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PODCAST

OPERATORS

In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.

business entrepreneurship

All Episodes

01:07:41

Marketer to President: Posh Peanuts’ Jenna Habayeb on...

OPERATORS ·

2026/04/08

“If you become really good at harnessing that data, AI can let you not only predict the future, but create it.” Jenna Habayeb (President of Posh Peanut) sits down with Jason Panzer (President of HexClad) and honorary Operator’s co-host Cherene Aubert. Together, they unpack what modern ecommerce leadership looks like at every stage. Jenna brings a rare arc — from Ogilvy to Chief Brand Officer at Ipsy, where she helped grow the business from $300M to $1B, through a CRO role at Ruggable, and now her

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01:15:43

“It Was So Hard”: Operationalizing Scale With Spot &...

OPERATORS ·

2026/04/01

“We had no cash, no supply chain, high product market fit, and low CAC. There was this giant button flashing: hyper growth.” What does it take to build a profitable pet brand from a studio apartment to a nine-figure business with its own factory? Russell Breuer (Co-Founder and CEO, Spot & Tango) joins hosts Sean Frank (CEO, Ridge) and Mike Beckham (CEO, Simple Modern) to trace the full arc of building one of DTC’s most quietly dominant pet brands. Russell shares how Spot & Tango launched

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01:37:15

How The Woobles Built a Cult Brand: Product, Not...

OPERATORS ·

2026/03/26

Operators Titans is brought to you by AppLovin. Get access to the Operators channel expansion playbook, online masterclass, and up to $5k in ad credits here: https://www.9operators.com/paid-growth Or, skip the waitlist and launch your AppLovin ads today with our Operators-exclusive link: https://axon.ai/en/9operators Can you build a beloved consumer brand around the joy of making something with your hands? Matt Bertulli and Mike Beckham sit down with Justine Tiu and Adrian Zhang, Co-Founders of The

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01:10:07

Why This CEO Is Building His Own SaaS Killer: Amit RG...

OPERATORS ·

2026/03/25

What happens when the founder of a software company admits his own product is a sinking ship — and doubles down anyway? Sean Frank (CEO, Ridge) and Matt Bertulli (CEO, Pela Case & Lomi) sit down with Amit RG (CEO, RichPanel) for a conversation about AI agents, the death of traditional SaaS, and what it means for ecommerce operators building teams right now. Amit doesn’t sugarcoat it. He’s walked through the five stages of grief about his own business, come out the other side, and is now betting

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01:06:09

How Matt Orlić Lost It All, Built a Skincare Empire &...

OPERATORS ·

2026/03/18

“The difference between authentic money and inauthentic money is that it has some kind of inherent meaning to it.” Sean Frank (CEO of Ridge) and Matt Bertulli (CEO of Pela Case and Lomi) sit down with Matt Orlić — Co-Founder of Qure Skincare and founder of Ecomm Architects. Together, they trace one of the most unconventional paths in ecommerce. From losing 80% of his net worth at 25 to reverse-engineering the habits of successful founders, Orlić’s story is a masterclass in resilience and

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01:01:49

Your $175B Tariff Refund Checklist With Ryan...

OPERATORS ·

2026/03/13

Ryan Petersen, CEO of Flexport, joins Mike Beckham and Sean Frank for an emergency briefing on the tariff landscape after the Supreme Court’s landmark ruling. Specifically, what ecommerce owners need to do right now.They break down how to file for tariff refunds before entries hit liquidation, including the secondary market where brands are selling claims for cents on the dollar. Then the conversation shifts to the Iran conflict and what a closed Strait of Hormuz means for container shipping,

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01:16:34

How Hudson Leogrande Is Building Comfrt Into a $1B Brand

OPERATORS ·

2026/03/12

Operators Titans is brought to you by AppLovin. Get access to the Operators channel expansion playbook, online masterclass, and up to $5k in ad credits here: https://www.9operators.com/paid-growth Or, skip the waitlist and launch your AppLovin ads today with our Operators-exclusive link: https://axon.ai/en/9operators What does it take to create a billion-dollar brand from scratch — homeless at 16, no investors, no safety net? Hudson Leogrande, founder of Comfrt, joins Sean Frank (CEO of Ridge) and

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01:00:59

From Spreadsheets to AI Agents: The Ecommerce Data...

