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PODCAST

RetailCraft - digital retail, ecommerce and brands - Retail Podcast

Multichannel retail, ecommerce and digital business - interviews, analysis and discussion with Ian Jindal and InternetRetailing

business management

All Episodes

53:11

RetailCraft 20 - "60,000 in 90 days" - Mark Wright of...

RetailCraft - digital retail, ecommerce and brands -... ·

2020/08/15

A bumper edition for the stifling dog-days of August! We kick off with an in-depth chat with Mark Wright, Group Operations Director at Fat Face. Mark's got an incredible track record in retail - online, offline and multichannel - with stints as head of trading at M&S and as Managing Director, Omnichannel and Jack Wills. His role at Fat Face covers all operations and trading and so it was interesting to get his reflections upon the lockdown, recovery and impact. Mark's a direct and generous guest

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26:06

RetailCraft 19 - "Make your gran proud" - Lockdown...

RetailCraft - digital retail, ecommerce and brands -... ·

2020/07/31

Still in lockdown limbo, we use the internet to speak with two guests from the beauty and electricals sectors. First up is Aaron Winsloe, the Head of eCommerce USA for The Hut Group. We spoke with Aaron in his new office just before the group results were announced - an impressive 24% revenue growth to £1.1bn and a 22% increase in profits. With 66% of group turnover coming from the international operations, it was a timely moment to catch up with Aaron, and in particular the trading and learning

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40:31

RetailCraft 18 - Lockdown with Gracia Amico of Pet...

RetailCraft - digital retail, ecommerce and brands -... ·

2020/06/15

As Lockdown continued, we caught up with our guests 'over the web'. Our first guest is Gracia Amico: chair, non-executive advisor and experienced CEO. In the past, she’s held senior digital and commercial roles at Burberry, TopShop and Hobbs, as well as CEO at Pets Pyjamas. After a period as Head of Digital Operations at Sun Capital, Gracia is now a non-executive Director at Stitched (the online curtains and blinds seller) and Chair of the pet technology company, Pet Mate. With Gracia we learn about

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32:20

RetailCraft 17 - Lockdown with Alexander Wang and De...

RetailCraft - digital retail, ecommerce and brands -... ·

2020/04/15

Thoroughly grounded in London, I luckily had some interviews from the ’time when travel was allowed’ and so we hear from Rikard Frost, Chief Consumer Officer of Alexander Wang Inc, when we visited him in New York City in January 2020. Then, further back in time, we chat with Pieter Heij, Multichannel Director at De Bijenkorf, the Netherland’s premier department store (and part of the Selfridges group). We chatted with Pieter just before an autumn dinner in Amsterdam - such proximity is much missed

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36:27

RetailCraft 16 - “Hard-nosed thinking” - M&S...

RetailCraft - digital retail, ecommerce and brands -... ·

2020/01/20

Jamie and I kick off this episode with our thoughts on NRF2020 - the National Retail Federation’s "Big Show" in New York. Held in January each year, this 40,000-visitor-1000-exhibitor behemoth is gradually turning into a packed ’retail week’. Jamie and I cover our impressions of the show and what’s new and noteworthy, as well as giving a summary of the highlights of our store tour in which we visited Showfields (see RetailCraft 15 for an interview with one of the founders), Amazon 4-Star, Atelier

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01:02:32

RetailCraft 15 - "Awesome ordinary people" - Tula...

RetailCraft - digital retail, ecommerce and brands -... ·

2019/12/19

This bumper edition of the podcast is our ’Christmas present’, bringing interviews from New York retailers from three different sectors, but each innovative. First of all we hear from Savannah Sachs. Avid followers of IR will remember that Savannah featured on the cover of our Magazine in March 2018 when she was with Birchbox, one of the early beauty-sector disruptors. Now we catch up with her as CEO of Tula - a skincare company that’s bringing to life "clean" cosmetics, linked to the skin biome,

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44:26

RetailCraft 14 - “We’re never monotone” - Fortnum &...

