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PODCAST

Experience Leadership - The Small Business Podcast

Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.

business entrepreneurship

All Episodes

59:12

How to Spark Innovation: Practical Tips for Managers...

Experience Leadership - The Small Business Podcast ·

2025/06/26

Innovation Secrets: What Successful Companies Do Differentlywith Vanessa Thompson Is your business struggling to keep up in today’s fast-paced, competitive market? Leaders everywhere are asking the same critical question: How can I make my business more innovative? If you’re feeling stuck, overwhelmed, or unsure how to foster creativity within your team, this episode is for you. 🛎 In this episode of Marc Haine Live, we welcome globally recognized innovation expert Vanessa Thompson to uncover the

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01:00:47

The 4 Steps to Smart AI Implementation with Andrew Davis

Experience Leadership - The Small Business Podcast ·

2025/06/23

AI for Leaders: Shift Your Thinking, Boost Your Impactwith Andrew Davis Most leaders are using AI like it’s a super-powered Google—and it’s costing them big time. 🛎 In this episode of Marc Haine Live, Author & Keynote Speaker Andrew Davis explains why that mindset is outdated, thanks to something called Lumière’s Law. You’ll learn how to unleash AI’s true power: mimicry, not memory. Intelligence augmentation, not automation. This episode walks you through how to break old habits, build a

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52:37

Confidence Comes Later: Why Action is Your Secret...

Experience Leadership - The Small Business Podcast ·

2025/06/19

From Fear to Fierce: Becoming an Activated Leaderwith Angus Nelson What if the confidence you’re waiting for never comes? 🛎In this episode of Marc Haine Live, leadership coach and strategist Angus Nelson reveals how waiting to “feel ready” is the biggest threat to your business. We explore how to take action despite fear, why confidence is built—not found, and how being “Activated” can transform your leadership. Whether you’re a manager stuck in indecision or a business owner tired of playing

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41:52

From Burnout to Fulfillment: Realigning Your...

Experience Leadership - The Small Business Podcast ·

2025/06/16

Unlock Authentic Leadership: Aligning Your Purpose with SuccessWith Irene Riad Are you a leader climbing the ladder, ticking all the boxes, but still feeling…disconnected and burned out? Join us as we tackle the real reason behind executive burnout and disengagement. 🛎 In this episode of Marc Haine Live, we sit down with Irene Riad, The Mosaic Integral Leadership Expert, to reveal why so many successful leaders feel empty despite reaching the top. Through her 7-lens MOSAIC Integral Leadership

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50:44

From Grind to Growth: How to Build a Business That...

Experience Leadership - The Small Business Podcast ·

2025/06/12

Scaling Your Business with Effective Growth Systemswith Chris Goegan Are you drowning in a sea of “shoulds,” constantly firefighting your business instead of growing it? You’re not alone—and you’re not broken. Effective business systems are the key! 🛎 In this episode of Marc Haine Live, Customer and Employee Experience Strategist Marc Haine sits down with Chris Goegan—one of the world’s top experts in engineering business growth systems—to unpack why most businesses get stuck, burned out, and

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45:41

The Hidden Business Mistakes Costing You Time, Money,...

Experience Leadership - The Small Business Podcast ·

2025/06/09

Episode 232: Why Your Business Model is Holding Back Your Business Transformation and Growth with Dawn Holly Johnson Is your business unknowingly stuck in the past? Leaders everywhere are relying on outdated business structures and industrial-era strategies—and it’s costing them trillions in lost revenue, disengaged employees, and declining customer experience. But what if there’s a better way? 🛎 In this episode of Marc Haine Live, I sit down with Dawn Holly Johnson, The Future of Business

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43:35

Why Great Employees Fail as Managers (And How to Fix...

