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PODCAST

Remarkable Results Radio Podcast

Carm Capriotto, AAP

Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers,

leisure automotive

All Episodes

41:37

Brakes for Breasts: Breast Cancer Vaccine Update 2025...

Remarkable Results Radio Podcast ·

2025/07/25

Thanks to our Partners, NAPA TRACS, and Today's ClassThis episode features Brakes for Breasts co-founders Leigh Anne Best and Laura Frank, along with Cleveland Clinic researcher Dr. Justin Johnson, as they celebrate the automotive industry’s role in raising over $2 million for breast cancer vaccine research. They share the initiative’s grassroots beginnings, its 100% donation to research model, and provide an update on the vaccine’s progress, highlighting the completion of Phase One

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38:12

Transportation as a Lifeline: The Hidden Power of...

Remarkable Results Radio Podcast ·

2025/07/18

Thanks to our Partners, NAPA TRACS, and Today's ClassThis episode highlights the life-changing impact of reliable transportation and the power of volunteerism in the automotive industry. Featuring Hands of the Carpenter in Denver and Onramp DFW in Dallas-Fort Worth, two organizations that provide vehicles and repairs to people in need, it explores how mobility creates freedom, opportunity, and lasting change. Shop owner Chris Cloutier shares how supporting these efforts boosts morale

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48:29

Mastering Active Delivery: The Key to Lasting...

Remarkable Results Radio Podcast ·

2025/07/04

Thanks to our Partners, NAPA TRACS, and Today's ClassExplore the concept of “active delivery” in automotive customer service, an intentional and consistent approach to communication that spans the entire customer journey, from the initial contact to the final vehicle handoff. The discussion highlights how thoughtful interactions can create a powerful and lasting impression, especially in the closing moments. Discover how clear communication, genuine rapport-building, and proactive

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20:19

2025 Benchmark Report Part 3 [E177] - Business By The...

Remarkable Results Radio Podcast ·

2025/07/03

Thanks to our partner PromotiveIn this final episode of our Benchmark Report series, Hunt Demarest, CPA with Paar Melis and Associates, uncovers what truly separates the top shops from the rest—productivity, profit margins, and owner involvement.Key takeaways:Top-performing shops average 55%+ productivity, while bottom-tier shops hover around 41%.That 15-point gap translates to $13,000 more sales per technician and $12,000 more sales per bay monthly.Top shops also average $800 per repair order,

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34:39

Slow Down, Move Over: A Call for Roadside Safety [THA...

Remarkable Results Radio Podcast ·

2025/06/27

Thanks to our Partners, NAPA TRACS, and Today's ClassRecorded at the NAPA NOW Event, this episode explores the "Slow Down, Move Over" (SDMO) initiative, a vital traffic safety campaign focused on protecting roadside workers, emergency responders, and stranded drivers. It highlights the dangers these individuals face, including staggering statistics on injuries and fatalities. The conversation underscores the importance of driver awareness, professional training for tow truck operators,

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25:42

2025 Benchmark Report Part 2 [E176] - Business By The...

Remarkable Results Radio Podcast ·

2025/06/26

Thanks to our partner PromotiveIn this second part of our 2025 Benchmark series, Hunt Demarest, CPA, with Paar Melis and Associates, breaks down performance trends by region, shop size, and shop type, using real-world data from auto repair businesses across the U.S.Key points:Regional profit trends with the West leading and the Southeast laggingWhy higher productivity—not labor rate—drives better profitsHow overhead impacts small versus large shopsShop type breakdown: general repair, diesel, and

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21:24

Beyond the Oil Change: What I Learned at the Quick...

Remarkable Results Radio Podcast ·

2025/06/25

Thanks to our Partner, NAPA Autotech TrainingKey Discussion Points:Introduction & Personal AnecdoteExplains his motivation for visiting a quick lube shop: to observe different shop practices and customer experiences.The Quick Lube ExperienceInitial Interaction: Shop employee questions the high mileage (300,000) on Matt’s Honda and suggests a possible engine replacement.Upsell attempts begin immediately, including high-mileage oil with unverified fuel economy benefits.Air Filter Upsell: Employee

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47:57

The Roller Coaster That is Google Ads [E158] - The...

Remarkable Results Radio Podcast ·

2025/06/25

If you’ve ever felt like your Google Ads were rockin’ one month and dead the next, you’re not crazy, and you’re not alone. In this episode, I’m joined by two of my favorite people, our COO, Hallie Wasinger, and lead CSM, Danni Marks, as we unpack the wild ride that is Google Ads.This isn’t a blame game or finger-pointing session. It’s an honest, behind-the-scenes look at what happens when ad performance drops, whether it's caused by us making strategic changes or Google flipping switches behind the

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39:07

Rehearse to Win: The Secret to Service Advisor...

Remarkable Results Radio Podcast ·

2025/06/24

Thanks to our Partners, NAPA Auto Care and NAPA TRACSRecorded at the Institute Summit 2025, this episode features brothers Jason and Patrick Brennan in a powerful conversation on leadership, innovation, and growth in the automotive industry. Jason emphasizes redefining training through real-world rehearsal practice for service advisors and technicians, and using “education” language to promote a culture of ongoing development. Patrick brings his marketing expertise to the table, stressing the

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18:14

Series Episode 1 Back to Basics: To Be Better,...

