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PODCAST

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories that

arts design

All Episodes

48:30

From Music to Medicine: Avril Copeland's Journey of...

This is HCD – Human-Centered Design, UX & Service... ·

2024/10/30

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- In this insightful episode, Avril Copeland discusses her unique career path, moving from Dublin to Nashville and transitioning from the music industry to the fields of physiotherapy and health technology. She shares her experiences as an entrepreneur, founding TickerFit with Co-Founder Greg Balmer, and HACA Health, and highlights the

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43:00

From Music to Medicine: Avril Copeland's Journey of...

This is HCD – Human-Centered Design, UX & Service... ·

2024/10/28

In this insightful episode, Avril Copeland discusses her unique career path, moving from Dublin to Nashville and transitioning from the music industry to the fields of physiotherapy and health technology. She shares her experiences as an entrepreneur, founding TickerFit with Co-Founder Greg Balmer, and HACA Health, and highlights the importance of resilience and human-centered design in creating innovative healthcare solutions. Avril emphasises the need for passion in her work, focusing particularly

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58:55

Turning Conflict into Opportunity: Emma Lynch

This is HCD – Human-Centered Design, UX & Service... ·

2024/10/23

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- In this episode, Emma Lynch shares her journey from academia to the pharmaceutical industry, highlighting the importance of effective communication and personal growth. She discusses the challenges women often face in professional settings, particularly around self-promotion and handling conflict. Emma emphasises the value of

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51:25

Turning Conflict into Opportunity: Emma Lynch

This is HCD – Human-Centered Design, UX & Service... ·

2024/10/21

In this episode, Emma Lynch shares her journey from academia to the pharmaceutical industry, highlighting the importance of effective communication and personal growth. She discusses the challenges women often face in professional settings, particularly around self-promotion and handling conflict. Emma emphasises the value of understanding internal communication and fostering collaboration within teams. She also reflects on her parenting approach, focusing on instilling strong values and encouraging

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72:06

Empathy-Driven Service Design: Building Collaboration...

This is HCD – Human-Centered Design, UX & Service... ·

2024/10/17

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical

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64:36

Empathy-Driven Service Design: Building Collaboration...

This is HCD – Human-Centered Design, UX & Service... ·

2024/10/15

Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for driving organisational change. Kate emphasises the role of leadership in promoting a human-centered approach and cautions against focusing solely on

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38:30

Charles Street on Digital Transformation, Adventure,...

This is HCD – Human-Centered Design, UX & Service... ·

2024/09/20

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- In this episode, I reconnect with Charles to reflect on our past experiences working together and the lessons we've learned from challenging situations. It’s fascinating to hear how Charles has evolved, now leading digital transformation at a bank in Australia. He shares his inspiring journey, launching a project called Inkwazi, which

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33:00

Charles Street on Digital Transformation, Adventure,...

This is HCD – Human-Centered Design, UX & Service... ·

2024/09/18

In this episode, I reconnect with Charles to reflect on our past experiences working together and the lessons we've learned from challenging situations. It’s fascinating to hear how Charles has evolved, now leading digital transformation at a bank in Australia. He shares his inspiring journey, launching a project called Inkwazi, which combines adventure with a mission to make a difference in South Africa. Listening to him navigate the complexities of registering Inkwazi, his organisation, as a

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58:35

Embracing the Flux Mindset: Navigating Change with...

This is HCD – Human-Centered Design, UX & Service... ·

2024/09/06

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- Welcome to This is HCD. In this enlightening episode, we sit down with futurist and advisor April Rinne to unpack the transformative concept of the "flux mindset." April shares compelling insights into how embracing this mindset equips us to thrive amid constant change and uncertainty. Our conversation delves deep into the significance

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51:05

Embracing the Flux Mindset: Navigating Change with...

This is HCD – Human-Centered Design, UX & Service... ·

2024/09/03

Welcome to This is HCD. In this enlightening episode, we sit down with futurist and advisor April Rinne to unpack the transformative concept of the "flux mindset." April shares compelling insights into how embracing this mindset equips us to thrive amid constant change and uncertainty. Our conversation delves deep into the significance of authenticity, where April encourages sharing our most challenging stories to build genuine connections and harness the strength found in vulnerability.We also

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87:18

Neil Theise: Resilience, Recovery, and the...

