You"ve Been Heard

00:37:30

443- Learn the Business. Earn the Influence w/Andrew...

You"ve Been Heard ·

2026/07/30

Andrew Schutsky took a circuitous path to the CIO seat. Co-ops and help desk work led to management consulting, aerospace and defense, medical devices, supply chain, R&D, procurement, and manufacturing transformation. Each stop gave him another view of how the business experiences technology and measures results.In this conversation with Doug Camin, Andrew explains why IT leaders should study their industry's competitive levers and build real relationships with organizational

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00:45:05

442- Listen, Understand, Execute: The IT Leadership...

You"ve Been Heard ·

2026/07/28

Farhan Zakir's path into technology started far from a server room. After leaving medical school in Pakistan, he returned to Orlando, worked across hospitality roles, moved into accounting, and found his opening through ERP implementation for the club industry. In this conversation with Phil Howard, Farhan explains how that operating background became an advantage in IT leadership. He shares practical ways to translate technology into business language, make support interactions

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00:45:05

442- Listen, Understand, Execute: The IT Leadership...

You"ve Been Heard ·

2026/07/28

Farhan Zakir's path into technology started far from a server room. After leaving medical school in Pakistan, he returned to Orlando, worked across hospitality roles, moved into accounting, and found his opening through ERP implementation for the club industry. In this conversation with Phil Howard, Farhan explains how that operating background became an advantage in IT leadership. He shares practical ways to translate technology into business language, make support interactions

en-us

00:37:25

441- IT Leaders Need Storytelling Skills w/Matt Thomas

You"ve Been Heard ·

2026/07/23

In Episode 441 of You've Been Heard, Michael Moore speaks with Matt Thomas, Director of IT and Marketing at Crabapple Roofing, about the communication skills that turn technical expertise into business leadership. Matt traces a career spanning small MSPs, music, recording, photography, video production, and internal IT leadership. He explains why technology becomes easier to support when leaders tell clear stories, respect the people asking for help, and connect cost to time

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00:37:25

441- IT Leaders Need Storytelling Skills w/Matt Thomas

You"ve Been Heard ·

2026/07/23

In Episode 441 of You've Been Heard, Michael Moore speaks with Matt Thomas, Director of IT and Marketing at Crabapple Roofing, about the communication skills that turn technical expertise into business leadership. Matt traces a career spanning small MSPs, music, recording, photography, video production, and internal IT leadership. He explains why technology becomes easier to support when leaders tell clear stories, respect the people asking for help, and connect cost to time

en-us

00:43:40

EP439- Stop Reporting Activity, Report Risk Reduced...

You"ve Been Heard ·

2026/07/16

In Episode 439 of You've Been Heard, Phil Howard speaks with James Dunlap about turning technology and security work into language executives understand. James draws on leadership experience across healthcare, banking, fintech, and legal services to explain why projects, ticket counts, and technical jargon rarely tell the full story at the board level. He shows how to lead with risk reduced, value created, revenue impact, competitive advantage, and reputational consequences. The

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00:42:51

438-Stop Waiting to Be Invited w/Bill Garcia

You"ve Been Heard ·

2026/07/14

Bill Garcia explains why IT leaders lose credibility when they speak technology but cannot translate it into business outcomes. Drawing on a career in process redesign, ERP transformation, COO roles, and global leadership, he shows how governance can increase speed, why AI needs clean and trusted knowledge, and why communication remains the skill that separates strategic leaders from service providers.

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00:37:38

435- Dirty Data Makes AI Worse w/Stephen Hightower

You"ve Been Heard ·

2026/07/02

In Episode 435 of You've Been Heard, Doug Camin speaks with Stephen Hightower about a career that spans aerospace and defense, information security, quality engineering, private equity consulting, YETI Coolers, and technology leadership at Harmar. Stephen explains why cycle time, service quality, and unit cost are the three metrics he uses to understand whether a business process is working. The conversation moves through private equity speed, order-to-cash thinking, Lean Six

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01:05:12

434- AI Hype Needs A Business Case w/Tim McCrosson

You"ve Been Heard ·

2026/06/30

In Episode 434 of You've Been Heard, Phil Howard speaks with Tim McCrosson about a career that moved from dot-com era web development into federal IT leadership, policy, cybersecurity, and large-scale operations. Tim explains how an early leadership correction changed him from a command-and-control project manager into a more sustainable coach and collaborator, while also showing why leaders still need the right style for the moment. The conversation moves through CIO authority

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00:41:03

433- AI Needs Use Cases, Not Hype w/Alex Vasilescu

You"ve Been Heard ·

2026/06/25

In Episode 433 of You've Been Heard, Mike Kelley speaks with Alex Vasilescu about the path from service desk work to global IT service delivery leadership. Alex shares lessons from major incident management, ITIL-driven operations, ServiceNow optimization, and the current pressure organizations feel around AI adoption. The conversation centers on a practical point: AI can create value, but not by rushing. Companies need clear use cases, organized data, governance, security, and

