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PODCAST

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories that

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All Episodes

42:09

Designing for Equity: Reimagining Food Systems with...

This is HCD – Human-Centered Design, UX & Service... ·

2025/01/29

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training In this episode of This is HCD, Gerry Scullion sits down with Lucy Flores, a seasoned design strategist with a passion for advancing equity in the food system. Together, they explore the complex web of how we grow, distribute, and experience food, diving into the inequities present at every level—from production to consumption. Lucy shares her

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33:09

Exploring Identity Through Design with Lesley-Ann Noel

This is HCD – Human-Centered Design, UX & Service... ·

2025/01/28

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/OR Design Training: https://www.thisishcd.com/training Episode Description In this engaging conversation, Gerry Scullion speaks with Lesley Anne, a designer and author from Trinidad, about her journey from her Caribbean roots to becoming a global citizen and leader in decolonial design. They explore themes of identity, the impact of post-colonialism on design practices, and the evolution of

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3:50

Defining Human-Centered Design

This is HCD – Human-Centered Design, UX & Service... ·

2025/01/22

In this episode of Defining Human-Centered Design, Gerry Scullion shares an exciting update on the community-driven project to define what Human-Centered Design truly means. Discover how practitioners from around the world are shaping this initiative and learn how you can get involved by sharing your perspective. Head to www.humancentereddesignis.com to sign up for free and be part of this important conversation before 28th January 2025 to get involved. Let’s shape the future of Human-Centered

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42:09

Designing for Equity: Reimagining Food Systems with...

This is HCD – Human-Centered Design, UX & Service... ·

2025/01/08

In this episode of This is HCD, Gerry Scullion sits down with Lucy Flores, a seasoned design strategist with a passion for advancing equity in the food system. Together, they explore the complex web of how we grow, distribute, and experience food, diving into the inequities present at every level—from production to consumption. Lucy shares her journey into design and food justice, her innovative approaches to co-designing equitable solutions, and inspiring examples of local and regional food systems

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66:22

Designing for Trust in Public Health with Victor Udoewa

This is HCD – Human-Centered Design, UX & Service... ·

2024/12/09

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training -------- In this conversation, Victor Udoewa shares his journey as a service designer at the CDC, discussing the importance of human-centered design in public health, the challenges of data interoperability, and the need to build trust within communities. He emphasizes the significance of equity in health initiatives and reflects on the

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58:52

Designing for Trust in Public Health with Victor Udoewa

This is HCD – Human-Centered Design, UX & Service... ·

2024/12/04

In this conversation, Victor Udoewa shares his journey as a service designer at the CDC, discussing the importance of human-centered design in public health, the challenges of data interoperability, and the need to build trust within communities. He emphasizes the significance of equity in health initiatives and reflects on the historical context that affects trust in public health systems. Victor also explores the role of visualization in making data accessible and actionable, and he shares

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60:01

Designing Resilience in Humanitarian Aid with Jocelyn...

This is HCD – Human-Centered Design, UX & Service... ·

2024/12/03

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- In this episode, Gerry Scullion speaks with Jocelyn Wyatt, CEO of Alight and former CEO of IDEO.org, about designing resilience in humanitarian aid. They explore Jocelyn’s journey, insights into navigating complex political landscapes, and how co-creation and innovation are transforming the humanitarian sector. From tackling climate

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52:31

Designing Resilience in Humanitarian Aid with Jocelyn...

This is HCD – Human-Centered Design, UX & Service... ·

2024/11/27

In this episode, Gerry Scullion speaks with Jocelyn Wyatt, CEO of Alight and former CEO of IDEO.org, about designing resilience in humanitarian aid. They explore Jocelyn’s journey, insights into navigating complex political landscapes, and how co-creation and innovation are transforming the humanitarian sector. From tackling climate displacement to supporting communities in crisis, this episode delves into how design can empower displaced populations and redefine humanitarian impact.Subscribe on

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46:12

Designing Workplaces & Companies with Alicia Grimes

This is HCD – Human-Centered Design, UX & Service... ·

2024/11/26

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training Gerry Scullion speaks with Alicia Grimes, co-founder of The Future Kind, a UK-based culture consultancy that focuses on designing “company operating systems” to align strategy and culture. The discussion explores how organizations can create better experiences for their people, fostering collaboration, alignment, and innovation to ultimately

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40:42

Designing Workplaces & Companies with Alicia Grimes

This is HCD – Human-Centered Design, UX & Service... ·

2024/11/20

Gerry Scullion speaks with Alicia Grimes, co-founder of The Future Kind, a UK-based culture consultancy that focuses on designing “company operating systems” to align strategy and culture. The discussion explores how organizations can create better experiences for their people, fostering collaboration, alignment, and innovation to ultimately deliver exceptional products and services. Subscribe on YouTube Podcast Links https://www.thefuturekind.co/ https://www.linkedin.com/in/aliciagrimes/ The

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48:30

From Music to Medicine: Avril Copeland's Journey of...

