, akin to doctors, where MSPs diagnose clients' needs and prescribe tailored solutions rather than pushing products. Ken stresses the need for MSPs to "drink their own

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00:17:41

656 Michelle Ragusa-McBain: SonicWALL's Globetrotting...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/18

Michelle Ragusa-McBain, Global Channel Chief at SonicWALL, joins Uncle Marv at PAX 8 Beyond 24 to discuss the company's recent developments and partner-focused initiatives.SonicWALL's Acquisition of Solutions GrantedMichelle shares insights into SonicWALL's acquisition of Solutions Granted, a managed security services provider. The acquisition allows SonicWALL to integrate Solutions Granted's offerings into their Secure First program, providing partners with a comprehensive security solution that

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00:08:18

654 PAX 8 Beyond: Tim Golden Highlights Compliance...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/18

Tim Golden, co-founder of Compliance Scorecard, joins Uncle Marv to discuss the latest version 5.0 release of their governance-as-a-service platform. The new release introduces several compliance-focused features to help MSPs better manage risks and compliance requirements for their clients. One of the key new features is the risk register, which allows MSPs to identify and track areas of risk for their clients. MSPs can essentially build an "Amazon shopping cart" of risks, quote them, and work with

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00:17:53

653 Threat Captain: Bridging the Gap Between...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/17

Episode Sponsor: Thread (www.getthread.com)=== Adam Anderson, co-founder of Threat Captain, joins the podcast to discuss his company's mission and its participation in the PitchIT accelerator program. Threat Captain is a cybersecurity leadership development company dedicated to bridging the gap between executive leadership and security teams through strategic alignment and informed decision-making.The company has developed a financial risk platform that helps people understand and communicate the

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00:15:55

651 Overcoming MSP Security Sales Challenges with...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/17

Episode Sponsor: Thread (www.getthread.com)=== Mark Lamb, the founder and CEO of HighGround.io, joins the podcast to discuss his cybersecurity platform designed for IT service providers. HighGround.io is a cybersecurity sales tool that helps MSPs communicate their clients' technology spend, cybersecurity posture, and resilience in a visually appealing and understandable manner.[1]The platform integrates with PSA tools like ConnectWise Manage to pull down a client's spend data with the MSP. It then

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00:20:20

652 Infima: Automated Security Awareness Training for...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/17

Episode Sponsor: Thread (www.getthread.com)=== Larry Meador, the Channel Chief at Infima, joins the IT Business Podcast to discuss Infima's cybersecurity platform, which offers fully automated security awareness training and phishing simulations tailored for managed service providers (MSPs) and their clients.Infima's platform is built on behavioral science principles, designed to help users retain information and change their reflexes when encountering potential phishing threats. The platform is

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00:18:39

649 Aportio: The AI-Powered Email and Alert...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/17

Episode Sponsor: Thread (www.getthread.com)=== Aportio Technologies is an IT service management startup that offers an AI-powered email and alert management plugin called Inbox Agent. The plugin is designed to help service desk agents work more efficiently by automating mundane tasks, categorizing requests, prioritizing them, and pre-assigning actions based on predefined rules.The idea behind Aportio stemmed from Scott Green's experience as the CEO of an MSP, where he witnessed the challenges faced

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00:10:17

648 IT Nation 2024: Jeff Bishop Shares ASIO...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/17

Jeff provides an update on the progress of integrating ConnectWise products into the ASIO unified platform. The next wave involves bringing the PSA, CPQ, BrightGauge, ITBoost, SIM, and MDR into ASIO, with a target timeline of Q3 or early Q4. This integration will enable a single ticketing system across all products, streamlining operations for partners.With a unified data layer, ConnectWise can create AI models that span multiple products and services. This allows for cross-product recommendations

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00:19:05

650 ComplianceAid: Streamlining Compliance Documentation

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/17

Episode Sponsor: Thread (www.getthread.com)=== ComplianceAid is an AI-driven, multilingual cybersecurity compliance platform designed to assist MSPs in offering compliance services to their clients. The platform utilizes a team of AI agents that act as virtual auditors, reading and aligning clients' existing documentation with compliance controls and generating context-enriched policies and procedures.The founders highlight the platform's ability to save time and resources for MSPs by automating the

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00:19:10

647 IT Nation Secure: Matt Lee & Bobby Jacobs

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/14

Matt Lee, known as the "most ethical hacker," joins the podcast to discuss the latest trends in cybersecurity. He shares insights on passwordless authentication using pass keys and FIDO protocols, which eliminate the risk of stolen passwords. Biometrics are also becoming more prevalent, combining factors like facial recognition, fingerprints, and behavioral patterns for stronger authentication. Matt previews some of the sessions he'll be leading at the upcoming Pax8 Beyond event, including a "wrong

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00:12:06

646 IT Nation Supports K9 for Warriors

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/08

Tim, a combat veteran who has served four tours and spent over five years in war zones, discusses how K9 for Warriors has transformed his life by pairing him with his service dog, Coop. He explains that the organization takes veterans who have become introverted and pairs them with rescued shelter dogs trained to provide companionship and help them reintegrate into society. The application process involves getting a recommendation from a counselor or doctor, detailing how a service animal could

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00:16:25

645 Gregg Lalle - IT Nation's New General Manager

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/08

Gregg Lalle recently transitioned from leading the international sales teams at ConnectWise to becoming the General Manager of IT Nation. In this role, he aims to make IT Nation more inclusive by welcoming non-ConnectWise partners and vendors to the community. His focus is on growth, business efficiency, leadership development, and promoting health and well-being for managed service providers (MSPs). Gregg plans to bring a global perspective to IT Nation, drawing from his experiences working with

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00:09:37

644 The Secret Sauce of IT Nation Evolve Peer Groups

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/08

Andre Gilmore leads the IT Nation Evolve peer groups (formerly HTG peer groups acquired by ConnectWise in 2018) aimed at accelerating the growth of MSP partners. The peer groups are unique in their emphasis on both personal and professional development, creating an environment of closeness and trust where members can have honest discussions and "refuse to let each other fail." The groups meet quarterly for two-day in-person sessions with ample social activities to build strong relationships. Each

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00:30:33

643 Peter Kujawa on Boosting MSP Profitability:...

Uncle Marv"s IT Business Podcast (Products, stories,... ·

2024/06/07

Uncle Marv kicks off the episode by introducing Peter Kujawa from Service Leadership, a ConnectWise company that benchmarks MSPs and other tech service providers on their financial and operational performance. Peter explains that Service Leadership has been collecting quarterly data from companies worldwide for 19 years to determine best-in-class metrics that drive success . He shares how benchmarking was a game-changer for the struggling MSP he was running, instantly revealing areas to improve like

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