This is HCD – Human-Centered Design, UX & Service... ·

2024/08/16

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- Welcome to another episode of This is HCD. We welcome back Neil Theise, a guest we know and love to have on the show. In this episode, Neil shares his personal journey of overcoming significant health challenges. He reflects on his recovery process, expressing gratitude for being pain-free and mobile again. The conversation explores the

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77:48

Neil Theise: Resilience, Recovery, and the...

This is HCD – Human-Centered Design, UX & Service... ·

2024/08/13

Welcome to another episode of This is HCD. We welcome back Neil Theise, a guest we know and love to have on the show.In this episode, Neil shares his personal journey of overcoming significant health challenges. He reflects on his recovery process, expressing gratitude for being pain-free and mobile again. The conversation explores the mind-body connection, the importance of light and windows in workplaces, and Neil's views on resilience and adaptation, drawing parallels between cellular processes

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46:50

Balancing Sustainability and Business in Service...

This is HCD – Human-Centered Design, UX & Service... ·

2024/07/25

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- Welcome to This is HCD. In this episode, we chat with Sidney Debaque, a service designer and strategist, about integrating sustainability into design. Sidney discusses his journey into using design for good, balancing value-aligned work with financial needs, and the challenges of embedding sustainability in organisations. We emphasise

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41:20

Balancing Sustainability and Business in Service...

This is HCD – Human-Centered Design, UX & Service... ·

2024/07/22

Welcome to This is HCD. In this episode, we chat with Sidney Debaque, a service designer and strategist, about integrating sustainability into design. Sidney discusses his journey into using design for good, balancing value-aligned work with financial needs, and the challenges of embedding sustainability in organisations. We emphasise using design principles to promote sustainability, the importance of both top-down and bottom-up approaches, and empowering users. The conversation also highlights

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41:07

Designing for Impact: Insights from Adam Cochrane on...

This is HCD – Human-Centered Design, UX & Service... ·

2024/07/15

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- Welcome to another episode of This is HCD. In this episode, I chat with Adam Cochrane, the Senior Strategic Designer at Lufthansa Innovation Hub and the Conference Director for the Service Design Global Conference. Adam shares insights into his role at Lufthansa, where he drives innovation through strategic intelligence, research, and

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35:37

Designing for Impact: Insights from Adam Cochrane on...

This is HCD – Human-Centered Design, UX & Service... ·

2024/07/12

Welcome to another episode of This is HCD. In this episode, I chat with Adam Cochrane, the Senior Strategic Designer at Lufthansa Innovation Hub and the Conference Director for the Service Design Global Conference. Adam shares insights into his role at Lufthansa, where he drives innovation through strategic intelligence, research, and venture support. As the conference director, he ensures the event's content and experience align with the theme of designing for impact.Adam clarifies that the

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60:34

Designing for Longevity with Sheng-Hung Lee:...

This is HCD – Human-Centered Design, UX & Service... ·

2024/07/08

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- Welcome to another episode of the Human Centered Design Network Podcast. We meet Sheng-Hung Lee and discuss key issues in the design industry, including the importance of empathy, AI's impact on design processes, and the challenges of ageism. We advocate for valuing older designers' wisdom and promoting continuous learning through

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53:05

Designing for Longevity with Sheng-Hung Lee:...

This is HCD – Human-Centered Design, UX & Service... ·

2024/07/04

Welcome to another episode of the Human Centered Design Network Podcast. We meet Sheng-Hung Lee and discuss key issues in the design industry, including the importance of empathy, AI's impact on design processes, and the challenges of ageism. We advocate for valuing older designers' wisdom and promoting continuous learning through personal projects, known as the 5% rule. The conversation highlights the need for adaptable, growth-minded design teams and a shift from designing for retirement to

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33:54

Experimenting with Work: Insights from Miro's Sid van...

This is HCD – Human-Centered Design, UX & Service... ·

2024/07/01

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- Welcome to another episode of This is HCD. In this episode, we interview Sid van Wijk from Miro about the company's Living Lab and their innovative approach to employee experience and workplace design. We highlight the importance of experimentation, the challenges of hybrid work, and the future of both online and in-person

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42:16

Experimenting with Work: Insights from Miro's Sid van...

This is HCD – Human-Centered Design, UX & Service... ·

2024/06/27

Welcome to another episode of This is HCD. In this episode, we interview Sid van Wijk from Miro about the company's Living Lab and their innovative approach to employee experience and workplace design. We highlight the importance of experimentation, the challenges of hybrid work, and the future of both online and in-person collaboration. Sid shares insights into Miro's Living Lab, a dynamic environment where they continuously test and refine office spaces based on feedback from employees and

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