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PODCAST

Voice First AI: Automate the Ordinary, Pursue the Extraordinary

Welcome to Voice First AI — the show where small businesses, founders, and creators learn how to turn conversations into growth systems. Hosted by Michael Pierce, CTO of SmartOptimize, each episode blends AI innovation, real-world case studies, and mindful leadership to show how conversational AI unlocks freedom for business owners. Inside, you’ll discover how Ava Protocols and ChatGPT-powered teams can: Capture every call, lead, and opportunity without burnout. Automate communication while keeping

technology

All Episodes

20:32

GPT-5.2 Drops Tuesday: What This Means for You, Your...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/12/09

In this episode of Voice First AI, host Michael Pierce discusses the latest advancement in artificial intelligence – GPT-5.2. The discussion centers around how this new version of AI will change the game by displaying improved reasoning, faster responses, long-context memory, better understanding of voice and images, and more autonomous behavior. While it is a promising development for small businesses, it will also have a significant impact on the search industry. Ethical considerations and

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18:00

How AI Adds $20 Million to Your Business: The Aiva...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/12/03

The podcast provides a compelling look at how artificial intelligence can significantly improve a franchise's valuation. The central focus was the integration of the Aiva Protocol Suite into a franchise's operations. By automating various elements like after-hours answering, reactivation of customers, lead qualification, follow-ups, online reputation management, and customer care services, businesses can boost their efficiency and reduce operational costs. With real-world examples, it shows how

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11:42

The 90-Day AI Transformation: A Strategic Plan for...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/11/19

In this episode of Voice First AI, the host Michael guides listeners through the critical role of AI in revolutionizing the pet grooming industry. Detailing the ongoing challenges in the industry, from unmanageable schedules to heightened client expectations, Michael underscores the necessity of embracing advanced AI solutions for modern businesses. He highlights the comprehensive benefits of integrating AI, such as 24/7 client capture, automated client education, uninterrupted productivity, and

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13:17

Understanding the After-Hours Challenge in Pet Care...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/11/19

In the Voice First AI podcast, hosted by Michael, the challenging issue of maintaining 24/7 availability in the modern pet care industry is discussed. The podcast delves into the importance of answering client calls instantly to build trust and stay competitive in the industry, while highlighting the substantial cost of unanswered calls to the business, the clients, and the operations. With these challenges in mind, the podcast introduces the listeners to the Ai Pet Care Command Center™, an

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19:28

Is AI Becoming Too Smart for Humans?

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/11/19

The podcast episode hosted by Michael Pierce on Voice First AI addresses the riveting topic of whether artificial intelligence (AI) is becoming too smart for humans. Michael shares his awe-inspiring personal experience with AI’s advanced capabilities in data analysis, hinting at how it's intelligence surpasses human's linear learning. The podcast further explores AI’s rapid learning curve evident in sectors like coding, legal reasoning, design, math and voice AI. While acknowledging AI’s exponential

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7:48

Case Study: How ‘Reliable Roofers’ Fixed Its Business...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/11/18

This episode of the Voice First AI podcast focuses on the journey of Reliable Roofers, a roofing company that faced a myriad of challenges as it grew. As the business scaled, they struggled with ineffective lead capture systems, poor sales processes, and a tarnished customer reputation. These issues threatened the business's bottom line and reputation. To resolve these issues, Reliable Roofers turned to Aiva's 90-Day AI Business Transformation program, designed to streamline business operations. The

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14:59

How Automating the Ordinary Makes Room for Human...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/11/18

In this episode of Voice First AI, Michael paints a fascinating picture of how artificial intelligence (AI) and automation are revolutionizing the food and beverage industry and beyond. He discusses the modern phenomenon of QR codes replacing traditional menus in cafes, coming up with the concept of these codes doing additional duties like personalized recommendations, direct ordering, and special deals. Michael goes on to elaborate on the potential of AI to create a fully interactive, dynamic,

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19:23

THE SMARTOPTIMIZE x AMARA COLLECTIVE BRANDING MANIFESTO

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/11/13

In this episode of Voice First AI, Michael delves deep into the mission, vision, and ethos of the company. Centered on the blend of automation with emotional intelligence, Voice First AI aims to provide meaningful, seamless experiences that free up valuable time and boost the enhancement of the human touch. Michael talks about their AI systems, which not only efficiently automate tasks but also show an understanding of human emotions. Besides this, Voice First AI focuses on providing fast

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18:33

Designing Your AI Workflow: How to Turn ChatGPT into...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/11/06

In the newest episode of "Voice First AI", host Michael Pierce delves into the key ways AI can streamline mundane tasks and facilitate business operations specifically, through the integration of OpenAI's ChatGPT. Outlining the concept and potential impact of AI workflows, Michael helps listeners understand the possibility of transforming monotonous tasks into automated system activities. From initiating the process of mapping daily tasks to building prompt systems and syncing business tools, the

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13:55

Rise of the AI Agent: How ChatGPT Is Evolving from...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/10/31

