x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

Home Care Strategy Lab

Is there a single right way to run a home care agency? We sure don’t think so. That’s why we’re interviewing home care leaders across the industry and asking them tough questions about the strategies, operations, and decisions behind their success. Join host Miriam Allred, veteran home care podcaster known for Home Care U and Vision: The Home Care Leaders’ Podcast, as she puts high-growth home care agencies under the microscope to see what works, what doesn’t, and why. Get ready to listen, learn,

business management

All Episodes

67:35

Why Hours is a More Effective Metric than Revenue...

Home Care Strategy Lab ·

2026/01/14

#43 - He’s scaled Sunny Days In-Home Care to more than 37,000 hours of care each week across five offices through a mix of organic growth and acquisitions. In this episode, CEO John Bennett breaks down exactly how he’s centralized his back office, structured his org chart, and defined a clear set of North Star KPIs. He shares why hours—not revenue—drive alignment across the organization, how shift coverage acts as a real-time pulse check on culture, and how RACI thinking brings clarity as

en

63:39

Hard Lessons Learned After Exiting Daily Operations...

Home Care Strategy Lab ·

2026/01/06

#42 He grew the business impressively for five years, exited daily operations, and then things didn’t go as planned. Justin Currie, CEO of Thema Home Care opens up about what happened after he stepped away, the people and process issues he discovered, and how he ultimately tuned the business around. He gets detailed and prescriptive on people in the wrong seats, processes not being followed, hard decisions and conversations he had to have, and the results of re-engaging in daily operations

en

72:18

An Inside Look at Legal and Compliance of an...

Home Care Strategy Lab ·

2025/12/30

#41 Lawyers. Home Care. California. Need we say more… I sat down with Angelo Spinola, ‘the lawyer of home care’, shareholder at Poslinelli, and one of his clients, Yazmin Hamilton, VP of Compliance at industry giant, 24 Hour Home Care. Angelo talks about audit pitfalls, misunderstood regulations, when to bring in outside counsel, and how to be proactive before it’s too late. Yazmin breaks down her 20-person compliance team, what they’re focused on, how they operate, and lessons learned

en

70:10

Why Agencies Are Drowning in Tech and How to Fix It...

Home Care Strategy Lab ·

2025/12/16

#40 A $5M home care company can have upwards of 300-500 communication touch points in a single day. It’s not uncommon for an agency to be using 8-12 tech tools and for caregivers to interphase with 3-5 every week. Technology often feels like the root of many issues, even turnover, but often times it’s actually the integration and implementation of these tools. Denise DiSano, the Founder and CEO of enCappture breaks down her 3 C’s framework to analyze and improve your tech selection,

en

51:21

How Chronic Disease Support Groups Became a Growth...

Home Care Strategy Lab ·

2025/12/09

#39 Melissa Morante didn’t come from home care—she came from New York PR—but since joining her family’s agency in 2016, she’s become one of South Florida’s go-to experts on Parkinson’s and chronic illness care. In this episode, she shares how that deep dive into Parkinson’s led to her building a network of support groups that now serve hundreds of families looking for education, community, and relief from caregiver burnout. We talk about what it really takes to run effective support groups,

en

25:14

Only 5% Can Afford Traditional Home Care with Clay...

Home Care Strategy Lab ·

2025/12/05

Live @ HCAOA—20-minute conversation with Clayton Foutch, CEO of Home Matters CaregivingClayton Foutch on LinkedInHome Matters CaregivingHome Matters started as a family business in 2007, franchised in 2020, and now has 39 locations nationwide.Built on a nurse-guided, innovation-focused model shaped by Clayton’s engineering background.Traditional care mainly serves the top 5% who can afford $10–30K/month, leaving a huge access and labor gap.The team has reviewed ~40 emerging technologies and

en

24:40

Why Home Care Leaders Need to Play the Long Game with...

