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PODCAST

Nobody Told Me That! A Dental Podcast with Teresa Duncan

Teresa Duncan, speaker and corporate consultant

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

business management

All Episodes

56:43

EP 124: GPOs, PPO Challenges, and Supply Savings with...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/05/12

Don't forget to check out the video episode on YouTube! In this episode, we tackle the financial challenges of operating a dental practice, with a special focus on managing supply costs and leveraging vendor relationships. Joining us is Ted Osterer, my friend from Synergy Dental Partners, who shares great advice to optimize dental practice operations. Look at all that we covered: Dental Supply Management Navigating PPO Challenges Role of Group Purchasing Organizations (GPOs) Partnerships

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01:02:20

EP 123: Dental Insurance Updates with Lisa Greer of CDA

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/04/24

Don't forget to check out the video episode on YouTube! Lisa Greer is the California Dental Association’s dental benefit expert (and repeat guest!). We talked about quite a few topics including Change Healthcare and advice that can get you audited. We both firmly believe that the insurance coordinator is a key player in protecting the doctor’s license. Look at all that we covered: Navigating Change Healthcare's Issues Submitting treatment on claim forms CDT codes and how to stay updated

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57:06

EP 12: Training, Profitability, and Patient...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/04/10

Don't forget to check out the video episode on YouTube! Join us for a candid conversation about financial management and team development. I’m thrilled to welcome back my close friend, Dayna Johnson, a dental consultant who's made a name for herself in the world of digital workflows and accounts receivable wizardry. We tackled these topics: Why collection conversations are scary Transparency and practice numbers Investing in training and employee retention How to reduce no-shows The

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58:56

EP 121: DSO Operations and Practice Valuations with...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/03/31

Don't forget to check out the video episode on YouTube! Understanding the impact of Dental Service Organizations (DSOs) is critical for every office manager and dentist. My friend Dr. Tony Stefanou - the founder of Connect the Dents - is a solid resource in this area. Even if you’re not planning to join one soon you should know how they operate and grow. We can all learn from the different business models which operate around us. I asked Tony what piques a DSO’s interest and that led to a great

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01:00:37

EP 120: The Multigenerational Dental Office with...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/03/28

Don't forget to check out the video episode on YouTube! Great employees are worth their weight in gold. Managing them is usually the most taxing part of the job. Different personalities, different ages - all of it comes with pros and cons. My guests - Michelle Coker and Matt Nelson from the California Dental Association - help offices with these challenges every day. We unpacked the nuanced dynamics of workplace communication and the generational differences coloring today's dental practices. I

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58:18

EP 119: Hygiene Advancements and Issues for 2024 with...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/02/29

Don't forget to check out the video episode on YouTube! It’s always fun to have Rachel Wall back for hygiene updates. She’s the founder and president of Inspired Hygiene and is my go-to for shedding light on the latest trends and products in dental hygiene. We tackled these topics: The challenges of the various hygiene compensation models How a knowledgeable administrative team impacts patient communications Strategies for expanding service offerings in dental hygiene to keep pace with an

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55:57

EP 118: Dental Compliance Challenges and Solutions...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/02/13

SHOW NOTES: Don't forget to check out the video episode on YouTube! Returning guest India Chance joined me for another infection control, bug-filled episode! She's the founder of Learn to Prevent and always teaches me something new. Sometimes I wish I didn't know it but it's important for our patients and practices. Some highlights from our talk: Infection Control and Compliance: Autoclaves - who knew they could be a hot topic? See what I did there? 😄 We talked tracking parameters for every

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55:22

EP 117: Breaking Down Interoperability Challenges...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/01/28

Don't forget to check out the video episode on YouTube! In this episode, I sat down with Dr. Bryan Laskin – a dental tech entrepreneur, an author and a good friend. He's been on before (Ep 76) and just like last time, the conversation flowed. Dentistry is changing behind the scenes. We think of progress as materials updates and faster scans. But what happens when the changes occur behind the scenes yet have such a huge impact on your job? Some highlights from our talk: Digital Transformation and

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01:05:06

EP 116: Dental Industry Shifts: AI, Hygiene Compacts,...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2023/12/27

In this episode, I was joined by Andrew Johnston, co-founder of “A Tale of Two Hygienists,” and the man responsible for The Dental Podcast Network at Dental Economics. He's also a restorative hygienist. Also making an appearance was Editor-In-Chief at Dr. Bicuspid and my Chew On This Podcast co-host, Kevin Henry. We discussed some of the noticeable movements that have been shaking the current norms in the dental industry: Artificial Intelligence: We had to discuss the world of artificial

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46:58

EP 115: The Threat of Workplace Violence In Dental...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2023/11/27

In this episode, we dive deep into the concerning issue of workplace violence in dental offices. I was joined by my friend Duane Tinker, a compliance consultant and former investigator for the Texas Dental Board. This episode is a bit more serious than usual but oh so important. Dental Office Safety: We discuss the duty of business owners to provide a safe workplace, the importance of contingency plans, and the potential legal ramifications they may face in case of violent incidents. We also touch

