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PODCAST

OPERATORS

In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.

business entrepreneurship

All Episodes

00:56:52

Bonus Episode: 9 Operators X Meta Summit

OPERATORS ·

2025/06/07

In this conversation, the hosts have a conversation with Yoni at the Meta Summit about Meta's advertising strategies, the shift towards incrementality in measuring ad performance, and the role of AI in enhancing ad effectiveness. The discussion also touches on the balance between creative volume and quality, and the future of interactive ads powered by AI. 00:00 Introduction to Meta's Advertising Strategy02:53 Profitability as a North Star for Brands05:48 The Shift to Incrementality in

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01:27:53

E116: AI Is Rewriting Our Playbook

OPERATORS ·

2025/06/04

In this episode of the Operators Podcast, the hosts discuss the current challenges in the e-commerce landscape, emphasizing the importance of adaptability and efficiency in operations. They explore the role of AI in transforming business practices and enhancing productivity. The conversation also touches on headcount management, the dynamics of employment, and the significance of performance in a rapidly changing market. Finally, they share insights on sales strategies and market trends,

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01:19:12

E115: Opportunities in India with Ronnie Teja.

OPERATORS ·

2025/05/28

In this episode of the Operators Podcast, the hosts discuss the current economic challenges facing e-commerce brands, the importance of personal discipline, and the complexities of the Indian market. They are joined by Ronnie Teja to explore the growth potential in India, the unique challenges of manufacturing there, and the cultural nuances that influence consumer behavior. The conversation highlights the opportunities in supplements and generic drugs, as well as the future of manufacturing in

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01:25:25

E114: Sean's Back in the Green + Market Insights,...

OPERATORS ·

2025/05/21

In this episode of the Operators Podcast, the hosts discuss various themes surrounding market insights, personal trading experiences, and the current economic climate affecting e-commerce brands. They delve into data-driven marketing strategies, particularly focusing on the innovative view-through attribution methods being implemented by Northbeam. The conversation emphasizes the importance of key performance indicators (KPIs) in business decision-making and the need for dynamic budgeting and

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01:37:28

E113: £500M Exit. Behind The Curtain With Petfolk...

OPERATORS ·

2025/05/14

In this episode of the Operators Podcast, Mike shares his journey from founding Freshly, a meal delivery service sold to Nestle, to his current ventures in the veterinary space and venture capital. He discusses the challenges of the current economic climate for e-commerce brands, the naivety required for founders to disrupt markets, and the importance of operational efficiency. Mike also emphasizes the need for discipline in capital deployment and the complexities of strategic partnerships,

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01:47:35

E112: How US Trade Policy Could Shape The Future Of...

OPERATORS ·

2025/05/07

In this episode, the hosts discuss the complexities of global trade, the significance of modern ERP systems for businesses, and the emotional challenges faced by entrepreneurs during business exits. The conversation highlights the current tariff landscape and the opportunities that arise amidst supply chain disruptions, emphasizing the need for effective negotiation and understanding of retailer dynamics. The conversation delves into the complexities of manufacturing, highlighting the challenges of

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00:47:59

E111: Borrelli and Panzer Talk Tariffs.

OPERATORS ·

2025/05/05

In this conversation, Jason sits down with Stephen Borrelli to discuss the current economic climate affecting e-commerce brands, the implications of tariffs, and insights from Jason's recent trip to China. They explore the challenges of manufacturing, the evolution of quality in production, and the formidable industrial power of China. The discussion highlights the urgency for businesses to adapt and the potential consequences of ongoing tariff policies.02:47 Navigating the Economic Climate06:07

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01:18:19

E110: Good Businesses Are Bought, Not Sold.

OPERATORS ·

2025/04/30

In this episode, the hosts discuss various challenges and strategies in the e-commerce landscape, focusing on economic factors such as tariffs, consumer sentiment, and advertising strategies. They explore the importance of inventory management, the impact of competition on margins, and the role of AI in enhancing business operations. Additionally, they delve into customer insights, sustainability in product design, and the intricacies of business acquisitions, emphasizing the need for

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01:36:14

E109: Will Sold 100 Million Protein Bars

OPERATORS ·

2025/04/23

In this episode the Operators interview Will Nitze, the founder of IQ Bar, a rapidly growing nutrition bar company. They discuss Will's journey from the software industry to launching IQ Bar, the challenges of introducing a consumable product, and the impact of market dynamics such as cocoa prices on business operations. The conversation also delves into the current state of the CPG industry, investment trends, and the role of crowdfunding in startup success. Will shares insights on building a

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01:24:49

E108: The SMS Kingpin

OPERATORS ·

2025/04/18

In this episode, Sean and Jason speak with Alex Beller from Postscript, discussing the evolution of SMS marketing, the competitive landscape, and the future of messaging technology. They explore the challenges and opportunities in the e-commerce space, particularly focusing on the role of AI and the importance of effective communication strategies as Postscript scales its operations.00:00 Introduction10:06 The Evolution of SMS Marketing19:51 Navigating the Competitive Landscape29:49 The Future of

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01:19:24

E107: Tips for Impending Doom

OPERATORS ·

2025/04/16

In this episode of the Operators Podcast, the hosts discuss the challenges of navigating chaos and uncertainty in the current economic climate. They explore strategies for managing inventory, cutting costs, and adapting to market changes while emphasizing the importance of personal growth during difficult times. The conversation highlights the need for leaders to make informed decisions amidst unpredictability and to focus on resilience and adaptability. 00:00 Introduction02:04 The Economic

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01:37:43

E106: The Tariffs Emergency Episode

OPERATORS ·

2025/04/07

In this episode of the Operators Podcast, the hosts dive deep into the current chaos surrounding tariffs and their implications on the economy. They discuss the macro and microeconomic factors at play, the psychological aspects of market predictions, and the complexities of global supply chains. The conversation highlights the uncertainty in the market and the potential long-term impacts of current policies, especially in relation to consumer discretionary sectors and technological

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01:05:25

E105: How to Define Your Customer Profiles with Sarah...

