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PODCAST

Hospitality Daily Podcast

Josiah Mackenzie

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

business places & travel

All Episodes

35:00

From Pool Attendant to Achieving Forbes 5-Star...

Hospitality Daily Podcast ·

2025/01/13

In this episode, Sean Murphy, General Manager at The Bower, shares his inspiring career journey in hospitality, from his beginnings at Ritz-Carlton to leading an independent hotel to Forbes five-star recognition in Mexico. This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional implementation support,

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15:19

How Creative Wellness in Hospitality Is Elevating...

Hospitality Daily Podcast ·

2025/01/12

In this episode, Lou Zameryka, founder of Alively and partner at Ventures Hospitality, shares insights on integrating wellness into hospitality to drive guest loyalty, boost satisfaction, and unlock new revenue streams.Check out these other episodes with Lou:Unlocking Human Potential: The Power of "Healthspan" in Hospitality - Lou ZamerykaBuilding Booking.com: Lessons In Culture, Innovation, And Global Growth from Behind The Scenes - Lou ZamerykaSend Josiah a text Take the Artificial

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35:12

50 Days, 50 Concepts: Rethinking Experiential...

Hospitality Daily Podcast ·

2025/01/12

In this episode, Dylan Barahona shares his journey from building Lego hotels as a child to creating immersive VIP experiences at high-profile events like Coachella and Gary Vaynerchuk's VeeCon. He discusses his recent 50-day experiential hospitality challenge, where he used generative AI to visualize bold hospitality concepts, and offers insights into why brands should invest in experiential environments.View Dylan's Experiential Hospitality Challenge on LinkedIn.Send Josiah a text Take

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20:52

Tech CEO-Turned-Hotel CEO Shares Tech Advice - Ben...

Hospitality Daily Podcast ·

2025/01/10

In this episode, Ben Rafter, President and CEO of Springboard Hospitality, shares insights on how innovation and technology can empower hospitality providers and elevate the guest experience.We cover:(01:31) Springboard's dedicated department for innovation(01:52) The importance of beta-testing technology(03:04) What frustrates Ben about technology companies(05:29) What it takes to successfully implement technology(07:01) Enhancing guest interactions with technology(11:04) Supporting emotional

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17:13

What Happens When a Tech CEO Leads a Hotel Company -...

Hospitality Daily Podcast ·

2025/01/09

In this episode, Ben Rafter, President and CEO of Springboard Hospitality, shares his career journey from the tech industry to hospitality and his innovative approach to blending technology, transparency, and a guest-first mindset to turn challenges into opportunities.We cover:(01:08) Ben's start in hospitality(04:09) Lessons from growing Aqua Hotels during the 2008 financial crisis(06:01) Data and reports Ben focuses on(08:16) Personal development and learning(10:19) What's on Ben's

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14:27

What’s Really Happening in Hotels Now: A Conversation...

Hospitality Daily Podcast ·

2025/01/08

In this episode, Rachel Roginski, Principal at Pinnacle Advisory Group, shares her take on our State of the Hotel Industry research.You may also enjoy:The State of the Hotel Industry: 5 Things To Know for 2025 - Josiah MackenzieBeyond Efficiency: How AI Can Help Hospitality Thrive in 2025 - Lou ZamerykaSend Josiah a text Take the Artificial Intelligence in Hospitality survey now to understand how others use AI and the opportunities for you and your hospitality business.A few more resources: If

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15:29

Beyond Efficiency: How AI Can Help Hospitality Thrive...

Hospitality Daily Podcast ·

2025/01/07

In this episode, Lou Zameryka shares his take on the State of the Hotel Industry research discussed yesterday.Article referenced: The AI Revolution in Hospitality: Transforming the Hotel Industry through Innovation and Employee EmpowermentYou may also enjoy this from Lou: Creative but Practical Uses for AI Today in Hotel Sales, Marketing, and Revenue Management (Takeaways From HSMAI's Latest Event)Send Josiah a text Take the Artificial Intelligence in Hospitality survey now to understand how

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15:27

The State of the Hotel Industry: 5 Things To Know for...

Hospitality Daily Podcast ·

2025/01/06

In this episode, Josiah Mackenzie shares key insights about the state of the hotel industry for 2025, based on a comprehensive survey conducted on this topic.View the research charts here on HotelOperations.comSend Josiah a text Take the Artificial Intelligence in Hospitality survey now to understand how others use AI and the opportunities for you and your hospitality business.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions,

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31:07

Collaborating with Auberge & An Emmy-Nominated...

Hospitality Daily Podcast ·

2025/01/05

In this episode, Katina and Kyle Connaughton, the visionary founders of SingleThread, share the story behind ThroughLine, an innovative dining experience blending storytelling, film, and exquisite cuisine. Learn how their collaborations with artisans, farmers, and partners such as Auberge Resorts, Audi, and OpenTable bring deeper connections to food and its origins while inspiring sustainability and community.If you liked this, you may also like these other episodes with Kyle and Katina: A

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48:03

America's Chief AI Officer for Travel Shares Advice...