In this episode, Michael Pierce explored the shift from chatbots to autonomous AI agents' impact on small businesses. The discussed AI agents can perceive data, make reasoned decisions and act autonomously, unlike chatbots which only generate human-like text in response to prompts. These AI agents can handle customer service, inventory management, and other tasks. The advantages of integrating AI agents into businesses were highlighted, indicating a positive impact on productivity, customer

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10:31

Unlocking ChatGPT Alpha: The Next-Gen AI That Changes...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/10/27

The podcast discusses ChatGPT Alpha, an experimental version of the AI model line that comes with advanced capabilities, such as deep context memory and the ability to launch data-fetching tools. It suggests that deploying this innovative technology allows businesses to operate on a level of efficiency and scale that replaces many tasks once needing a human touch. It also highlights that adopting this technology ahead of your competitors could provide a significant market advantage. It then provides

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11:42

The AI Receptionist Revolution: How Smart Businesses...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/10/17

In this episode of the podcast Voice First AI, host Michael introduces Aiva, an AI receptionist designed to efficiently handle incoming calls and disruptions, thereby freeing up time and resources for business owners. Aiva utilizes the Aiva Answering Protocol powered by ChatGPT, an AI that understands the context of conversations and intelligently writes follow-ups. Several success stories illustrate the potential of this technology to eliminate missed opportunities, from scheduling appointments to

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13:37

ChatGPT for Business: The AI Upgrade Every Company Needs

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/10/11

In this episode of the Voice First AI podcast hosted by Michael Pierce, listeners learn about how ChatGPT -- an AI for automating mundane tasks – is revolutionizing business operations. Michael discusses real-world examples of ChatGPT’s impact, demonstrating how it can improve efficiency, provide consistency, and facilitate business scalability. Specific use cases include automating customer service functions, drafting emails, capturing leads, and developing marketing workflows. Michael also

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14:09

An Agentic AI System that Answers, Revives, and...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/10/05

In this episode of Voice First AI, the host, Michael, takes listeners on a deep dive into Ava's 90-Day Business Transformation Plan. The plan, designed to automate and elevate businesses, is broken down into three phases: Stop the Bleeding, Multiply Sales, and Build Long-Term Trust. It aims to automate everyday tasks using agentic voice AI, reducing administrative costs, and improving efficiency. Through the use of AI protocols, Ava seeks to ensure no lead is missed, rekindle interest in old leads,

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13:35

Automate the Ordinary, Pursue the Extraordinary

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/09/29

The episode of "Voice First AI" podcast covers the importance of automation in saving time and increasing productivity in businesses. The host discusses the potential of voice technology to automate routine administrative tasks, which can free up business owners to focus on growth and innovation. The host shares his personal story of using Ava Protocols, a voice technology tool, to manage client communications and schedule meetings, thereby reducing burnout and reclaiming time for creative thinking

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11:21

Business as a Path to Service: From Transaction to...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/09/27

In Michael's episode of Voice First AI, the focus is on transforming business from transactional to transformational approaches. The episode starts with the idea of viewing business as an act of service, shifting from just selling to solving client's problems, emphasizing the importance of enhancing community and well-being. Next, the concept of shifting from hustle to flow is discussed, with suggestions on how to attract clients who align with your value, grounded by clearly defined purpose. The

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15:46

How I Taught a Robot to Pay My Rent (And Other...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/09/15

The first episode of the Voice First AI podcast explores the fascinating intersection of artificial intelligence (AI) and cryptocurrency. It uncovers AI's journey in finance, highlighting its early use in trading algorithms in the 70s and 80s and its more recent adoption in the volatile crypto market. The podcast looks at how AI, particularly deep learning, can analyze data beyond human capabilities for better market predictions. A review of current tools like Google's DeepMind and IBM's Watson

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13:50

Why Every Small Business Needs an AI Answering Agent Now

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/09/01

The podcast episode from Voice First AI, hosted by Michael, discusses the serious impacts of missed business calls and offers an innovative solution: an AI-powered voice assistant named AIVA. Michael starts the episode by emphasizing how missed calls translate directly to financial losses and even potential long-term customers. Then, he introduces listeners to AIVA, an AI assistant that never sleeps and efficiently manages every call, even providing a personalized experience for customers. Michael

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10:35

A Day in the Life with Aiva + ChatGPT Connections

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/08/31

In this episode of Voice First AI, Michael walks listeners through a day in the life of Jessica, a solar business owner who uses Ava Protocols and ChatGPT to automate and streamline her operations. From early morning briefings with ChatGPT, immediately following up on new leads with Ava, to managing live calls without having to pick up the phone, Jessica's business runs like a well-oiled machine. The tale doesn't end there: customer follow-ups, real-time optimizations, and end-of-day reports all

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13:11

Bots With a Conscience: Building AI That Doesn’t Suck...

Voice First AI: Automate the Ordinary, Pursue the... ·

2025/08/31

The podcast script discusses the importance of ethical considerations when creating and integrating Artificial Intelligence (AI) systems. The topics covered include the need for AI to interact appropriately with humans, ensuring transparency in AI-human interactions, and the importance of inclusivity in design. These considerations prevent biases in AI and increase trust and reliability. The script also stresses the importance of privacy and the need for making AIs accountable and capable of

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102 results

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