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PODCAST

Voice First AI: Automate the Ordinary, Pursue the Extraordinary

Welcome to Voice First AI — the show where small businesses, founders, and creators learn how to turn conversations into growth systems. Hosted by Michael Pierce, CTO of SmartOptimize, each episode blends AI innovation, real-world case studies, and mindful leadership to show how conversational AI unlocks freedom for business owners. Inside, you’ll discover how Ava Protocols and ChatGPT-powered teams can: Capture every call, lead, and opportunity without burnout. Automate communication while keeping

technology

All Episodes

6:52

10 Power Moves to Master Aiva: Get the Most from Your...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/05/25

In the podcast episode, host Michael explores the top 10 skills needed to unlock the full capabilities of Ava, a business-transforming voice technology. He emphasizes that knowing how to properly utilize Ava is crucial, comparing it to a team member who needs guidance to shine. Among the discussed skills are reviewing call summaries daily for operational efficiency, personalizing the call script for brand messages, setting up smart routing logic for precision in information delivery, and responding

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7:33

The 10 Mindset Shifts You Need Before Adopting Aiva:...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/05/25

The podcast episode focuses on Ava, an AI-powered answering service transforming business operations. Michael, the host, emphasizes how Ava enhances customer engagement by providing immediate responses, thus preventing missed opportunities. Unlike a standard answering machine, Ava summarizes callers' needs, routes calls to the correct department, and utilizes adaptive learning to continually improve. The host enumerates ten compelling reasons to adopt Ava, from recovering lost income and offering

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8:16

From Chaos to Control: How Voice Ai is...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/05/24

"Hustle and juggle" was the theme for low voltage contractors according to the podcast episode titled "Voice First AI: The Future of Conversations". The show, hosted by Michael showcases the constant balancing act of handling calls, appointments, paperwork and customer care by contractors. It introduces Ava, an AI-powered assistant designed to streamline these processes and make the contractor's work-life more efficient. Ava can handle calls 24/7, book appointments, provide real-time updates and act

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8:22

Cool Calls, Cool Tech: How AIVA Helps HVAC Pros Stay...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/05/24

In this episode of 'Voice First AI: The Future of Conversations', host Michael presents an AI-driven tool named Ava that aids HVAC professionals. Ava is an AI assistant that answers calls 24/7, books appointments, and ensures customers feel valued. One of Ava's significant highlights is its text summaries, enabling professionals to review essential call details quickly. Ava also boasts a self-improving feedback system, becoming more efficient with regular feedback. Ava addresses common challenges

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25:32

AI for Teachers: Empowering Classrooms with...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/05/20

In the episode of "Voice First AI," host Michael Pierce discusses the transformative impact of AI in the education sector, focusing specifically on how voice-first interfaces and intelligent tools can significantly boost productivity and engagement. The episode provides insights on drafting effective voice commands, exploring key AI tools like Canva, ChatGPT, Magic School, and more that teachers can incorporate in their educational toolkit. Additionally, Pierce recommends productivity-enhancing

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19:49

The Rise of the Invisible Manager: How AI Squads Are...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/05/19

In the podcast, Michael Pierce provides an in-depth exploration of integrating artificial intelligence into workplaces, specifically focusing on the potential of AI systems or A.I. Squads replacing traditional middle management roles. He presents the notion of 'Feedback Architecture,' a new kind of workflow that utilizes AI to provide real-time, actionable insights. This could create a more interactive and efficient work environment by eliminating common bottlenecks and time-consuming manual

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14:26

OpenAI’s Ultimate Guide to Choosing the Right AI...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/05/16

In this episode of Voice First AI, Michael explores OpenAI's comprehensive guide that helps navigate the diverse array of AI models. He discusses the capabilities of each model - GPT-4 for text generation, Codex for coding, DALL-E for image generation, and CLIP for image recognition - while emphasizing how each tool can be used effectively in different scenarios. He further delves into how to best identify the appropriate model to meet specific project goals by defining objectives, creating a

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13:33

Work Less, Lead More: Managing the Bots That Do the Job

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/05/16

In this episode of Voice First AI, Michael explores how AI is transitioning the future of work from labor-intensive to leadership-focused roles. The discussion centers on how AI has evolved from a perceived job threat to a tool that enables more strategic work roles. The concept of a '4-hour AI workday' is introduced, where AI handles mundane tasks, allowing humans to adopt management roles, increasingly focused on training and refining AI systems, as well as strategic decision-making. Michael

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11:56

AI vs. Humans: The Surprising Superiority of Digital...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/05/08

In the podcast episode titled "AI vs. Humans: The Surprising Superiority of Digital Dialogue," Michael explores the evolution and strengths of conversational AI, comparing it with human interaction. The episode highlights the advantages of AI, which include consistency, availability, and superior data processing capabilities. Despite its impressive features, AI lacks the emotional intelligence, empathy, and understanding of nuanced signals that human interactions bring. The episode further compares

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11:27

From Crawlspaces to Callbacks: How Home Service Pros...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/05/06