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00:55:00

432- AI Should Not Speed Up Broken Work w/ Jesse Crane

You"ve Been Heard ·

2026/06/18

Mike Kelley speaks with Jesse Crane, Vice President Information Technology at Argon Medical Devices. Jesse traces a career that started in finance and accounting, moved through Y2K, Oracle ERP, Silicon Valley startups, Stanford, Stryker, master data, business partnering, cybersecurity, and ultimately the VP seat. The conversation focuses on how IT earns trust inside the business, why being in the room is different from being accepted as a peer, and why AI should not be used to

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00:55:00

432- AI Should Not Speed Up Broken Work w/ Jesse Crane

You"ve Been Heard ·

2026/06/18

Mike Kelley speaks with Jesse Crane, Vice President Information Technology at Argon Medical Devices. Jesse traces a career that started in finance and accounting, moved through Y2K, Oracle ERP, Silicon Valley startups, Stanford, Stryker, master data, business partnering, cybersecurity, and ultimately the VP seat. The conversation focuses on how IT earns trust inside the business, why being in the room is different from being accepted as a peer, and why AI should not be used to

en-us

00:33:24

431- IT Is Your Revenue Protector w/ Kevin Neureuter

You"ve Been Heard ·

2026/06/11

Kevin Neureuter, Jr. brings a supply-chain, public-sector, managed-services, and business-ownership perspective to IT leadership. In this episode, he talks with Michael Moore about moving from reactive support to proactive leadership, translating IT decisions into owner-level options, using frameworks like ITIL and ISO 20000 without getting buried in process, and building AI governance that creates guardrails instead of denial. Kevin also explains why the next 18 months will be

en-us

00:33:24

431- IT Is Your Revenue Protector w/ Kevin Neureuter

You"ve Been Heard ·

2026/06/11

Kevin Neureuter, Jr. brings a supply-chain, public-sector, managed-services, and business-ownership perspective to IT leadership. In this episode, he talks with Michael Moore about moving from reactive support to proactive leadership, translating IT decisions into owner-level options, using frameworks like ITIL and ISO 20000 without getting buried in process, and building AI governance that creates guardrails instead of denial. Kevin also explains why the next 18 months will be

en-us

00:33:24

431- IT Is Your Revenue Protector w/Kevin Neureuter

You"ve Been Heard ·

2026/06/11

Kevin Neureuter, Jr., Director of IT at DiMarco Group, joins Michael Moore to explain why modern IT should be understood as revenue protection, not overhead.Kevin brings a supply-chain, public-sector, managed-services, and business-ownership perspective to IT leadership. The conversation covers moving from reactive support to proactive leadership, translating IT decisions into owner-level options, using frameworks like ITIL and ISO 20000 without getting buried in process, and

en-us

00:39:54

430- Stop Buying AI Projects Backwards w/Michael...

You"ve Been Heard ·

2026/06/09

Michael Baillargeon brings a telecom and contact-center lens to the AI strategy conversation. He argues that companies should stop treating AI like a SKU and start treating it like an operating practice. The episode covers practical quick wins in call recordings and quality management, the risk of public GPT use, the role of LLM aggregators, why data cleanup matters, and the five-part sequence IT leaders can use to move from AI pressure to measurable business outcomes:

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00:55:26

428- When IT Stops Being IT w/Luis Oliveira & Jose'...

You"ve Been Heard ·

2026/06/02

Jose Young, CTO at Beyond Air and founder of BrightPeak AI Solutions, and Luis Oliveira, Director at T4 Guidance Measurement, compare what carries across industries and what has to be learned from the ground up. They talk through early programming days, hurricanes, cloud recovery, COVID-era healthcare technology, stakeholder buy-in, SAP and manufacturing realities, and the rush toward AI. The strongest lesson is blunt: IT earns trust when it solves business pain, learns the

en-us

00:55:26

428- When IT Stops Being IT w/Luis Oliveira & Jose'...

You"ve Been Heard ·

2026/06/02

Jose Young, CTO at Beyond Air and founder of BrightPeak AI Solutions, and Luis Oliveira, Director at T4 Guidance Measurement, compare what carries across industries and what has to be learned from the ground up. They talk through early programming days, hurricanes, cloud recovery, COVID-era healthcare technology, stakeholder buy-in, SAP and manufacturing realities, and the rush toward AI. The strongest lesson is blunt: IT earns trust when it solves business pain, learns the

en-us

00:53:21

427- The Hidden cost of AI w/Cody Aldinger

You"ve Been Heard ·

2026/05/26

Cody Aldinger is VP of IT at KLJ, managing technology for 30 offices across the US. He's learned that a huge part of his job isn't technology—it's sales. Convincing business leaders that IT is worth listening to.His AI philosophy cuts through the hype: "The word hallucination is a fancy word for flat out wrong." He's focused on practical governance, teaching context over button-clicking, and using AI as a thought partner.We get into the gap between AI expectations and reality,

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00:47:46

426- AI Breaks Faster Than Broken Processes w/Eric...

You"ve Been Heard ·

2026/05/21

Eric Brosius, Vice President of IT at Sun River Health, joins Mike Kelley to talk about the real pressure behind healthcare technology leadership. He shares how his team supports multiple entities with different risk profiles, what COVID demanded from healthcare IT, why AI governance now has to account for PHI and vendor behavior, and how leaders build teams that answer the 4AM database call. The conversation is a grounded look at AI, compliance, process discipline, and the

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