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PODCAST

Home Care Strategy Lab

Is there a single right way to run a home care agency? We sure don’t think so. That’s why we’re interviewing home care leaders across the industry and asking them tough questions about the strategies, operations, and decisions behind their success. Join host Miriam Allred, veteran home care podcaster known for Home Care U and Vision: The Home Care Leaders’ Podcast, as she puts high-growth home care agencies under the microscope to see what works, what doesn’t, and why. Get ready to listen, learn,

business management

All Episodes

61:43

Strategies Behind Building a Dementia-First Home Care...

Home Care Strategy Lab ·

2025/05/13

#9 - Pansy Home Care was founded by Jonah's Francis’ mother, Pansy, a CNA who immigrated from Jamaica. Initially, the agency provided general home care services before specializing in dementia care. In recent years, they’ve gone all in on being the Dementia home care agency in CT. They’ve refined marketing strategies, built strong relationships with GCMs and memory care communities, shifted their payer mix away from Medicaid Waivers, identified their right fit client and caregiver, and

en

66:13

What’s Holding Home Care Owners Back and Breaking...

Home Care Strategy Lab ·

2025/05/06

#8 - Deanna Keppel, Vice President of Assisting Hands Corporate Office joins the Lab to unload lessons learned from 16 years in home care operations—from office manager at a franchise to VP at the corporate office. We talk about leadership styles, time management, underutilized KPIs, job descriptions for owners, time in the business vs on the business and so much more! She also shares how Assisting Hands focuses on the importance of adaptability, leadership, and leveraging peer networking

en

66:27

Think Like a Nurse, Lead Like a CEO (Laura Coyle)

Home Care Strategy Lab ·

2025/04/29

#7 - Laura Coyle, the CEO of HomeWell Care Services of New Jersey, shares her unique journey from a nurse to home care CEO. She shares how she applies the 'Nursing Process' to operational strategies and decision-making. We break down the five stages: Assessment, Diagnosis, Planning, Implementation, and Evaluation and Laura explains how she applies these principles from small operational problems to large scale strategic planning. Laura Coyle on LinkedInHomeWell Care Services of New Jersey

en

61:21

How to Bridge the Gap Between CEO and Caregiver (Alex...

Home Care Strategy Lab ·

2025/04/22

#6 - Alex Chamberlain, Owner of Easy Living, closes the distance between leadership and his Care Partners by drawing on his own experience in various roles, including as a CNA. He shares his strategies for "speaking caregiver" by creating detailed care plans that function as job descriptions and implementing a thorough "show and tell" orientation process. Alex dives into Easy Living's core values— consistency, setting yourself up for success, setting and meeting clear expectations,

en

68:04

How to Build Opportunity-Driven Relationships to...

Home Care Strategy Lab ·

2025/04/16

#5 - Kevin Smith, CEO of Best of Care, unpacks the significant growth and diversification of his home care agency over the last 7 years. Kevin explains his entry into the family business and highlights the evolution from a primarily Medicaid-funded agency to one that now encompasses care management, move management, a home care acquisition, and private pay nursing. We discuss the strategic rationale behind these expansions, building key relationships, the challenges of integration, and

en

69:16

How to Become The Authority for Aging in Your Market...

Home Care Strategy Lab ·

2025/04/07

#4 - "I had to learn the language of healthcare from the outside looking in." Kelly Adams, Owner of Beyond Home Care pulls back the curtain on what it really took to build trust with hospitals, discharge planners, and other professionals without a clinical background. From overcoming early knowledge gaps to creating her own seat at the table, she shares the practical strategies and mindset shifts that helped her position Beyond as a respected resource in her community.Beyond Home Care

en

67:23

The 3-Level Career Path for Caregiver Growth and...

Home Care Strategy Lab ·

2025/04/07

#3 - Rather than treating caregiving as a job with a dead-end, Trinity In Home Care has built a structured, three-level career path that nurtures skills, offers leadership opportunities, and ensures long-term growth for caregivers. In this episode, we unpack the role, training, and responsibilities of each of the three levels and Aaron shares a compelling case for why investing in caregivers is the future of home care. Trinity In Home Care WebsiteAaron Stapleton on LinkedInCaregiver Career

en

65:49

3 Strategies to Achieve Long Term Office Staff...

Home Care Strategy Lab ·

2025/04/07

#2 - Are you struggling to retain office staff members for longer than 2 years? You’re not alone. Long-term employee retention isn’t just about perks or paychecks—it’s about creating a workplace where people want to stay. In this episode, we dive into CareFor’s proven approach to building a culture that keeps office staff engaged for the long haul. From onboarding strategies that foster respect to unconventional ways to rebuild trust and communication practices that actually work, this

en

4:43

Podcast Trailer - Welcome to The Lab with Miriam Allred

Home Care Strategy Lab ·

2025/03/31

#1 Welcome to the Home Care Strategy Lab! Listen to this quick trailer to hear why I left my day-job, why I love podcasting, and what you can expect from this new show. Learn more, subscribe, and follow along at homecarestrategylab.com. With six years of experience in the home care tech industry across sales, marketing, and partnerships, and as the creator of the highly-rated podcasts "Vision, the Home Care Leaders Podcast" and "Home Care U", Miriam brings her deep understanding of the home

en

49 results

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