Experience Leadership - The Small Business Podcast ·

2025/05/22

🚨 Is poor management secretly draining your business? You promote your employees to managers. to a leadership roles—only to watch them struggle, your team disengage, and productivity slip. Sound familiar? Bad management isn’t just frustrating—it’s expensive. High turnover, disengaged employees, and costly mistakes are all symptoms of a bigger issue: most managers were never trained to lead. 🛎 In this episode, customer and employee experience strategist Marc Haine sits down with management

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53:16

Unlocking LGBTQ+ Wisdom: The Key to Better Leadership...

Experience Leadership - The Small Business Podcast ·

2025/05/19

Transformational Leadership for Modern Managerswith Joel Davis Brown Leadership is costing businesses more than ever—money, customers, talent, and, at times, even their sense of community. But what if the solution isn’t in the usual playbook? 🛎 In this episode we dive deep into the transformative power of leadership wisdom from the LGBTQ+ community with leadership expert and “Awareness Agent,” Joel Davis Brown. 👉 In this episode, you’ll discover: • Why traditional leadership approaches are

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49:24

Turn Every Personal Interaction Into a Success (Using...

Experience Leadership - The Small Business Podcast ·

2025/05/15

How Poor Communication is Costing You—And How to Fix Itwith John Golden Ever walked away from a meeting, sales call, or networking event thinking, “That could’ve gone better…”? You’re not alone. The truth is, ineffective interactions are costing professionals more than they realize—lost deals, missed promotions, and disengaged teams. 🚨 Here’s the problem: Most leaders and sales pros don’t recognize the subtle ways they undermine their own success. Whether it’s bringing baggage from a previous

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50:59

The Simple Sales Fix That Can Really Double Your...

Experience Leadership - The Small Business Podcast ·

2025/05/12

Stop Losing Deals! Master the Art of Follow-Up with Ursula Mentjes 💰 85% of sales close after the 5th follow-up… but guess what? 90% of business owners never follow up more than once! If you’re one of them, you might as well be lighting stacks of cash on fire. 🔥 🛎 In this episode, your host, customer and employee experience strategist, Marc Haine sits down with Ursula Mentjes, aka The Accidental Salesperson, to tackle the biggest (and most expensive) problem plaguing business owners: fear of

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01:00:39

The Truth About Franchising: Is It Really the Fast...

Experience Leadership - The Small Business Podcast ·

2025/05/08

Franchising: The Dream, The Reality & The Truth They Won’t Tell Youwith Guy Coffey Ever been lured in by those “Be Your Own Boss!” franchise ads? You know, the ones where people are sipping margaritas on a beach while their business magically runs itself? Yeah… about that. 🛎 In this episode of Marc Haine Live, Customer and Employee Experience Strategist, Marc Haine sits down with Guy Coffey, a franchise veteran from both sides of the model—multi-unit franchisee, franchisor, and now advisor to

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59:32

How to Build a Workplace Where People Want to Stay...

Experience Leadership - The Small Business Podcast ·

2025/04/14

Turn High Turnover into High Retention – The Strategy You Needwith Samantha Irwin Struggling with high employee turnover? Feeling stuck in the endless cycle of hiring, training, and losing good people? You’re not alone. The real cost of turnover is more than just money—it’s lost productivity, low morale, and a customer experience that suffers. But what if you could break the cycle and build a team that actually wants to stay? 🛎 In this episode of Marc Haine Live, we sit down with Samantha Irwin, a

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52:37

Leadership Mistakes That Drive Employee Turnover (And...

Experience Leadership - The Small Business Podcast ·

2025/04/10

How Front-Line Leaders Can Build Engaged, High-Performing Teamswith Dr. Roger Gerard Did you know that nearly 60% of employees in the U.S. are disengaged, with 18% being actively disengaged? If you’re a leader or business operator, this isn’t just a statistic—it’s a major, expensive business problem. 🛎 In this episode of Marc Haine Live, we sit down with Dr. Roger A. Gerard, an executive consultant, author, and leadership expert with over 50 years of experience, to dive into: ✅ Why disengagement

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56:28

Turn Cultural Challenges into Opportunities with Tina...