RetailCraft - digital retail, ecommerce and brands -... ·

2019/11/16

Podcasts really shouldn’t be this much fun! The word “iconic” is for once apt, as we have a wide-ranging chat in the studio with these two UK-yet-global retailers, Fortnum & Mason, and Liberty London. With over 400 years of history being them we hear how focus, sticking to your DNA and having a real personality infuse both retailers. Zia Zareem-Slade (Customer Experience Director at Fortnum & Mason) and Eric Fergusson (Ecommerce Director at Liberty London) join Jamie Merrick and Ian Jindal in our

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55:45

RetailCraft 13 - "Loyalty and desirability" - Harvey...

RetailCraft - digital retail, ecommerce and brands -... ·

2019/09/03

We’re back to school in style as Gail Shuman (Group eCommerce Director at Harvey Nichols), Jennifer Roebuck (Chief Marketing Officer at Feelunique.com) and Robin Phillips (CEO at The Watch Shop) join Vera Hartmuth and Ian Jindal in our London studio. We discuss luxury experience to sustainability and transparency, via brand management and business models to thoughts on loyalty and desirability in this engaging free-ranging conversation. INFORMATION: Gail

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01:05:06

RetailCraft 12 - "Summer Bookclub" - Martin Newman,...

RetailCraft - digital retail, ecommerce and brands -... ·

2019/08/15

In the spirit of 'summer reading' and bookclubs, we asked our community on Linkedin what books they were reading on retail, and which authors would they like to hear us interview in the studio. As a result we're pleased that four of the most-suggested authors agreed to brave the oppressive humidity of a London 'summer' day to chat with us about their latest books, their experiences, motivations and ideas. "Authors" is probably not the best description since our group are retailers, entrepreneurs,

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50:04

RetailCraft 11 - "Boots, Bags and Vintage" - Deckers...

RetailCraft - digital retail, ecommerce and brands -... ·

2019/07/19

Back in the studio for this episode we're joined by three retailers covering feet, handbags and vintage. David Williams is the Senior Director of Direct to Consumer, EMEA and Japan for Deckers Brands and we hear about the multichannel business, skills and working in Japan. Deckers brands comprise Ugg, Teva and Hoka. Rhea Jeffery is the Head of eCommerce at Beyond Retro and we hear of the global scale of the business, their "Rag Pickers", sustainability, and the role of data is planning the myriad

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42:33

RetailCraft 10 - “Danish Jewels” - visiting Georg...

RetailCraft - digital retail, ecommerce and brands -... ·

2019/06/27

This month we’ve let Ian Jindal out of the studio, and he’s been on a road trip to Copenhagen. Ian was there to host a RetailCraft Dinner, where we bring together the people behind brands’ successes for an off-the-record evening of conversation. During the day, however, he visited two Danish-yet-global jewellery brands to see how they are delivering multichannel sales and experience. First stop was the Georg Jensen HQ where Ian met with Will Lockie, the global head of e-commerce. Will showed Ian

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49:46

RetailCraft 09 - "Get the Store Experience Right!" -...

RetailCraft - digital retail, ecommerce and brands -... ·

2019/04/24

We have Luxury on our minds this episode, starting with an interview with David Boyle, Customer Insights Director at Harrods. We hear how data and insight are used to support the one-of-a-kind cross-channel experience for this unique store, and we present an extract from our conversation with David. Martin Shaw, our Head of Research, and Emma Herrod, Executive Editor join to discuss the recently-released Luxury Sector Report from RetailX.net. There's some bonus material at the end as we discuss the

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31:19

RetailCraft 08 - "Hands. Made" - conversation with...

RetailCraft - digital retail, ecommerce and brands -... ·

2019/03/13

Two brands (one new, one longer-standing) talking about their approach to 'the store'. As Made.com expands their central London showcase store, and Crabtree & Evelyn look to scale their 'townhouse' approach, we are privileged to chat with two of their leaders in the studio. Annabel Jack (Chief Commercial Officer, Made.com) and Ros Lawler (General Manager, Crabtree & Evelyn) join me, Jamie Merrick and Emma Herrod in the studio to discuss their businesses, growth, positioning and the role of the

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45:33

RetailCraft 07 - "Love, comma" - in conversation with...