Remarkable Results Radio Podcast ·

2025/06/23

The Weekly Blitz is brought to you by our friends over at Shop MarketingPros. If you want to take your shop to the next level, you need greatmarketing. Shop Marketing Pros does top-tier marketing for top-tiershops.Visit ShopMarketingPros.com/chris to partner with a team thatunderstands your business. Because every great shop deserves marketingthat’s just as great.Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go

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41:37

Check the Part: Warranty Fraud and Returns [THA 438]

Remarkable Results Radio Podcast ·

2025/06/20

Thanks to our Partners, NAPA TRACS, and Today's ClassThe automotive parts industry faces a disproportionately high return rate compared to other sectors, driven by misdiagnoses, improper installations, and fraudulent returns. This creates a significant financial burden on manufacturers and the entire supply chain. In this podcast, the guests explore these challenges and emphasize the need for stronger collaboration and communication between manufacturers, distributors, and repair

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30:06

Analysis of the 2025 WrenchWay Technician Survey...

Remarkable Results Radio Podcast ·

2025/06/18

Thanks to our Partner, NAPA Autotech TrainingKey Takeaways:Survey Demographics & LimitationsSkewed Representation: 62% of respondents had 20+ years of experience, while entry-level and mid-career techs were underrepresented. Geographically, responses were heavy in the East/Midwest but sparse in central/western U.S.ASE Certification Bias: 80% of respondents held ASE certifications, contrasting with the broader industry (only ~25% of U.S. technicians are ASE-certified). Fanslow urges broader

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23:44

Preparing for August's Marketing [E157] - The Auto...

Remarkable Results Radio Podcast ·

2025/06/18

August might feel far off, but now’s the time to get your marketing dialed in. Back-to-school season, college car checkups, fall event prep, it’s all coming fast. Brian Walker and Caroline Legrand break down what shop owners should be doing in June to stay ahead of the game.You’ll hear why now’s the time to smooth out your schedule for slower months, how to build campaigns around national days (yes, even Tug of War Day), and what themes you can tap into to keep your shop top-of-mind.If you’re

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36:29

It’s the Person, Not the Software: Solving Common...

Remarkable Results Radio Podcast ·

2025/06/17

Thanks to our Partners, NAPA Auto Care and NAPA TRACSRecorded at Vision Hi-Tech Training & Expo, Ben Dexter sheds light on a common issue: many shop owners are only scratching the surface of what their shop management systems can do. From underutilized tools to overlooked processes, this conversation uncovers the true value of role-based training, strategies for better customer communication, why profit should be seen as a healthy business goal, the impact of digital vehicle inspections

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26:38

The Case for Employee Emails [E047] - Speak Up!

Remarkable Results Radio Podcast ·

2025/06/16

Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeEmail-Seriously!In many business conversations the first correspondence is often by email and it is NOT going away anytime soon. While YES email in general has MANY problems there are still professionals who are more responsive to emails than texts or phone calls.We’ll be talking about email in terms of impressions, practicality, and interactions.I’ll lay a few ideas out and then we’ll

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41:44

Creating Superfans with Brittany Hodak [E156] - The...

Remarkable Results Radio Podcast ·

2025/06/11

Have you ever met someone who just gets it, like, really understands what it takes to create a business people rave about? That’s exactly who Brittany Hodak is. And thanks to Kim Walker, who nailed it as the host of this episode of the Auto Repair Marketing Podcast, we get to hear Brittany drop insight after insight that every shop owner needs to hear.Kim sets the stage perfectly, bringing her passion and real-world experience into the conversation. The energy between her and Brittany is electric,

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38:49

Building Businesses and Believing in Better Days [RR...

Remarkable Results Radio Podcast ·

2025/06/10

Thanks to our Partners, NAPA Auto Care and NAPA TRACSRecorded live at the Institute Summit 2025, explore what it truly means to stand out in today’s evolving automotive industry. Cecil Bullard covers major industry shifts, including electric and autonomous vehicles, the growing influence of private equity, and the increasing specialization of shops. Cecil also opens up about leadership, mentorship, and the personal habits that drive success, such as effective time management, the power of

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35:15

Pros and Cons of Greeting Clients at the Vehicle...

Remarkable Results Radio Podcast ·

2025/06/09

Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeThe idea for this episode came from an inquiry originating with one of my colleagues.They had read an AI description of how a check-in process would work within a software platform, and he rightly reached out to me to check to see if the AI response was accurate.It was not accurate - it was pure fiction.It was worth probing why this was important, and this colleague was getting questions

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45:58

Revolutionizing Automotive Training with the NAPA...

Remarkable Results Radio Podcast ·

2025/06/06

Thanks to our Partners, NAPA TRACS, and Today's ClassRecorded live at the NAPA NOW event, a panel of industry experts, including Robin Cowie, film producer and former leader of the Madden NFL game franchise, discusses how the NAPA Autotech XcceleratoR Program will revolutionize automotive technician training. This extended reality solution replaces traditional classroom learning with immersive, real-world simulations, enabling faster skill development, higher retention, and reduced

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26:04

Should I Create a New Entity For That? [E173] -...

Remarkable Results Radio Podcast ·

2025/06/05

Thanks to our partner PromotiveExpanding your auto repair business is an exciting venture, but it brings forth critical decisions, especially regarding entity formation. In this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis and Associates, delves into the complexities of creating a new entity for your business expansion.KeyTopicsCovered:Ownership Implications: Understanding how different ownership structures affect your decision to form a new entity.Legal Considerations:

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533 results

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