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53:31

EP 114: Shake Up Your Marketing with Gary Bird of SMC...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2023/11/10

In this episode, I was joined by Gary Bird, founder and managing partner of SMC National, to discuss changes in dental marketing strategies. We talked about many topics but really became animated when these came up: Video Marketing: Gary emphasized the importance of video in marketing, especially for promoting larger dental treatments. He discusses how high-quality videos can lower customer acquisition costs, build trust with patients, and address specific concerns of pediatric patients and their

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54:12

EP 113: Preventing Cyber Attacks, Phishing and HIPAA...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2023/10/23

October is Cybersecurity Awareness Month. In this episode, I took a deep dive into the world of cyber attacks and cybersecurity in the dental industry. My guests Teresa Pichay of the California Dental Association and Colette Johnson of The Dentists Insurance Company shared how phishing, vishing (it’s a thing!), and other forms of cyber attacks take advantage of human behavior and the potential consequences for dental practices. Our guests share real-life stories and offer valuable insights into

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01:08:59

Ep 112: PANEL: What Dentists Want In A Manager

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2023/09/28

It's a beautiful situation when a manager and dentist truly co-pilot the practice! It takes work to reach that balance though. For this deep dive into the manager-dentist dynamic, I gathered three dentists in different stages of their careers. They shared what worked and - more importantly - what didn't work. They also shared how they show appreciation for their team (hint: constant and sincere expressions work best). Laughs were definitely shared all around when discussing our missteps - learn from

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56:22

EP 111: Secrets of a Well-Systemized Dental Practice...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2023/08/20

It's not often I can fangirl over one of my guests! Dr. Addison Killeen joined me to discuss the importance of systemization in dental practices and how it can transform the way we run our businesses. I've listened to him speak on these topics and am thrilled to share this knowledge with you. He believes that high levels of systemization and consistency lead to easier onboarding of new employees. We discussed the need for leaders to regularly evaluate and update their checklists and processes -

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01:08:04

Ep 110: PANEL: Insurance Outsourcing and Management

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2023/07/11

This one is for you, my fellow insurance nerds! Outsourcing and insurance are two hot topics in most dental groups. Many offices choose to outsource to lessen strain on and burnout of their valued team members. This strong demand has resulted in many brave entrepreneurs offering this service. I asked three successful remote billing company owners to share their knowledge. Here are a few topics we covered: Why they started their companies How they manage their clients' expectations Billing issues

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57:21

EP 109: Talking Insurance and Revenue with the...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2023/06/28

My guests are Matt Nelson and Lisa Greer from the California Dental Association. They handle practice management and benefits issues from their member dentists. Between the two of them they've heard some stories! They share so many tips on this episode. Just a few critical topics facing owners and practice leaders: Non-covered services Leased networks confusion How to handle audits Recoupment requests The importance of strong leadership training in this environment of compliance and audits

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51:40

EP 108: PANEL: Location, Location, Location!

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2023/05/24

Another fun panel discussion! My two guests have helped offices grow by advising or facilitating the changes. Malika Azargoon and Jennifer Steadman shared their thoughts on these topics: the importance of signage due diligence and how non-contractual items can kill a deal who you want on your transition team Lots of laughs, stories and advice. I hope you find it to be helpful! Huge thanks to Curve Dental for sponsoring this episode! Grab a demo with them through this link (no affiliate money to

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56:56

EP 107: Communications and Clarity with Dr. Gerilyn Alfe

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2023/04/30

What I love about my conversations with Dr. Gerilyn Alfe is how candid she is. She talks about her unexpected experience switch from dentistry to coaching. We then dish a bit about working with different dental team types. A conversation about muddy dental vision (not the eyes) and how to prioritize our many office systems rounds out the episode. Lots of laughs and knowledge! A possible bonus for you (if you're interested!): here is my B.A.N.K. personality assessment - enjoy! I loved it - get in

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59:22

EP 106: Financial Health During Practice Growth with...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2023/04/26

Expansion, sales, associates - all this growth can be hard on a practice. We tend to think of growth as a positive experience and usually, it is. However the financial health of the practice can be threatened by over-leveraging, participation decisions and team changes. Perrin DesPortes shed a lot of light on these topics and shared strategies to stay healthy - fiscally, that is. From software investments to keeping team members during transitions, the conversation flowed with insight after insight

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01:01:53

EP 105: PANEL: Hiring (and Keeping!) Associates

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2023/04/03

Hiring associates can be such a pain BUT it's beautiful when it works. I gathered a smart group of managers who have spent years hiring and training associates in their practices. I hope their knowledge can help you anticipate any upcoming transitions for your office. Some highlights: Which traits are a hard pass when interviewing associates? Are new associates really interested in buying in? What are the best ways to introduce an associate to patients? Lynda's Onboarding Checklist can be found

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