Hospitality Daily Podcast ·

2025/01/04

Take our Artificial Intelligence in Hospitality survey In this episode, Janette Roush, the SVP of Innovation and Chief AI Officer at Brand USA, shares her insights on embracing AI in the workplace and how it can drive innovation in the tourism industry.Watch this conversation on YouTubeMentions:Brand USA & AI (including framework for use)Listen to Janette Live From Travel Week: Leadership Alignment with Generative AIConor Grennan, Chief AI Architect at the Stern School of BusinessEthan Mollick,

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15:15

What AI Might Bring Hotels in 2025 - Martin Soler

Hospitality Daily Podcast ·

2025/01/03

In this episode, Martin Soler, a former hotel general manager turned marketing strategist, shares insights on how AI is reshaping hotel operations and how it can be used to streamline work, improve communication, and stay competitive in 2025 and beyond.(01:33) The two "camps" of AI adoption(02:36) The importance of experimenting with AI(03:14) Specificity in AI applications(03:34) Josiah's experience with ChatGPT(04:08) Martin's use of AI in daily work(05:12) Benefits of

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31:49

Rethinking Hospitality: Bold Moves for 2025 and...

Hospitality Daily Podcast ·

2025/01/02

In this episode, Matthias Huettebraeuker, an independent hospitality strategist with experience at citizenM and Design Hotels, shares how we can break free from outdated thinking, embrace innovation, and create hotels and hospitality businesses that people love.(01:27) The shift in the hospitality industry 20 years ago(02:09) Importance of community (03:13) The need to rethink and innovate(03:42) Knowing your "why" (05:08) Developing a niche and "personality"(06:06) Bold

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11:04

The Opportunity for Hospitality in 2025 (Personally...

Hospitality Daily Podcast ·

2025/01/01

Listen to Hospitality Daily founder and host Josiah Mackenzie share what he sees as the opportunity for hospitality ahead.Links:Simon Sinek: Start with WhyThe Power of Hospitality to Bring Us TogetherHow Napa Valley's Tourism Strategy Can Boost Your Hospitality Business - Linsey Gallagher, Visit Napa ValleyA Chef's View on Food, Community, and Renewal - Tyler FlorenceEngineering Training & Mentorship at The Hoxton, Downtown LAWhy The Hotel Industry is at a Pivotal Moment - Zach Demuth,

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31:45

2024 Highlights & Learnings + Why I'm Excited for...

Hospitality Daily Podcast ·

2024/12/31

Listen to Hospitality Daily founder and host Josiah Mackenzie share highlights and lessons learned in 2024, plus what he's excited by for 2025.Highlights:(1:37) Chip Conley(3:56) Kristie Goshow at KSL(5:04) Inn at Newport Ranch(6:11) Palisades Hospitality(7:22) Katina and Kyle Connaughton at SingleThread(9:39) Bashar Wali (episode one and two)(10:40) Dina Belon & Staypineapple(13:06) Horst Schulze(15:07) Nancy Mendelson + Emily Kanders Goldfischer (hertelier) collaboration(16:44)

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17:50

Why The Hotel Industry is at a Pivotal Moment - Zach...

Hospitality Daily Podcast ·

2024/12/30

In this episode, Zach Demuth, the Global Head of Hotels Research at JLL, shares why the hospitality industry is at a pivotal juncture and what it means for you.See insights and research from JLL hereSend Josiah a textA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free

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12:13

Empowering People and Elevating Hospitality Careers -...

Hospitality Daily Podcast ·

2024/12/29

In this episode, Guillaume Benezech, Senior Director of Global Brand Management and Marketing for The Ritz-Carlton and Ritz-Carlton Reserve, shares his observations and insights on the state of hospitality work and the importance of emotional skills, empowerment, and career development.Listen to our other episodes: What I've Learned Building a Career in Luxury Hotel LeadershipThe Evolution of Luxury Hospitality From Comfort to ConnectionSend Josiah a textA few more resources: If you're

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30:33

The Evolution of Luxury Hospitality From Comfort to...

Hospitality Daily Podcast ·

2024/12/28

In this episode, Guillaume Benezech, Senior Director of Global Brand Management and Marketing for The Ritz-Carlton and Ritz-Carlton Reserve, shares his insights into the evolution of luxury hospitality and the importance of emotional connections, sustainability, and innovation.Listen to our other episode: What I've Learned Building a Career in Luxury Hotel LeadershipSend Josiah a text A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here

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14:20

What I've Learned Building a Career in Luxury Hotel...

Hospitality Daily Podcast ·

2024/12/27

In this episode, Guillaume Benezech, Senior Director of Global Brand Management and Marketing for The Ritz-Carlton and Ritz-Carlton Reserve, shares his journey in luxury hospitality, career transitions, and the mentorship experiences that shaped his leadership style. Send Josiah a text Take my State of Hotel Industry Survey now to get insights on challenges, priorities, and opportunities in hospitality today.A few more resources: If you're new to Hospitality Daily, start here. You can send me

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34:09

Cinematic Design: Crafting Immersive Hospitality...

Hospitality Daily Podcast ·

2024/12/26

Mary Alice Palmer is the Global Creative Director and Founding Partner of ROAM Interior Design, and in this episode, shares insights on the power of design in providing hospitality and how she approaches creating memorable and emotional guest experiences.Listeners will learn:Mary Alice's definition of the essence of hospitality and what it means to create a warm, welcoming environment.How her background in set design and luxury leather goods influences her work in hospitality design.The process

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5:38

My Christmas Morning Tradition (A Lesson in...

Hospitality Daily Podcast ·

2024/12/25

In this replay from an earlier conversation, Bill Walshe, a global hospitality leader and the former CEO of The Viceroy Hotel Group, shares a tradition he developed that we all can learn from.Listen to my earlier episodes with Bill: What Guests Are Looking For In Luxury and Hospitality TodayHow "Prideology" Helped Me Inspire My Teams as CEOCreating A Culture of Belonging To Enable Consistent IndividualitySend Josiah a text Take my State of Hotel Industry Survey now to get insights on

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1,163 results

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