OPERATORS ·

2025/04/02

00:00 Introduction02:55 Understanding Customer Avatars and Personas06:02 Defining Customer Profiles and Their Importance08:53 The Role of Customer Names in Marketing12:09 Discovering Customer Avatars Through Observation15:00 The Complexity of Customer Archetypes18:08 Balancing Brand and Growth Marketing20:57 Identifying Customer Identities23:49 Leveraging Subconscious Data for Marketing33:11 Innovative Survey Techniques38:13 Understanding Customer Bias44:02 The Importance of Identity in

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00:26:27

Highbeam x Operators

OPERATORS ·

2025/03/27

In this conversation, Samir, CEO of HighBeam, joins the Operators to discuss the challenges faced by consumer brands in managing cash flow and profitability. They explore the unique financial solutions offered by HighBeam, emphasizing the importance of reliable banking partners and the role of automation and AI in financial management. The discussion highlights the specific needs of consumer brands and how HighBeam aims to address these through tailored banking solutions and strategic

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01:47:05

E104: Operators Assemble

OPERATORS ·

2025/03/26

00:00 Introduction03:04 Exploring the Current Landscape of Exits12:42 Market Dynamics and Acquisition Trends18:26 The Role of Private Equity and Strategic Buyers26:07 Understanding the Mid-Market Exit Opportunities33:32 The Importance of Timing in Exits36:19 The Evolution of Private Equity39:35 Preparing for an Exit42:06 The Costs of Exit Readiness44:56 Missed Opportunities and Lessons Learned55:00 The Dangers of Hyper-Growth01:00:29 Predictable Growth vs. Hyper-Growth01:12:03 Understanding

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01:19:45

E103: Data is a business problem, not just a...

OPERATORS ·

2025/03/21

00:00 Introduction06:21 Understanding Data Challenges in Mid-Market Companies08:43 The Need for Data Consolidation12:55 Building a Single Source of Truth17:04 Managing Complexity in Multi-Channel Operations25:25 When to Invest in Data Infrastructure29:53 Off-the-Shelf Solutions for Smaller Businesses35:50 The Cost-Benefit of Investing in Technology39:36 Operational Mistakes and Their Costs47:10 Precision in E-commerce Operations49:15 Effective Team Meetings and Communication54:00 Understanding and

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01:15:22

E102: Fortunes are made in recessions

OPERATORS ·

2025/03/19

00:00 The Absurdity of Advertising Complaints06:05 Challenges of E-commerce Software08:58 The Complexity of Leadership11:46 Customer Service Anecdotes15:07 Exploring Non-Digital Advertising Channels18:04 Evaluating Outdoor Advertising for DTC Brands20:46 Understanding Marketing Channel Economics26:54 The Role of Amazon in DTC Strategy30:12 The Impact of Retail Partnerships38:38 Driving Retail Success Through Strategic Partnerships44:12 Navigating Brand Awareness and Market Presence46:38

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01:07:00

E101: Never Waste a Crisis

OPERATORS ·

2025/03/14

00:00 Sean's Social Media Detox02:51 Navigating Business Challenges in E-commerce06:06 Understanding Tariffs and Economic Instability08:50 The Emotional Toll of Leadership12:05 The Role of Agility in Uncertain Times14:54 Finding Opportunity in Crisis17:51 The Importance of Communication in Leadership20:47 Real-World Examples of Market Challenges24:06 The Future of E-commerce and Consumer Behavior34:02 Consumer Spending and Economic Uncertainty39:06 The Impact of Technology on Employment43:02

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01:11:22

E100: Harley on Operators

OPERATORS ·

2025/03/12

00:00 Introduction02:51 Leading Shopify: A Journey Through Growth06:10 The Evolution of Roles in Company Building09:05 The Importance of Specialization and Storytelling11:50 The Value of Longevity in Leadership15:13 Navigating Public Company Challenges18:11 The Trust Factor in Public Companies20:51 Commitment vs. Optionality in Careers24:11 The Role of Context in Leadership30:00 Thriving as a Public Company36:16 The Evolution of Commerce Platforms39:45 Shopify's Future Focus Areas43:56 Demand

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01:31:01

E099: The 10 year overnight success with David Segal

OPERATORS ·

2025/03/05

00:00 Introduction06:10 Transitioning to FinTech: Highbeam14:49 Navigating Retail and E-commerce20:57 The Future of Consumer Brands and AI33:58 The Pros and Cons of Opening Physical Stores41:54 Finding the Right Retail Locations47:46 The Importance of Data in Business51:25 Lessons from High-End Retail Experiences01:02:35 Understanding Market Differences: Canada vs. U.S.01:11:19 The Importance of Great Retail Staff01:14:00 The Future of Retail: Who Will Survive?01:21:14 The Challenge of Competing

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160 results

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