OPERATORS ·

2026/03/11

Are you running your ecommerce brand on gut instinct while your competitors build AI-powered data machines? Sean Frank (CEO of Ridge) and Jason Panzer (President of HexClad) sit down with Krishna Poda, the CEO of Saras Analytics, to unpack why a clean data foundation isn’t optional. And what you can build on top of it with AI right now. They cover the rise of agentic workflows and what it means to replace repetitive human tasks with agents that work around the clock, why every stakeholder in a

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00:58:20

How to Make AI Work for Your Brand With Two...

OPERATORS ·

2026/03/04

“95% of AI pilots fail. I lived that, full stop.” Craig Foldes (Founder of ChatWalrus, fmr. Global Head of AI at Crocs) and Matt Kruer (CIO at Bissell) join host Sean Frank to explore the state of AI within enterprise versus DTC brands. The conversation covers how to find + celebrate the 10% of employees who are AI power users, what it looks like when adoption works, and why this is “for the rebels.” They debate whether AI is the great equalizer or a quiet advantage, unpack which parts of the AI

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01:31:57

Kat Cole: From Hostess to AG1’s CEO With +$500M in...

OPERATORS ·

2026/02/26

Brought to you by Applovin. Get access to the Operators channel expansion playbook, online masterclass, and up to $5k in ad credits. https://www.9operators.com/paid-growth Or, skip the waitlist and launch your AppLovin ads today with our Operators-exclusive link: https://axon.ai/en/9operators Matt Bertulli, CEO of Pela Case and Lomi, and Mike Beckham, CEO of Simple Modern, sit down with Kat Cole, CEO of AG1, to trace one of the most unconventional executive careers in consumer. From hostess at

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01:13:07

Practical Tips on AI, Brand & Growth With Taylor Holiday

OPERATORS ·

2026/02/25

Is your brand built to survive the next five years or just the next quarter? Sean Frank, CEO of Ridge, and co-host Katy Mimari, Founder and CEO of Caden Lane, sit down with Taylor Holiday, CEO of Common Thread Collective, to reflect on the wild ride from 2020 to 2025 and what it means for the road ahead. Together, they unpack what worked, what failed, and what they'd do differently as operators who've built and scaled brands through one of the most volatile decades in e-commerce history. The

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00:54:27

Mastering Leadership Is Mostly Saying No (And Living...

OPERATORS ·

2026/02/18

Leadership isn’t about being liked. It’s about making hard decisions, living with the consequences, and still winning. Mike Beckham, Matt Bertulli, and Jason Panzer sit down to talk honestly about what leadership really costs when the stakes are high. They dig into hiring and firing decisions, culture trade-offs, growth versus profitability, and the personal pressure that comes with running large, successful businesses. The conversation avoids motivational clichés and focuses on what actually works

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01:36:58

8 Failed Businesses Before Kitsch’s +$500M Beauty Empire

OPERATORS ·

2026/02/12

How did a married couple with $30k in savings and no business plan build one of the biggest beauty and accessories brands in America? Cassandra Thurswell (Founder & CEO of Kitsch) and Jeremy Thurswell (COO), join hosts Mike Beckham and Matt Bertulli for their first-ever joint podcast interview. Together, they unpack the full story of building a bootstrapped empire from a living room apartment to over 30,000 retail doors and more than 10 million ecommerce orders. Cassandra and Jeremy open up

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00:59:36

The Next $100B “Switch”: Inside COMFRT’s Affiliate...