RetailCraft - digital retail, ecommerce and brands -... ·

2019/01/21

Sienne Veit, (Director, Digital at John Lewis) and Alexandre Meerson (founder of the eponymous Meerson brand) join us the studio to chat over a range of topics - although we keep coming back to love! Sienne's role covers a very wide brief and is central to John Lewis' drives to be a multichannel, digitially-enabled, customer-centred business. We learn about the role, and the John Lewis approach to innovation, plus the role of digital in the UK's favourite retailer. Alexandre then takes us on a

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39:26

RetailCraft 06 - Sean McKee from Schuh and the new...

RetailCraft - digital retail, ecommerce and brands -... ·

2018/12/19

Sean McKee of Schuh joins us for episode 6, and provides his unique combination of dry insight, challenge and humour. In a wide-ranging chat we cover Schuh's proposition and how speed, accuracy and convenience are at the heart of the multichannel approach. Sean reflects on their products being "items in the moment", and due to the availability of brands and product elsewhere, satisfying the customer there and then is vital. We reflect upon the difference between a shoe retailer (single product,

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42:48

RetailCraft 05 - 'all cake, no ache' - with Sweaty...

RetailCraft - digital retail, ecommerce and brands -... ·

2018/11/23

In our 5th episode's discussion with the people behind multichannel retail we catch up with Annabel Thorburn, VP of eCommerce at Sweaty Betty, and Jamie de Cesare, Digital Director at Orlebar Brown. Sweaty Betty is a characterful 'athleisure' brand that originated in the UK and now has stores internationally. Known for a direct, fun tone and stores that host yoga events and are very friendly, we ask Annabel about her role, the idea of a 'digital flagship' and how digital and stores can work

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33:52

RetailCraft 04 - Dreamforce, Zippin's CEO Krishna...

RetailCraft - digital retail, ecommerce and brands -... ·

2018/10/17

Back in the studio after the summer, we have an episode that's roughly focused on the new checkout. Within the episode we have an interview with the CEO and founder of Zippin, the San Francisco startup that has its own take on the "Amazon Go"-style checkout-less store. We discuss how the idea came to Krishna Motukuri, the CEO and the technical approach they've taken. Of interest is that we see a shift from "checking out" (where customers gather product and have to pay before they're allowed to leave

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47:14

RetailCraft 03 - Beauty Revolution with Nadine...

RetailCraft - digital retail, ecommerce and brands -... ·

2018/09/04

A half hour's discussion on the people behind the performance in multichannel retail. In this episode Nadine Neatrour and Sally Heath Minto of Revolution Beauty join Ian Jindal in the studio, along with Martin Shaw, Head of Research and Jamie Merrick, Director Industry Strategy and Insights at Salesforce. This two-header gives a behind-the-scenes view of the social-media, brand-first, distruptive, authentic beauty launch. Open, frank, funny and provocative at times, this is an insight into hands-on

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39:29

RetailCraft 02 - Sarah Stagg of The Rug Company and...

RetailCraft - digital retail, ecommerce and brands -... ·

2018/08/01

A half hour's discussion on the people behind the performance in multichannel retail. Sarah Stagg, Director of Digital at The Rug Company, joins Ian Jindal in the studio, along with Martin Shaw, Head of Research at RetailX, Emma Herrod, Editor of InternetRetailing Magazine and Jamie Merrick, Director Industry Strategy and Insights at Salesforce. We were keen to chat with Sarah having seen her work at Debenhams, then House of Fraser, and Sarah gave us an eye-opening view on the intricate,

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35:30

RetailCraft 01 - David Kohn of Heals - "probably the...

RetailCraft - digital retail, ecommerce and brands -... ·

2018/07/27

A half hour's discussion on the people behind the performance in multichannel retail. In this episode David Kohn, eCommerce and Customer Service Director at Heals joins Ian Jindal in the studio, along with Emma Herrod, Editor of InternetRetailing Magazine and Jamie Merrick, Director Industry Strategy and Insights at Salesforce. We discuss customers' expectations and how these can be satisfied given an iconic brand, store and product range. David's take is a very distinctive blend of pragmatism and

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