In this episode of Voice First AI, host Michael explores the challenges faced by home service professionals in managing business calls while on the job site. He examines the stressful impact of missed calls on the business, customers, and the professionals themselves. To help with this, he introduces Ava, an artificial intelligence (AI) assistant designed to handle missed calls, appointments, and workflow navigation even when the professional's hands are 'full.' Ava performs various tasks like call

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12:10

She Never Misses a Call — Meet the AI Agent Changing...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/04/30

In this podcast episode, listeners gain valuable insight into how AI can help real estate professionals stay on top of their game while maintaining their sanity. Discussing the critical issue of missed calls, the host highlights the impact that every unanswered ring can have - lost leads, opportunities, and trust. As a solution, the host introduces Ava - an AI-powered receptionist capable of handling multiple aspects of your business, from answering calls with warmth and professionalism to providing

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10:18

Keep the Chair Full, Not the Voicemail: How AIVA Is...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/04/29

The podcast episode of Voice First AI, hosted by Michael, focuses on illustrating the problem of missed business calls, particularly in service-based sectors like hairdressing and massage therapy where one's hands are often busy. The conversation delves into how every missed call equates to a potential missed client and possible lost revenue. To solve this issue, Michael introduces the audience to AIVA, an Artificial Intelligence (AI) receptionist designed to answer calls, summarize them, send

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8:00

Answering the Call: How Aiva is Transforming Missed...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/04/28

In this episode of Voice First AI, host Michael introduces Ava, a game-changing answering service transforming the face of businesses. Not just another answering service, Ava is an intelligent virtual assistant that captures every opportunity, builds trust, and ensures no call goes unanswered, allowing businesses to maintain momentum without experiencing burnout. Michael sheds light on how Ava represents the voice of businesses even when they are unavailable, scheduling appointments, managing

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13:47

Give Your Bot a Soul: From Shakespeare to Snoop

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/04/23

In the debut episode of the Voice First AI Podcast hosted by Michael Pierce, the topic of AI system prompts and their importance in shaping an AI's personality and user interaction are explored. The discussion commences with an in-depth explanation of system prompts, likening them to a script that directs the AI's personality, behavior, and interaction style. Different AI personalities ranging from a Shakespearean bot to a hip-hop sage are explored, highlighting how such unique traits can

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9:16

Why Talking to Robots Is the Smartest Thing You’ll Do...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/04/23

In this episode of "Voice First AI", Michael explores the transformative world of conversational AI and why it's becoming an invaluable asset in business, specifically customer service. The episode, titled 'Why Talking to Robots Is the Smartest Thing You’ll Do Today,' emphasizes the efficiency of AI assistants, referencing their non-stop work ethic, lack of need for breaks, and constant cheerfulness. Michael notes that voicemail is becoming obsolete, leading to many lost leads, which can be

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10:47

Grease, Grit, and the AI Girl Who Took the Call & How...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/04/17

In this episode of Voice First AI, the host, Michael, shares how Ava, the AI-powered receptionist, is revolutionizing the auto repair industry. He recounts how Ava, by answering phones in a busy auto shop, helps capture more business while relieving the technicians from the disruption of answering calls. The AI receptionist handles everything - from answering inquiries, scheduling appointments, sending call summaries, and even managing a shop’s Google Sheet or CRM - all in a seamless, professional,

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8:46

The Angry Caller, the Calm AI, and the Best Customer...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/04/17

In this episode of Voice First AI titled: 'The Angry Caller, the Calm AI, and the Best Customer Service Moment I Never Had,' Michael explores an interaction with an irate customer that was defused by the AI named Ava. Ava, programmed to gauge customer emotions and respond calmly, effectively diffused the tense situation and turned it into a positive customer experience. The owner of a plumbing company, struggling to handle a high volume of calls, uses Ava to manage customer complaints. One

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9:26

The Voice That Closed a $2,000 Deal While I Slept:...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/04/17

In this episode of Voice First AI, Michael delves into the potential advantages of AI voice assistants, specifically an AI solution named AIVA. He begins with an intriguing anecdote about waking up to a $2,000 deal closed by AIVA overnight, while he was asleep. Michael moves on to discuss how small businesses, from auto-repair shops to dentist offices, are losing potential revenue to missed calls and how solutions like AIVA are bridging this gap. The AI assistant can carry out tasks ranging from

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4:02

AI Therapists: A Revolution in Mental Health or a...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/03/18

In this episode of The Authentic AI Podcast, host Michael Pierce discusses the increasing role of Artificial Intelligence (AI) in mental health. From the integration of AI chatbots and voice assistants in therapy to handling administrative tasks and client screenings, the conversation uncovers how AI can support and enhance the work of human therapists. However, the podcast doesn’t shy away from acknowledging AI's present limitations in truly understanding human emotions. The importance of the human

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3:19

Decoding Reality: Using AI to Unlock the Frequency of...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/03/14

Michael Pierce, CTO of SmartOptimize, hosts an intriguing episode of The Authentic AI Podcast exploring the mystery of Grabovoi numbers. These number sequences, believed to influence reality, are analyzed using AI to unlock their inherent resonance and convert them into harmonic tones that may affect our brain and subconscious mind. The experimental episode delves into the process of converting the mathematical structure of the numbers into specific sound frequencies, with applications in such areas

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