Home Care Strategy Lab ·

2025/12/04

Live @ HCAOA—20-minute conversation with Michelle Cone, SVP of Industry Engagement at HomeWell Franchising, Inc.Michelle Cone on LinkedInHomeWell Franchising The investment that’s paid off in home care: 1) learning to lead with patience and 2) learning to play the long gameLeading with patience:Don’t scrap ideas or initiatives after a matter of weeks, give important things more timeMeasure everything and make decisions off of quantity and quality Find mentors who embody patience and shadow

en

31:30

Focus More on Hours Per Client Per Week with Stephen...

Home Care Strategy Lab ·

2025/12/03

Live at HCAOA—30-minute conversation with Stephen Tweed, Founder/CEO of Leading Home CareHighlightsStephen Tweed on LinkedInleadinghomecare.comHome Care CEO ForumThe big metric: Hours per week = the currency of home careLesson common but more important: Hours per client per week = the health of the businessIt indicates:Where clients are coming fromWhich referrals give the longest hour clients Which referrals and clients have the longest length of stay and LTVHours per client per week +

en

58:53

Scaling a Specialized Home Care Model Leveraging...

Home Care Strategy Lab ·

2025/12/02

#38 Most home care agencies talk about “differentiation,” but the Supported Living Group in Connecticut is actually doing it. In this episode, Executive Director Jamie Arber breaks down how his team built a high-acuity, high-retention brain-injury program anchored by Medicaid waivers (ABI), brick-and-mortar program sites, creative arts and vocational services, and an in-house clinical team. He explains the financial model (including $60K–$350K waiver budgets), how programs extend client

en

17:03

Positioning the Rising Cost of Care to Families in...

Home Care Strategy Lab ·

2025/11/28

Live at HCAOA—15 minute conversation with Jenny Cambra, CEO of Senior Helpers HonoluluHighlights:Jenny’s hospitality background and personal family experience with dementia care led her into home care.She sees strong overlap between hospitality and home care—both people-centered service industries.She went to nursing school to better understand and support her caregivers.Early growth came quickly: a referral on day two and she hired 12 caregivers ahead of demand.Her philosophy: don’t

en

49:45

Can You Get Into a ‘Closed’ VA State or Not with...

Home Care Strategy Lab ·

2025/11/26

Live at HCAOA—45 minute conversation with Carmen Perry, the VP of Provider Engagement @ ParadigmHighlights:Carmen started in skilled nursing, where she saw how many seniors wanted to stay home but couldn’t afford care—driving her to learn funding options like Aid & Attendance.Veterans often distrust the VA due to past inconsistencies; bringing in TriWest and Optum improved operations and triggered an influx of providers.Many markets are now oversaturated, but veterans still have

en

56:13

What Home Care Employers Need to Know About Offering...

Home Care Strategy Lab ·

2025/11/25

#37 42% of Direct Care Workers rely on public health coverage and on average only 32% of agencies doing $1.6-4.9M in annual revenue are offering major medical. Joseph Kitonga, CEO of Vitable, breaks down what small, medium, and large agencies need to know about ACA compliance, nuances for part-time and FTEs, major medical plan options, and other advice and warnings when it comes to offer major medical. (See the chapter highlights below to skip to the content relevant to your size.) Joseph

en

22:37

Social Media Recruitment Does Work with Chaim Gewirtzman

Home Care Strategy Lab ·

2025/11/21

Live at HCAOA—20 minute conversation with Chaim Gewirtzman, CEO @ NCE Home CareHighlights: 00:00 Introduction to His Home Care Journey03:42 Relating to Caregivers: His Nursing Perspective06:42 Innovative Recruitment Strategies09:35 The Importance of Online Presence12:35 Social Media Investment and Strategy15:38 Employee Referral Programs with Personal Touch18:49 Valuing Caregivers Goes Beyond Monetary IncentivesSponsors:Baba (callbaba.com): AI phone-based co-pilot for seniors to prevent

en

43:15

How a Phone-Based AI Care Pilot is Decreasing...