Experience Leadership - The Small Business Podcast ·

2025/04/07

Break Bias, Build Bridges: Leadership Strategies for a Diverse Workplace with Tina Varughese Miscommunication costs businesses millions each year, leading to reduced productivity, frustrated employees, and missed opportunities. But what if you could turn cultural diversity into your competitive advantage? 🛎 In this episode, Marc sits down with Human Connection Expert Tina Varughese, author of the insightful book 50 Shades of Beige: Building Bridges While Breaking Bias. 🌏 With over 22% of Canada’s

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41:46

The Hidden Cost of Ignoring Feedback Gaps with Brian...

Experience Leadership - The Small Business Podcast ·

2025/03/24

Save Money, Keep Customers: Fixing Broken Feedback Systemswith Brian Boyette Are your surveys giving you real insights, or are you just guessing what your customers and employees think? 🛎 In this episode of Marc Haine Live, we’re tackling one of the biggest problems businesses face today: capturing accurate human experiences to drive retention and revenue. Stop making decisions in the dark. Learn how to harness cutting-edge tools to finally understand what your people need—and take action that

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54:55

How to Exit Your Business on Your Terms with Cannon Carr

Experience Leadership - The Small Business Podcast ·

2025/03/17

Why Your Business Exit Plan Matters More Than You Thinkwith Cannon Carr Are you risking everything by exiting your business at the wrong time, for the wrong reasons, or with the wrong financial setup? Too many business owners assume that selling their business will automatically lead to financial freedom—but without the right plan, the reality can fall far short. 🛎 In this episode, Marc Haine sits down with Cannon Carr, a small business champion and financial strategist, to dig deep into the

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50:20

Break the Drama Cycle: Leadership Strategies That...

Experience Leadership - The Small Business Podcast ·

2025/03/10

Stop Workplace Drama: Tools for Leaders and Managers With Robyn Hatcher Is workplace drama draining your time, energy, and productivity? You’re not alone. Research shows the average employee loses 2.5 hours a day to drama, costing businesses millions annually. But drama isn’t always loud or obvious—it sneaks in as gossip, micromanaging, misunderstandings, and even those passive-aggressive emails we all know too well. 🛎 In this episode of Marc Haine Live, we’re tackling one of the most expensive

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48:58

Unlocking Leadership: How Self-Awareness Can Save...

Experience Leadership - The Small Business Podcast ·

2025/03/03

Stop Losing Employees: Leadership Tools for Engagementwith Phillip Holmes Why does leadership fail? Because most leaders think they’re self-aware—but only 10-15% actually are (source: Tasha Eurich). The result? Toxic workplace cultures, high employee turnover, disengaged teams, and costly inefficiencies that hurt your bottom line and your reputation. 🛎 In this episode of Marc Haine Live, we’re diving deep into the expensive leadership blind spots that sabotage small business owners, franchise

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51:02

How to Turn Disengagement Around with the Power of...

Experience Leadership - The Small Business Podcast ·

2025/02/18

Fixing Workplace Disengagement with Humor and Connectionwith Beth Sherman Workplace disengagement is draining businesses of productivity, connection, and creativity. With only 33% of the US workforce engaged (Gallup, 2023), the costs are staggering: high turnover, absenteeism, and a workplace culture stuck in survival mode. 🛎 In this episode of Marc Haine Live, we’re joined by Beth Sherman, a seven-time Emmy Award-winning comedy writer, speaker, and comedian, to explore how humour can transform

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45:57

Fixing Leadership Toxicity: A Guide for Front-Line...

Experience Leadership - The Small Business Podcast ·

2025/02/10

Transforming Toxic Workplaces: Insights for Middle Managerswith Dr. Laura Lovett In this powerful episode of Marc Haine Live, we’re joined by the incredible Dr. Laura Lovett—an organizational psychologist, keynote speaker, and expert on workplace psychology—to tackle one of the most expensive and emotionally draining challenges in business today: toxic bosses. Toxic leaders don’t just impact team morale—they affect productivity, increase turnover, and cost businesses billions annually. But here’s

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266 results

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