OPERATORS ·

2026/02/11

How does a bootstrapped brand go from $0 to $600 million in three years — without raising a single dollar? Sean Frank, CEO of Ridge, and Matt Bertulli, CEO of Pela Case, break down the explosive rise of COMFRT, the anti-anxiety travel brand founded by Hudson Leogrande that has shattered every assumption about what’s possible in ecommerce. They unpack the tactics, the mindset, and the cashflow mechanics behind one of the fastest-scaling bootstrapped brands in history. The conversation dives into

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00:59:09

Thrasio Bought It, Ben Bought It Back: A Founder Who...

OPERATORS ·

2026/02/04

More than the incredible (true) story of one founder’s journey to turn around the company he created, this is a public coaching session on what it takes to win as a 6–7 figure brand. Sean Frank and Matt Bertulli sit down with Ben Leonard, founder of Beast Gear, a strength and conditioning brand he built from scratch in Scotland, sold to Thrasio in 2019, and bought back after watching it decline for years. Together, they dig into what went wrong, what Ben is doing to resurrect it, and why he’s

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01:46:56

Execution Monsters: True Classic’s Ryan Bartlett &...

OPERATORS ·

2026/01/29

Brought to you by Applovin. Get access to the Operators channel expansion playbook, online masterclass, and up to $5k in ad credits. https://www.9operators.com/applovin What does it take to build a ~$300M apparel brand from scratch? Matt Bertulli and Mike Beckham sit down with Ryan Bartlett, Co-Founder, and Ben Diamond, CEO of True Classic, for their first-ever joint interview. Together, they unpack how a professional poker player and a Meta executive became one of the most formidable partnerships

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01:03:04

“Fame Is Not a Business Model”: Celebrity Brands Exposed

OPERATORS ·

2026/01/28

What separates billion-dollar celebrity brands from total flopsSean, Matt, and Katy Mimari (CEO of Caden Lane) break down why some partnerships become massive exits like Rhode and Skims, while others like The Honest Company and Kylie Cosmetics struggle to survive. They dive deep into deal structures, red flags to watch for, and the real math behind putting famous names into your brand.The crew debates whether fame equals influence (spoiler: it doesn’t), why alcohol brands have an unfair advantage,

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01:02:59

8 Practical Money-Making Tips for 2026 (Part 2)

OPERATORS ·

2026/01/21

What’s the one thing holding your business back?Sean Frank, Jason Panzer, Mike Beckham, and Matt Bertulli reunite for part two of their 2026 predictions to deliver actionable money-making tips for ecommerce brands.The full squad shares why entrepreneurs have more opportunity than ever, then dives into tactics you can implement today: a corporate gifting platform generating thousands in daily passive revenue, the case for getting off Meta sooner than you think, why plain text founder emails crush

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01:19:56

Danny Yeung, CEO of IM8 & Prenetics: Operators Titans...

OPERATORS ·

2026/01/15

What does it take to go from high-school dropout to building a $100M+ brand with David Beckham?Brought to you by AppLovin. Get access to the Operators channel expansion playbook, online masterclass, and up to $5k in ad credits (terms apply).https://9operators.com/applovinMatt Bertulli and Sean Frank sit down with Danny Yeung, co-founder and CEO of IM8. Danny shares his journey from immigrating to San Francisco at age five, to telemarketing at fifteen, to partnering with one of the world’s most

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01:08:02

2025 Ecommerce Data Exposed: DTC Spend, Revenue &...

OPERATORS ·

2026/01/14

What do the real numbers from 1,000+ DTC brands reveal about who actually won? Find out by downloading the full report.https://www.northbeam.io/ebook/2025-year-in-review-data-reportSean Frank and Mike Beckham sit down with Austin Harrison, CEO of Northbeam, and Andrew Kaszuba, Northbeam’s media strategist, to break down exclusive 2025 ecommerce data that nobody else has access to.Spend trends, revenue growth, and efficiency metrics across every major advertising platform as well as by business

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177 results

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