Home Care Strategy Lab ·

2025/11/20

Live from HCAOA—45 minute conversation with Connor Sweeney, Co-Founder at CallBaba.Com Highlights: His grandma’s stroke pulled him into caregiving with his mom and grandfather.He cloned her voice to create AI speech-therapy agents tailored to her needs.Fascinating stat: dementia rates are higher among people who are deaf.Baba is an AI companion for questions, prayer, conversation, emotional support, and care advocacy.Seniors and families can connect through Baba to a network of doctors,

en

15:51

Turn Caregivers Into Your Brand Ambassadors with...

Home Care Strategy Lab ·

2025/11/19

Live from HCAOA—15 minute conversation with Jennifer Axelrod, with A Place at HomeHighlights:Jennifer brings 3 years in home care and 15 years in franchising.She began as a franchise business coach at A Place at Home and now leads partnerships and national accounts.Home care is personal—her grandmother’s difficult Alzheimer’s journey shaped her “why.”Build a culture of recognition from day one, every day.Caregivers enter the field with purpose; they stay when they feel valued and

en

61:36

The Wage and Bonus Structure Fueling a Top-Performing...

Home Care Strategy Lab ·

2025/11/18

#36 Too many home care leaders struggle to offer wages and benefits that truly support and retain their care staff. In this episode, Gabby Hoing, CEO of Kore Cares in South Dakota, breaks down her detailed wage, bonus, and benefits programs and explains why they work. She also shares how her office team conducts quarterly check-ins with every caregiver to gather feedback, understand their needs, and ensure meaningful support. It’s a highly informative and also inspiring conversation with a

en

25:12

Pivoting From Transactional Care to Solutions-Based...

Home Care Strategy Lab ·

2025/11/14

Live from HCAOA—20 minute conversation with Matt Ericksen, VP of Sales at Griswold Home Care Corporate Office in Blue Bell, PA. Highlights:He’s been in home care for 13, at Griswold for 5 yearsGriswold is 40 years in, founded by Jean Griswold, 230 locations in 32 statesHe got a history degree, but his wife urged him into health care scheduling, the rest is historyHome care has been his intersection for purpose, creativity, and coaching We have to do away with transactional caregiving,

en

44:34

How HomeSight’s Wellness Hub Saved A Client's Life...

Home Care Strategy Lab ·

2025/11/13

LIVE from HCAOA—45 minute conversation with Janice Rehkopf, Director of Client Services at Comfort Keepers in Traverse City, MI.Highlights:People are talking about aging soonerEvery family, every client, every caregiver has a unique set of needsPeople want solutions-based care, not just more hoursMany seniors don’t need a caregiver right away, some times technology or a supplemental solution can come first99% of homes have TVs in them 7/10 homes already have cameras in themThe HomeSight

en

18:13

He Took Over a CNA School, Did it Pay Off with Carl...

Home Care Strategy Lab ·

2025/11/12

LIVE from HCAOA—15 minute conversation with Carl Bossung, Co-Founder of Senior1Care in Indiana.Highlights:20 year family owned business, 6 offices, 600 employeesFormer leader in a CPA firm, grew it from 20 people to 6,000Got into home care for care for his mom and anticipating the demand of the baby boomer generationThe bought a CNA school, because whoever gets the best employees in a service business winsThe CNA school was winding down, they were already hiring out of the school, so they

en

58:18

The Days of Dual Entry from Phone Call to Scheduling...

Home Care Strategy Lab ·

2025/11/11

#35 Technology is ending the era of dual-entry between phone calls and scheduling platforms in home care. Spencer joined the family-owned home care business three years ago and identified a handful of manual processes that needed attention immediately. Fast forward, he’s built a tool called SmartAutomations.Care that connects the phone system to your scheduling software and automates the documentation and communication of every single call that comes into the office so that nothing gets

en

54 results

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Handelsblatt Crime - spannende Streitfälle der deutschen Wirtschaft

Ina Karabasz, Solveig Gode, Sönke Iwersen

Deffner und Zschäpitz – Der Wirtschafts-Talk von WELT

WELT

Black Box - La scatola nera della finanza

Guido Brera e Gian Luca Comandini -...