This is HCD – Human-Centered Design, UX & Service... ·

2024/10/30

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- In this insightful episode, Avril Copeland discusses her unique career path, moving from Dublin to Nashville and transitioning from the music industry to the fields of physiotherapy and health technology. She shares her experiences as an entrepreneur, founding TickerFit with Co-Founder Greg Balmer, and HACA Health, and highlights the

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43:00

From Music to Medicine: Avril Copeland's Journey of...

This is HCD – Human-Centered Design, UX & Service... ·

2024/10/28

In this insightful episode, Avril Copeland discusses her unique career path, moving from Dublin to Nashville and transitioning from the music industry to the fields of physiotherapy and health technology. She shares her experiences as an entrepreneur, founding TickerFit with Co-Founder Greg Balmer, and HACA Health, and highlights the importance of resilience and human-centered design in creating innovative healthcare solutions. Avril emphasises the need for passion in her work, focusing particularly

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58:55

Turning Conflict into Opportunity: Emma Lynch

This is HCD – Human-Centered Design, UX & Service... ·

2024/10/23

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- In this episode, Emma Lynch shares her journey from academia to the pharmaceutical industry, highlighting the importance of effective communication and personal growth. She discusses the challenges women often face in professional settings, particularly around self-promotion and handling conflict. Emma emphasises the value of

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51:25

Turning Conflict into Opportunity: Emma Lynch

This is HCD – Human-Centered Design, UX & Service... ·

2024/10/21

In this episode, Emma Lynch shares her journey from academia to the pharmaceutical industry, highlighting the importance of effective communication and personal growth. She discusses the challenges women often face in professional settings, particularly around self-promotion and handling conflict. Emma emphasises the value of understanding internal communication and fostering collaboration within teams. She also reflects on her parenting approach, focusing on instilling strong values and encouraging

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72:06

Empathy-Driven Service Design: Building Collaboration...

This is HCD – Human-Centered Design, UX & Service... ·

2024/10/17

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical

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64:36

Empathy-Driven Service Design: Building Collaboration...

This is HCD – Human-Centered Design, UX & Service... ·

2024/10/15

Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for driving organisational change. Kate emphasises the role of leadership in promoting a human-centered approach and cautions against focusing solely on

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38:30

Charles Street on Digital Transformation, Adventure,...

This is HCD – Human-Centered Design, UX & Service... ·

2024/09/20

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- In this episode, I reconnect with Charles to reflect on our past experiences working together and the lessons we've learned from challenging situations. It’s fascinating to hear how Charles has evolved, now leading digital transformation at a bank in Australia. He shares his inspiring journey, launching a project called Inkwazi, which

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33:00

Charles Street on Digital Transformation, Adventure,...

This is HCD – Human-Centered Design, UX & Service... ·

2024/09/18

In this episode, I reconnect with Charles to reflect on our past experiences working together and the lessons we've learned from challenging situations. It’s fascinating to hear how Charles has evolved, now leading digital transformation at a bank in Australia. He shares his inspiring journey, launching a project called Inkwazi, which combines adventure with a mission to make a difference in South Africa. Listening to him navigate the complexities of registering Inkwazi, his organisation, as a

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58:35

Embracing the Flux Mindset: Navigating Change with...

This is HCD – Human-Centered Design, UX & Service... ·

2024/09/06

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- Welcome to This is HCD. In this enlightening episode, we sit down with futurist and advisor April Rinne to unpack the transformative concept of the "flux mindset." April shares compelling insights into how embracing this mindset equips us to thrive amid constant change and uncertainty. Our conversation delves deep into the significance

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51:05

Embracing the Flux Mindset: Navigating Change with...

This is HCD – Human-Centered Design, UX & Service... ·

2024/09/03

Welcome to This is HCD. In this enlightening episode, we sit down with futurist and advisor April Rinne to unpack the transformative concept of the "flux mindset." April shares compelling insights into how embracing this mindset equips us to thrive amid constant change and uncertainty. Our conversation delves deep into the significance of authenticity, where April encourages sharing our most challenging stories to build genuine connections and harness the strength found in vulnerability.We also

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